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南安普敦海逸酒店的評價

5 out of 5
南安普敦海逸酒店
5 Maritime Walk, Ocean Village, Southampton, England

評價

9.4

完美

10 分評分，優異；1000 則評價中有 744 則" "
8 分評分，不錯；1000 則評價中有 173 則" "
6 分評分，一般；1000 則評價中有 48 則" "
4 分評分，欠佳；1000 則評價中有 20 則" "
2 分評分，很差；1000 則評價中有 15 則" "

9.8/10 

整潔度

9.4/10 

職員與服務

9.4/10 

設施服務

9.6/10 

住宿狀況

9.2/10 

環保程度

評價

2/10 很差

ZIHJIA

不滿：整潔度、職員與服務和客房舒適度
於 2024 年 1 月住了 2 晚
Amy, Guest Relations Manager 於 2024年2月3日的回應
Dear Zihjia,Thank you for your review, I am saddened to read you did not enjoy your stay. Please contact our guest relations team directly to discuss.Kind Regards,Amy

4/10 欠佳

Ellen

This is not a hotel for a single woman traveling alone. If the goal is to discourage solo woman travelers alone, they are doing a great job. Expense not the issue. They are condescending and pretentious. They act like they are doubtful I could afford the place. Avoid if you are single.
於 2024 年 5 月住了 1 晚

10/10 優異

Constance

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Lovely hotel with fabulous views and excellent service
於 2024 年 5 月住了 1 晚

10/10 優異

Kevin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great food at the Jetty restaurant. Nice and clean room good view over the harbour.
於 2024 年 5 月住了 1 晚
Alona, Head of Guest Relations 於 2024年5月22日的回應
Dear Kevin, Thank you for taking the time to leave us some feedback on your recent stay with us. I am delighted to read you had a wonderful stay overall, you found our room to be nice and clean with a good view. Thank you for your comments regarding the Jetty restaurant, the team will be so pleased you enjoyed your meal. We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future. In the meantime, if we can be of any assistance, please do let us know. Kind Regards, Alona TothHead of Guest Relations

10/10 優異

Kimberley (Clearfield)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very beautiful hotel. Clean and very relaxing environment. The staff helped me out in many ways because of questions that I had. Will definitely stay there again
於 2024 年 5 月住了 2 晚
Amy, Guest Relations Manager 於 2024年5月17日的回應
Dear Kimberley,Thank you for your fabulous review! Thank you for your kind mention of our staff the team will be delighted to read you had an amazing stay.We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel.Kind Regards,Amy

6/10 一般

Stephen (Surbiton)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Sadly, despite being the most expensive hotel in the area they now charge nearly £17 per day for on site parking for hotel guests. Very disappointing. No black out blinds in room!
於 2024 年 5 月住了 2 晚
Amy, Guest Relations Manager 於 2024年5月14日的回應
Dear Stephen,Thank you for taking the time to share with us some feedback of your recent stay with us.Thank you for sharing your comments regarding our new parking changes, this has recently been implemented across our Hotel Group and is reflective of the prices in the local area.In the rooms we do have black out curtains but do not have blinds, I have shared your feedback with our Senior Leadership Team who are always looking at ways in which we can improve our guests experience.We hope to have the opportunity to welcome you back to Southampton Harbour Hotel and Spa in the near future.In the meantime, if we can be of any further assistance, please do let us know.Kind Regards,Amy

10/10 優異

Sharon

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful waterfront hotel.
於 2024 年 5 月住了 1 晚
Amy, Guest Relations Manager 於 2024年5月12日的回應
Dear Sharon,Thank you for your fabulous review!We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

10/10 優異

Michael

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic place to stay and start your holiday off before cruising
於 2024 年 5 月住了 1 晚
Amy, Guest Relations Manager 於 2024年5月11日的回應
Dear Michael,Thank you for your fabulous review!We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

