Quiet the Friday we stayed , good service ,ate in the restaurant dinner and breakfast both good , certainly tucked away albeit with a decent view overlooking the pier, (sea view room ) and tbh doesn't really feel like your in the brash of the seafront, will stay again
David
於 2024 年 5 月住了 1 晚
4/10 欠佳
Danielle
伴侶同遊
2024年5月8日
不滿:整潔度、職員與服務和住宿狀況
Received scam emails where someone had taken our details from the hotel and asked for card details, then kept receiving follow up emails but could not tell if these were also scams.
One of the lifts were broken so it was a slow wait at times.
On check in the first thing we noticed was the dirty cushion displayed in the middle of the bed with the fabric being all marked and pulled.
There was also a stain on the duvet covers.
The ‘sea view’ room was wildly different to the photograph advertised for that room type on Expedia, we had a view of cars parked outside, the roof below and the crumbling buildings that surrounded the hotel.
There were only hand towels in the bathroom so we had to call to request towels that we could use for the shower.
The inside of the bathroom door was filthy and clearly hadn’t been cleaned, it had lots of drip marks running down it.
The room was so noisy, we could hear the lifts, showers and toilets in other rooms as well as noise from outside.
None of this is was we would expect from the ‘luxury boutique’ hotel and photos advertised and would not book to stay again. Our room would have been cleaner if we were to stay at a budget chain hotel.
I did send this complaint to the hotel along with photographs and they have ignored my email so I can only assume that they don’t care about their customers experience.
Danielle
於 2024 年 4 月住了 1 晚
10/10 優異
jim
2024年5月8日
讚好:整潔度和設施服務
Friendly helpful and professional
jim
於 2024 年 4 月住了 3 晚
8/10 不錯
Peter (London)
家人同遊
2024年5月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was excellent, Just Mattress very lumpy and uncomfortable
Peter
於 2024 年 5 月住了 1 晚
10/10 優異
Keira
2024年5月3日
讚好:整潔度、職員與服務和住宿狀況
Keira
於 2024 年 5 月住了 1 晚
10/10 優異
Matthew
伴侶同遊
2024年4月21日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel, great view, good facilities
Matthew
於 2024 年 4 月住了 1 晚
6/10 一般
Hannah
2024年4月15日
Hannah
於 2024 年 4 月住了 1 晚
10/10 優異
Julie
2024年4月5日
讚好:整潔度、職員與服務和住宿狀況
Julie
於 2024 年 4 月住了 1 晚
10/10 優異
Farzane
2024年3月27日
Farzane
於 2024 年 3 月住了 1 晚
2/10 很差
Paul
商務旅客
2024年3月15日
不滿:職員與服務和設施服務
I've used the hotel several times for work in the past year and my company use this for staff staying in Southend.
When you check in they ask for a swipe of a credit card. 6 weeks after my stay I was checking my credit card statement and noticed a £50 charge from Seven. I called them to query this I was told a coffee tray was missing after my stay and they charged me £50 and accused me of stealing it.
How dare they, I never even touched the thing.
I received no communication regarding the charge and now taking the matter further. Never stay at this hotel unless you want to be accused of being a thief.