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凱樂之家旅館的評價

3.5 out of 5
凱樂之家旅館
Ferry Road, Studland, Dorset, Swanage, England

評價

8.4

很好

10 分評分，優異；901 則評價中有 400 則" "
8 分評分，不錯；901 則評價中有 343 則" "
6 分評分，一般；901 則評價中有 102 則" "
4 分評分，欠佳；901 則評價中有 41 則" "
2 分評分，很差；901 則評價中有 15 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.2/10 

設施服務

7.6/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

stephen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bathrooms could do with updating
於 2024 年 5 月住了 4 晚

8/10 不錯

Marilyn

讚好：整潔度和職員與服務
於 2024 年 5 月住了 7 晚

10/10 優異

Christine

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Beautiful setting and conveniently situated for site seeing.
於 2024 年 5 月住了 3 晚

6/10 一般

Richard

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Room was too small. Clearly a single room they squeezed a double bed into
於 2024 年 4 月住了 2 晚

10/10 優異

Oliver

讚好：整潔度、職員與服務和住宿狀況
Although the fabric maybe a little jaded, the staff are wonderful and hardworking and the hotel is charming.
於 2024 年 5 月住了 2 晚

10/10 優異

Susan

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The hotel has an old world charm and is full of character. The staff were very pleasant. We would definitely go back and stay longer.
於 2024 年 5 月住了 1 晚

6/10 一般

Samuel (barre)

讚好：整潔度和設施服務
The refrigerator was going all night near my room. It was so loud it woke me up.
於 2024 年 5 月住了 1 晚

2/10 很差

Natalya

不滿：整潔度、職員與服務、設施服務和住宿狀況
Utterly miserable staff and awful facilities . No internet and no plug sockets near beds. So expensive for such a poor hotel
於 2024 年 5 月住了 1 晚

8/10 不錯

Mrs Evelyn

讚好：整潔度和職員與服務
The plus about the hotel was the fab location overlooking distant sea, near to Knoll
於 2024 年 4 月住了 2 晚

10/10 優異

Rachel

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

8/10 不錯

Juliette

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The location is truly beautiful, so near the sea. Lovely for walks, perfect for everyone who loves the Dorset coast. The food is good and pleasantly served. Good staff. Pleasant, quiet room. Good ensuite facilities. The hotel building/decor is a bit tired generally but that didn't matter. We had a lovely, relaxing break.
於 2024 年 4 月住了 3 晚

10/10 優異

Daniel (London)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Vry family oriented property a feeling of home from home and the location near a national trust beach and property.
於 2024 年 4 月住了 4 晚

8/10 不錯

Mr William

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is an incredibly unique property with a lot to offer its customers. It sits in the most beautiful part of Dorset and offers fabulous walks direct from the hotel. We booked half board for a family of 5 (2 adults & 3 children) inc a dog. We booked the 3 bedroom suite which had a shower room and a bathroom - perfect! On arrival, we learnt that the half board was for 2x adults ONLY! This was a surprise especially after we were told that the hotel simply credits your account with £27.50 per adult, so £55 each night of our stay. This is relatively convenient as a 2 course meal (minimum order when dining in the evening) is £27.50 from the set menu. However, booking HB simply ties you in to dining in this restaurant each night. This was particularly frustrating as my two elder children had to have at least the 2 course dinner, often opting for the 3 courses (£35pp) (hungry teens) and my younger child from the children’s set menu which consisted of 3 different meal choices (fish & chips, chicken goujons & pasta) non of which came with vegetables. Extra greens were £5 and on the night we asked, the greens were peas! We politely declined. On a more positive note, the adult set menu did change each evening and the food was always very nice but sometimes substituted with an item similar to the suggested item on the menu - tomatoes on the vine, substituted for sliced tomatoes when we ordered 2 starters of buffalo mozzarella cheese. Book B&B but do try the restaurant.
於 2024 年 4 月住了 4 晚

