大堂

希爾頓巴黎戴高樂機場酒店的評價

4 out of 5
希爾頓巴黎戴高樂機場酒店
8 Rue de Rome, Tremblay-en-France

評價

7.8

不錯

10 分評分,優異;1001 則評價中有 427 則" "
8 分評分,不錯;1001 則評價中有 256 則" "
6 分評分,一般;1001 則評價中有 152 則" "
4 分評分,欠佳;1001 則評價中有 78 則" "
2 分評分,很差;1001 則評價中有 88 則" "

8.4/10 

整潔度

8.0/10 

職員與服務

7.8/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

HSINWEN

於 2024 年 1 月住了 1 晚
Your Marketing Assistance 於 2024年2月8日的回應
Cher Hôte,Merci d'avoir pris le temps de nous attribuer cette appréciation très positive.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir de nouveau très bientôt,Your Marketing Assistance

2/10 很差

Fuan

於 2023 年 12 月住了 1 晚
Your Marketing Assistance 於 2023年12月22日的回應
Cher hôte,Merci d'avoir pris le temps de laisser un retour relatif à votre expérience chez nous. Vos remarques nous sont très utiles pour continuer à progresser.Nous sommes désolés que les prestations durant votre séjour n'aient pas été à la hauteur de vos attentes.Votre satisfaction reste notre objectif premier. N'hésitez pas à nous faire part durant votre séjour de vos remarques afin que nous puissions intervenir au plus vite et au mieux.Nous espérons sincèrement que vous nous donnerez l'opportunité de regagner votre confiance par un séjour à la hauteur habituelle de nos prestations.Bien à vous,Your Marketing Assistance

2/10 很差

BAOWEN

商務旅客
不滿:整潔度、職員與服務和客房舒適度
非常令人失望的住宿體驗
破舊的設備,房內物品缺東缺西,入住後務必先檢查房間是正常(空調,吹風機...),有疑問請立即要求更換房間 櫃台人員通常無任何解決問題的能力
於 2023 年 8 月住了 3 晚
The Marketing Team 於 2023年8月31日的回應
Dear Guest,Thank you for taking the time to provide this feedback.We are sorry that your stay with us did not match your expectations. The comfort and satisfaction of our guests are of the utmost importance to us and we are sorry that you did not make us aware of any of your concerns during your stay, as we would have tried to find you a satisfactory and prompt solution.We hope you will return for an improved experience in the future. Kind regards,The Marketing Team

6/10 一般

Po-Chi

商務旅客
讚好:職員與服務和客房舒適度
飯店設施偏舊,雖然住起來挺舒服的
於 2019 年 11 月住了 1 晚
Paulina Roche - Executive Assistant 於 2019年11月25日的回應
Dear Guest, Thank you for staying with us at the Hilton Paris Charles de Gaulle Airport and for sharing your impressions here on Expedia. We are sorry your stay did not fully meet your expectations and we would like to apologize for any inconvenience encountered. I would like to inform you that we are constantly working on renovating of our interiors and exteriors. The majority of the rooms has been renovated as well as our fitness center and meeting area to ensure a comfortable experience for all guests. There is certainly more reconstruction planned for the near future. Thank you again for your feedback and we hope to welcome you back soon. Best regards, Paulina Roche - Executive Assistant

10/10 優異

Pak Chun Eric

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 5 晚
Paulina Roche - Executive Assistant 於 2019年10月9日的回應
Dear Mr Pak Chun, Thank you for your recent stay with us and for taking the time to rate us. We are pleased to see that your stay was excellent and we look forward to welcoming you back soon. Best regards, Paulina Roche - Executive Assistant

