Dear valued Guest!
Thank you very much for such a nice feedback! It is unfortunate that you had such challenges with the WIFI, we will definitely address your concerns to appropriate members of our team moving forward for improvement.
Looking forward to see you again!
Have a great day!
Lucie Kusakova
Thank you very much for such nice comments. We appreciate that you took time and shared in such kind way your experience in Prague and our hotel. We are pleased to read that you had a wonderful time. It was our pleasure having you as our lovely guest and being you of help. We all look forward to welcoming you back soon again.
10/10 優異
真實旅客
2018年8月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
装修豪华,一楼餐厅有花园,养了几只孔雀,早餐时,孔雀闲庭信步,看着很愉悦
真實旅客
於 2018 年 7 月住了 2 晚
JCerny 於 2018年8月2日的回應
Thank you for your extensive feedback on your recent stay. We are very happy to read that you have enjoyed your stay at our hotel and we would like to thank you for spending your time and sharing your experience with other travelers. Your comments are well received and taking care of. We hope that on your next visit to Prague, The Grand Mark will be your preferred choice.
10/10 優異
Natalie (London)
2018年2月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazing hotel, prime location
The room was amazing and very clean! The location is prime, 5 minutes walk to the Old Town Square. We were welcomed with free drinks voucher and a cake. The coffee machine in the room was free to use with nestle coffee pods. The service was great, staffs were really friendly and helpful. Ideal for family. Definitely recommend it.
Natalie
於 2018 年 2 月住了 1 晚
FKosatecky 於 2018年3月4日的回應
So glad to read you amazing review! We are so happy you had such a lovely time staying with us and appreciate our services.
We hope we can welcome you back soon again.
Kind regards,
Location is amazing for seeing the sights, shopping, restaurants. Hotel is quiet. Staff is fantastic, especially the Porter Bilal. Front desk terrific. Olga the concierge also very helpful. Garden restaurant great for lunch or drinks.
Luci
於 2024 年 5 月住了 4 晚
Aneta 於 2024年5月23日的回應
Dear Luci, We would like to thank you for choosing The Grand Mark Prague Hotel for your recent stay in Prague. It was our privilege to have the opportunity to welcome you to our property. Our goal is to deliver an outstanding experience to all of our guests, and to continuously improve the services that we provide. Of course there is nothing better for our hotel than to receive a positive recommendation from one of our guests. We are looking forward to welcoming you again one day. Best regards, Aneta Vobornikova Front Office Manager
10/10 優異
Alan
2024年5月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel!
Alan
於 2024 年 5 月住了 1 晚
Aneta 於 2024年5月13日的回應
Dear Mr. Alan, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the review. We hope to welcome you again one day. I wish you a wonderful day! Best regards, Aneta VobornikovaFront Office Manager
10/10 優異
Alan
2024年5月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Top notch staff!!
Alan
於 2024 年 5 月住了 1 晚
Aneta 於 2024年5月13日的回應
Dear Mr. Alan, Thank you very much for your excellent reviews. We hope to welcome you again one day. I wish you a wonderful day! Best regards, Aneta VobornikovaFront Office Manager
10/10 優異
Ermilo (Laredo)
家人同遊
2024年4月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
great location
Ermilo
於 2024 年 4 月住了 3 晚
Aneta 於 2024年4月26日的回應
Dear Ermilo, We would like to thank you for choosing The Grand Mark Prague Hotel for your recent stay in Prague. It was our privilege to have the opportunity to welcome you to our property. Our goal is to deliver an outstanding experience to all of our guests, and to continuously improve the services that we provide. Of course there is nothing better for our hotel than to receive a positive recommendation from one of our guests, and we therefore very much appreciate your personal feedback. We are looking forward to welcoming you again one day. Best regards, Aneta Vobornikova Front Office Manager
10/10 優異
matthew
伴侶同遊, 多人同遊
2024年4月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was fantastic and centrally located.
matthew
於 2024 年 4 月住了 3 晚
Aneta 於 2024年4月17日的回應
Dear Matthew, We would like to thank you for choosing The Grand Mark Prague Hotel for your recent stay in Prague. It was our privilege to have the opportunity to welcome you to our property. Our goal is to deliver an outstanding experience to all of our guests, and to continuously improve the services that we provide. Of course there is nothing better for our hotel than to receive a positive recommendation from one of our guests, and we therefore very much appreciate your personal feedback. We are looking forward to welcoming you again one day. Best regards, Aneta Vobornikova Front Office Manager
10/10 優異
Kousay
2024年2月21日
Kousay
於 2024 年 2 月住了 1 晚
Aneta 於 2024年4月2日的回應
Dear Kousay, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the gorgeous review. We hope to welcome you again one day. I wish you a wonderful day! Best regards, Aneta VobornikovaFront Office Manager
10/10 優異
真實旅客
2024年2月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Perfect hotel!
