Although the staff was nice, my stay was rough. It was very cold in the room we were in, and the blankets were thin. The heater didn't work either. I requested more blankets, but they didn't help. The staff came in to help with the heater, assuming that I hadn't turned it on correctly, but I had. It never kicked in. The next day, I mentioned that we almost froze to death, and someone at the desk sarcastically said, "Glad you didn't die." He offered no recourse. For the amount I paid for the room, I would have expected to have a comfortable sleep.