4/10 欠佳

真實旅客

讚好:整潔度和客房舒適度
不滿:職員與服務
Probably the worst Hilton in the world
This is almost the worst Hilton I ever stayed in my experience. Two major issues: (1) the reception service attitude is bad, smileless and slow in response. (2) the bathroom water is too hot and can't adjust. Maintenance is not good.
於 2019 年 9 月住了 1 晚
Paulina Roche - Executive Assistant 於 2019年9月25日的回應
Dear Guest, Thank you for your constructive feedback following your recent stay with us. I truly am sorry for your unpleasant experience and I would like to apologize for any service shortfalls. Your comments are very disappointing as this is the total opposite of the service that we want to provide to our guests. Please be sure this will be reviewed with our Head of departments. I really hope you will give us another opportunity to change your impression of us. Best regards, Paulina Roche - Executive Assistant

6/10 一般

CHIHWEI

不滿:住宿狀況
房間冷氣直接壞掉
於 2019 年 8 月住了 1 晚
Hassina ABDELOUHABI - Marketing Team 於 2019年9月9日的回應
Dear CHIHWEI, We would like to thank you for choosing the Hilton Paris CDG Airport during your recent visit to Roissy CDG. We are sorry to hear that you had an issue with the air-conditioner that besides this you had a confortable stay with us. We do hope to have the pleasure of welcoming you again to Paris in the future. Best Regards,

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Easy to get to the airport
It's very close to Roissypole station of CGDVAL, very convenient to catch your flight in any terminal. The room is quite big and cozy, the view to the air port is quit good.
於 2019 年 8 月住了 1 晚
Paulina Roche - Executive Assistant 於 2019年8月20日的回應
Dear Guest, Thank you for sharing your rating us a 4/5 after your recent stay with us at the Hilton Paris CDG Airport. We are pleased to see you had an enjoyable stay with us and appreciated our prime location, cozy rooms and good view over the airport. The runaway view from our Windows on the eighth floor should not be missed. We remain at your disposal and look forward to welcoming you back soon. Best regards, Paulina Roche - Executive Assistant

10/10 優異

george

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Right on property. Walked there from terminal. Very comfortable bed
於 2024 年 5 月住了 1 晚

10/10 優異

Mei

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Great to stay overnight for an early flight.
於 2024 年 5 月住了 1 晚

10/10 優異

Nisumbavyose

商務旅客, 多人同遊
讚好:設施服務
Fantastic, no issues what’s so ever!
於 2024 年 5 月住了 1 晚

8/10 不錯

Karthik Iyappan

親子同遊
讚好:整潔度和住宿狀況
Good room and location. But service was sub par. I booked a suite and it had two doors that had the hydraulic closing. I wanted a door stopper to have the doors opened since I have a toddler and didn’t want her finger to get stuck when the doors auto close. Despite repeated asks they never bothered to get me a damn door stopper.
於 2024 年 5 月住了 1 晚

10/10 優異

Layne

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Your Marketing Assistance 於 2024年5月13日的回應
Dear Layne,Thank you for such a positive review.We are pleased that we were able to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Your Marketing Assistance

2/10 很差

Llyndara

讚好:整潔度和住宿狀況
不滿:職員與服務
The hotel was lovely, but I had a horrible experience in the restaurant. Never experienced anything like it.
於 2024 年 4 月住了 1 晚

10/10 優異

Krishnendu (Jersey City)

讚好:整潔度、職員與服務和住宿狀況
Great
於 2024 年 4 月住了 1 晚
Your Marketing Assistance 於 2024年5月7日的回應
Dear Guest, Thank you for this great review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back soon. Kind regards,Your Marketing Assistance

10/10 優異

Shirley

親子同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
The rooms were big and the bathrooms had shower & bathtub & phones! The time for dinner in the restaurant was stated 6pm-11pm, but when we arrived at 6:45pm the hostess/waitress made us wait 20 minutes and then seated 2 other tables before we had to go over andcask about our table!
於 2024 年 5 月住了 1 晚
Your Marketing Assistance 於 2024年5月13日的回應
Dear Shirley, We would like to thank you for this review about your recent experience in our hotel.It is very rewarding to know you had a good experience with us. We appreciate your candid feedback about your dining experience and apologise for this issue. Please note that the dinner starts at 7pm.We hope to welcome you back. Best wishes,Your Marketing Assistance

