Deluxe Pool Access | 室外泳池 | 室外泳池;躺椅

山頂度假村及泳池別墅 (SHA Extra Plus 認證)的評價

5 out of 5
山頂度假村及泳池別墅 (SHA Extra Plus 認證)
95, Muen Ngern Road, Tri Trang, Patong Beach, Patong, Phuket

評價

8.2

很好

10 分評分,優異;282 則評價中有 138 則" "
8 分評分,不錯;282 則評價中有 72 則" "
6 分評分,一般;282 則評價中有 32 則" "
4 分評分,欠佳;282 則評價中有 19 則" "
2 分評分,很差;282 則評價中有 21 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

8.6/10 

設施服務

8.2/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Crest 於 2023年7月29日的回應
Dear Value guest,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to receive your positive review and it brings us immense joy to know that you had a wonderful experience with us. Our team is dedicated to delivering exceptional service, and we appreciate your kind words. We look forward to welcoming you back for another memorable stay in the future.With kind regards,Kenny Teo General Manager

8/10 不錯

SIN TING

於 2023 年 1 月住了 2 晚
Crest Resort 於 2023年11月17日的回應
Dear Khun Sin Ting,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to receive your positive review and it brings us immense joy to know that you had a wonderful experience with us. Our team is dedicated to delivering exceptional service, and we appreciate your kind words. We look forward to welcoming you back for another memorable stay in the future.With kind regards,Kenny Teo General Manager

8/10 不錯

Wai Keung

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚
KOB, Wichai 於 2020年2月29日的回應
Dear Valued Guest, Greetings from Crest Resort & Pool Villas! Thank you for your review and for choosing our hotel. Our team will be glad to welcome you again in Crest Resort & Pool Villas in the near future. Best Regards, KOB, Wichai Crest Resort & Pool Villas Management Team

10/10 優異

Ying

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoy the pool access and the infinity pool. Very clean swimming pool and room. But the receptionists are a little bit muddled, some basic information (eg. Facilities opening time) were not answered clearly and adequately. When we check-in, they mixed up our information with other guests. Just minor problems. Generally, it was an excellent experience.
於 2019 年 12 月住了 1 晚
Mongkhon K. (Num), Front Office Manager 於 2019年12月16日的回應
Thank you for taking the time to write your review of Crest Resort & Pool Villas, your comments are very much valued and appreciated, we look forward to seeing you back in the future! Best Regards

10/10 優異

真實旅客

於 2019 年 11 月住了 1 晚
Michael Salalima 於 2019年11月30日的回應
Dear Valued Guest, Thank you for taking the time to rate us online. Our team is glad to know you are satisfied with your stay. We all look forward to have the chance to welcome you back soon. Kind regards, Michael Palero Salalima Resort Manager

2/10 很差

tsz cheung

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
圖片和真實房間不同,絕對是欺騙
酒店和網上圖片不乎,經理堅持係同一款,絕對係欺騙!
於 2019 年 11 月住了 1 晚
Michael Palero Salalima 於 2019年11月21日的回應
Dear Valued Guest, Thank you for choosing to stay with us. We regret to read about your concern and will ensure to review this case for improvement. Sincerely yours, Michael Palero Salalima Resort Manager

8/10 不錯

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice room and friendly staff - need extra effort to understand and to be understood in English though
於 2019 年 11 月住了 2 晚
Michael Salalima 於 2019年11月19日的回應
Dear Valued Guest, Thank you for choosing Crest Resort & Pool Villas It is with pleasure that we read you enjoyed your stay and the friendliness of our team members. We all look forward to serve you again on your next visit to Phuket. Kind regards, Michael Palero Salalima Resort Manager

10/10 優異

真實旅客

於 2019 年 10 月住了 2 晚
Michael Salalima 於 2019年11月12日的回應
Dear Valued Guest, Thank you for choosing Crest Resort & Pool Villas! Our team is pleased to know you had a great experience with us, We all look forward to welcome you again in Crest Resort & Pool Villas! Please feel free to reach me as I will be more than glad to assist in arranging your next visit. Kind regards, Michael Palero Salalima Resort Manager

