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謝拉維斯坦 Towneplace Suites 酒店的評價

2.5 out of 5
謝拉維斯坦 Towneplace Suites 酒店
3399 Rodeo Dr, Sierra Vista, AZ

評價

9.0

卓越

10 分評分，優異；84 則評價中有 55 則" "
8 分評分，不錯；84 則評價中有 19 則" "
6 分評分，一般；84 則評價中有 6 則" "
4 分評分，欠佳；84 則評價中有 2 則" "
2 分評分，很差；84 則評價中有 2 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.0/10 

設施服務

9.4/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

Stephen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff and very nice room
於 2024 年 1 月住了 1 晚
TownePlace team 於 2024年1月15日的回應
Thanks on behalf of the staff, we appreciate your business and choosing to stay with us. We look forward to welcoming you when next your travels bring you our way.

10/10 優異

GABRIELA

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service!
於 2023 年 12 月住了 3 晚
TownePlace team 於 2024年1月10日的回應
Thank you for choosing to stay with us, we appreciate your business.

10/10 優異

Brian M.

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
Nice hotel in Sierra Vista
We had a nice stay in Sierra Vista at this hotel while we were visiting family. The room was nice and clean and the breakfast was pretty good.
於 2023 年 12 月住了 3 晚
TownePlace team 於 2024年1月10日的回應
Thanks for sharing your experience, we appreciate you staying with us.Warm regards,

10/10 優異

Traci

於 2023 年 12 月住了 5 晚
TownePlace team 於 2023年12月21日的回應
We appreciate you choosing to stay with us, thanks for taking the time to let us know about your experience.We look forward to welcoming you the next time your travels bring you our way.

10/10 優異

Ashleigh

於 2023 年 12 月住了 1 晚
TownePlace Team 於 2023年12月16日的回應
It was our pleasure to be your host on this trip, we appreciate you staying with us, and look forward to welcoming you the next time your travels bring you our way!

10/10 優異

Jimmie

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great Staff. Sean checked me in...he is an exceptional professional!
於 2023 年 12 月住了 3 晚
TownePlace team 於 2023年12月16日的回應
We appreciate you staying with us, will certainly let the staff know of you gracious comments. Thanks on their behalf, we look forward to welcoming you again the next time your travels bring you our way.

10/10 優異

Peter

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very quiet. Comfortable beds.
於 2023 年 11 月住了 3 晚
TownePlace Team 於 2023年11月17日的回應
We are happy that you enjoyed your stay with us, thank you for choosing to stay with us. We appreciate your business.

10/10 優異

Todd

家人同遊, 親子同遊
讚好：整潔度、職員與服務和住宿狀況
Very satisfied with this property. Had a room with 2 bedrooms and a pullout sofa. Came with a small kitchen and was clean and friendly. Would stay here again.
於 2023 年 10 月住了 1 晚
TownePlace Team 於 2023年11月1日的回應
We are thrilled to hear you enjoyed your stay with us. Thank you for choosing to stay.Safe travels!

8/10 不錯

Sean

讚好：職員與服務和住宿狀況
於 2023 年 10 月住了 3 晚
TownePlace Team 於 2023年10月28日的回應
Thank you for choosing to stay with us, we appreciate your business.

4/10 欠佳

真實旅客

不滿：職員與服務
Consider the Fairfield next door
Management was rude and the hotel is outdated for the price. They need an update.
於 2023 年 10 月住了 1 晚
TownePlace Team 於 2023年10月18日的回應
Thank you for choosing to stay with us, we appreciate you sharing your experiences with us and we will definitely look into to them and take any corrective action that we deem necessary.Warm regards,

10/10 優異

John

讚好：整潔度、職員與服務、設施服務和住宿狀況
Property is attractive from the outside. Plenty of parking close to the hotel. Breakfast in the morning had many choices and was well cooked.
於 2023 年 9 月住了 2 晚
TownePlace Team 於 2023年9月5日的回應
Thank you for choosing to stay with us, we do appreciate your feedback.

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay when visiting Sierra Vista
The hotel was a great place to spend a couple nights on business.
於 2023 年 6 月住了 2 晚
TownePlace Team 於 2023年6月29日的回應
Dear Valued GuestWe are thrilled that you enjoyed your stay with us, thank you for staying.Warm regards,TownePlace Team.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 4 晚
TownePlace Team. 於 2023年4月24日的回應
Thank you for taking the time to share you experience with us, we appreciate you choosing to stay with us, and we are happy the you enjoyed your stay!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 2 晚
TownePlace Team. 於 2023年4月24日的回應
We are thrilled that you enjoyed your recent stay with us, and we sincerely appreciate you taking the time to let us know this.We also want to thank you for choosing to stay with us.Warm regards,

10/10 優異

Gary

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 5 晚
Towneplace Team 於 2023年3月25日的回應
Thank you for choosing to stay with us, we appreciate your business.

