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悉尼市中心諾富特酒店的評價

4 out of 5
悉尼市中心諾富特酒店
York Street, 7-9, Sydney, NSW

評價

8.2

很好

10 分評分，優異；1003 則評價中有 393 則" "
8 分評分，不錯；1003 則評價中有 374 則" "
6 分評分，一般；1003 則評價中有 148 則" "
4 分評分，欠佳；1003 則評價中有 51 則" "
2 分評分，很差；1003 則評價中有 37 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

7.8/10 

住宿狀況

7.8/10 

環保程度

評價

6/10 一般

TAI CHUN

商務旅客
不滿：整潔度
地點無敵, 但清潔度不優...
純粹就是地點無敵, 步行到Wynyard車站只要兩分鐘, 附近餐廳酒吧咖啡店超市都有, 離CBD走路也不用十分鐘... 但飯店本身就是OK而已, 我不是很確定它是否對得起這個價格, 因為價格不貴, 但我覺得它可以更好, 特別是清潔度, 我住六晚廁所每次沖完水都爆臭... 客觀的評論, 我若自己一個人考量預算地點又要好, 這是個選擇, 但若全家出遊, 我覺得要選舒適一點的酒店...
於 2023 年 4 月住了 6 晚
Kim 於 2023年4月19日的回應
尊敬的客人，感謝您的反饋意見。 我們感謝您的反饋和疑慮，並希望將來再次歡迎您回來。親切的問候金小號總經理

6/10 一般

Man Chung

家人同遊
不滿：整潔度和住宿狀況
衛生要改善
於 2023 年 4 月住了 3 晚
Kim 於 2023年4月14日的回應
Dear Man,thank you for your review. We appreciate your feedback and hope to welcome you back again in the future.Kind regardsKim SGeneral Manager

2/10 很差

真實旅客

多人同遊
不滿：職員與服務和住宿狀況
Feeling unsecured for the personal belongings
great location but… housekeeping took away personal card which inserted in the room for 2 consecutive days, already chat with the reception, no improvement at all. requested to change the hairdryer due to not functioning but rejected
於 2023 年 3 月住了 5 晚
Kim 於 2023年4月2日的回應
Dear guest,thank you for your feedback on your recent stay. I am sorry we did not meet your expectations; please trust I will follow up with the team.We hope to serve you better in the future.Kind regardsKim SGeneral Manager

8/10 不錯

Jimmy

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店地點 非常中心 方便 觀光及購物
於 2020 年 2 月住了 2 晚
James 於 2020年2月22日的回應
Hello, Thank you for appreciating our services and facilities. We always strive to meet and exceed guest expectations. We are happy you enjoyed your stay and we look forward to welcoming you again soon. Warm Regards, James Duty Manager

10/10 優異

Barry

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Hotel was located across the street from Wynyard station close transit to/from airport and all attractions. The hotel area was quiet at night. Staff was friendly and the lobby bar had a nice happy hour for drinks and winding down. Cameron who checked us in was very friendly and efficient. He was always around to ask if we needed assistance or just to ask us how our day went. A great experience!
於 2024 年 4 月住了 4 晚
Kim 於 2024年5月2日的回應
Dear Barry,thank you for your great feedback on your recent stay. We appreciate your support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

8/10 不錯

timothy park

伴侶同遊
讚好：設施服務和住宿狀況
Great stay, but house keeping was poor. Walked in on house keeping washing our tea cups using fingers only in the bathroom sink. Would assume dirty cups would just be replaced with clean dishwashed cups? Accidently knocked over a small plant on day 2 of visit and on day 4 dirt still not vacuumed. Rubbish not removed.
於 2024 年 4 月住了 4 晚
Kim 於 2024年5月2日的回應
Dear Timothy,thank you for your feedback on your recent stay. While I am delighted to hear your overall stay was great, please trust I will address your feedback with the housekeeping team accordingly.Thank you again for your feedback and we look forward to welcoming you back in the future.Kind regardsKim SGeneral Manager