8/10 不錯

Cheng

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
泡酒店的地方
酒店環境很好!交通還算方便!有接駁巴士到市中心!大概15分鐘車程!打車回來300泰株!早餐普通!
於 2019 年 10 月住了 4 晚
Michael Palero Salalima 於 2019年11月21日的回應
Dear Valued Guest, Thank you for choosing to stay with us. We appreciate reading that you enjoyed your holiday. Please feel free to reach us so we could assist you on your next holiday plans in Phuket. Best regards, Michael Palero Salalima Resort Manager

8/10 不錯

Vera (Hong Kong)

家人同遊
讚好:職員與服務和住宿狀況
Good view location fair , need shuttle bus to and from patong beach but not fequence enough
於 2019 年 8 月住了 4 晚
Michael 於 2019年9月4日的回應
Dear Valued Guest, Thank you for choosing to stay with us. We appreciate your feedback and we hope to welcome you again in the near future. Kind regards, Michael

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 7 月住了 2 晚
Michael Salalima 於 2019年7月11日的回應
Dear Valued Guest, Thank you for taking the time to rate us online. We hope to have the chance of welcoming you back soon at Crest Resort & Pool Villas. Kind regards, Michael Palero Salalima Resort Manager

10/10 優異

Victor

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
靚、靜、方便、好!!!靚、靜、方便、好!!!靚、靜、方便、好!!!靚、靜、方便、好!!!靚、靜、方便、好!!!
於 2019 年 5 月住了 2 晚
Michael Salalima 於 2019年6月25日的回應
Dear Valued Guest, Our team is happy to know you enjoyed your vacation Thank you once again for sharing your experience online. Please feel free to reach us as we will be more than happy to assist on arranging your next visit. Kind regards, Michael Palero Salalima Resort Manager

10/10 優異

真實旅客

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
有個會普通話的員工算是可以溝通的。什麼都好就是在山上有點不太方便 。雖然有車接送上下山 。房間泳池食物都不錯。帶小孩來的 有個playroom 如果可以開更晚就好了
於 2019 年 5 月住了 2 晚
Michael Salalima 於 2019年6月25日的回應
Dear Valued Guest, Our team is happy to know you enjoyed your vacation Your kind words for our team members will surely be shared. Thank you once again for sharing your experience online. Please feel free to reach us as we will be more than happy to assist on arranging your next visit. Kind regards, Michael Palero Salalima Resort Manager

8/10 不錯

Chui Yee

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 5 月住了 1 晚
Michael Salalima 於 2019年6月25日的回應
Dear Valued Guest Thank you for taking the time to rate us online We all look forward to serve you again at Crest Resort & Pool Villas Kind regards, Michael Palero Salalima Resort Manager

8/10 不錯

Karli

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 2 晚

8/10 不錯

I MAN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
山頂酒店
酒店環境不錯,服務也可以,地理位置在頂上,沒有車夜晚想出去買個零食都不方便,酒店內樓梯比較多,退房時拿著行李不方便,入住有人幫你搬,但搬完會一直站著不走等小費,所以記得準備零錢喔,在網上訂的是透明泳池,但去到酒店說我新婚所以升級了,但變成沒有我想要的泳池,所以感覺是降級,不是升級
於 2019 年 4 月住了 2 晚

10/10 優異

xiaoge

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
极好的体验
酒店整体条件和服务都很好,最出挑的就是风景很好的泳池!客房内部也很不错,相信贵的那些套房风景更好!每天有固定时间段的班车来回到巴东(离开班赞海鲜市场不远)。
於 2019 年 2 月住了 3 晚
Michael Salalima 於 2019年3月1日的回應
Dear Valued Guest, Thank you so much for this review of our hotel Our team is very pleased reading your kind words, we greatly appreciate that our colleagues has delivered a fantastic service. We cannot thank you enough for your feedback and we all look forward to welcoming you back. Warm regards, Michael Salalima Resort Manager

