尊敬的 Wing Kwan Carmen,非常感謝您選擇入住我們酒店，並分享了您寶貴的評論！ 我們很高興聽到您對我們酒店的便利地理位置和整潔的環境表示滿意。您的支持對我們來說意義重大，我們將繼續努力為每位客人提供高品質的服務和舒適的入住體驗。期待您的再次光臨，再次為您服務。溫暖的問候，凱瑟琳賓客體驗經理

親愛的 chin ho,感謝您花時間與我們分享您的回饋。 得知您最近的住宿與六個月前在我們酒店的住宿相比沒有達到您的期望，我們深表遺憾。對於啤酒種類有限造成您的不便，我們深表歉意。 我們知道這些設施對我們的客人很重要，我們將考慮您的意見以進行未來的改進。不過，我們很高興聽到您對我們的整體服務和硬體設施感到滿意且符合標準。 我們感謝您在這方面的客氣話。我們重視您的回饋，因為它有助於我們確定可以改進的領域。 您的滿意是我們的首要任務，希望有機會在您下次光臨時為您提供更好的體驗。再次感謝您選擇入住我們酒店，我們希望很快歡迎您回來。此致，Katherine賓客體驗經理

Dear Guest,Thank you so much for your perfect score! We are delighted to hear that you had a wonderful experience with us. It was a pleasure to have you as our guest, and we are thrilled that we met your expectations. We strive to provide exceptional service and ensure our guests have a memorable stay. We hope to welcome you back in the future for another fantastic experience. Thank you once again for your review!Warm regards,KatherineGuest Experience Manager

Dear MEI LAN,We apologize if we did not meet your expectations during your stay. Our team strives to provide excellent service and a comfortable experience for all our guests, and we regret if we fell short in any way.We hope you will consider giving us another opportunity in the future and allow us to provide you with a better experience.Warm regards,KatherineGuest Experience Manager

Dear Thomas Thieu,Thank you for staying with us and taking the time to provide your feedback. We are delighted to hear that you appreciated our convenient location for shopping and transportation. It was a pleasure having you as our guest and we hope to welcome you back soon.Warm regards,KatherineGuest experience Manager

Dear Wei Yuen,Thank you for your review of our hotel. We are sorry to see that your experience fell short of your expectations and apologize for any inconvenience you may have encountered during your stay. We strive to deliver the highest level of hospitality and we regret that we were unable to provide this for you. We would appreciate any additional feedback you might be willing to share so that we can continue to improve our services and facilities.Thank you for staying with us and we hope to have the opportunity to better serve you in the future.Best regards,KatherineGuest Experience Manager

親愛的 I TENG,感謝您抽出寶貴時間向我們提供回饋。 我們很高興聽到您發現我們的房間乾淨舒適。 對於鬆動的地板和透明的窗簾，我們深表歉意。 我們已註意到這些問題，並將與我們的維護和客房服務團隊一起解決這些問題。關於您對缺少遮光百葉窗的擔憂，我們所有的房間都有遮光百葉窗。 它們位於電燈開關附近，如果客人需要任何幫助來找到它們，我們鼓勵客人聯繫我們的前台。感謝您選擇入住我們酒店，我們希望盡快歡迎您回來。此致，Katherine賓客體驗經理

Dear Cheung Hing,Thank you for your recent stay with us and taking the time to leave such a wonderful review. We are thrilled to hear that you had an enjoyable experience with us and found our room and amenities to be to your liking. Your feedback is much appreciated, and we hope to have the pleasure of welcoming you back again soon.Warm regards,KatherineGuest Experience Manager

Dear Kin kuan,Thank you for your perfect score! We are delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!Warm regards,KatherineGuest Experience Manager

Dear Mr. Wong,Thank you for choosing our hotel for your stay and for taking the time to provide us with a perfect rating. We are thrilled to hear that you had an enjoyable experience with us.We appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the near future.Warm regards,KatherineGuest Experience Manager

Dear Kai Lun, Thank you for sharing your positive experience at our hotel. We are delighted to hear that our frontline and gym staff made your stay enjoyable and provided you with excellent service. We greatly appreciate your kind words and look forward to welcoming you back to our hotel in the near future. Best regards,KatherineGuest Experience Manager

Dear yoon young soon,Thank you so much for the wonderful review! We're delighted to hear that you enjoyed your stay with us and that everything met your expectations. We hope to have the pleasure of welcoming you back to our hotel in the near future!Warm regards,KatherineGuest Experience Manager

Dear Sen Ching ,We appreciate your positive feedback and are thrilled to hear that you enjoyed your stay with us. Thank you for taking the time to share your experience. We hope to welcome you back soon.Best regards,KatherineGuest Experience Manager