The hotel is perfect! Located in the middle of the city center. The stuff is very helpful and we were upgraded for a very nice room. The only problem was that the heating system didn't operate well and the bath was too high and a bit complicated to enter in.
真實旅客
於 2024 年 2 月住了 3 晚
Aneta 於 2024年2月26日的回應
Dear guest, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the perfect review. I am sorry the stay was not perfect because of the heating system and the bath was too high. Next time we may offer you a shower or I would make a note into the reservation that you do not want this high bath. I wish I knew your name.We hope to welcome you again one day. Best regards, Aneta Vobornikova Front Office Manager
8/10 不錯
Stephen
家人同遊
2024年2月8日
讚好:整潔度、職員與服務和住宿狀況
Unfortunately we were not informed ahead of our arrival that the pool and spa were closed on the two days we were staying at the property. We were offered to use the facilities of another hotel 1/4 mile away but that simply dies not cut it. If we had been told beforehand we probably would have gone elsewhere.
Stephen
於 2024 年 2 月住了 3 晚
Aneta 於 2024年2月26日的回應
Dear Mr. Stephen, Thank you very much for your review. We appreciate the time spent with it.I am deeply sorry that there was this must to close the Spa. Sanitation is an annualy obligatory practice and is essential to keep up with hygiene standards. If you would like to come again to The Grand Mark Prague we will be delighted to offer you a private hour in our Spa: jaccuzzi, sauna, steam room only for you, one hour. Massages are not included.Best regards,Aneta Vobornikova
10/10 優異
Sharon
2024年1月27日
讚好:整潔度、職員與服務和住宿狀況
I booked this hotel as a surprise for my husbands birthday and as it seemed to be in a good location and within walking distance to all the main tourist attractions
Definitely chose the right one, hotel itself was lovely and our suite with a large balcony was fantastic, and very big
Prague is a beautiful city and staying here & being so close to everything was a bonus as we walked to everything.
Sharon
於 2024 年 1 月住了 3 晚
Olga 於 2024年1月29日的回應
Dear Sharon,We’re grateful that you took the time to leave us a review and we are thrilled that you and your husband enjoyed celebrating this special occasion in our property! We will be happy to see you again, if coming in summer you can also enjoy our signature coctails in Baroque garden and our Garden BBQs take place every evening during the warm-weather months. Best regards,
10/10 優異
Emily A
家人同遊
2024年1月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Estadia otima, bom café da manhã, restaurante bom, serviço atencioso, quarto limpo, mas o box, com vidro até o teto, tinha um cheiro ruim.
Emily A
於 2024 年 1 月住了 3 晚
Olga 於 2024年1月29日的回應
Dear Emily,Thank you for sharing your feedback, your experience matters, and we're pleased that you enjoyed our restaurant service. I feel sorry to hear that there was a technical issue with the shower smell during your stay, we understand that it is frustrating. Rest assured the actions has been taken for a proper quality checks in the bathroom facilities. We will be happy to welcome you again to ensure your next stay to be perfect. Warm regards,
10/10 優異
Kevin
2024年1月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Kevin
於 2024 年 1 月住了 2 晚
Aneta 於 2024年2月11日的回應
Dear Mr. Kevin,Thank you very much for your amazing review!I am delighted that you enjoyed your stay in our gorgeous hotel and had a wonderful experience with your stay. We do have our open heart for our guests.Thank you for your recommendation to the world!Best regards,Aneta VobornikovaFront Office Manager
10/10 優異
Cheri
2024年1月7日
Cheri
於 2024 年 1 月住了 3 晚
Olga 於 2024年1月29日的回應
Dear Cheri,Thank you for your recent stay and for awarding us a perfect rating. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out! With kind regards,
10/10 優異
Li Li
家人同遊
2024年1月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful hotel with good vibes
Beautiful hotel, was given room upgrade, early check in, late checkout and a bottle of wine per stay. The hotel is also near places of interest and train station.
Li Li
於 2024 年 1 月住了 1 晚
Olga 於 2024年1月29日的回應
Dear Li Li,Thank you so much for your stellar rating! This means a lot to us. We look forward to welcoming you back for another exceptional stay. With best regards,
8/10 不錯
Catalina
家人同遊
2024年1月1日
讚好:職員與服務、住宿狀況和客房舒適度
Catalina
於 2023 年 12 月住了 3 晚
Olga 於 2024年1月29日的回應
Dear Catalina,thank you for taking the time to share your positive rating. I see there is a room for improvement, and we hope that we will have a chance to welcome you again to make your stay flawless. Best regards,
10/10 優異
Sara (Dreieich)
家人同遊
2023年12月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Sara
於 2023 年 12 月住了 2 晚
Olga 於 2024年1月29日的回應
Dear Sara,Thank you so much for your exceptional rating. We are glad we could win your trust , and hope to see you again in our hotel.