8/10 不錯

Rita

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
環境舒適,不錯,但在山上出入不方便,無程車費400珠,早餐選擇較小,接駁車班次很小,座位也小,可以改善,
於 2019 年 1 月住了 3 晚
Michael Salalima 於 2019年3月1日的回應
Dear Valued Guest, Thank you for this review of our hotel Our team is very pleased reading your kind words, we greatly appreciate that our colleagues has delivered a fantastic service. We cannot thank you enough for your feedback and we all look forward to welcoming you back. Warm regards, Michael Salalima Resort Manager

8/10 不錯

Wai wai

讚好:職員與服務、住宿狀況和客房舒適度
整體不錯
環境不錯,但在山上出入不方便
於 2019 年 1 月住了 3 晚
Michael Salalima 於 2019年3月1日的回應
Dear Valued Guest, Thank you for your feedback We are happy to know that you had a good holiday We cannot thank you enough for your feedback and we all look forward to welcoming you back. Warm regards, Michael Salalima Resort Manager

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
如想住芭東區,又搵一個清靜嘅地點。
住宿3晚,check in and out 服務ok. 員工有禮貌。 發現雪櫃有問題,立即上黎處理。整體環境ok。 不過附近沒有任何購物地方, 好彩有免費shuttle bus去芭東區。 記住要是前book位去程及來回。 雖然遠離芭東, 不過係我預計之內, 因為我想寧靜啲, 果然附近環境清靜。
於 2018 年 11 月住了 3 晚
Michael Salalima 於 2018年12月13日的回應
Dear Valued Guest, Thank you for choosing to stay with us. We truly appreciate your feedback. We all look forward to welcoming you back soon, and please do let us know so we could assist in arranging your next visit. Kind regards, Michael Salalima Resort Manager

10/10 優異

Ching Wen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
It’s not far away from patong beach . U can take free shuttles bus or u can rent the motorcycle near hotel . Great view and service are great !
於 2018 年 11 月住了 3 晚
Michael Salalima 於 2018年11月28日的回應
Dear Valued Guest, Thank you for the time sharing your positive feedback. We truly appreciate reading your comments. We all look forward to welcoming you on your next visit to Phuket. Kind regards, Michael Salalima Resort Manager

10/10 優異

Chung Wai

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
寧靜山上的沙灘海景
山上離巴東海灘十分鐘車程,必須坐車出入,不過遠離塵囂,泳池佳,房外就是泳池與主池相連,景色一流海灘景!房內齊全寛敞整潔,reception 都好nice,推薦!
於 2018 年 10 月住了 2 晚
Yodpetch 於 2018年10月29日的回應
Dear Chung Wai , Thank you for your comment. Best regards, Yod

10/10 優異

colours (hong kong )

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel with clean room , pool and beach !
Great hotel , good services , clean room with a lovely private pool ! Close to the private beach with a lovely welcome drinks, breakfast is fair enough , it’s a good stay with families and couples ! Will definitely recommend to others and will come again ^^
於 2018 年 10 月住了 2 晚
Michael Salalima 於 2018年10月26日的回應
Dear Valued Guest, Thank you for sharing this great feedback about your stay. Our team really takes pride knowing we have made your holiday a memorable one. We all look forward to welcome you again soon in Crest Resort & Pool Villas! Kind regards, Michael Salalima Resort Manager

8/10 不錯

Kai Wah eric

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
nice experience
nice place safe and relax unique rooms
於 2018 年 9 月住了 1 晚
Michael Salalima 於 2018年10月2日的回應
Dear Valued Guest, Thank you so much for taking the time to share about your experience at Crest Resort & Pool Villas. We are very delighted to read that you found our property a nice place, safe and relaxing. Your kind words will surely reach our team members. We all look forward to welcoming you back for another memorable experience with us. Kind regards, Michael Salalima Resort Manager

