Dear DespinaThank you for leaving a review especially our staff. We have made note on your comments and will sure look into rectifying the issue.RegardsIririki Team

Hi Terry Thank you for your valuable feedback. We apologize for the negative experience during your stay. We will ensure that your comments be considered moving forward.Best Regards, Iririki Team

Thank you Alison for taking the time to leave us a five out of five review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming you back.Sincerely, Iririki Team

Thank you for your great review Michael. I hope you choose to stay with us again soon!

Dear Hugues,Thank you for taking the time to leave a rating review for us. Regards Iririki Team

Dear Barakat, thank you for taking the time to leave rating for the Hotel. Regards Iririki Team

Dear Melissa, thank you for the feedback you have provided. We are constantly making improvements to the property and any feedback from guests as we move through this process is most valued and well received. Kind regards Iririki Team

Dear Melissa, thank you for staying with Iririki. We do apologise for any inconvenience caused from your recent stay. We are making it a priority to look at the shortfalls with the resort & work on it. Thank you for the feedback. Regards, Iririki team

Dear guests, we thank you for taking the time to share your feedback with us. We would like to express out apologies for the inconvenience caused during your stay and can assure your that we have taken steps to prevent such error occurring in the future. Warm regards, Iririki Team

Thank you for choosing to stay with us and for sharing your positive experience. Your 4/5 rating means a lot to us, and we're thrilled to know that you had a pleasant stay. Regards the team @ Iririki

Hi VictorThank you for your kind review and wonderful score. We hope to welcome you back to Iririki in the near future.

Dear Thomas, thank you for taking the time to rate our hotel with 5/5. We really appreciate your feedback and hope to welcome you back in future. Regards Iririki Team

Dear PaigeThank you for choosing to stay with us and for taking the time to write a lovely review about our accommodation and the staff in particular. We are glad to hear you have enjoyed your accommodation and the tours that were organized with with Lavinia from our guests experience team. We hope your next stay at the Iririki Island Resort will be another pleasant journey and we look forward to welcoming you back soon!Warm Regards, The Iririki Team

Dear GunnarThank you for taking the time to review the Hotel. Your feedback is extremely valuable to us, as we strive to improve every day. We do hope you could give us the opportunity to have you stay with us again in future. Kind regardsIririki Team

Dear JaniceThank you kindly for taking the time out of your day to share your feedback. Looking forward to welcoming you back in the future. Warm Regards Staff at Iririki Island Resort

Dear Matthew, Thank you for staying with us and for taking the time to review the hotel. As you can see all resort facilities are already in progress of being upgraded back to where is was before. We hope you will be able to enjoy the new facilities if you choose to come back next time. Thanks again, kind regards Iririki Team

Dear Wade, thank you for taking the time to review the hotel. We are so happy to hear that you enjoyed your stay with us and that our facilities and staff were a highlight for your stay. We hope to welcome you again next time. Thanks again! Iririki Team

Dear MichaelThank you kindly for taking the time out of your day to share your feedback. We are constantly making improvements to the property and any feedback from guests as we move through this process is most valued and well received.Thank youKind RegardsThe Iririki Team

Hi Atlanta, Thank you for your very kind review and the wonderful feedback. We hope that we will see you again soon.

Hello Paula, thank you for the thoughtful and invaluable feedback you have provided. We are constantly making improvements to the property and any feedback from guests as we move through this process is most valued and well received.RegardsThe Iririki Team

Hi Paul, Thank you for taking the time to provide feedback on your stay. We are glad that you enjoyed your time. Your feedback is extremely valuable to us, as we strive to improve every day. Looking forward to welcoming you back in the future. Warm Regards Staff at Iririki Island Resort

Hi AndrewWe greatly appreciate the constructive feedback in your review. The resort has recently been taken over by new owners and we hope to use this feedback to improve the resort and hopefully one day, welcome you back to stay with us one day should you decide to.Thank you

Thank you for giving us such a kind review. We hope you will choose to stay with us again in the future under new ownership.

Hello Steven,Thank you for your review. Guest feedback helps us to improve our guests' experience as new owners have recently taken over the resort as of September. Thank you

Hi BeverlyThank you for the kind review and the great suggestion. New owners have recently taken over the hotel and your suggestions for the pool area are noted. We hope to welcome you back to stay with us soon.

Hello FrankThank you very much for your kind review. New owners have recently taken over the resort and your comments are very helpful in letting us know where we can improve in service and facilities so that we can improve the resort overall.

