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哥斯達黎加複合商場皇家洲際酒店 (IHG 旗下酒店)的評價

5 out of 5
哥斯達黎加複合商場皇家洲際酒店 (IHG 旗下酒店)
In Front Of Multiplaza Shopping Center, Escazu San Jose 11856-1000, San Rafael

評價

8.6

優異

10 分評分，優異；596 則評價中有 346 則" "
8 分評分，不錯；596 則評價中有 141 則" "
6 分評分，一般；596 則評價中有 54 則" "
4 分評分，欠佳；596 則評價中有 24 則" "
2 分評分，很差；596 則評價中有 31 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.6/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Stephen

讚好：職員與服務
Staff was above and beyond professional and friendly! Food was excellent
於 2024 年 5 月住了 1 晚

4/10 欠佳

Alfonso

伴侶同遊
讚好：整潔度
不滿：住宿狀況
Very well located, but very old… for the price is expensive
於 2024 年 5 月住了 1 晚

8/10 不錯

Jorge

讚好：整潔度和職員與服務
Ok
於 2024 年 4 月住了 1 晚

10/10 優異

Gregory

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My girlfriend and I stay at this hotel probably six times a year. Staff is very friendly. Food is always excellent and it's very convenient for shopping.
於 2024 年 4 月住了 1 晚

10/10 優異

Stephanie

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We stayed on the Club floor and the Club was excellent. Staff were outstanding. Super helpful. Great breakfast and evening snacks. Highly recommend.
於 2024 年 4 月住了 3 晚

10/10 優異

Carlos (San Jose)

於 2024 年 4 月住了 2 晚

10/10 優異

Lorena

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Todo bien. El único “pero” es que ayer al ir a cenar casi no me dejan entrar porque venía muy fachosa después de hacer rafting …sino, todo súper!
於 2024 年 3 月住了 5 晚

10/10 優異

Brian

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean , Loved the resturants
於 2024 年 2 月住了 2 晚

10/10 優異

Jose

讚好：整潔度、職員與服務和住宿狀況
Todo exc
於 2024 年 2 月住了 1 晚

6/10 一般

MAURICIO (Doral)

於 2024 年 1 月住了 1 晚

10/10 優異

Alexander

於 2024 年 1 月住了 2 晚

10/10 優異

Avery Ellen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is simply the best! It’s at least 20 minutes from the airport, so no plane noises and right across the street from a fantastic mall with international stores I’ve never seen before! The food in the restaurants here is delicious and the spa is sensational!
於 2023 年 12 月住了 1 晚

8/10 不錯

Geneviève

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

8/10 不錯

Pablo (doral)

於 2024 年 1 月住了 1 晚

8/10 不錯

Areej

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Nice hotel , not catering for non Spanish speakers. No English TV channels but news. Poor spoken English by staff
於 2023 年 12 月住了 4 晚

8/10 不錯

shakeela

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚

2/10 很差

Timothy

於 2023 年 12 月住了 1 晚

4/10 欠佳

Antonio

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
El hotel está en obras y el SPA fue mudado a una habitación. Encontré las habitaciones algo viejas y pasadas de moda. El precio que pagué por la suite no lo vale.
於 2023 年 12 月住了 1 晚
Ricardo Menendez 於 2024年1月11日的回應
Dear Antonio Saludos cordiales desde el HOTEL INTERCONTINENTALGracias por plantearnos este tema, lo consultaremos con nuestro equipo operativo para que no vuelva a suceder.Esperamos tenerte pronto en nuestro hotel y puedas disfrutar de nuestras instalaciones.

10/10 優異

suhail (Amman)

於 2023 年 12 月住了 5 晚
Ricardo Menendez 於 2024年1月11日的回應
Dear Suhail Thank you for choosing us as your lodging optionHope to have you again at the INTERCONTINENTAL HOTEL

8/10 不錯

Fidel

多人同遊
讚好：整潔度和住宿狀況
aA
於 2023 年 12 月住了 2 晚
Ricardo Menendez 於 2023年12月8日的回應
Dear Fidel Thank you for choosing us as your lodging option Hope to have you again at the INTERCONTINENTAL HOTELBest Regards