8/10 不錯

Kam Wing

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 2 晚
Michael Salalima 於 2018年9月27日的回應
Dear Valued Guest, Warm greetings from Crest Resort & Pool Villas! Thank you for choosing to stay with us, we really appreciate you taking time to share your feedback about your recent stay. Wishing you a great journey home. Kind regards, Michael Salalima Resort Manager

4/10 欠佳

Qi

不滿:整潔度和住宿狀況
The hotel staff was ok and helped us setting up the room. However, the overall service and cleaningness were disappointing. There was no enough shuttle bus to Patong area. The hotel is located on the top of the hill and there isn’t much going on around the hotel. Given the price the hotel charges , there should be better service. The staff seemed to be annoyed when we asked about shuttle service. Additionally, everyone in my family got sick after having the food in the restaurant- two days in a row! The last meal on the day of leaving Phuket was the worst. Kids were throwing up immediately after the breakfast! The hotel does not handle food appropriately! Will never come back nor recommend the hotel to anyone else.
於 2018 年 8 月住了 5 晚

10/10 優異

真實旅客

值得一試
員工服務態度不錯, 寧靜環境,好relax,酒店有免費接駁車到芭東及paradise beach, 適合唔想去太遠的旅客!
於 2018 年 8 月住了 1 晚
Yodpetch 於 2018年8月27日的回應
Dear Value guest, Thank you for your comment and your response, I will pass this comment to our teams. Looking forward to welcome you back to stay with us in the near future. Best regards, Yod

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
員工友善,環境優美
入住這酒店三天兩夜,員工和一般的泰國酒店更有責任和友善。我們是租車去的,要留意馬力小的車可能上去大堂有困難。要改由酒店車接送
於 2018 年 6 月住了 2 晚
Michael Salalima 於 2018年8月2日的回應
Dear Valued Guest, Thank you for writing a feedback online We are indeed happy to know you enjoyed your stay Our team is looking forward to have the chance of welcoming you again soon. Please feel free to contact us as we will be more than happy to assist on arranging your next visit. Kind regards, Michael Salalima Resort Manager

10/10 優異

Wing

讚好:整潔度、住宿狀況和客房舒適度
Very nice and comfortable, will stay there again next time
於 2018 年 5 月住了 3 晚
Michael Salalima 於 2018年5月30日的回應
Dear Valued Guest, Thank you for taking the time to write a great feedback. Our team really appreciate knowing you had a great overall stay. We all hope to welcome you back soon and please feel free to reach us as we will be more than happy to assist on arranging your next stay. Kind regards, Michael Salalima Resort Manager

10/10 優異

Karyan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent trip
excellent vacation in Phuket, location little bit far but not very noisy like Patong beach,enjoy without noise。 shuttle bus service provided but very few。
於 2018 年 5 月住了 4 晚
Michael Salalima 於 2018年6月1日的回應
Dear Valued Guest, Thank you for giving us a great rating online. We are all happy to know you had excellent stay. We all hope to welcome you back soon and please feel free to reach us as we will be more than happy to assist on arranging your next stay. Kind regards, Michael Salalima Resort Manager

4/10 欠佳

真實旅客

不滿:職員與服務和客房舒適度
訂了family pool villas , 寫名可住六人,我們四人去,點之只有一個雙人床,另一間房是單人床,另一人要睡梳化床,訂了三千元一房,要睡梳化,我覺得Hotel.com 寫錯了,兩張雙人床? 酒店確定我們book 這種房,有被騙既感覺 酒店shuttle bus 每日只有四班車到芭東,可戴22人,長期full , 要另外自己打車,浪費金銭 酒店早餐五星來說一般,沒有太多選擇
於 2018 年 5 月住了 1 晚
Michael Salalima 於 2018年5月30日的回應
Dear Valued Guest, Thank you for taking the time to write a feedback. Please accept our sincere apologies for the situation that you have encountered. We assure to review all details for immediate action. We do hope to have the chance of welcoming you back. Kind regards, Michael Salalima Resort Manager