10/10 優異

Anna

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Very modern , great view
於 2024 年 5 月住了 1 晚
Amy, Guest Relations Manager 於 2024年5月5日的回應
Dear Anna,Thank you for your wonderful review! I am delighted to read you had a great stay and loved the view.We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

10/10 優異

Chris (BERKELEY)

讚好：職員與服務、設施服務和住宿狀況
A delightful stay. Staff so very attentive and helpful. Can’t beat the location. 15-30 minutes walk to museums, historical sites and parks. Will stay here anytime we are in London.
於 2024 年 5 月住了 1 晚
Amy, Guest Relations Manager 於 2024年5月3日的回應
Dear Chris,Thank you for your wonderful review!I am overjoyed to read you had a delightful stay.Thank you for your kind mention of our staff, the team will be so pleased to read you had a memorable and enjoyable stay.I am happy to read you loved our location also.We look forward to having the pleasure of your return to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

2/10 很差

Georgina

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel until you encounter a problem - extremely rude and unhelpful and no resolution to support or help their customers
於 2024 年 4 月住了 1 晚
Amy, Guest Relations Manager 於 2024年4月30日的回應
Dear Georgina,Thank you for taking the time to share some feedback f your recent visit to Southampton Harbour Hotel.I am disappointed to read you found our staff rude and unhelpful. Please contact our guest relations team directly to discuss your stay. Southampton@harbourhotels.co.ukKind Regards,Amy

4/10 欠佳

Kacey

伴侶同遊, 商務旅客
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
Loud phone ringing in the middle of the night, woke me and my partner up at 3am, neither of us could sleep then. No hot water in the bathroom sink and the Smart TV did not work. When we contacted them they said they will come up and fix the issues but we were too tired by then. When I spoke with a manager in the morning, they said they couldn’t offer and compensation and someone will contact me the next day regarding this and they haven’t.
於 2024 年 4 月住了 1 晚
Amy, Guest Relations Manager 於 2024年4月30日的回應
Dear Kacey,Thank you for taking the time to share with us your feedback of your recent stay.Our Head of Guest Relations Alona has contacted you directly regarding your stay.Kind Regards,Amy

10/10 優異

BI JUAN

於 2024 年 4 月住了 1 晚
Amy, Guest Relations Manager 於 2024年5月17日的回應
Dear Bi Juan,Thank you for your fabulous review!We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel.Kind Regards,Amy

10/10 優異

Zainab

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel in a good location. Staff were helpful. Room was quite hot and the ac needed to be serviced on my second night.
於 2024 年 4 月住了 2 晚
Amy, Guest Relations Manager 於 2024年4月22日的回應
Dear Zainab,Thank you for taking the time to share with us some feedback of your recent visit.I am delighted to read you found our hotel great and loved our location. Thank you for your kind mention of our staff the team will so pleased to read you had a lovely time. Thank you for sharing your comments regarding the temperature of your room, I am pleased to read this was sorted for you during your stay.We look forward to having the opportunity of welcoming you back to Southampton Harbour Hotel and Spa in the near future. In the meantime, if we can be of any assistance, please do let us know.Kind Regards,Amy

10/10 優異

Robin

讚好：整潔度、職員與服務和設施服務
Really good hotel to stay in .
於 2024 年 4 月住了 1 晚
Amy, Guest Relations Manager 於 2024年4月20日的回應
Dear Robin,Thank you for taking the time to share your feedback of your recent stay.I am delighted to read you had an amazing stay and scored us 5/5!We hope to have the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

10/10 優異

Victory

讚好：整潔度、職員與服務和住宿狀況
Had a great stay
於 2024 年 4 月住了 1 晚
Amy, Guest Relations Manager 於 2024年4月9日的回應
Dar Victory,Thank you for your fantastic 5/5 feedback!We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