8/10 不錯

Richard

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location easy walk from Wynyard Station Very good breakfast
於 2024 年 4 月住了 1 晚
Kim 於 2024年5月2日的回應
Dear Richard,thank you for your great feedback on your recent stay. We appreciate your support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 優異

Lance

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff
於 2024 年 4 月住了 3 晚
Kim 於 2024年5月2日的回應
Dear Lance,thank you for your great feedback on your recent stay. We appreciate your support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 優異

Roberto

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Located in the heart of Sydney Harbor... very accessible to public transportation. very close to tons of nice restaurants and stores ... personnel is very friendly and
於 2024 年 4 月住了 2 晚
Kim 於 2024年5月2日的回應
Dear Roberto,thank you for your great feedback on your recent stay. We appreciate your support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

8/10 不錯

Martina

讚好：整潔度、職員與服務、設施服務和住宿狀況
Liegt sehr zentral, direkt an der Wynyard station, hatte ein tolles Zimmer mit Balkon. Das Frühstück war okay, mir hat ein normales Müsli gefehlt. Das Zimmer war im großen und ganzen sauber.
於 2024 年 4 月住了 3 晚
Kim 於 2024年5月2日的回應
Dear Martina,thank you for your great feedback on your recent stay. We appreciate your support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 優異

KAREN

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Kim 於 2024年5月2日的回應
Dear Karen,thank you for your great feedback on your recent stay. We appreciate your support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

6/10 一般

Stephen

伴侶同遊
讚好：整潔度和職員與服務
THE ROOM SMELLED STALE AND AS IF THE CARPET WERE DIRTY LIGHT SWITCHS BREAK AND HAD TO BE REPAIR THE SHOWER WERE DIRTY AND NO WATER TO HAVE A SHOWER AND THE STAFF DIDNT SEEM WORRY AND LAUGH IT OFF
於 2024 年 3 月住了 5 晚
Kim 於 2024年4月3日的回應
Dear Stephen,thank you for your feedback on your recent stay. I am sorry to hear we did not meet your expectations, please trust, I will follow up with the team accordingly to prevent this from happening in the future.Thank you again and all kind regards,Kim SGeneral Manager

8/10 不錯

Alma

於 2024 年 3 月住了 3 晚
Kim 於 2024年5月2日的回應
Dear Alma,thank you for your great feedback on your recent stay. We appreciate your support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 優異

Angelo

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location to resturants shops and attractions
於 2024 年 3 月住了 4 晚
Kim 於 2024年4月3日的回應
Dear Angelo,thank you for your great review of your recent stay. We appreciate the feedback and look forward to welcoming you back in the future.Kind regards,Kim SGeneral Manager

2/10 很差

Kathleen

多人同遊
讚好：住宿狀況
不滿：職員與服務
I booked accommodation for 3 adults, which was positioned as a room with 3 single beds. Paid over $800. Was sent an email confirmation which confirmed 3 adults. Upon arrival the receptionist told us our room had one king bed, to which I said 'I booked for 3', where she replied '3 fits in this room'. The room was a 'junior suite'. I said we were 3 adults and would not be sharing a single bed. She did not at all see the issue with this. I have since looked on your website and it states clearly that the suite is suited to a 'maximum of 2 adults', not 3. Eventually she downgraded us to a 'standard double room' but offered no sort of refund for the downgrade from the suite. Please call me about my booking. I booked with Novotel through my company as it is a preferred provider for Deloitte and if I do no receive communications about my experience I will let them know that the booking process is inadequate.
於 2024 年 2 月住了 1 晚
Johnny 於 2024年2月26日的回應
Dear Kathleen,Thank you for your feedback. Please accept my sincere apology for the inconvenience caused to you. I was notified by the Duty Manager Cameron that he already spoke to you and processed a 25% refund to your credit card. I appreciate your understanding that we couldn't meet your expectation due to the system error which was out of our control. Thank you once again for your patience and we wish to welcome you back again in future.Kind RegardsJohnny SanaullahFront Office Manager

10/10 優異

Nathalie

讚好：整潔度、職員與服務和住宿狀況
Clean, friendly staff, good location
於 2024 年 2 月住了 1 晚
Johnny 於 2024年3月4日的回應
Thank for your positive feedback. It is always a pleasure to receive positive comments. I will share with my team and I am sure they will be very happy.

