I have stayed in this property multiple timew throughout the years, but this time I left a bit dissapointed. The entrance and exit was a bit of a hustle because of the construction going on. Also, at the time of check in the staff wasnt as friendly and wasnt that helpful with the questions I had. I had made a reservation for a king size room and was given a queen size room. The next day I reach out the front desk and they told they had actually given me a queen instead of a king. They offered a free upgrade but since I was already settled and with two kids, we didnt want to move since we were checking out the next day. They tried make it right and offered that next time I stayed there, they will offer an upgrade free of charge. They also charged me half the resort the fee they had previously charged. I really hope they honor the free upgrade when I go back.
Elmer
於 2024 年 5 月住了 2 晚
10/10 優異
Tanya
親子同遊, 多人同遊
2024年5月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We've been coming here for our Annual Church Retreat and we love it! Very peaceful and beautiful. My grands love it as well and we've also came for Thanksgiving. Everyone was friendly and we will continue to come back!
Tanya
於 2024 年 5 月住了 2 晚
10/10 優異
Kimberly
家人同遊, 親子同遊
2024年5月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Was very comfy and friendly staff
Kimberly
於 2024 年 3 月住了 4 晚
10/10 優異
Mark
家人同遊, 親子同遊
2024年5月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stayed here with two children (11 and 8 years old). I was nervous from some of the reviews, but we had a wonderful stay! Our room was a one bedroom and our kids slept on the pull-out couch. Our first day we needed sheets and blankets for the pull-out couch so we told the front desk. Someone brought it to our room within an hour. Another day we needed more shampoo. I texted them and someone came within 15 mins. This place worked out great for us and most of the time were out doing things in FL. Disney and others were close enough, not a terrible drive! The pools were great! My kids loved the water park but also loved the single pools. We did take the boats out one of the days and had fun! They had some construction going on so coming in was a little annoying but not the end of the world. When we came, they did ask us about a timeshare at check-in, we said no thanks and they never asked us again. Place was clean, staff was nice. We would stay here again if coming back to the area.
Mark
於 2024 年 5 月住了 6 晚
10/10 優異
caira m
2024年5月14日
讚好:整潔度、職員與服務和住宿狀況
I enjoyed my stay at the Hilton vacation club. One thing that could be taken into consideration is a contact number. It is impossible to reach them.
caira m
於 2024 年 5 月住了 3 晚
8/10 不錯
Sade
親子同遊
2024年5月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Funny clean enviroment
Sade
於 2024 年 5 月住了 2 晚
10/10 優異
Briana
親子同遊
2024年5月13日
讚好:職員與服務、設施服務和住宿狀況
It’s was nice didn’t have a upgrade room at first but something happened to my building so they upgrade my room it was a complete difference
Briana
於 2024 年 5 月住了 7 晚
10/10 優異
Jasmine
親子同遊
2024年5月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel staff was very nice. We enjoyed the water park