10/10 優異

John

8/10 不錯

David

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
…….
TownePlace Team. 於 2022年11月7日的回應
Hi David,Thank you for choosing to stay with us on this trip,we are thrilled that you enjoyed your stay with us. We look forward to welcoming you again the next time your travels bring you our way. Thanks again and stay safe!

10/10 優異

Diana

於 2022 年 11 月住了 1 晚

8/10 不錯

Stephanie

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2022 年 9 月住了 2 晚
TownePlace Team 於 2022年10月9日的回應
Thank you Stephanie for choosing to stay with us, we are happy that you enjoyed your stay with us.We look forward to welcoming you the next time your travels bring you our way.Thanks again!

10/10 優異

Maria

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Had a comfortable stay. Very nice hotel.
於 2022 年 7 月住了 1 晚
TownePlace Team 於 2022年8月11日的回應
Thank you for choosing to stay with us, our team really appreciate your business!

10/10 優異

Martha

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay
Great service! Our #1 place to stay. It's only a 30 minute drive to Bisbee and we sure love Bisbee. I wish they would change up the breakfast and have more options... but other that, its a great place to stay.
於 2022 年 7 月住了 1 晚
TownePlace Team 於 2022年8月11日的回應
Our Team really appreciates you choosing to staying with us. Thank you.

8/10 不錯

Stanley

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay
Very comfortable, spacious room. Front desk staff very friendly.
於 2022 年 3 月住了 1 晚
TownePlace team 於 2022年4月6日的回應
It was our pleasure to have you as our Guest. Thank you for choosing to stay with us, we appreciate you business. Warm regards.

8/10 不錯

Keith

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy check in Clean and very nice hot breakfast
於 2022 年 3 月住了 2 晚
TownePlace team. 於 2022年3月22日的回應
We're glad you enjoyed your stay with us. Thank you for choosing to stay with us!

10/10 優異

Joanna

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was clean and quiet. Bed is comfortable. Breakfast was good.
於 2022 年 3 月住了 1 晚
TownePlace Team 於 2022年3月22日的回應
Thank you so much for choosing to stay with us, we're delighted that you enjoyed it.

8/10 不錯

eugene

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room and hotel was clean. Staff was responsive and polite. Mattress sank in the middle, uncomfortable. Air conditioner very noisy. TV is in a difficult position to view in the room.
於 2022 年 2 月住了 3 晚
TownePlace Team 於 2022年3月22日的回應
Thank you so much for choosing to stay with us, we appreciate your business.

8/10 不錯

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was great. Clean and great and helpful. They .
於 2022 年 2 月住了 2 晚
TownePlace Suites 於 2022年3月22日的回應
Thank you for choosing to stay with us, we're happy that you had a great time.

10/10 優異

Martha

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Home away from home.
This was our first time at TownePlace Suites. We were very pleased from the start when we arrived to the day we checked out. The staff was very accommodating and attentive. We certainly will return if the need arises.
於 2022 年 2 月住了 6 晚
TownePlace Team. 於 2022年2月22日的回應
Hi Martha, thank you for choosing to stay with us , we are delighted that you enjoyed your stay.

6/10 一般

Beryl (Tucson)

讚好：整潔度、設施服務和住宿狀況
Walked in the door and it took Sean 10 minutes to even look up at us while he was on a phone call. Then, we got no information about the hotel. We happen to walk in while Sean was helping another couple and he asked if he had told us about breakfast. I said No..... Then he told us. Great housekeeping, left them a 15.00 tip as they snuck in and did great cleaning and restock. Rooms are nice just ackwardly layed out.
於 2022 年 1 月住了 2 晚
TownePlace Team 於 2022年2月22日的回應
Hi Beryl Thank you for sharing your experience with us, we will certainly work on this with our team. We appreciate your business and look forward to seeing you the next time your travels bring you our way. Warm regards,

10/10 優異

Jackie

於 2022 年 2 月住了 1 晚
TownePlace team 於 2022年2月9日的回應
Thank you for choosing to stay with us, we appreciate your business!

10/10 優異

Jessica

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent!
Very clean, everything we needed! Staff was very friendly and helpful. Sofa bed was comfy, not worn out at all. The main bed was perfect and I slept so well! We were in a suite with a separate bedroom & sitting area. Each room has its own temp control and tv. Kitchenette has everything you'd need for a vacation visit. Full size fridge, coffee maker, stove top, microwave, all dishes and utensils etc. Bathroom is large, well lit and ventilated, full size mirror, hair dryer, fluffy towels, nice soap, shampoo, conditioner and body wash. Great water pressure and temp. Honestly, this is one of the best hotel stays I've ever had! Breakfast smelled awesome but we slept late so i can't comment on how it was. For the price, this is outstanding.
於 2021 年 11 月住了 2 晚
TPS Team 於 2021年12月7日的回應
We appreciate you taking the time to tell us about your recent stay. We are delighted that you enjoyed your stay with us. We hope that the next time your travels brings you our way, we would be your prefered choice. Thank you for staying with us and sharing your experience. Safe travels & stay safe!