10/10 優異
Nikolay
2023年12月20日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nikolay
於 2023 年 12 月住了 3 晚
Olga 於 2024年1月29日的回應
Dear Nikolay,Thank you for sharing your rating! So, please consider us again on your next trip!
10/10 優異
Mark Anthony
伴侶同遊
2023年12月8日
讚好:整潔度、職員與服務、設施服務和住宿狀況
A true 5 star hotel.
Mark Anthony
於 2023 年 12 月住了 3 晚
Olga 於 2024年1月29日的回應
Dear Mr. Anthony,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!
10/10 優異
Andrew
2023年12月8日
讚好:整潔度、職員與服務和住宿狀況
Andrew
Aneta 於 2024年2月11日的回應
Dear Mr. Andrew,Thank you very much for your amazing review!I am delighted that you enjoyed your stay in our romantic hotel and had a wonderful experience with your stay. Thank you for your recommendation to the world!Best regards,Aneta VobornikovaFront Office Manager
10/10 優異
Jane
多人同遊
2023年12月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Jane
於 2023 年 12 月住了 2 晚
Aneta 於 2023年12月5日的回應
Dear Mrs. Jane, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the gorgeous review. We hope to welcome you again one day. I wish you a wonderful day! Best regards, Aneta VobornikovaFront Office Manager
10/10 優異
Christian
伴侶同遊
2023年12月4日
讚好:整潔度、職員與服務、設施服務和住宿狀況
ein wirklich sehr schönes Hotel mit tollen Suiten (Duplex Suite), elegantem Ambiente und aufmerksamen Personal!
Christian
Aneta 於 2023年12月5日的回應
Sehr geehrter Herr Christian, Vielen Dank für Ihre wunderbar Bewertung!Ich freue mich, dass Sie Ihren Aufenthalt genossen und eine wunderbare Erfahrung bei uns gemacht haben. Wir sind stolz auf unser freundliches Personal.Wir hoffen, Sie eines Tages wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Aneta Vobornikova Front Office Manager
10/10 優異
Kirk
2023年12月4日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Kirk
於 2023 年 12 月住了 3 晚
Olga 於 2024年1月29日的回應
Dear Kirk,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us, and we will be happy to welcome you again.
10/10 優異
Michael
伴侶同遊
2023年11月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful hotel only a 10 minute walk from the main square. Great outdoor restaurant and bar area
Michael
於 2023 年 9 月住了 3 晚
Aneta 於 2023年11月29日的回應
Dear Michael,Thank you very much for your amazing review!I am delighted that you enjoyed your stay in our wonderful hotel and had a great experience in Le Grill. We are looking forward to see you again! Best regards,Aneta VobornikovaFront Office Manager
10/10 優異
Guanghui
商務旅客
2023年11月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It was an amazing stay, excellent service, and great location. Concierge Bilel and front desk Andrea presented great welcome and detailed service, I felt very comfortable during my stay.
Guanghui
於 2023 年 11 月住了 2 晚
Aneta 於 2023年11月24日的回應
Dear Guanghui, Thank you very much for choosing The Grand Mark Prague Hotel. And big thank you for sending such a great review about my colleagues Bilel and Andrea. We are proud to have such a great staff here. We hope to welcome you again one day. Best regards, Aneta Vobornikova Front Office Manager
10/10 優異
Sangita
家人同遊
2023年11月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Sangita
於 2023 年 11 月住了 2 晚
Aneta 於 2023年11月16日的回應
Dear Sangita, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the gorgeous review. We hope to welcome you again one day. I wish you a wonderful day! Best regards, Aneta VobornikovaFront Office Manager
10/10 優異
Ki Hyun
2023年11月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ki Hyun
於 2023 年 11 月住了 3 晚
Aneta 於 2023年11月16日的回應
Dear Ki Hyun, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the gorgeous review. We hope to welcome you again one day. I wish you a wonderful day! Best regards, Aneta VobornikovaFront Office Manager
6/10 一般
anu
家人同遊
2023年11月5日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Location is crowded side alley..picture on website is misleading..rooms have poor ventilation and thermostat
anu
於 2023 年 11 月住了 4 晚
Aneta 於 2023年11月16日的回應
Dear Anu, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the feedback. I am deeply sorry we didn't meet your expectations and that you had some issue with a temperature in your room.I wish you a wonderful day! Best regards, Aneta VobornikovaFront Office Manager
10/10 優異
Carole (Ottawa)
伴侶同遊
2023年10月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good location….walkable. Staff was super!