8/10 不錯

christy (hong kong)

讚好:職員與服務、住宿狀況和客房舒適度
值得一住, 方便,
我們total 4大2小去, 酒店舒適, 璟境OK, 早餐都多選擇, 初初睇倒評語不太好都有點擔心, 但去完覺得整體上都OK
於 2018 年 3 月住了 5 晚
Michael Salalima 於 2018年4月18日的回應
Dear Valued Guest, Thank you for sharing a positive feedback about your recent stay at Crest Resort & Pool Villas. We are glad to know you had a comfortable experience. We all look forward to welcome you back soon. Kind regards, Michael Salalima Resort Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Michael Salalima 於 2018年4月15日的回應
Dear Valued Guest, Thank you for taking the time to rate us online We are very pleased to receive the five point score We all look forward to welcoming you back soon. Please feel free to reach me as I will be happy to arrange your next visit. Kind regards, Michael Salalima Resort Manager

10/10 優異

MEIYEE

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 2 月住了 2 晚
Michael Salalima 於 2018年4月4日的回應
Dear Valued Guest, Thank you for taking the time to give our property a great score in this feedback platform. We are looking forward to welcome you back in the near future. Sincerely yours, Michael Salalima Resort Manager

2/10 很差

Stephen (Hong Kong)

不滿:整潔度、職員與服務和客房舒適度
一不小心就被屈了
入住要等登記,等入房,仲要填form,住了5天,執幾次房浴室地下去水差,滲出淋浴間的水亦沒拖乾 路程離海灘更是出奇地遠,每天雖說有接駁車去芭東但只有幾班,且只有十多個位,前台告訴我五分鐘前去上車就可以.....,根本無位坐,想打車?對不起,用軟件叫車要二百多泰銖,酒店代叫更盛惠五百!徒步?你在山上啊 我訂的房叫pool access,但可惜它說的access只是房前的浸池,上面標示不准游泳.......太無語了 最糟的更在后頭,只怪入住時無徹底檢查水吧所有物品,到退房時居然說有罐啤酒凹了及有支水的蓋被扭過而要賠錢,従未見過如此無賴的酒店,以前睇過有評論說不見了錢,我心想不是吧,但今天事實放在眼前,我才明白布吉這地方為了屈錢可以去到幾盡!最後要趕飛機的我們當然是蝕底的一方,最少付了支水的錢才可走人 各位,住定唔住,蝕得起先好住
於 2017 年 11 月住了 4 晚

6/10 一般

ming (Hk)

讚好:客房舒適度
酒店員公欠决熱誠度
員工態度一般,欠缺主動熱誠,早餐地方並不太整潔,有小蚊滋在食物上飛,由其在生果之上,自駕都要在停車場等高球車先可以回洒店房,高球車車經一條長斜路先回到洒店大堂,好彩幾天冇乜大雨,如果有大雨未上到大堂巳濕透全身,總之這洒店地點巳極不方便,自駕都要考慮接駁車問題!
於 2017 年 10 月住了 4 晚

10/10 優異

cheung (HongKong)

讚好:整潔度、職員與服務和客房舒適度
Not near the beach /about room
Clean up the room not very good And no refill room coffee / toothbrush..... But The room is very comfortable I am booked pool access sea view room
於 2017 年 7 月住了 4 晚
Michael 於 2017年8月15日的回應
Dear Valued Guest, Greetings from Crest Resort & Pool Villas! Thank you for taking the time to write a review about your stay. We are happy to see that you enjoyed the comfortable room in our property as well as the view in our Pool Access Seaview unit. Please accept our apologies for the concerns you have raised, we assure that proper and immediate action will be done to correct the matter. Sincerely yours, Michael Salalima Resort Manager

