The elevators were not working, we were directed to a stairwell outside to climb the stairs w/our luggage. Only, the door we were directed to was not functional to enter either. When I asked how to access the room we rented i got a goofy grin/laugh just nodding his head. I asked at least 3 more times how to access the room before I got an actual response. To receive clean towels, you need to take your towels to the front desk, where they are counted, so that you can exchange for the same number of towels you are returning. Needless to say, we will not be returning.