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貝斯特韋斯特廣場酒店的評價

2.5 out of 5
貝斯特韋斯特廣場酒店
3755 Parkway, Pigeon Forge, TN

評價

8.8

優異

10 分評分，優異；1094 則評價中有 609 則" "
8 分評分，不錯；1094 則評價中有 327 則" "
6 分評分，一般；1094 則評價中有 110 則" "
4 分評分，欠佳；1094 則評價中有 30 則" "
2 分評分，很差；1094 則評價中有 18 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Doris

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bisher eines der besten Best Western Hotels in denen wir gewohnt haben. Tolles Frühstück, nettes Personal, große und sehr saubere Zimmer. Insgesamt eine sehr gepflegte Hotelanlage. Obwohl das Hotel direkt im Stadtkern an der Hauptstraße liegt, ist es sehr ruhig und man kann gut schlafen.

6/10 一般

Eric

家人同遊
讚好：職員與服務
Dirty unchanged linens, a cheap leaning agent smell, outdated upgrades.
於 2024 年 5 月住了 1 晚

10/10 優異

Rex

家人同遊
讚好：整潔度、設施服務和住宿狀況
Everything was great
於 2024 年 5 月住了 2 晚

8/10 不錯

paul

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚

10/10 優異

Jones

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was very clean and nice.
於 2024 年 5 月住了 1 晚

10/10 優異

Mary Ann

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was nice the room and the breakfast
於 2024 年 5 月住了 1 晚

10/10 優異

JENNA

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚

10/10 優異

Rickie

讚好：整潔度和住宿狀況
Very nice pools
於 2024 年 5 月住了 1 晚

10/10 優異

Giles

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
K
於 2024 年 5 月住了 2 晚

10/10 優異

Joyce

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everyone was so nice and so professional. Housekeeping was the absolute best! They even mopped the sidewalk in front of our room and cleaned our room and left clean linens each day!!! We will definitely stay here each time we visit Pigeon Forge. I even bragged to the guy who checked us out!! Loved our stay!!!
於 2024 年 5 月住了 4 晚

10/10 優異

Debra

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice place. The room was clean and the property was also. The breakfast was good and the dining area was very nice. Would definitely stay again.
於 2024 年 5 月住了 3 晚

10/10 優異

Michel

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Darren (Fort Mcmurray)

讚好：整潔度、職員與服務和住宿狀況
Derek was amazing! He helped us get a room we needed and was so friendly. We just love Derek!!
於 2024 年 5 月住了 1 晚

10/10 優異

Tonya

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice, clean and comfortable!
於 2024 年 5 月住了 3 晚

10/10 優異

Barbara

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

8/10 不錯

Vicki

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The bathroom was on the small side..but we had great water pressure! There really was no complaints. The kids loved the pools.
於 2024 年 5 月住了 3 晚

8/10 不錯

Alicia

親子同遊
讚好：整潔度、設施服務和住宿狀況
Property was great. The lady who got us our rooms at the hotel was super rude though
於 2024 年 5 月住了 2 晚

10/10 優異

George

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚

8/10 不錯

Taylor

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is very clean and nice. The breakfast was nothing special, just typical continental breakfast.
於 2024 年 2 月住了 2 晚

6/10 一般

Victoria

家人同遊
讚好：職員與服務和設施服務
Large room. Had ants in bathroom. Breakfast was good with a lot of variety
於 2024 年 4 月住了 3 晚

6/10 一般

jean

伴侶同遊
不滿：設施服務和住宿狀況
A lot of construction around, bed not comfortable. Bathroom too small and old
於 2024 年 4 月住了 3 晚

10/10 優異

Bernie

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The convenience to walk to practically to all my favorite sights.
於 2024 年 4 月住了 3 晚

10/10 優異

Scott

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our stay went smoothly in all aspects. Room was recently updated and had nice amenities including a fridge and microwave. Each room was getting a new Phillips flat screen as well. Our room had it and we saw tons of empty boxes on the second floor for those rooms, probably a 40" or bigger. Breakfast was well stocked and included eggs, sausage, biscuits, and gravy. Convenient to most everything.
於 2024 年 4 月住了 3 晚

10/10 優異

Lea Anne

讚好：整潔度、職員與服務和住宿狀況
We had a great stay! Nice and confortable!
於 2024 年 4 月住了 2 晚

8/10 不錯

Kevin

於 2024 年 4 月住了 1 晚

10/10 優異

Brittany

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

8/10 不錯

Julie

親子同遊
讚好：職員與服務
Location was great for a visit to Dollywood. Breakfast was a plus. Liked the indoor pool, but could have been a bit cleaner. Parking was easily accessible.
於 2024 年 4 月住了 2 晚

