「The physical infrastructure of this hotel is in okay shape (but not great shape). Where the hotel really disappoints is in service. The staff are not well trained, and systems are not in place for reasonable performance. Our check-in process was confusing, where they found my name and booking in their system, and then 5 minutes later asked me if I was sure that I booked at Araliya Green Hills. I ordered a boxed breakfast to take on my early morning hike, but they forgot to put it in. The front...