6/10 一般

Geil Fell

商務旅客
不滿：職員與服務和設施服務
Just was not impressed with this hotel. Front desk staff very weak and some just not friendly. Room was super small. Floor four when I checked in had trash all over the place in the hallway. Just very average. I’ll choose elsewhere when I come back to town. Sorry.
於 2024 年 2 月住了 1 晚
Kim 於 2024年4月3日的回應
Dear Geil,thank you for your feedback on your recent stay with us. I am sorry to hear we did not meet your expectations, please allow me to express my sincere apologies and trust, I will address your feedback with the team accordingly.We hope to serve you better next time.Kind regardsKim SGeneral Manager

10/10 優異

Patrick

於 2024 年 2 月住了 2 晚
Kim 於 2024年4月3日的回應
Dear Patrick,thank you for your great review of your recent stay. We appreciate the feedback and look forward to welcoming you back in the future.Kind regards,Kim SGeneral Manager

6/10 一般

Yuhei

家人同遊
讚好：整潔度和職員與服務
Location is quite good. You can go circular quay and other points without transportation. Compared with this, price is low enough. However, design of bathroom in room 708 was quite problematic. Toilet paper is located on the "back wall" of toilet, this makes quite uneasy to use. The shower booth doesn't have the door or curtain to prevent the water spilling out from the booth. Also, drain is stuck.
於 2024 年 1 月住了 2 晚
Johnny 於 2024年3月4日的回應
Thank you for your feedback. I will share with relevant department to take necessary measures if needed. Thank you once again and we wish to welcome you back soon.

10/10 優異

Maude

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were welcoming and helpful.
於 2024 年 1 月住了 3 晚
Johnny 於 2024年3月4日的回應
Thank you for your positive feedback. It is always a pleasure to receive positive comments. My team will love it.We wish to welcome you back soon.

10/10 優異

brendan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel’s location is excellent. It is close to The rocks, darling harbour and sydney shops. We used the train which is a block away. Loved the Japanese restaurant next door.
於 2024 年 1 月住了 5 晚
Johnny 於 2024年3月4日的回應
Dear Brendan,Thank you for sharing your experience with us. I am glad that you liked the hotel. We have a great restaurant too in the hotel. We hope that you can try our restaurant as well.Thank you once again for the feedback and we wish to welcome you back soon.Kind Regards,Johnny Sanaullah

10/10 優異

Carmen

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was lovely and the staff pleasant and helpful. The proximity to the Harbour Bridge and Opera House was an absolute bonus.
於 2024 年 1 月住了 1 晚
Johnny 於 2024年1月31日的回應
Thank you, Carmen for the great feedback. I will share your comments with my team, and I am sure they will be very happy. We wish to welcome you back again at our hotel in future.

8/10 不錯

Arti

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Poor choice of breakfast options for vegetarians. Same breakfast everyday for a week. $35 for soaked oats, toast and tea/coffee is too expensive. Baked beans had a bacon taste, so couldn’t eat that! Won’t be staying here again.
於 2024 年 1 月住了 7 晚
Johnny 於 2024年1月31日的回應
Thank you, Arti, for taking time and providing feedback about your stay at the hotel. I have passed your comments to the relevant department. They will definitely check if any adjustments are needed. Once again, I appreciate for sharing your experience and we wish to welcome you back again in future.