10/10 優異

Linda

讚好：整潔度、職員與服務和住宿狀況
Enjoyable
於 2024 年 4 月住了 2 晚

8/10 不錯

Neil

讚好：職員與服務
4*
於 2024 年 4 月住了 1 晚

10/10 優異

Leonard

於 2024 年 4 月住了 1 晚

10/10 優異

Nick

Lovely
於 2024 年 4 月住了 1 晚

8/10 不錯

Lorne

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Staff were friendly. Food was good. Good location. Room had a great view of the sea. Walking distance to beach and the Bankes Arms for drinks and excellent pub grub. Excellent bus service either to Swanage or Bournemouth and Sandbanks. The ferry service was a brilliant experience and was a quick crossing. However, the property requires some TLC maintenance on the outside and maybe a make over on the inside. Nice break for a long weekend.
於 2024 年 3 月住了 4 晚

8/10 不錯

Shelaigh

伴侶同遊
讚好：整潔度、職員與服務和設施服務
The property is very interesting from a historical perspective as it was once a family home. The food is excellent, however they need to offer alternative milk.
於 2024 年 3 月住了 2 晚

8/10 不錯

Fran

讚好：整潔度、職員與服務、設施服務和住宿狀況
Warm and cosy.
於 2024 年 3 月住了 2 晚

10/10 優異

Fiona

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel combines an traditional feel with modern and efficient service.
於 2024 年 3 月住了 2 晚

10/10 優異

Bradley

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing
於 2024 年 3 月住了 3 晚

8/10 不錯

Robert

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quirky Art Deco feel hotel, older patronage, staff friendly room was clean, although floorboard squeaky breakfast and evening meals were good. We would return as our type of place 👍
於 2024 年 3 月住了 4 晚

10/10 優異

Lynn

於 2024 年 3 月住了 3 晚

10/10 優異

Linda

於 2024 年 2 月住了 1 晚

8/10 不錯

Alison

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We hope to see you again soon!Kind regards,The Knoll House Hotel team.

10/10 優異

David

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Knoll house has a charming, dated but also incredibly relaxed atmosphere. Great check in. Very helpful receptionist. Our room was,as promised, had a beautiful sea view. The room was spotless. We will definitely be re-visiting the hotel.
於 2024 年 2 月住了 1 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We hope to see you again soon!Kind regards,The Knoll House Hotel team.

8/10 不錯

Thomas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We hope to see you again soon!Kind regards,The Knoll House Hotel team.

8/10 不錯

Steve

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel was interesting and quaint. I can see why people like staying here. Accommodation was good, breakfast was first class, and the staff were excellent in the restaurant. One slight observation - the receptionist could have been more attentive to people waiting at the reception desk. Would stay again and recommend S.Winder
於 2024 年 2 月住了 1 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We hope to see you again soon!Kind regards,The Knoll House Hotel team.

6/10 一般

kate

家人同遊
不滿：職員與服務、設施服務和住宿狀況
Out dated hotel. Swimming pool looking unhygienic so did not go in
於 2024 年 2 月住了 2 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We try our best to improve and every comment is taken on board. We hope you can visit us again to see our efforts put on this improvement.Kind regards,The Knoll House Hotel team.

8/10 不錯

Richard

伴侶同遊
Nice old fashioned hotel. Room ok wobbly small table and t.v was very very small.
於 2024 年 2 月住了 2 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We hope to see you again soon!Kind regards,The Knoll House Hotel team.

8/10 不錯

Anne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Enjoyable stay at the seaside
Enjoyable stay staff very friendly & helpful excellent location good breakfast with fantastic view of sea . Some tired facilities with noisy plumbing .cosy bar
於 2024 年 2 月住了 2 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We hope to see you again soon!Kind regards,The Knoll House Hotel team.

6/10 一般

Robert

讚好：整潔度、職員與服務和客房舒適度
於 2024 年 2 月住了 3 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We hope to see you again soon!Kind regards,The Knoll House Hotel team.

8/10 不錯

Diana

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Home from home. Staff professional. Really comfortable and great to see some many guests, using the sitting room, library area etc
於 2024 年 2 月住了 1 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We hope to see you again soon!Kind regards,The Knoll House Hotel team.