Carole
於 2023 年 10 月住了 3 晚
Aneta 於 2023年10月25日的回應
Dear Carole, Thank you very much for your gorgeous review. We apprecite the time spent with it. I am delighted that you enjoyed your stay and had a wonderful experience with us. We hope to welcome you again one day!Best regards, Aneta Vobornikova Front Office Manager
10/10 優異
shuhui (Fremont)
2023年10月16日
讚好:整潔度、職員與服務和住宿狀況
This is good area to lodge
shuhui
於 2023 年 10 月住了 4 晚
Aneta 於 2023年10月17日的回應
Dear Shuhui, Thank you very much for your splendid review.I am delighted that you enjoyed your stay and had a wonderful experience with us. The Grand Mark Prague is well situated, the city center and all the sightseeings are just few steps from here.We hope to welcome you again one day! Best regards, Aneta
10/10 優異
Christian
2023年10月13日
Christian
於 2023 年 10 月住了 3 晚
Aneta 於 2023年10月17日的回應
Dear Christian, Thank you very much for your gorgeous review. We apprecite the time spent with it. I am delighted that you enjoyed your stay and had a wonderful experience with us. We hope to welcome you again one day! Best regards, Aneta
2/10 很差
Ana Luisa
家人同遊
2023年10月12日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Horrible hotel horrible experience beautiful city
Ana Luisa
於 2023 年 10 月住了 2 晚
Aneta 於 2023年10月12日的回應
Dear Mrs. Ana Luisa, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the time spent with the review. I am deeply sorry you do have such an experience. I wish we could have more rooms to give you upgrade. Unfortunately we were fully booked and the upgrade was not possible. The upgrade is a subject of availability. We give opportunity to chambermaids from Ukraine to work here and as you found out they do not speak english well. But there is always a receptionist, bellboys, concierge or other emloyees to help. We are delighted that you liked at least the city. I wish you a nice day and best regards, Aneta
2/10 很差
Jacqueline
2023年10月10日
Jacqueline
於 2023 年 10 月住了 3 晚
Aneta 於 2023年10月31日的回應
This was a non refundable cancelled reservation.
10/10 優異
James
2023年10月5日
James
於 2023 年 9 月住了 2 晚
Aneta 於 2023年10月26日的回應
Dear James, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the gorgeous review. We hope to welcome you again one day. I wish you a wonderful day! Best regards, Aneta VobornikovaFront Office Manager
10/10 優異
Scott
2023年10月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent hotel. We had a king suite, very clean and comfortable accommodation. Great location.
Scott
於 2023 年 9 月住了 3 晚
Aneta 於 2023年10月12日的回應
Dear Mr. Scott, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the glorious review. We hope to welcome you again one day. I wish you a wonderful day! Best regards, Aneta
10/10 優異
Mette
家人同遊
2023年10月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Mette
於 2023 年 9 月住了 3 晚
Aneta 於 2023年10月12日的回應
Dear Mette, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the fantastic review. We hope to welcome you again one day. I wish you a wonderful day! Best regards, Aneta
10/10 優異
Thomas
2023年9月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Thomas
於 2023 年 9 月住了 3 晚
Aneta 於 2023年10月21日的回應
Dear Thomas, Thank you very much for your gorgeous review. We appreciate the time spent with it. I am delighted that you enjoyed your stay and had a wonderful experience with us. We hope to welcome you again one day! Best regards, Aneta Vobornikova Front Office Manager
10/10 優異
Ali
2023年9月22日
Ali
於 2023 年 9 月住了 1 晚
Aneta 於 2023年10月12日的回應
Dear Mr. Ali, Thank you very much for choosing The Grand Mark Prague Hotel and thank you for the splendid review. We hope to welcome you again one day. I wish you a wonderful day! Best regards, Aneta
10/10 優異
Y. (Hong Kong)
伴侶同遊
2023年9月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location! 5 minutes walk to old town square. Helpful and efficient staff. Spacious suite on 6th floor. Wonderful garden serving breakfast, lunch and dinner. Live piano music. Highly recommend this hotel to anyone visiting Prague. Will return for sure!
Y.
於 2023 年 9 月住了 4 晚
Aneta 於 2023年9月21日的回應
Dear guest, Thank you very much for your review. We appreciate the time spent with it. I am delighted that you enjoyed your stay and had a wonderful experience with us. We are now looking forward to welcoming you again one day! Best regards, Aneta