8/10 不錯

Lauren

家人同遊
讚好：職員與服務、設施服務和住宿狀況
A quiet and relaxing stay before our cruise
於 2024 年 4 月住了 1 晚
Amy, Guest Relations Manager 於 2024年4月20日的回應
Dear Lauren,Thank you for taking the time to share some feedback from your recent stay.I am delighted to read you had a quiet and relaxing stay prior to your cruise.We hope to have the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the nearest future.Kind Regards,Amy

10/10 優異

Keira

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved my stay at the Harbour hotel, it was so relaxed and a lovely atmosphere there the whole time.
於 2024 年 4 月住了 1 晚
Amy, Guest Relations Manager 於 2024年4月4日的回應
Dear Kiera,Thank you for your wonderful review! I was delighted to read you loved your stay and found it to be lovely and relaxing atmosphere.We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

10/10 優異

Harry

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Amy, Guest Relations Manager 於 2024年4月4日的回應
Dear Harry,Thank you for your fabulous review!We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

8/10 不錯

Nicholas

於 2024 年 3 月住了 2 晚
Amy, Guest Relations Manager 於 2024年4月20日的回應
Dear Nicholas,Thank you for your wonderful review!We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

10/10 優異

Antony

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Lovely view of the marina
於 2024 年 3 月住了 1 晚
Amy, Guest Relations Manager 於 2024年3月30日的回應
Dear Antony,Thank you for your fabulous review! I am delighted to read you loved the views overlooking the marina.We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

4/10 欠佳

Charlotte

於 2024 年 3 月住了 1 晚
Amy, Guest Relations Manager 於 2024年4月9日的回應
Dear Charlotte, I was saddened to read you had a disappointing stay. Please contact our guest relations team directly, we would be pleased to discus your stay.We hope to have the opportunity to welcome you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

10/10 優異

Giuseppe (Feltham)

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic stay at this hotel. A real gem and the restaurant Jetty is superb. Staff very attentive, always available and courteous. I will be gladly come back.
於 2024 年 2 月住了 2 晚
Amy, Guest Relations Manager 於 2024年3月11日的回應
Dear Giuseppe,Thank you for your fabulous review!I am delighted to read you had a fantastic stay and found The Jetty Restaurant to be superb. Thank you for your kind mention of our staff, the team will be overjoyed to read you had a magnificent time.We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future. Kind Regards,Amy

10/10 優異

Stephen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely location
Harbour hotel at its best. Beautiful location and interesting building shape room spotlessly clean. Sunday evening, dinner at the restaurant on the ground floor what was interesting, was having breakfast in the restaurant on the sixth floor with amazing views. Spa a little small for the size of hotel.
於 2024 年 2 月住了 1 晚
Alona, Head of Guest Relations 於 2024年2月28日的回應
Dear Stephen,Thank you very much for your review. We are delighted to read that you found our hotel to be interesting and clean. Thank you for mentioning our location. Thank you very much for your comments regarding our restaurants. We also appreciated your feedback regarding the spa size, we are really sorry for the inconvenience caused you and your stay. However we are glad you enjoyed your stay overall and we look forward to welcoming you back in the near future at Southampton Harbour Hotel and Spa. Best wishes,Alona TothHead of Guest Relations

10/10 優異

Karoline Andrea

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
best hotel in Southampton
perfect location and really nice hotel. The Spa was great. Good breakfast, but I think it's funny that you have to pay for the Cappuccino to the breakfast on a 5 star hotel (expensive hotel).
於 2024 年 2 月住了 2 晚
Alona, Head of Guest Relations 於 2024年2月28日的回應
Dear Karoline,Thank you for taking the time to leave us some feedback on your recent stay at Southampton Harbour Hotel.I am delighted to read you enjoyed our Hotel and location. I am pleased to read you found our Spa to be great! Thank you for your comments regarding coffees at breakfast, I would like to apologise for the inconvenience this caused you during your stay. Rest assured I have shared this with the management team, who are always looking at ways in which we can improve for our guests in the future. We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.In the meantime, if we can be of any assistance, please do let us know. Kind Regards,Alona TothHead of Guest Relations

