Stayed in this hotel 5 nights. Very good service and conditions. Good check-in service, keep in good hotel conditions, room is big, clean and tidy. All room supplies are good and refill everyday, even not in use completely. Breakfast in lobby is ok, typical standard. While in japanese restaurant, it's good. However, the Executive lounge, not so good, also it's full all the times in cocktail hours (tried few days but all failed), bad experience and not worth. Staff speak good english and helpful. Location is very close to Shibuya Station, but not in the main street, which make it quiet, and it's better. Overall, I will recommend to others and will come back again.