6/10 一般

Felipe

家人同遊
讚好：職員與服務和設施服務
Property seems a bit dated, worn bed linings, the market food was super bad
於 2023 年 11 月住了 3 晚
Ricardo Menendez 於 2023年12月8日的回應
Dear Felipe I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 優異

Perla

於 2023 年 11 月住了 1 晚

10/10 優異

Bill

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great for Business Travelers
Great for business travel! Very accommodating for Western travelers and great location.
於 2023 年 10 月住了 2 晚
Ricardo Menendez 於 2023年12月8日的回應
Dear Bill Greetings from San José, Costa Rica.Thank you for sharing your feedback with us, we really appreciate it, so we will pass your feedback on to our team.Hope to have you again at our urban resort

10/10 優異

Roberto (Heredia)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good

8/10 不錯

Luis (Miami)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
Needs to be updated.
於 2023 年 10 月住了 2 晚

10/10 優異

Barun

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚

6/10 一般

anke

商務旅客
讚好：整潔度
Would be a great place if there was aircondition in public spaces restaurants spa…. And better performing one in room
於 2023 年 9 月住了 1 晚

10/10 優異

Marco

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 優異

Deborah (New Berlin)

於 2023 年 9 月住了 2 晚

8/10 不錯

John

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 6 晚

8/10 不錯

Arturo

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Visita a San Jose por un congreso
El hotel está muy bonito y cómodo. Lo mejor fue que el seminario al que asistí era en el mismo hotel por lo que estuvo muy cómodo. Creo que ya hay áreas que deberían remodelar pero todo lo demás estuvo muy bien
於 2023 年 8 月住了 2 晚
Ricardo Menendez 於 2023年9月2日的回應
Buenas Tardes Sr. Arturo Gracias por escogernos como su opción de visita y hospedaje en San Jose, Costa Rica Agradecemos sus comentarios y retroalimentacion sobre el hotel

10/10 優異

grayson

於 2023 年 8 月住了 1 晚

10/10 優異

MANUEL

於 2023 年 8 月住了 3 晚

2/10 很差

jose

於 2023 年 8 月住了 1 晚

4/10 欠佳

Pablo

家人同遊
不滿：設施服務
Los restantes los abren a las 6pm queríamos comer desde las 5 y pues o comíamos algo que no queríamos o nos esperábamos ! Mmm nos tuvimos que esperar 6:00 para poder pasar , no 5:55 no 5:58 jajaja increíble , primera vez que nos pasa en un hotel de 5 estrellas !
於 2023 年 8 月住了 1 晚
Ricardo Menendez 於 2023年9月2日的回應
Estimado Pablo Gracias por escogernos como su opción de hospedaje en San Jose. Esperamos que pueda visitarnos de nuevo, estaremos enviando la informacion al departamento de Alimentos & Bebidas para pueda revisar los procedimientos y puedan ser mas flexibles con sus horarios De nuevo, agradecemos sus comentarios y retroalimentacion para nuestros equipos

10/10 優異

Jaime

於 2023 年 8 月住了 2 晚
Ricardo Menendez 於 2023年9月2日的回應
Estimado JaimeFue un gusto tenerlo en nuestras facilidadesEsperamos que pueda volvernos a visitar, nos agrada saber que disfruto de su estadía

6/10 一般

Noor E Alam

多人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
I liked that this property has a bunch of restaurants, and several pools accessible in later hours. It has a good resort vibe. It looks like a "5 star". I stayed there with a friend instead of my usual spot in San Jose, because they were close to where I wanted to be and had double rooms available. The room was nice, bathroom had marble everything. The beds, I got horrible sleep, as they decided to over luxify the thing by adding down mattress topper, down duvet, and down pillows. All of this in a tropical climate. Basically that meant I had to keep the A/C as low as possible (as a Canadian), and bed was too hot. Daily room cleanup... my friend and I were sleeping in late, which meant that, we put up a sign that had three parts (I want cleaning, cleaning in progress, dont bother me). This sign apparently confuses the staff. Because even though we wanted privacy, we only got our room cleaned/towels changes 2 out of 5 nights we stayed there. One of the days my friend desperately asked the staff passing by to get fresh towels and get the room done. Her mistake was not to call front-desk. But not sure that would have worked, two phones in the room would only indicate a busy tone when front-desk was called. Now, to top all of this off. Once we checked out (a day earlier than what we paid for), we got a 100 USD bill, of that $50 was not ours. Mind you, that's 100_ USD in mini fridge bills for consuming only water (a mix of sizes and local vs import).
於 2023 年 8 月住了 6 晚
Ricardo Menendez 於 2023年9月2日的回應
Dear Noor E Alam Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental COSTA RICA AT MULTIPLAZA MALL.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 優異

Bernhard

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sehr schöne Unterkunft! Bis auf die laute Klimaanlage in top Zustand. Sehr freundliches und bemühtes Personal. Hervorragende Poollandschaft
於 2023 年 8 月住了 2 晚
Ricardo Menendez 於 2023年9月2日的回應
Dear Bernhard Thank you for choosing us as your lodging option in San José, Costa Rica.We would like to let you know that your comments are very important to our operational team.

10/10 優異

Oscar

於 2023 年 7 月住了 3 晚
Ricardo Menendez 於 2023年9月2日的回應
Estimado Oscar Gracias por compartir su visita a nuestras facilidades Esperamos tenerla pronto de nuevo en el Hotel Intercontinental Saludos Cordiales

10/10 優異

Reynaldo

於 2023 年 7 月住了 2 晚

10/10 優異

Drew

讚好：整潔度、職員與服務、設施服務和住宿狀況
beautiful vibes and great customer service. Good food!
於 2023 年 7 月住了 5 晚

2/10 很差

Antonio

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Pesimo servicio en recepcion
Me hicieron un cargo doble de la estancia por un estupido de recepción y sigo teniendo 1200 dlls reteñidos quedaron hace una semana de liberarlos y no lo han hecho !
於 2023 年 7 月住了 3 晚

8/10 不錯

Alejandro

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 2 晚

2/10 很差

Antonio

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Pésimo
Muy mal me hicieron un doble cargo en mi tarjeta
於 2023 年 7 月住了 3 晚

10/10 優異

Jaime

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Perfectly located and well staffed and kept
於 2023 年 7 月住了 1 晚

2/10 很差

RICHARD

親子同遊
讚好：住宿狀況
We had a huge family dinner in their restaurant. A big rat wandered through the facility. I had a reservation, with children and they weren’t able to give us two rooms even on the same floor. The parking ticket wouldn’t work to get out of the lot, so I took extra time, and I had to get an attendant to help me get out of the parking lot. There was trash piled outside our door on arrival which stayed there all through our stay Definitely not worth the money. Front desk staff at check-in—Oscar—very unhelpful
於 2023 年 7 月住了 1 晚

8/10 不錯

Ada

讚好：整潔度和職員與服務
The fact that the hotel pool is open 24 hours was amazing. The hotel is incredibly safe and the staff were all amicable and worked hard to make sure that all of our stay was comfortable. The gym is fully outfitted with great equipment. The only problem was that when I checked in I was told that I didn’t pay for the breakfast and happy hour because I booked through Expedia. This mix up in communication didn’t break my trip too much. However, I would reconsider staying here in the future because the hotel is too pricey for no daily breakfast.
於 2023 年 6 月住了 2 晚
Ricardo Menendez 於 2023年7月1日的回應
Dear Ada Thank you so much for sharing your comments with us and giving us your feedback about your last stay at the Intercontinental San Jose Costa Rica We would like to have again at our urban resort, please let us know if you are plannig to coming back, we have different packages to offer for the next time

6/10 一般

Aditi

於 2023 年 6 月住了 1 晚

10/10 優異

Carlos

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Very nice room, amenities and price
於 2023 年 6 月住了 3 晚
Ricardo Menendez 於 2023年6月18日的回應
Dear Carlos Thank you for sharing your comments with us It's a pleasure to know that you stay with us was excellent Hope to have you again at our resort

8/10 不錯

FERNANDEZ

於 2023 年 6 月住了 1 晚
Ricardo Menendez 於 2023年7月2日的回應
Estimado Fernandez Muchas Gracias por tomarse el tiempo de brindarnos su experiencia en el Hotel Intercontinental Es un gusto haberlo tenido en nuestras facilidades