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Amy, Guest Relations Manager 於 2024年2月22日的回應
Dear Guest,Thank you for sharing your fab review of your recent stay! We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

10/10 優異

Rajiv

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed here after visiting the new forest and absolutely loved it.. so much so, this is the third time we have come to stay!
於 2024 年 2 月住了 1 晚
Alona, Head of Guest Relations 於 2024年2月15日的回應
Dear Rajiv,Thank you for taking the time to leave us some feedback of your recent stay with us.I was thrilled to read you had a fantastic stay and you absolutely loved your visit. I am pleased to read you stayed with us for the third time! We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future for your fourth stay. In the meantime, if we can be of any further assistance, please do let us know.Kind Regards,Alona Toth

8/10 不錯

Peter

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Cody rooms are to small for the money The bar and staff are excellent with a great atmosphere
於 2024 年 2 月住了 2 晚
Alona, Head of Guest Relations 於 2024年2月15日的回應
Dear Peter,Thank you very much for taking the time to leave us your feedback on your recent stay at our Hotel.I am delighted to read you enjoyed your stay overall. Thank you for your lovely mention of our bar staff, the team will be so pleased to read you had a fantastic time. Thank you for your feedback in relation to our pricing, our room rates can fluctuate in price throughout the year. I am saddened to read that on this occasion you found our cosy room too small for the money, rest assured I have shared your comments with our senior leadership team, who are always monitoring our pricing and offerings.We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.In the meantime, if we can be of any assistance, please do let us know. Kind RegardsAlona Toth

10/10 優異

Darren

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
Amy, Guest Relations Manager 於 2024年2月11日的回應
Dear Darren,Thank you for your fabulous review!! We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

10/10 優異

Michelle

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely hotel
Lovely stay, rooms not ready @10am not an issue as check out is 11am which is nice, but left bags, and they called us and put bags in the room when it was ready. Met our needs to be next door to each other. Bed very high up if you’re short or have disability so check, tea coffee water biscuits mini bar dressing gown slipppers iron hair dryer shampoo conditioner. Room 217/219 lovely view (king bed) £10 approx in taxi from the Southampton station(10/15 mins) and £7 approx to west key(standard shops some bar/resturants) The ‘town centre’ is run down (no bars) a little rough. Restaurants 5 minutes away from the Hotel if you don’t fancy squid's bolognese.(yuk) there’s an Asian one, also the Olive Tree(lovely), Banana /sport bar restaurant, Pitch any Piano.The Hotel restaurant food was too fussy for us ‘main course’ wise, but breakfast was delish, bar lovely, spa lovely (could do with little lockers) had a facial, lady was lovely. Reception nice( a little stiff ) , spoke a little fast, to try and take in the information) but helpful. Would I stay again yes, however no need to go back, but would recommend.
於 2024 年 1 月住了 1 晚
Alona, Head of Guest Relations 於 2024年2月4日的回應
Dear Michelle,Thank you so much for leaving such a lovely and thorough review of your stay. I am delighted to read that you enjoyed your room and the amenities that came with it. I will be passing your comments onto our House Keeping team who no doubt will be so pleased.I am also very happy to read that you enjoyed your treatment at the spa! Again, I will be passing on your lovely comments to the spa team.I am glad you had a lovely stay. I will pass on all of your comments to the relevant departments - both the good ones and the constructive ones. I would like to, once again, thank you for leaving such a detailed review - it will no doubt help many other prospective guests. Best wishes,Alona TothHead of Guest Relations

10/10 優異

Gillian

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 3 晚
Amy, Guest Relations Manager 於 2024年2月3日的回應
Dear Gillian,Thank you for your fabulous review! We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

