Came for my 60th birthday with my daughter and sister . I wanted to love this place based on the reviews but I am honestly confused about my experience and someone that visited 2 weeks ago and rated a 5. I gave my visit. 3 because the hotel is beautiful and well maintained and decorated but so are so many Hampton inns, smaller hotels. The service of this hotel was atrocious and the general manager, Erin should be ashamed. I asked to speak with her during my 3 day visit and never heard from her.
The hotel is broken up into different buildings. We were shown the property. Advised about room service, evening wine …. Awesome. But none of that was true. Also the offering of breakfast was not true.
Let’s start from check in. No wash cloths. Yep that’s right. Honestly thought they were washing them but we were told they didn’t have any. NONE😳😳
Next morning, was told everyone called off and no one was there to cook breakfast. Went out for the evening, decided to come and get a late night snack and no one was there, no room service . Asked for a cup of coffee and the night manager did not know how to work the machine for coffee. 🤔
Still no towels. Now other guests are also complaining.
We stayed in the mansion with 24 stairs, no elevator and had to carry our bags up the stairs. No mention that on the website that there were no elevators. Surprised they did not have any complaints from ADA. Although not handicapped don’t want to lug my luggage up 24 stairs