Property was really beautiful,.light house and sea was clearly visible from the balcony, two downsides were that there was crack in the bathrooms door and the telephone for the room service, restaurant eas not working properly
harshit
6/10 一般
MIREILLE
2023年9月4日
MIREILLE
於 2023 年 8 月住了 1 晚
6/10 一般
Tarun
2023年8月13日
不滿:設施服務
Ok for a day stay
Tarun
於 2023 年 8 月住了 3 晚
2/10 很差
Neetu
2023年5月9日
Neetu
於 2023 年 5 月住了 2 晚
4/10 欠佳
Satish
家人同遊
2019年12月26日
不滿:住宿狀況
Unsatisfied for cost paid.
Recently stayed at Soma Palmshore, Light house Road, Trivandrum from 23 Dec 2019 to 26 Dec 2019 and my overall experience was unsatisfactory considering I paid Rs.6000/- per unit per night. Had booked 2 standard sea facing AC units 115 & 116 and the rooms were quite shabby to begin with.
The pictures put up at hotels.com are quite misleading to begin with. The hotel is pretty old and is in need of some serious maintenance. To begin with there is no lift to reach the rooms. So if you have old parents with you, the stay is going to become horrible as they have to climb up stairs. The door lock of one of the unit was troublesome, one room had a chain type flush system, both rooms had no Wi-Fi and service is just OK. The hotel does not have a stretcher and wheel chair and one of the cleaning staff collapsed in one of my room and evacuating her took some serious effort and involved calling about 6-7 people from the hotel staff.
Restaurant food is decent and some dishes like Chole Batoore, Puri Bhaji etc were good for complimentary breakfast. The staff at the hotel were friendly and helpful but that did not cover up for their unprofessionalism. Will rate the overall experience as 4 on a scale of 10.
Satish
於 2019 年 12 月住了 3 晚
6/10 一般
Dag
2019年12月22日
讚好:整潔度、職員與服務和客房舒適度
Dag
於 2019 年 12 月住了 9 晚
6/10 一般
真實旅客
伴侶同遊
2019年12月10日
讚好:職員與服務
The bedroom was fine. There was a balcony and near to the beach. The bath room was in a state of disrepair and needing a deep clean with bleach. Tiles in bathroom really needed to be cleaned. Linnen and towels could have bèn cleaned better. The dining room was basic however the food was a good quality.after we got to know the staff they were friendly and helpful. Food in dining room was good and reasonably priced. We had a massage organised by the hotel, this was good value. I had a yoga class which was great. We would return here.
真實旅客
於 2019 年 11 月住了 5 晚
8/10 不錯
stuart
2019年4月28日
讚好:整潔度、職員與服務和客房舒適度
Good location
Loved the gardens, the view and the temperature of the swimming pool, it was a good stay for the price we paid. The hotel is slightly dated but would only need a few changes to make it stunning as the location, a few minutes walk from lighthouse beach and you have your own Private beach is a plus. We felt there’s lots of staff around the hotel which could be updating things when they seem to have very little to do at times.
The hotel is very clean which is the main thing, we enjoyed our stay.
stuart
於 2019 年 4 月住了 5 晚
8/10 不錯
真實旅客
2019年3月28日
讚好:整潔度、職員與服務和客房舒適度
真實旅客
於 2019 年 3 月住了 5 晚
8/10 不錯
Patricia
2019年3月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very enjoyable stay
Rooms comfortable, however the A/C was very noisy but we couldnt live without it. There is a kettle in the room which is totally unnecessary as there are no mugs or tea making equipment - we were told to just order room service which is very reasonable price. Food in the restaurant was good and the staff very helpful and attentive. Reception staff also very helpful - quickly changed our room in the middle of the night when we had a problem with the local wildlife. There is no hairdrier in the room but one was quickly available when I asked Reception. There is a super swimming pool with sunbeds and towels available and a willing pool boy to help put up umbrellas. The location is great with a beach on the doorstep down steps and a short walk to Lighthouse beach with all the shops and restaurants. It is a steep hill back to the hotel but a local tuc-tuc costs a very reasonable 100R.
Overall it was good - I particularly enjoyed the yoga - but it is all a bit shabby and with some decoration and upgrade it could be 5*