10/10 優異

Amar

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 3 晚
Amy, Guest Relations Manager 於 2024年2月3日的回應
Dear Amar,Thank you for your 5/5 review! We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa!Kind Regards,Amy

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing hotel, lovely staff, great facilities. Couldn't say anything negative!
於 2024 年 1 月住了 1 晚
Amy, Guest Relations Manager 於 2024年1月17日的回應
Dear Guest,Thank you for sharing your fabulous feedback of your recent stay. I am overjoyed to read you found our hotel to be amazing with great facilities. Thank you for your lovely feedback of our staff, the team will be so pleased to read you had a fantastic stay.We look forward to having the joy and pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

10/10 優異

Jason

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were fortunate to receive an upgrade to a Studio Suite on arrival. Everything about the Hotel was great and would definitely stay again. Only thing I would say is check the Location if Shopping is on your agenda as it is a little outside a comfortable distance from the Centre or West Quay. Other than that Hotel is faultless.
於 2024 年 1 月住了 1 晚
Amy, Guest Relations Manager 於 2024年1月17日的回應
Dear Jason,Thank you for taking the time to share your feedback of your recent stay with us.I am pleased to read you loved your studio suite room and our Hotel. Thank you for sharing your feedback in regards to location, we want our guests to find the perfect balance of a city stay without the noise and near the marina for the relaxing views of the water.We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

10/10 優異

Lynne

讚好：整潔度和客房舒適度
Great!
Really comfortable Helpful staff Good location Great food
於 2024 年 1 月住了 1 晚
Amy, Guest Relations Manager 於 2024年1月14日的回應
Dear Lynne,Thank you for taking the time to share your feedback of your recent stay with us.I am overjoyed to read you had a magnificent time and found your room to be comfortable. I am pleased to read you found our staff to be helpful and loved our location, along the marina in Ocean Village. I am also delighted to read you enjoyed the food from our restaurants here on site.We look forward to having the pleasure of welcoming you to Southampton Harbour Hotel and Spa in the near future. In the meantime, if we can be of any further assistance, please do let us know.Kind Regards,Amy

8/10 不錯

Emma

於 2024 年 1 月住了 1 晚
Amy, Guest Relations Manager 於 2024年1月17日的回應
Dear Emma,Thank you for your great review! We look forward to having the pleasure of your return to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

10/10 優異

Martin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Amy, Guest Relations Manager 於 2024年1月14日的回應
Dear Martin,Thank you for the amazing 10/10 review! We look forward to having the pleasure of welcoming you to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

10/10 優異

Olga

讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Amy, Guest Relations Manager 於 2023年12月30日的回應
Dear Olga,Thank you for your fabulous 10/10 review! We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

10/10 優異

Marion

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Amy, Guest Relations Manager 於 2023年12月28日的回應
Dear Marion,Thank you for your fabulous 10/10 review! We look forward to having the opportunity of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

10/10 優異

Jo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Amy, Guest Relations Manager 於 2023年12月25日的回應
Dear Jo,Thank you for your fabulous 10/10 review! We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

8/10 不錯

DAVID

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel but don't choose the balcony rooms.
Excellent hotel with marvellous service. But I made the mistake of choosing a room with a balcony. Lovely room, great views from the really nice balcony but all balcony rooms are on the fifth floor and a restaurant and bar is on the sixth! Sadly this has a solid floor with movable tables and chairs. Since they also play music up there during the evening getting to sleep can be difficult until very late evening.
於 2023 年 12 月住了 3 晚
Amy, Guest Relations Manager 於 2023年12月25日的回應
Dear David,Thank you for taking the time to leave us some feedback of your recent stay.I am delighted to read you had an excellent stay and loved your room. I am also pleased to read you loved the views overlooking the marina. I am saddened to read you were disturbed by some noise coming from the restaurant. Rest assured your feedback has been shared with our Restaurant Management Team and we apologise for the inconvenience this caused you.We hope to have the opportunity of welcoming you back to Southampton Harbour Hotel and Spa in the near future. In the meantime, if we can be of any further assistance, please do let us know.Kind Regards,Amy