10/10 優異

Mohammed

多人同遊
讚好：住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚
Johnny 於 2024年1月31日的回應
Thank you for your positive feedback. We wish to welcome you back soon in future. I am glad that you enjoyed your stay with us.

10/10 優異

Nicole

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy contactless check in and out
於 2024 年 1 月住了 1 晚
Johnny 於 2024年1月31日的回應
Thank you for your awesome feedback. We are happy that you liked the new Self Check-in Kiosk. I appreciated for your sharing your experience with us and we wish to welcome you back soon in future.

2/10 很差

Chloe

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Spent the first three days in a room with a shower that flooded due to clogged drains. Followed up on it multiple times to be told they would sort it which didn’t happen and then we had to move rooms due to the problem. Moved to new room which had someone’s used hair clips on the floor. Woke up the next morning to ice cold showers, when we notified reception they said they were aware of the issue and that’s as far as it went. Asked prior to arrival if we could have a late checkout due a late flight, received no response. Asked in person on check in and the lady said that it wasn’t a problem and to come closer to the end of our stay to confirm a time, however, not on the morning we were due to check out as it was their peak time. We went back in regards to this two days prior to checking out and were told that they could not give us a late checkout until the day of our checkout - completely contradictory to what we had previously been told. We went back AGAIN the next day to see what we needed to do in order to organise this, the manager said he would organise it, attempting the key card 3 times. The day of our checkout we had the housemaid walk into our room with extremely minimal notice prior to when we were meant to check out. She then questioned if we were checking out and what time our late checkout was until. Less than 10 minutes later the reception was ringing our room asking us when we were checking out. The laundry has been removed with no alternatives or notice.
於 2024 年 1 月住了 6 晚
Johnny 於 2024年1月31日的回應
Dear Chloe,Thank you for your feedback about your stay at Novotel Sydney City Centre.I apologize for the inconvenience caused to you during your stay. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 優異

Sze Wan Maggie

於 2024 年 1 月住了 3 晚
Johnny 於 2024年1月31日的回應
Thank you for your great feedback.Hope to welcome you back soon in future.

10/10 優異

Jennifer

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Would certainly stay again.
於 2024 年 1 月住了 1 晚
Johnny 於 2024年1月31日的回應
Thank you for your the great feedback.

2/10 很差

Joseph

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
My mother died, and this poorly run, over priced property wouldn’t even consider changing the date of my booking so I could visit again in the future. An awful establishment absolutely devoid of any compassion or redeeming qualities
於 2024 年 1 月住了 1 晚
Johnny 於 2024年1月31日的回應
Dear Joseph,We are sorry for your loss. In regard to the booking, you contacted the Expedia to cancel your booking for personal reason however, it was never mentioned that your mother passed away. The booking was a non-refundable and restricted booking, it was not cancelled.

8/10 不錯

Fazilette

於 2024 年 1 月住了 5 晚
Johnny 於 2024年1月31日的回應
Thank you for the great review.

8/10 不錯

Maria

於 2024 年 1 月住了 1 晚
Johnny 於 2024年3月4日的回應
Appreciate the rating about our hotel. We wish to welcome you back again.

4/10 欠佳

Tran Minh Nhat

於 2024 年 1 月住了 4 晚
Kim 於 2024年1月12日的回應
Dear Michael,thank you for your feedback on your recent stay. We appreciate your comments and will address this with the team accordingly.Kind regardsKim SGeneral Manager

10/10 優異

Bernadette

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Central
於 2024 年 1 月住了 1 晚
Kim 於 2024年1月12日的回應
Dear Bernadettethank you for your great feedback on your recent stay. We appreciate your support.Kind regardsKim SGeneral Manager

10/10 優異

Birgitta

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 5 晚
Kim 於 2024年1月12日的回應
Dear Brigittathank you for your feedback on your recent stay. We appreciate your support and look forward to welcoming you back soon.Kind regardsKim SGeneral Manager

