The property was great, just a little difficult to get into underground parking at times due to delivery trucks for building, have patience and we made it in and out several times. We loved the young woman who checked us in, shout out to her Heather was fantastic. Explained so much and told us about the rewards program at the Holiday Inn, yes we signed up on checkout. Also a special thanks to another desk clerk, no name. We received a call from a man at 6:30 pm on Sun Oct 27th asking us to come downstairs. We obliged and found him to be a little hostile, trying to be professional but could not conceal his hostility. He told my Husband that the card was not recorded for payment. I told him Heather had checked us in and all was well, I told him the Mastercard Company is closed on Sunday so if he has a problem on Monday am, I will fix it immediately. When we went downstairs on Monday at 7am, we were informed all was well the card was approved at 6:03am, by the Indian female desk clerk. She was so very nice and told us not to worry about what he said, it was all okay.