10/10 優異

Rhonda

於 2024 年 4 月住了 3 晚

8/10 不錯

Brandy

家人同遊
讚好：整潔度
不滿：職員與服務
maybe it could have been just me. But staff could have been a little bit more friendlier. Housekeepers were awesome and extremely friendly. The room was pretty nice. I would say The room needed to be mop up more Often the floors were really dirty. But overall, I enjoyed my stay and I would definitely come back.
於 2024 年 4 月住了 3 晚

8/10 不錯

Brandon

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Kathy

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Very nice property. Stayed in room with balcony.
於 2024 年 4 月住了 2 晚

8/10 不錯

Anelies

家人同遊
讚好：整潔度、職員與服務和設施服務
overall was convenient
於 2024 年 4 月住了 1 晚

6/10 一般

Stacey

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

8/10 不錯

Chris

讚好：整潔度、職員與服務和住宿狀況
We stayed in the biggest nicest room possible. The room was great but the rate was pretty insane. Would recommend!
於 2024 年 4 月住了 2 晚

8/10 不錯

Joyce

家人同遊
讚好：整潔度
不滿：職員與服務
Front desk staff was very unfriendly and unconcerned about any issues you might have. Room was very nice and clean but bed/mattress was very noisy if you even turned over. We had a room with an adjoining door and you could hear everything going on next door. The family there yelled at each other all day and slammed their doors the whole time. I know this isn’t the hotel’s fault but I wouldn’t stay in a room with an adjoining door again.
於 2024 年 4 月住了 1 晚

8/10 不錯

Jamie

家人同遊
讚好：職員與服務和住宿狀況
Floors in room seemed dirty and bathtub was clogged. The room was nice and beds were comfortable. Decent place for the money.
於 2024 年 4 月住了 4 晚

10/10 優異

Brenda

家人同遊
讚好：職員與服務和住宿狀況
It is an outside corridor to access the rooms. Rooms are clean and updated. Wierd wall switch controlled all lights and electricity. If overhead light is off all of the room lights are off. Hmm. Couldn't charge phones at night table plug due to that.
於 2024 年 4 月住了 1 晚

10/10 優異

Taquina

於 2024 年 4 月住了 2 晚

10/10 優異

Dagney

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The parking lot and garage
於 2024 年 4 月住了 2 晚

8/10 不錯

Carol

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 5 晚

10/10 優異

Monica (Union)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
3 pools 3 hots tubs great view spacious rooms
於 2024 年 4 月住了 3 晚

8/10 不錯

Brenda

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Was just a few miles from shopping and restaurant.
於 2024 年 4 月住了 3 晚

10/10 優異

Becky

家人同遊
讚好：整潔度、職員與服務和設施服務
Kids loved the indoor pool! Breakfast was pretty good! Rooms were very clean & nice. Suggestion; would be nice to have "room #'s on parking spaces " After our outing, we had to park near the office because others had taken all spots near our room. It was on Friday night, so there were probably visitors taking the spots. Shouldn't have to hunt for a parking space away from your room, especially carrying luggage. Also, when getting a room on the 3rd floor, you may want to ask if the elevator is near your room if you have an eldery person, or someone with you that can't use stairs. Just something to consider. Overall, we were highly satisfied with our choice & loved our trip♡ we will definitely stay here again on future trips. One more point, Golden Corral was by far the best, & most economical place to eat. Spent $75 @ Shoney's for 4 but $58 @ Golden Corral. Much better food too!
於 2024 年 4 月住了 1 晚

8/10 不錯

Jacob

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stay was great. Line for breakfast was long
於 2024 年 4 月住了 3 晚

10/10 優異

Abby

多人同遊
讚好：整潔度、職員與服務和住宿狀況
The pool area was very nice, and they had nice little outdoor patio that was nice to sit at night, felt very safe.
於 2024 年 4 月住了 2 晚

10/10 優異

Sabita

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

10/10 優異

Sondra

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Within walking distance to shops and Dolly’s Stampede.. Kids loved the pool. Beds where comfortable. A little noisy kids running around going to and from pool at night making noise but other than that no complaints… will stay again
於 2024 年 4 月住了 2 晚

6/10 一般

Joshua

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務
The room was clean, however there were little bugs ( not roaches or bed bugs) all over in the bathroom and around the water. The pool/ hot tub was so full I couldn't even fit in. Parking was terrible. Free... yes... but we couldn't park by our door. We parked very far away because everything was full. The breakfast was decent for free breakfast, however there was only one waffle maker and a long line to use the only one waffle maker. It was also so crowded in the dining area you had nowhere to sit. Out side our hotel room was very loud at night from other guests outside. Overall I wouldn't pay more than $100 for a room if I went back. It wasn't the worst hotel ever...just meh

8/10 不錯

Shunderice

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Enjoyed our nights there. Staff was very friendly and helpful and kids really enjoyed the pool. Thank you to the cleaning staff as well!
於 2024 年 4 月住了 2 晚

4/10 欠佳

Mark (Louisville)

不滿：住宿狀況
於 2024 年 4 月住了 2 晚
Staff 於 2024年4月11日的回應
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.