10/10 優異

Patricia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location. Rooms perfectly comfortable even if the outside looks a bit run down. Food excellent, staff very helpful and cheerful
於 2024 年 2 月住了 2 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We hope to see you again soon!Kind regards,The Knoll House Hotel team.

8/10 不錯

Alison

於 2024 年 2 月住了 1 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We hope to see you again soon!Kind regards,The Knoll House Hotel team.

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2024 年 2 月住了 2 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We hope to see you again soon!Kind regards,The Knoll House Hotel team.

8/10 不錯

Shirley

多人同遊
讚好：整潔度、職員與服務和客房舒適度
Fantastic view
Comfy hotel in a great position. Easy access to a fab NT beach. Rooms clean and bright.
於 2024 年 2 月住了 1 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We hope to see you again soon!Kind regards,The Knoll House Hotel team.

10/10 優異

Stanley

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Homely and Full of Character
If you wish to avoid the usual sterile and corporate hotel chains, Knoll House hotel might fit the bill. Full of character with plenty of comfortable lounge rooms, a library, bar and open fire, Knoll House offers real homely comforts. A slight downside for non dog owners is the hotel’s welcoming approach to dogs which encourages many to bring their family pouches, as a consequence, there is much talk of dogs to be heard about the place. Food was good and service excellent, we really enjoyed our stay.
於 2024 年 2 月住了 2 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We hope to see you again soon!Kind regards,The Knoll House Hotel team.

10/10 優異

Chandrika

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Old fashioned hotel with friendly service in an area of national trust area of outstanding beauty. Lovely walks in the surrounding area and so nice to see the sea from the hotel
於 2024 年 2 月住了 2 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We hope to see you again soon!Kind regards,The Knoll House Hotel team.

10/10 優異

Becky

讚好：整潔度、職員與服務和住宿狀況
Great location
於 2024 年 2 月住了 2 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We hope to see you again soon!Kind regards,The Knoll House Hotel team.

10/10 優異

Sheila

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful staff,lovely room, excellent food.
於 2024 年 2 月住了 1 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We hope to see you again soon!Kind regards,The Knoll House Hotel team.

6/10 一般

Shaun

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 1 月住了 1 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We hope to see you again soon!Kind regards,The Knoll House Hotel team.

10/10 優異

Vanessa

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stay here a lot, we love it it’s quirky and in a fantastic location, always have a wonderful time with our dog 👍🐾
於 2024 年 1 月住了 1 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We hope to see you again soon!Kind regards,The Knoll House Hotel team.

8/10 不錯

Peter

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We hope to see you again soon!Kind regards,The Knoll House Hotel team.

6/10 一般

Malgorzata

家人同遊
Hotel needs updating, we stay only for one night and that was alright but definitely I wouldn’t stay there for longer. Staff at the reception was lovely but young staff at the restaurant needed to pay attention to the way they present themselves for breakfast ( they uniform was not up to the standards, shirts was grey and not iron)also when I mentioned discreet to one young lady who was serving breakfast that they have rooted apple there instead of removing straight away she walks away with like smiley on her face , a bit unprofessional. If you talk about facility in the swimming and spa …well is very old and needs good cleaning and renovations, jacuzzi was not working and pool was very cold also people was taking babies to the jacuzzi! Room was alright, tv a bit too small for the size of the room. Would I stay there again? No
於 2024 年 1 月住了 1 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We try our best to improve and every comment is taken on board. We hope you can visit us again to see our efforts put on this improvement.Kind regards,The Knoll House Hotel team.

10/10 優異

Deborah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Staff always friendly and helpful. Dinner and breakfast were lovely. Beautiful hotel, old world charm. Great location.
於 2024 年 1 月住了 2 晚
The Knoll House Hotel team. 於 2024年3月14日的回應
Dear guest.Thank you for your feedback! We hope to see you again soon!Kind regards,The Knoll House Hotel team.

8/10 不錯

Paul

讚好：整潔度、職員與服務和客房舒適度
Lovely location
Superb location for The peninsula, the coast, Swanage, and a short hop to Bournemouth etc. Good breakfast and evening meal too.
於 2023 年 12 月住了 1 晚

10/10 優異

John

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

harriet

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