10/10 優異

Sheila

讚好:整潔度、職員與服務和住宿狀況
The hotel is perfect and the food and wine were great too.
於 2024 年 4 月住了 1 晚
Your Marketing Assistance 於 2024年5月7日的回應
Dear Sheila,Thank you for such a positive review.It is truly heartwarming to hear that you enjoyed the comfort and cleanliness of our accommodations, as well as the high standard of service provided by our dedicated team. Your commendation of the delightful culinary experience and the selection of wine at our restaurant is a testament to our commitment to offering exceptional dining options. We are thrilled that the Hilton Paris Charles De Gaulle Airport met your expectations, and we take pride in delivering an experience that stands out in your travels.It would be our pleasure to have you return on another occasion. Very best wishes,Your Marketing Assistance

8/10 不錯

Frank

商務旅客, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice property, quick and friendly check in. Rooms very spacious and a nice bathroom with bath and walk in shower.
於 2024 年 4 月住了 1 晚
Your Marketing Assistance 於 2024年5月7日的回應
Dear Frank,Thank you for such a great review.We're thrilled that you enjoyed our overall environment and made the most of our Play spaces, Coffee bar, and Laundry room. It's also great to know that our team's friendliness and service met your expectations. We appreciate your feedback on the bathroom quality and will look into ways to improve it. As for the Food & Drink, we're always working on enhancing our offerings, so we hope you'll give it another try during your next visit.We look forward to a return visit from you in the future.Best wishes,Your Marketing Assistance

8/10 不錯

Tara

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Had two room suite night before early international flight home. Slept well and the breakfast in the morning was really good. Would recommend for convenience to airport.
於 2024 年 4 月住了 1 晚
Your Marketing Assistance 於 2024年4月29日的回應
Dear Tara,Thank you for such a positive review.We are delighted to hear that our team made a great impression on you and that you enjoyed our breakfast offerings. It's also wonderful to know that you found the room clean, comfortable, and well-appointed.It would be our pleasure to have you return on another occasion. Very best wishes,Your Marketing Assistance

10/10 優異

Virginie

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good hotel and service
於 2024 年 1 月住了 1 晚
Your Marketing Assistance 於 2024年4月26日的回應
Dear Virginie,Thank you for such a positive review.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back. Best wishes,Your Marketing Assistance

10/10 優異

NORMAN

讚好:整潔度、職員與服務和住宿狀況
Hotel and AirPort need bus to move from airport to hotels in area.
於 2024 年 4 月住了 1 晚
Your Marketing Assistance 於 2024年4月17日的回應
Hi there,Thanks for taking the time to share your review.While we understand the convenience a direct bus service might offer between the airport and the hotels in the area, we are pleased to inform future guests that our hotel is easily accessible via the CDGVAL shuttle service, which provides a quick and efficient connection to the airport terminals.We hope to have the opportunity to welcome you back on a future occasion. Kindest regards,Your Marketing Assistance

6/10 一般

beatrice

讚好:整潔度和職員與服務
不滿:住宿狀況
La television ne marchait pas a ce prix c est un peu hallucinant
於 2024 年 4 月住了 1 晚
Your Marketing Assistance 於 2024年4月9日的回應
Chère Beatrice,Merci d'avoir pris le temps de cette appréciation.Nous sommes ravis que la propreté de la chambre ait répondu à vos attentes et que vous ayez trouvé notre service à la hauteur de vos exigences.Nous regrettons sincèrement que la télévision n'ait pas fonctionné correctement lors de votre séjour. Soyez assuré que notre équipe technique travaille constamment à maintenir nos équipements en parfait état de fonctionnement. Nous sommes également conscients que certains aspects de l'état de l'hôtel n'ont pas répondu à vos attentes et nous sommes engagés dans un processus continu de rénovation pour améliorer l'expérience de nos clients.Nous espérons avoir le plaisir de vous accueillir une nouvelle fois.Your Marketing Assistance

10/10 優異

belle (covina)

讚好:整潔度、職員與服務、設施服務和住宿狀況
We are so glad to finally in a hotel where we are familiar and felt like home in a foreign country. Services are great! Place is luxurious! Wonderful experience after going around Europe.
於 2024 年 3 月住了 3 晚
Your Marketing Assistance 於 2024年4月10日的回應
Dear Belle,Please accept our thanks for your kind review regarding your stay.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.It would be our pleasure to have you return on another occasion. Very best wishes,Your Marketing Assistance

10/10 優異

ABBAS

家人同遊
讚好:職員與服務、設施服務和住宿狀況
If I return to visit Parice I will choose this hotel again
於 2023 年 12 月住了 2 晚
Your Marketing Assistance 於 2024年3月26日的回應
Dear Abbas,Thank you for positively reviewing your time at our hotel.It is rewarding to know that you had such a pleasant experience with us.We look forward to seeing you again in the future.Best regards,Your Marketing Assistance

4/10 欠佳

Kalee

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Stayed here because it was close to the airport and we had to return our rental car here. Overpriced and dirty. We saw sooooo many rats outside when going to the parking garage.
於 2024 年 3 月住了 1 晚
Your Marketing Assistance 於 2024年3月26日的回應
Dear Guest,Thank you for taking the time to share your review.We are very sorry to know that your time with us fell below what you expected and wish that you had informed us of your concerns during your stay, as we would have found a solution for you. Rest assured that we will be reviewing your comments with our team.We look forward to seeing you again on a future occasion.Best regards,Your Marketing Assistance

10/10 優異

Christopher (rio rancho)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Easy walk from terminal 3, knowledgeable staff, great kitchen
於 2024 年 3 月住了 1 晚
Your Marketing Assistance 於 2024年3月20日的回應
Dear Christopher,Thank you for sharing your kind review.We're thrilled to hear that the proximity to terminal 3 made your arrival convenient. Our team takes pride in their knowledge and it's wonderful to know they were able to assist you effectively. Additionally, we're pleased that our culinary offerings met your expectations and contributed positively to your stay.We note your ratings on room cleanliness and amenities and appreciate your constructive feedback. Our commitment to maintaining high standards of service and accommodation is unwavering, and we hope you found comfort in the spaciousness and design of our rooms, reflecting our dedication to guest satisfaction.We hope to welcome you back for a return visit.Best regards,Your Marketing Assistance

6/10 一般

idan (moshav taashur)

伴侶同遊
讚好:職員與服務
A very dangerous area. They pocketed our phone at the entrance to the hotel
於 2024 年 3 月住了 1 晚
Your Marketing Assistance 於 2024年3月20日的回應
Dear Idan,Thank you for sharing your experience with us.We are glad you had a pleasant stay and would like to assure you that our location is quite safe, we do nevertheless advise our guests as when in any large city, to take care of their belongings.We hope to welcome you back. Best wishes,Your Marketing Assistance

8/10 不錯

Denier

家人同遊
Les rideaux ont des trous et la carte du restaurant est très minimaliste...
於 2024 年 3 月住了 1 晚
Your Marketing Assistance 於 2024年3月20日的回應
Cher hôte,Merci pour ce retour d'expérience après votre passage dans notre hôtel.Nous sommes désolés d'apprendre que certains aspects de votre séjour n'ont pas été à la hauteur de vos attentes. Nous prenons bonne note de vos remarques concernant les rideaux de la chambre et nous assurons que le confort et la qualité de l'expérience de nos clients sont primordiaux pour nous. En ce qui concerne la carte de notre restaurant, nous sommes fiers d'offrir une cuisine française et internationale et nous sommes constamment à l'écoute des retours de nos clients pour améliorer notre offre.Nous espérons vous revoir pour un séjour plus réussi.Your Marketing Assistance

10/10 優異

Elton

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Super close to the airport. Best option.
於 2023 年 12 月住了 1 晚
Your Marketing Assistance 於 2024年3月12日的回應
Dear Elton,Thank you very much for this kind review.We're delighted to hear that our proximity to the airport met your travel needs.The entire team look forward to welcoming you back for a future visit.Kind regards,Your Marketing Assistance

10/10 優異

George

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
O
於 2024 年 2 月住了 1 晚
Your Marketing Assistance 於 2024年3月12日的回應
Dear George,We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you back on a future occasion. Best wishes,Your Marketing Assistance

10/10 優異

Nada

Excellent service!!
於 2024 年 3 月住了 1 晚
Your Marketing Team 於 2024年3月4日的回應
Chère Nada,Merci pour la rédaction de cet aimable commentaireNous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service.Ce serait un plaisir de vous revoir.Your Marketing Team

8/10 不錯

Arturo

讚好:整潔度和職員與服務
A sus alrededor hay muchas ratas. (En el estacionamiento)
於 2024 年 2 月住了 1 晚
Your Marketing Assistance 於 2024年3月4日的回應
Estimado Arturo,Le agradecemos que nos dejara sus impresiones tras su paso por Hilton Paris Charles De Gaulle Airport.Nos alegra saber que ha encontrado satisfactorio el nivel de limpieza y el servicio que ofrecemos. Apreciamos sus comentarios positivos sobre estos aspectos. Lamentamos mucho leer acerca de su observación en el estacionamiento. Quisiera asegurarle que la higiene y seguridad en todas las áreas de nuestro establecimiento son una prioridad absoluta para nosotros, y aunque este comentario es atípico, tomaremos las medidas necesarias para investigar y abordar el tema de manera efectiva.Ojalá vuelva pronto, estaremos encantados de darle la bienvenida nuevamente.Your Marketing Assistance

8/10 不錯

gregory

讚好:整潔度、職員與服務和住宿狀況
Proximité
於 2024 年 2 月住了 1 晚
Your Marketing Assistance 於 2024年2月27日的回應
Cher Gregory,Nous vous remercions pour cet excellent retour.Nous sommes ravis d'apprendre que notre propreté et l'état de notre hôtel ainsi que la qualité de notre service ont pleinement répondu à vos attentes. C'est toujours encourageant de savoir que nos efforts pour offrir une expérience mémorable sont appréciés par nos clients.Ce serait un plaisir de vous recevoir à nouveau. Your Marketing Assistance

8/10 不錯

Richard

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Your Marketing Assistance 於 2024年2月21日的回應
Cher Richard,Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Au plaisir de vous revoir pour un moment tout aussi sympathique,Your Marketing Assistance

10/10 優異

shelley

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
clean, quiet stay
we stayed overnight as we had a flight the next morning. everything was fine
於 2024 年 2 月住了 1 晚
Your Marketing Assistance 於 2024年2月21日的回應
Dear Shelley,Thank you for such a positive review.It's wonderful to hear that you found your stay clean and quiet, which aligns with our commitment to providing a serene environment and immaculate accommodations. We're also glad that the room comfort and service met your expectations, reflecting our team's dedication to guest satisfaction.It would be a pleasure to welcome you back. Best wishes,Your Marketing Assistance

8/10 不錯

Natacha

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Your Marketing Assistance 於 2024年2月21日的回應
Chère Natacha,Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,Your Marketing Assistance

4/10 欠佳

Carine

不滿:職員與服務
於 2024 年 2 月住了 1 晚
Your Marketing Assistance 於 2024年2月19日的回應
Chère Carine,Nous sommes navrés que votre séjour dans notre hôtel n'ait pas totalement répondu à vos attentes. La satisfaction de nos hôtes est au centre de nos préoccupations et nous aimerions en savoir plus. N’hésitez pas à revenir vers nous.Marketing@hiltoncharlesdegaulle.comNous souhaiterions vous revoir pour un séjour plus réussi.Your Marketing Assistance

10/10 優異

Rebeca

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Your Marketing Assistance 於 2024年2月15日的回應
Dear Rebeca,Thank you for such a positive review of your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back for another excellent experience with us. Kind regards,Your Marketing Assistance

10/10 優異

John

於 2024 年 1 月住了 1 晚
Your Marketing Assistance 於 2024年2月6日的回應
Dear John,Thank you for sharing this review of your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you for another pleasant stay. Best wishes,Your Marketing Assistance

10/10 優異

Nicolas

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Top
Rien à dire !! Parfait avant un départ en voyage ou même au retour. Je recommande
於 2023 年 11 月住了 1 晚
Your Marketing Assistance 於 2024年2月6日的回應
Cher Nicolas,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes ravis que vous ayez trouvé notre établissement parfait pour un départ ou un retour de voyage et que la propreté de nos chambres ainsi que la qualité de notre service et du confort aient répondu à vos attentes. Votre recommandation est grandement appréciée et nous sommes heureux de constater que votre expérience a été à la hauteur de vos attentes.Au plaisir de vous revoir parmi nous,Your Marketing Assistance

4/10 欠佳

ALEXANDRE

讚好:職員與服務
不滿:住宿狀況
Quarto com muito cheiro de cigarro !!
於 2024 年 1 月住了 1 晚
Your Marketing Assistance 於 2024年2月1日的回應
Caro Alexandre,começamos por agradecer a sua preferência e retorno.É com consternação que lemos o seu comentário, uma vez que não corresponde à apreciação habitual dos nossos hóspedes ou ao serviço que procuramos prestar. Necessitaríamos de mais detalhes para compreender a sua insatisfação, de qualquer modo apresentamos as nossas mais sinceras desculpas por qualquer incómodo sentido.Aguardamos poder voltar a recebê-lo em melhores circunstâncias.Your Marketing Assistance

8/10 不錯

Rafael Botelho

讚好:整潔度和住宿狀況
A única coisa que deixou a desejar foi a comida
於 2024 年 1 月住了 1 晚
Your Marketing Assistance 於 2024年1月31日的回應
Caro Rafael,agradecemos a sua escolha e feedback.É com satisfação que verificamos que os níveis de limpeza e condições do nosso hotel estiveram ao encontro das suas expectativas, reflectindo o nosso compromisso com a excelência no serviço. Lamentamos, no entanto, que a experiência com a nossa oferta gastronómica não tenha sido totalmente do seu agrado. Orgulhamo-nos da nossa cozinha internacional e francesa, e estamos sempre em busca de melhorar para agradar a todos os paladares.Esperamos que tenha a oportunidade de voltar.Your Marketing Assistance

8/10 不錯

Bronagh

家人同遊
讚好:整潔度、職員與服務和客房舒適度
Quick stop over in a giant family suite
Lovely hotel, kids were in awe when they walked in especially using the glass elevator! We stayed in a family suite with executive lounge access, the suite was absolutely huge and we were well impressed. Regarding newly renovated, i would question this as it was not newly renovated, maybe a new bed and wallpaper behind it but skirting were shabby and hall wall with service doors was definitely dated as was the bathroom. But overall it was clean and bed was so comfortable. We had no power in one side of the suite to any sockets and staff quickly fixed this late at night as we were only plugging in devices then and realised (simple fix of trip switch in fuse board but we had no acess to this) Phone also broken in same suite, wires loose in plug into wall, we informed reception on check out, it probably just got caught or pulled by accident at some stage. Breakfast was delicious and check out was quick and easy. Food at the bar and drinks are quite expensive but nice(cheapest bottle of red wine €47, pint of guinness €11, we got the soft drinks free from the executive lounge as soft drinks were €each) , kids didn't like the nuggets and mash as mash was sweet potato and nuggets were very dark in colour like brown meat used in them and very strong tasting. Took ages for staff to clear away dirty plates and cutlery etc. It was a quick stop over before our morning flight the next day and it was a lovely hotel that id recommend but just expensive to eat and drink in.
於 2024 年 1 月住了 1 晚
Your Marketing Assistance 於 2024年1月31日的回應
Dear Bronagh,Thank you for taking the time to share your review.We're thrilled to hear that the size of our family suite left a lasting impression and that the comfort of our beds contributed to a restful stay. It's also great to know that you found our executive lounge to your liking and that our breakfast options met your expectations. Regarding your comments on the suite's condition, we appreciate your feedback and would like to assure you that while our last room renovations took place in 2017, we continually strive to maintain our rooms to a high standard. We apologize for the inconvenience with the power outlets and the phone, and we're glad to hear our staff was able to address the issue promptly. We understand that dining costs can feel high, and we aim to provide quality options that justify the price. However, we'll certainly convey your thoughts about the food options for children and the speed of service to our culinary team for review.All of the team really do hope we may welcome you back in the future. Kindest regards,Your Marketing Assistance

8/10 不錯

Helene

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Your Marketing Assistance 於 2024年1月30日的回應
Dear Helene,Thank you for sharing your opinion of your stay with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.It would be a pleasure to welcome you back.Best wishes,Your Marketing Assistance

10/10 優異

Bashiru

讚好:整潔度和職員與服務
No sockets for non EU plugs in the room. At least a USB port will help.
於 2024 年 1 月住了 1 晚
Your Marketing Assistance 於 2024年1月31日的回應
Dear Bashir,We appreciate the time you have taken to share your feedback.It's wonderful to hear that you were satisfied with the service provided by our team. We pride ourselves on delivering a 100% service satisfaction to our guests, and it's reassuring to know that we have met your expectations in this area.We understand the importance of having accessible power outlets for all our guests and we apologize for any inconvenience caused by the lack of non-EU plug sockets in your room. We recognize the growing need for USB ports and will take your feedback into consideration as we strive to improve our guest experience.We are pleased you found the cleanliness of your room to be up to a high standard. Maintaining our hotel in pristine condition is a priority for us, and we're glad that this was reflected during your stay.We hope to see you again soon.Best regards,Your Marketing Assistance

10/10 優異

Rachel

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Your Marketing Assistance 於 2024年1月26日的回應
Chère Rachel,Merci d'avoir partagé votre expérience chez nous.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Au plaisir de vous accueillir à nouveau,Your Marketing Assistance

10/10 優異

Austin

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Your Marketing Assistance 於 2024年1月22日的回應
Dear Austin,Thank you for this great review.We are pleased that we were able to meet your expectations.We look forward to the pleasure of seeing you again in the future.Kind regards,Your Marketing Assistance

10/10 優異

Timothy

讚好:設施服務
Quick and pleasant check in.
於 2024 年 1 月住了 1 晚
Your Marketing Assistance 於 2024年1月19日的回應
Dear Timothy, Thank you very much for this kind review of your recent stay.We're delighted to hear that the check-in process met your expectations, and you found the room amenities to be impeccable. Our team strives to provide a seamless arrival experience and ensure every aspect of your room is in perfect order for a comfortable stay.We look forward to welcoming you back. Best regardsYour Marketing Assistance

6/10 一般

Elias

商務旅客
讚好:整潔度
不滿:職員與服務和住宿狀況
Breakfast far from Hilton standards , delivery not worth the price !
於 2024 年 1 月住了 1 晚
Your Marketing Assistance 於 2024年1月22日的回應
Dear Elias, Thanks very much for your high rating of our hotel.We're sorry to hear that the delivery of the breakfast did not meet your expectations. We're committed to providing high-quality services to all our guests and we regret that we fell short in this instance.We hope to welcome you back on a future occasion. Best wishes,Your Marketing Assistance

2/10 很差

GUILLELMET

商務旅客
不滿:職員與服務
Achat pour 1 nuit obligatoire pour raisons cycloniques a destination. Ils n'ont pas voulu me rembourser alors que mon voyage a été annulé.
於 2024 年 1 月住了 1 晚
Your Marketing Assistance 於 2024年1月22日的回應
Cher Elmet,Nous sommes navrés d'apprendre que votre séjour a été impacté par des circonstances exceptionnelles liées à des raisons cycloniques et que votre voyage a dû être annulé. Nous comprenons que de telles situations peuvent être frustrantes. Nous souhaitons vous assurer que notre politique d'annulation est conçue pour être aussi accommodante que possible tout en tenant compte des nombreux facteurs opérationnels. Nous espérons avoir l'occasion de vous accueillir à nouveau dans des circonstances plus favorables.Nous espérons vous revoir prochaînement.Your Marketing Assistance