Dear YuLing,We would first like to thank you for taking the time to evaluate your stay at our establishment.It is with great joy that we received this gret 8 reflecting your satisfaction with your stay at our establishement. We hope to welcome you very soon during your next stay.Best regards,

Thank you !

尊敬的客人， 非常感謝您分享我們酒店的經驗。 很高興看到您對我們的服務表示讚賞。 我們每天努力工作以滿足客人的需求，我們希望我們能夠盡快歡迎您，以滿足您的需求！ 最好的祝福，

Thank you so much for this lovely review! Pauline, Sales Representative

亲爱的琳达， 我很抱歉我们的财产并没有达到您的期望。 请注意，前台区几乎完成，该电梯再次工作正常，截至目前。 我希望你会再来体验到新的开放式大堂。 此致 宝莲，销售代表

Dear mme Patricia,Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion regarding your reservation and the charges incurred during your stay.Upon review, I found that your reservation made through Expedia did not include breakfast or city taxes. I understand the inconvenience this may have caused during your check-in and check-out process with me, and I apologize for any misunderstanding that occurred. We strive to provide exceptional service to all our guests, and we regret if our communication fell short of your expectations. Please rest assured that we have taken your feedback seriously and will work to improve our processes to prevent similar occurrences in the future.Should you require further clarification or assistance with your charges, we recommend reaching out to Expedia directly, as they facilitated your booking and can provide detailed information regarding your reservation.Once again, Ie apologize for any inconvenience experienced and appreciate your understanding. If there is anything else I can assist you with, please do not hesitate to let me/us know.Warm regards,Antonio