Dear Ms. Lin,Thank you for taking the time to share your valuable feedback regarding your recent stay with us. We are delighted that you found our room decor tasteful, cosy, and comfortable. However, we apologize for the inconvenience you experienced with the shower drains. We will work on rectifying the issue as soon as possible.We appreciate your kind words about our staff, except for the breakfast staff whom you found a bit odd and blunt. We apologize for any discomfort caused to you and will certainly address the matter with our breakfast team. We strive to provide a warm and welcoming atmosphere for all our guests, and have taken note of your comments to ensure that we continue to improve the quality of our service.We would like to thank you once again for choosing to stay with us. We hope that you will give us another opportunity to serve you in the future.Best regards,KatherineGuest Experience Manager

亲爱的宾客您好！感谢您选择入住我们酒店！我们非常感谢您为我们留下的肯定与好评，为宾客提供舒适贴心的居住体验是我们一向的工作宗旨与不懈追求！期待您再次光临我们的酒店，祝您生活愉快！Katherine, Guest Experience Manager

Dear tsz ki,On behalf of The Silveri Hong Kong-MGallery, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories..We look forward to welcoming you back in the near future.Sincerely,Katherine BudhraniGuest Experience Manager

Dear Cammy,Thank you for giving us a perfect score.We appreciate that you decided to stay with us, and we are happy knowing you had a great trip.We hope to see you again in the near future.Warm regards,Katherine BudhraniGuest Experience Manager

Dear Mr. Fung,Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Katherine BuhraniGuest Experience Manager

尊敬的客人，非常感謝您給我們留下這麼好的評論。 我很高興聽到您在 The Silveri Hong Kong-MGallery 過得愉快。我們期待在不久的將來歡迎您回來。真摯地，凱瑟琳布德拉尼賓客體驗經理

Dear KA LEE,On behalf of The Silveri Hong Kong-MGallery, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories..We look forward to welcoming you back in the near future.Sincerely,Katherine BudhraniGuest Experience Manager

Dear Ming Fai,On behalf of The Silveri Hong Kong-MGallery, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories..We look forward to welcoming you back in the near future.Sincerely,Katherine BudhraniGuest Experience Manager

Dear Mr. Chan,Thank you for your recent stay at The Silveri Hong Kong-Mgallery.I am happy to hear you were in general satisfied with your stay and I will share your comments with the team who will be delighted to read such positive comments from our valued guest. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back to The Silveri Hong Kong-MGallery in the near future. Sincerely,Katherine BudhraniGuest Experience Manager

Dear Eric,Thank you for your excellent review. We're happy to hear that you enjoyed your stay with us. Thank you again for choosing The Silveri Hong Kong-MGallery, and we look forward to welcoming you back on your next visit.Warm regards,Katherine BudhraniGuest Experience Manager

Dear wing lam,Thank you very much for leaving us such a nice comment. It’s a great & rewarding feeling to hear that you enjoyed your stay at The Silveri Hong Kong-MGallery.We look forward to welcoming you back in the near future.Sincerely,Katherine BudhraniGuest Experience Manager

Dear Chun Kwong,Thank you for sharing positive feedback about your recent stay at our hotel.We are delighted to hear you enjoyed your stay.We look forward to welcoming you back.Warm Regards,Katherine BudhraniGuest Experience Manager

Dear Ka lao,On behalf of The Silveri Hong Kong-MGallery, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories..We look forward to welcoming you back in the near future.Sincerely,Katherine BudhraniGuest Experience Manager

Dear Chi Ming,On behalf of The Silveri Hong Kong-MGallery, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories..We look forward to welcoming you back in the near future.Sincerely,Katherine BudhraniGuest Experience Manager

Dear Miu Ling Cathy,On behalf of The Silveri Hong Kong-MGallery, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories..We look forward to welcoming you back in the near future.Sincerely,Katherine BudhraniGuest Experience Manager

Dear Yip Tung,Thank you very much for leaving us such a nice comment. It’s a great & rewarding feeling to hear that you enjoyed your stay at The Silveri Hong Kong-MGallery. We look forward to welcoming you back in the near future. Sincerely,Katherine BudhraniGuest Experience Manager

Dear Joseph,On behalf of The Silveri Hong Kong-MGallery, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories..We look forward to welcoming you back in the near future.Sincerely,Katherine BudhraniGuest Experience Manager

Dear Jacqueline,On behalf of The Silveri Hong Kong-MGallery, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories..We look forward to welcoming you back in the near future.Sincerely,Katherine BudhraniGuest Experience Manager

Dear Ka lai,On behalf of The Silveri Hong Kong-MGallery, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories..We look forward to welcoming you back in the near future.Sincerely,Katherine BudhraniGuest Experience Manager

Dear Jamie,On behalf of The Silveri Hong Kong-MGallery, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories..We look forward to welcoming you back in the near future.Sincerely,Katherine BudhraniGuest Experience Manager

致尊敬的 Kam Wing：這是來自香港銀樾美憬閣的問候。多謝您抽空與我們分享在敝酒店之入住經驗。未能帶給您最滿意的體驗，我們非常抱歉，我謹代表敝酒店作出真誠致歉。感謝您寶貴的回饋，並衷心希望於不久之將來能再次為您服務。敬祝 生活愉快香港銀樾美憬閣房務總監雷倩玉