Really so much disappointed with the service and arrangement of the hotel, this is totally not designed for non-Vietnamese, all staffs are UNABLE to speak English by just ignored us even we are standing exactly infront of the front desk for check in / out.
Finally one staff check in for us, but she even didn’t look at us for 1 second and kept showing her annoying face to us during the whole check in process.
We are so disappointed with the arrangements and most of the signage are in Vietnamese.
It is quite unacceptable for a five star resort to serve tourist like this, we even spent an hour to travel from Hanoi to the hotel to relax. Turnout it is a real unforgettable experience.
We will never coming back again and not recommend non Vietnam speaking people to go.
Chung Yan
於 2019 年 3 月住了 1 晚
8/10 不錯
SEJIN
2023年5月10日
SEJIN
於 2023 年 5 月住了 2 晚
10/10 優異
Minyoung
親子同遊
2023年5月5日
讚好:職員與服務、設施服務和住宿狀況
많은 나무들로 인한 상쾌한 공기
Minyoung
於 2023 年 4 月住了 1 晚
4/10 欠佳
Tran
家人同遊
2023年3月25日
讚好:整潔度、住宿狀況和客房舒適度
Không nên đặt phòng kèm combo dịch vụ
Mình đặt phòng loại combo kèm dịch vụ jacuzi kiểu Hàn Quốc. Tiền thì thanh toán loại có dịch vụ này nhưng đến nơi khách sạn nói không có. Chả biết lỗi tại khách sạn hay tại expedia nữa.
Tran
於 2023 年 2 月住了 1 晚
6/10 一般
真實旅客
親子同遊
2020年12月30日
Googleマップに表示されているホテルの位置は間違っています。
真實旅客
於 2020 年 12 月住了 1 晚
6/10 一般
JIN AH
家人同遊
2020年8月3日
讚好:客房舒適度
JIN AH
於 2020 年 7 月住了 2 晚
10/10 優異
Allen (Hung yen )
伴侶同遊
2020年6月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful Property great breakfast ideal for family