6/10 一般

Michael

Not on google maps. Very hard to find if you get lost
於 2023 年 12 月住了 1 晚
Kim 於 2024年1月12日的回應
Dear Michael,thank you for your feedback on your recent stay. We appreciate your comments and will address this with the team accordingly.Kind regardsKim SGeneral Manager

8/10 不錯

Sandra

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
Kim 於 2024年1月8日的回應
Dear Sandra,thank you for your great review of your recent stay We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

6/10 一般

Margaret

於 2023 年 12 月住了 1 晚
Kim 於 2024年1月8日的回應
Dear Margaret,thank you for your review of your recent stay. We hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 優異

Nancy

讚好：職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Kim 於 2024年1月8日的回應
Dear Nancy,thank you for your great review of your recent stay.We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 優異

Delene

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was centrally located within walking distance of many attractions. The hotel was modern, newly furbished and clean. Would stay again for my next city stay.
於 2023 年 12 月住了 2 晚
Kim 於 2024年1月8日的回應
Dear Delene,thank you for your great review of your recent stay with us. We appreciate your support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

6/10 一般

Gillian

伴侶同遊
讚好：整潔度和職員與服務
No fresh milk in the fridge, no complimentary water in the room, no mini bar.
於 2023 年 12 月住了 1 晚
Kim 於 2024年1月8日的回應
Dear Gillian,thank you for your feedback on your recent stay. We appreciate your comments and are pleased to advise that we offer complimentary still and sparkling water in the lobby to all guests. For minibar, we are still in the process of set up as we have just completed the refurbishment. We do hope to serve you better next time. Kind regardsKim SGeneral Manager

6/10 一般

ROB

家人同遊
讚好：職員與服務
不滿：住宿狀況
Good location. No gym when we stayed. Bathroom not designed well in our particular 2 bedroom, very wet, not private due to glass door. Poor ventilation in room and bathroom.
於 2023 年 12 月住了 2 晚
Kim 於 2024年1月2日的回應
Dear Rob,thank you for your feedback on your recent stay.We appreciate your feedback and hope to welcome you back again soon.Kind regards,Kim SGeneral Manager

8/10 不錯

Evelyn

於 2023 年 12 月住了 6 晚
Kim 於 2024年1月2日的回應
Dear Evelyn,thank you for your feedback on your recent stay.We appreciate your feedback and hope to welcome you back again soon.Kind regards,Kim SGeneral Manager

10/10 優異

ALEXANDER

於 2023 年 12 月住了 3 晚
Johnny 於 2024年1月31日的回應
Thank you for your great feedback.

10/10 優異

Kathika

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Kim 於 2023年12月28日的回應
Dear Kathika,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

8/10 不錯

Norman

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beware of the bathroom step
The only negative experience was the hidden step up into the bathroom. I stubbed my toe and it is now purple
於 2023 年 12 月住了 2 晚
Johnny 於 2024年1月31日的回應
Dear Norman,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

Peter

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 4 晚
Kim 於 2023年12月28日的回應
Dear Peter,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

8/10 不錯

Susan

家人同遊
讚好：職員與服務、設施服務和住宿狀況
My niece and I shared a room on the 7th floor - she had flown from Canada and I from Melbourne to meet her. We both had the best sleep we'd had in months; very quiet for a city hotel. We also loved the convenience to Circular Quay, Bangaroo, Darling Harbour and the cbd.
於 2023 年 12 月住了 2 晚
Kim 於 2023年12月28日的回應
Dear Susan,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 優異

Julianna

於 2023 年 12 月住了 1 晚
Kim 於 2023年12月28日的回應
Dear Juliana,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 優異

Maria Kara

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I would come back again, really enjoyed my stay here
於 2023 年 12 月住了 5 晚
Kim 於 2023年12月28日的回應
Dear Maria,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

6/10 一般

andreea

於 2023 年 12 月住了 2 晚
Kim 於 2023年12月28日的回應
Dear Andreea,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager