I booked a Novotel Hotel to have a good experience. Firstly, i arrived at 8am, waited for 6hrs at the lobby. 2pm, I stood at the counter for 30mins before I shouted to be attended to. I got to my room, big patch of stain on the rug, several hair strands on the bed. Shower tray waste water not properly draining. I have spent over 600 euros for this bad experience.