My family stayed in the hotel during Christmas for 2 days. The location of the hotel is great for people tend to enjoy USJ. The service was great, all the hotel people we met were always smiling. There was a young man in the lobby near the ticket counter speaks perfect English and was very willing to help. The room I got was a little bit small but well designed so no problem at all when moving around in the room. I also enjoyed very much the view of the Harry Potter wizarding world directly from the room window, and the screaming sound from the Hollywood Dreams when the window is opened. If you're coming in hot season, remember to buy express 5 or 7 at least 10 days earlier via some channels, and you can buy the entrance ticket after you arrived to the hotel at the ticket counter in the hotel lobby. You can also upgrade from one day pass to two days pass if you feel like to play one more day after the first day. There are 2 Lawsons near by and some of the goods they sell are not the same. Remember to visit them both. There is a smocking lounge in the lobby floor and lot's of vending machines in the next room for beverages. To sum up, it's a very good experience to stay in this hotel this time.