10/10 優異

Patricia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best stay ever
Our stay was phenomenal! We were there for a funeral, and the staff all signed a sympathy card and gave it to us. The breakfasts were so delicious, and the variety can’t be beat. The staff was so helpful and friendly. The room and hotel were spotless and up-to-date. The bed was so comfortable. This is probably the best experience we’ve had at a hotel ever. Thank you!
於 2021 年 10 月住了 7 晚
TownePlace team. 於 2021年10月12日的回應
Thank you for taking the time to let us know of you recent stay with us. We are thrilled that our staff was able to make it a memorable one for you. We appreciate you staying with us, take care and stay safe.

10/10 優異

Ken (Circleville)

讚好：整潔度、職員與服務、設施服務和住宿狀況
I was very pleased with my 3 day stay at Towneplace
於 2021 年 10 月住了 3 晚
TownePlace Team 於 2021年10月12日的回應
Thank you for choosing to stay with us, we appreciate your business. Stay safe! Warm regards,

10/10 優異

BENJAMIN (GREEN VALLEY)

於 2021 年 10 月住了 1 晚

2/10 很差

Paul

於 2021 年 9 月住了 4 晚

10/10 優異

Sean

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 7 月住了 1 晚
Team TownePlace. 於 2021年7月5日的回應
Thank you Sean for choosing to stay with us, we appreciate your business. Stay safe!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Really nice place.
於 2021 年 4 月住了 1 晚
TPS Team 於 2021年4月27日的回應
We appreciate you staying with us, thank you so much! Stay safe.

10/10 優異

Richard

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay as always!
於 2020 年 10 月住了 1 晚
TPS 於 2020年11月1日的回應
Thank you for choosing to stay with us once again Richard. Our team here at the TownePlace greatly appreciate your support. Stay safe!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a great place to stay. The rooms are comfortable and spacious, clean, and come with everything you need during your stay. I love this hotel, and will stay there again!
於 2020 年 4 月住了 3 晚
Team TownePlace 於 2020年4月28日的回應
Thank you for choosing to stay with us, we greatly appreciate your business, especially during this difficult time. Stay safe! Thank you.

2/10 很差

MarcP (Chandler AZ)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 1 晚
TownePlace Team 於 2020年1月18日的回應
Sorry to learn that the service and accommodations here did not meet your expectations, for this, I sincerely apologize. I hope that you would give us the opportunity the next time your travels bring you our way to rectify this. Warm Regards

10/10 優異

Jim (Chicago)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean and very friendly Very nice breakfast.
於 2020 年 1 月住了 1 晚
TownePlace Team 於 2020年1月18日的回應
On behalf of our Team, I would like to thank you for choosing to stay with us, we appreciate your business. The next time your travels bring you our way,We look forward to welcoming you. Have a great day! Warm Regards,

10/10 優異

Teri

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect!
Friendly, and great service, perfect location and great price!
於 2019 年 11 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The only thing that concerned me was a water glass in the cupboard had lipstick/chapstick on it from a previous customer.
於 2019 年 10 月住了 1 晚
TownPlace Team 於 2019年11月10日的回應
Thank you for choosing to stay with us at the TownePlace Suites Sierra Vista and providing your honest feedback on the Guest Satisfaction Survey. I sincerely apologize for the experience you described here. Providing the highest level of hospitality is our number one priority. As a teachable moment, we have shared your feedback with the appropriate hotel team members to ensure the necessary guidelines in place are followed to prevent this type of incident from occurring in the future. Sincerely,

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quiet & spacious with pretty surroundings & views!
於 2019 年 9 月住了 2 晚
TownePlace Team 於 2019年10月19日的回應
Thank you so much for your feed back, we are extremely happy that you enjoyed our location.

8/10 不錯

Kris

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Spur of the moment trip.
After an 8 hour drive, we were ready for a good nights sleep, we were on the first floor, the kids above us ran around for at least two hours, management did nothing! I complained again the next morning ad got the same indifferent attitude. The hotel itself was very nice and clean. Great pool area and very near to several nice restaurants and a few good fast food places. I would stay here again!
於 2019 年 8 月住了 2 晚

10/10 優異

Michael

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay
Just one night. Place designed more for extended stay it seems. But it was nice, clean, comfortable. I’d stay again.
於 2019 年 8 月住了 1 晚
Hotel Team 於 2019年9月27日的回應
Thank you for your review and we are glad you enjoyed your stay!

8/10 不錯

真實旅客

於 2019 年 8 月住了 1 晚
Hotel Team 於 2019年9月27日的回應
Thank you for your review!

8/10 不錯

Brent

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 5 月住了 1 晚
Hotel Team. 於 2019年6月1日的回應
Thank you for choosing to stay with us, we appreciate you business. Come on back when next you are in town!

10/10 優異

Bill

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
One suggestion, either decals or a mat for the shower/tub. It was very slippery and I almost fell.
於 2019 年 4 月住了 1 晚

10/10 優異

Steven

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 1 晚
Hotel Team 於 2019年3月1日的回應
It was our pleasure to have you stay with us, we greatly appreciate your feedback. Thanks for staying!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 2 月住了 2 晚