8/10 不錯

小鮮肉 Henry

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very Comfortable, very nice sea view
CREST hotel all for GOOD. 住了4天,一切感覺舒服, 房間內外很好, 床舖冷氣燈光不錯, (浴室花灑水力差+地台有點不平及去水慢), 房內MINI BAR沒有提供杯麵, 房間內wifi 接收良好, 景觀非常好, 泳池水質好, 泳池夠大面向海景, 全日都有雀鳥再叫, 酒店內供應有一間餐廳, 食物及價格不差(但自助早餐種類少), 酒店職員有向客人詳細介紹景點及交通及價格等。 酒店安排點對點芭東市內穿巴服務(但應該要增加班次), 車程不太長, 酒店職員check in and check out 都快捷, spa & massage staff very nice 及環境舒適, 價格合理, 適合安排婚禮場地及住宿, 建議每晚安排大堂內有人演奏增加渡假氣氛。
於 2017 年 6 月住了 3 晚
Michael Salalima 於 2017年7月10日的回應
Dear Valued Guest, Thank you for sharing your experience at Crest Resort & Pool Villas. We truly value your comments, we do appreciate that you have enjoyed the infinity pool in our place and the stunning view. We ensure to have noted all issues you have raised so we could serve you better on your next visit. Please do feel free to reach me if you may need assistance on your next trip to Crest Resort & Pool Villas. Sincerely, Michael Salalima Resort Manager

8/10 不錯

Chun Wai

讚好:整潔度、職員與服務和客房舒適度
感覺良好
環境清幽,舒服,不過唔知點解有好多地方裝飾緊,感覺就一般。 有村巴,但系d時間就麻麻,好多時都要call的士
於 2017 年 6 月住了 2 晚
Dear Valued Guests, Greetings from The Crest Resort & Pool Villas! We appreciate you for the time sharing your feedback about your recent stay with us. We are also delighted that you are satisfied with the quiet and very comfortable environment in our resort. However, we are truly saddened by some of the issues you have raised. We assure that we will look into this matter for immediate improvements. We hope to have the chance to serve you again in the Crest Resort & Pool Villas! Sincerely yours, Michael Salalima Resort Manager

4/10 欠佳

真實旅客

不滿:整潔度、住宿狀況和客房舒適度
位置有點遠, 衛生欠佳
我住的是最平的房, 房景面對LOBBY, 感覺欠私隱度, 而且比較嘈, 每當有車來到酒店都會聽到. 沒有租車的話, 有SHUTTLE BUS 提供去PATONG, 但是要ADVANCE BOOKING 的 入住時, 房間地上有頭髮及地上污穢, 好像沒有清潔咁. 早餐算多選擇, 可惜, 食湯麵時發現有4-5隻蟻 游泳池不算大, 如果大一點比較好, 泳池有不少人吸煙...

8/10 不錯

Man hor

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

Wing Yee

讚好:整潔度、職員與服務和客房舒適度
景很棒,服務很齊全,還有泳池也很美,,飯店也有接駁車,離巴東算不遠,服務生也很親切,房間比想像中大又寬敞,設計也很新穎,飯店因為是新的還有部份在整修,但並不影響住宿,真的很不錯

10/10 優異

KI (CTK)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good service and beauty view
酒店很美,風景也很美。工作人員很熱情。早餐很豐盛美味。唯一不足就是位置離芭東不近,需要坐車15分鐘左右才到,酒店有車接送,但有時間規定,整體來說很好,離開以後還依依不捨。
Sales & Marketing 於 2016年9月16日的回應
Dear KI, First of all many thanks for your visit to our Resort and We are pleasure to hear that you enjoyed your stay with us, especially the breakfast buffet. We are now monitoring the needs of our guests for shuttle bus services and improving the frequencies of the timings to satisfy as many people as possible. I look forward to the pleasure of welcoming you back. Best regards

2/10 很差

Ho Kit (Hong Kong)