Hi ChrisThank you very much for your constructive feedback and we are glad you had a lovely stay. The resort has been taken over by new owners as of September, but we hope that we may welcome you back to stay with us soon

Hello Katherin,Hi KatherineThank you for taking the time in providing us this information. The resort has been taken over by new owners as of the beginning of September and while we unfortunately can do nothing about the actions of the resort under previous owners, we hope to learn and improve the resort greatly. We hope one day we can welcome you back to a better stay.

Hi AngelaThank you very much for your feedback on your stay. The resort has recently changed owners and your feedback, good and bad, will help us improve. We hope one day we can welcome you back to stay with us.

Hi Charlotte,We are very sorry for your bad experience. The resort has recently been taken over by new owners and unfortunately there is nothing we can do about the actions of the previous owners. We will endeavor to improve the resort and we take note of your comments. We would love to welcome you back to Iririki one day if you decide to return.

Hello Sarah,I am glad you had an enjoyable time staying at the hotel. The resort has recently changed hands and we will work to improve on the current downfalls. We hope to one day welcome you back to stay.

Thank you Graeme, for this great review! I will pass onto the staff your comments. We will see you again, soon.

Thank you, Melissa for this amazing review. It is great to see your experience with us was excellent. See you again, soon!

Thank you Robert for this amazing review. We will see you again soon!

Thank you for your great review Deborah. I will pass onto the staff your kind words and we are happy you loved the location. See you again, soon.

Thank you Christopher for your wonderful review. I will make sure to compliment the staff and will see you on your next stay.

Thank you Sharlene for your constructive feedback. Breakfast is being reviewed and will be improved shortly. Currently we are adding staff to the team so we can combat these problems that you faced. With hot water and IT we are addressing these issues. We are reviewing the rooms inventory and if items need replacing then they will be replaced. We will have Iririki back as you remember it for your next stay.

Dear David us We are disappointed to read from your reviews and yes, we say reviews as we also understand you had also visited the resort only a week later once again for a one night where upon you posted a similar review on another OTA platform that has not been published. We also come to find you posted on social media enjoying a happy stay which is bewildering after all the complaining. If your remarks as posted here were so concerning to you, why didn’t you bring this to the attention of Management on your first and second visit during your one night stays? It's hard to understand if the resort did not meet your expectations the first time, then why did you return 8 days later for yet another one-night stay booking through a different channel? All the above mentioned in the your review has no relevance to be honest and not worthy of any further comment.

Response: Date: 15 July 2022 Dear Anonymous We value your feedback with appreciation upon your recent visit to Iririki Island Resort & Spa. It was regrettable one of two main large swimming pools was not open during your stay and apologize for the inconvenience as one pool pumps effected the operations where we had to temporarily close the sunset pool for health & safety concerns. Due to global challenges concerning supply issues, we to have come to experience problems as everyone else at the moment. The resort is fortunate to have had the Infinity Pool next to Infinity Bar & Grill and Azure restaurant open for our guests to enjoy the facilities close by and views across Mele Bay. We have taken notes to your remarks concerning check-out and apologize for the lengthy delay you come to experience. We are in the midst of retraining and hiring new staff where maybe this caused the delay. We appreciated your patience and hope for your kind understanding as we re-establish the level of service our staff and management take pride in to provide excellent service. Thank you Yours sincerely Management

Dear Anonymous, Thank you for taking the time to publish your review on Expedia, your feedback is much appreciated and thank you for making Vanuatu your vacation destination and for choosing to stay with us at Iririki Island Resort & Spa. Warm regards,

Dear Anonymous, Thank you for taking the time to publish your review on Expedia, your feedback is much appreciated and thank you for making Vanuatu your vacation destination and for choosing to stay with us at Iririki Island Resort & Spa. Warm regards,

Dear Anonymous, Thank you for posting your review on Expedia.com, very much appreciated. I will pass on the feedback to our Team for review. Thank you for making Vanuatu your vacation destination and thank you too for making Iririki Island Resort & Spa your home away from home. We look forward to welcoming you back! Warm regards,

Dear Anonymous, Thank you for posting your review on Expedia.com, very much appreciated. I will pass on the feedback to our Team for review. Thank you for making Vanuatu your vacation destination and thank you too for making Iririki Island Resort & Spa your home away from home. We look forward to welcoming you back! Warm regards,

Dear Charlotte, Thank you for your review. Warm regards,