We were supposed to have a room upgrade for being VIP Expedia members but did not receive it as they were fully booked. The room above ours had floorboards that were extremely noisy and the person in the room above us was pacing their room all night which kept us up. We asked for a different room the next night and played audio to the front desk attendant to show them how noisy the room was - they couldn’t accommodate us, but also didn’t offer any discount, meal voucher, drink voucher etc as a sign of good faith for not being able to relocate us from a noisy room.
The hotel is cute and full of charm, but it comes somewhat at the expense of comfort as the walls are very thin, the hallway noise is quite audible, and as noted, the floors above very creaky and noisy. The area of the gaslamp is very convenient and accessible, but next time, I would likely stay at a different hotel.