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
New but not ready
This Hotel is new but not ready. Other facilities, such as kid club, fit center are not completed. Many construction work nearby. For sea view pooled access suite, only few rooms can have 180 degree sea view. most of them are blocked. Breakfast is almost the same every day. Nothing to eat nearby. You should only take shuttle bus to eat. Not many choice in hotel restaurant.
General Manager 於 2016年8月24日的回應
Dear Ho Kit, We thank you for having chosen our Resort during your recent stay in Phuket and we are sorry to hear that you were not satisfied with our facilities and services. As we are in the soft opening stage, we are striving to finish the Resort within the next 2 months, to be ready for our first high season, and improving on our varieties of our breakfast buffet, as well as conducting intensive training in all departments to further improve on our services you are allowed to expect. I hope that we will have the chance to welcoming you back and show you our true 5-star hospitality

8/10 不錯

Tiffany

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The only complaint was the breakfast wasn’t hot. I Maybe this was due to buffet style. The coffee and juice was great.
於 2024 年 4 月住了 7 晚
Mr. Edson (Resort Manager) 於 2024年5月4日的回應
Dear Tiffany,We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Crest Resort & Pool Villas in the near future for another memorable experience.Warmest Regards,Edson II Villanueva Resort Manager

10/10 優異

frank

於 2024 年 3 月住了 4 晚
Mr. Edson (Resort Manager) 於 2024年4月23日的回應
Dear frank,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to hear that you had a positive experience with us! Our team takes pride in providing exceptional service and ensuring that our guests have a memorable stay. We appreciate your kind words and will continue to strive for excellence. We look forward to welcoming you back soon.Warmest Regards,Edson II VillanuevaResort Manager

8/10 不錯

Amanda

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel was so nice and there’s a 7 eleven about two minutes away. Hotel staff were always quick when something was needed. The pool and bar closes early. If you order 20 minutes before they close the staff will have an attitude unfortunately- but that was the only bad thing about the hotel. Everything else was excellent
於 2024 年 3 月住了 7 晚
Mr. Edson (Resort Manager) 於 2024年3月30日的回應
Dear Amanda, Greetings from the team once again and hope this finds you well. Many thanks for staying with us recently and for taking the time to share with us such an extensive review!We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments.We have taken note of your comments, and we are delighted to let you know that we have already started the process to get this adjusted for the comfort of all our guests. Do accept my apologies for any inconveniences that this caused during your recent stay.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Crest Resort & Pool Villas in the near future for another memorable experience.Wishing you and the family all the best for the upcoming year!Warmest Regards,Edson II Villanueva Resort Manager

8/10 不錯

Zain

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice quite place little further up the hill best of you have a Tranport or at least a Scotty . Love the place
於 2024 年 2 月住了 5 晚
Mr. Edson (Resort Manager) 於 2024年3月6日的回應
Dear Zain,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to hear that you had a positive experience with us! Our team takes pride in providing exceptional service and ensuring that our guests have a memorable stay. We appreciate your kind words and will continue to strive for excellence. We look forward to welcoming you back soon.Warmest Regards,Edson II VillanuevaResort Manager

10/10 優異

oscar

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 3 晚
Mr. Edson (Resort Manager) 於 2024年2月22日的回應
Dear Oscar,Warm greetings from the team and hope that this finds you well! Many thanks for staying with us recently and for taking the time to share with us and fellow forum readers your recent experience.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Crest Resort & Pool Villas in the near future for another memorable experience.Warmest Regards,Edson II Villanueva Resort Manager

10/10 優異

Najoua

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Vriendelijk personeel. Goeie locatie, shuttlebus naar patong aanwezig.
於 2024 年 1 月住了 2 晚
Mr. Edson (Resort Manager) 於 2024年1月30日的回應
Dear Najoua,We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Crest Resort & Pool Villas in the near future for another memorable experience.Warmest Regards,Edson II Villanueva Resort Manager