10/10 優異

vivien

於 2023 年 12 月住了 1 晚
Amy, Guest Relations Manager 於 2024年1月11日的回應
Dear Vivien,Thank you for your fabulous review!!! We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

10/10 優異

Nigel

於 2023 年 12 月住了 1 晚
Amy, Guest Relations Manager 於 2023年12月19日的回應
Dear Nige,Thank you for your 5/5 review! We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

10/10 優異

claudia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excelente Hotel muy bien ubicado muy buenas instal
Excelente ubicación muy buena atención por parte de todo el personal habitaciones muy amplias muy bien tomadas con vista maravillosa
於 2023 年 12 月住了 1 晚
Amy, Guest Relations Manager 於 2023年12月16日的回應
Dear Claudia,Thank you for taking the time to leave us some feedback of your recent stay with us.I am delighted to read you loved our location and your room. I am also pleased to read you loved the beautiful marina views. Thank you for your kind mention of our staff, the team will be overjoyed to read you had a memorable and enjoyable stay.We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future. In the meantime, if we can be of any further assistance, please do let us know.Kind Regards,Amy

10/10 優異

Lynn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Amy, Guest Relations Manager 於 2023年12月16日的回應
Dear Lynn,Thank you for your 10/10 review!!! We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel.Kind Regards,Amy

10/10 優異

Bruce

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommend
Fantastic stay two nights in quiet comfort Staff are extremely professional and very friendly. Check in/check out was a breeze. We had dinner in HarBar one night. Excellent food and service. Gym was great. Highly recommend
於 2023 年 12 月住了 2 晚
Amy, Guest Relations Manager 於 2023年12月9日的回應
Dear Bruce,Thank you for taking the time to leave us some feedback of your recent stay with us.I am delighted to read you had a fantastic stay. Thank you for your kind mention of our staff, the team will be so pleased to read you found them to be professional and very friendly. I am overjoyed to read you found the check in and check out process to be a breeze too. I am thrilled also to read you had a great meal in HarBar on 6th. We look forward to having the opportunity of welcoming you back to Southampton Harbour Hotel and Spa, in the near future. In the meantime, if we can be of any further assistance, please do let us know.Kind Regards,Amy

10/10 優異

Kerry

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
Amy, Guest Relations Manager 於 2023年11月30日的回應
Dear Kerry,Thank you for your 5/5 review! We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

10/10 優異

K

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff friendly and helpful room was amazing food delicious
於 2023 年 11 月住了 1 晚
Amy, Guest Relations Manager 於 2023年11月30日的回應
Dear K,Thank you for your fabulous feedback. Thank you for your lovely feedback of our staff, the team will be delighted to read you had a memorable and enjoyable stay. I am so pleased to read you had a fantastic meal in our restaurants too.We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

10/10 優異

Nicholas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Amy, Guest Relations Manager 於 2023年11月23日的回應
Dear Nicholas,Thank you for your fabulous review! We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future.Kind Regards,Amy

6/10 一般

Gillian

讚好：整潔度、職員與服務和住宿狀況
Good hotel
Room was very cold on arrival. Only 17 degrees. Breakfast was lovely though and staff very friendly.
於 2023 年 11 月住了 1 晚
Amy, Guest Relations Manager 於 2023年11月21日的回應
Dear Gillian,Thank you for taking the time to leave us some feedback of your recent stay.I am pleased to read you loved your breakfast and found our staff to be friendly! I am saddened to read you found the room to be too cold upon arrival, rest assured I have shared your feedback with our senior management team, who will be investigating.We hope to have the opportunity to welcome you back to Southampton Harbour Hotel and Spa in the near future. In the meantime, if we can be of any further assistance, please do let us know.Kind Regards,Amy