Dear YI CHEN,Thank you for taking the time to share your review on Hotels.com! We value your feedback and are delighted to hear that you had a positive experience during your stay. An 8 out of 10 rating is certainly promising, and we would love to know more about what made your stay enjoyable.If you have any specific comments or suggestions for improvement, please don't hesitate to share them with us. Your input helps us strive for even better guest experiences in the future.We hope to have the pleasure of welcoming you back in the near future and providing you with a perfect 10 out of 10 stay. Thank you for choosing our hotel for your accommodations, and we look forward to serving you again.Warm regards,Waldorf hotel

Thank you for submitting your rating of your stay

Hi Leanne, Thank you for taking the time to review your stay with us. Unfortunately the system will not translate so I cannot see your comments. Thanks again for taking the time to submit

Thank you taking the time to submit a review. We agree our location is convenient. We have a bus stop right in front of the lobby. In 10 minutes you will be in the heart of Vancouver close to all the attractions. For those that drive we offer complimentary parking which is hard to find in Vancouver. We are a small 30 room boutique hotel with only 1 floor of rooms. Yes I agree it would be nice to have an elevator. Thanks again for taking the time

Thank you for taking the time to review our boutique property.I was disheartened to hear about the housekeeping. It is my expectation that our rooms are clean, tidy and safe for all our guests. I will share this review with our housekeeping staff to ensure that no other guests feel this way. Yes you are correct we are home to the famous Tiki Bar adjacent to our Italian Restaurant. Thank you again for sharing your concerns

Dear Guest, Thank you for taking the time to review our hotel. All the feedback we receive from our guests is important to us, as it helps us improve as a business. We always do our best to provide a comfortable, clean and safe stay for all our guests. I am sorry we were not able to address any of these issues while you were with us. We do apologize that we did not live up to your expectations. We will strive to do better in the future. Once again we would like to thank you for taking the time to review the hotel. Regards the team at Hotel at the Waldorf.

Thanks, for staying!

We're glad to hear that our hotel's location near Commercial Drive, the SkyTrain, and downtown was convenient for you. We strive to provide our guests with a convenient and accessible location to explore the city. Should you choose to stay with us again in the future, we hope to provide you with an even better experience overall. Thank you for sharing your positive feedback!

Thank you for bringing your concerns to our attention. We appreciate your feedback and apologize for any inconvenience you experienced.We take all guest feedback seriously and will review our amenities offerings to ensure a more comfortable stay for all our guests.If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Mia Supervisor

Thank you for your feedback. We greatly value our team's commitment to exceptional service, especially during late-night check-ins. We're glad to hear about your positive experience.Mia Supervisor

Thank you for choosing to stay with us. We appreciate your patronage and hope you had a pleasant experience.Best regards,Mia Supervisor

Thank you for your feedback. We appreciate your recognition of our exceptional staff. We apologize for any inconvenience caused by the noise in the area. We strive to maintain cleanliness standards and will continue to improve.Mia Supervisor

Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

Thank you for sharing your experience. We appreciate your feedback and will address the issues mentioned. We're glad you found the staff pleasant and enjoyed the food options. We'll work on improving the coffee quality and ensuring all amenities are provided consistently. We hope to welcome you back for another visit.

Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience caused by the noise disturbance and any misunderstanding during your interaction with our staff. Your comments are valuable to us, and we will address these concerns internally to ensure a more seamless experience for our guests in the future. Please don't hesitate to reach out if there's anything further we can assist you with.Warm regards,

We sincerely apologize for the inconvenience you experienced during your stay in Room 104. Your feedback is invaluable to us, and we deeply regret that the noise disturbance from both the music and the road disrupted your comfort. Please rest assured that we take your comments seriously and will address the issues with the room's soundproofing to ensure a more peaceful environment for future guests. We appreciate your understanding and hope for the opportunity to welcome you back for a much-improved stay.

We understand and respect your perspective. Should you ever decide to give us another chance in the future, we'll do everything possible to ensure a vastly improved experience. Thank you for sharing your feedback with us.

We're truly sorry to hear about the issues you encountered during your stay, particularly regarding the presence of cockroaches and uncleaned drawers in your room. This falls far below the standard of cleanliness we strive to maintain for our guests. Rest assured, we are taking immediate action to address these concerns and have implemented additional measures to ensure thorough cleaning and pest control in all our rooms. Your feedback is invaluable in helping us improve, and we sincerely apologize for any inconvenience caused. We hope to have the opportunity to regain your trust and welcome you back for a much more pleasant experience in the future.

Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

We're deeply sorry to hear that your experience at our hotel fell short of your expectations. Your comfort and satisfaction are our top priorities, and we regret that we failed to meet them during your stay. We understand the importance of amenities such as working phones and readily available towels, and we apologize for any inconvenience caused by their absence. Please know that your feedback is being taken seriously, and we are actively working to address these issues to ensure a more enjoyable experience for all our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.

We're truly sorry to hear about your disappointing experience during your recent stay with us. Your feedback is crucial to us, and we sincerely apologize for any inconvenience caused by our inflexible check-in times and the design of the bathroom in your suite. We understand the importance of providing a comfortable and accommodating environment for our guests, and it's disheartening to hear that we fell short of your expectations. Please know that we take your comments seriously and will use them to improve our services and facilities moving forward. We appreciate your past patronage and regret that we were unable to provide a more positive experience for you this time. If you ever reconsider staying with us again, we would welcome the opportunity to exceed your expectations and regain your trust.

We're deeply sorry to hear about your unpleasant experience upon entering our hotel. Maintaining a clean and welcoming environment is a top priority for us, and we sincerely apologize for any odor that may have detracted from your stay. Your feedback is incredibly important, and we take it seriously as we continually strive to improve our services. We understand your disappointment, and we regret that we were unable to meet your expectations on this occasion. We hope you'll reconsider in the future, and if given the opportunity, we would be grateful for the chance to provide you with a much more positive experience.

We're truly sorry to hear that your experience at our hotel was less than satisfactory. Maintaining a clean and organized environment is a priority for us, and we apologize for any shortcomings in this regard during your stay. Your feedback is invaluable, and we will address the issues you've raised to ensure a more pleasant experience for our guests in the future. We hope you'll consider giving us another chance to exceed your expectations on your next visit.

Thank you for sharing your rating with us. We appreciate your feedback and will strive to make improvements based on your experience.

Thank you for sharing your experience with us. We apologize for the discomfort and inconvenience you encountered during your stay. Your feedback is valuable, and we will take it into account to improve our services and facilities.

Thank you for sharing your rating with us. We appreciate your feedback and will strive to make improvements based on your experience.

Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay. We appreciate your recognition of our staff's efforts and are glad you found your room comfortable and clean. We look forward to welcoming you back in the future!

Thanks for staying. We look forward to welcoming you back in the future!

Thanks for staying. We look forward to welcoming you back soon!

Thanks for staying. We look forward to welcoming you back in the future!

We're sorry to hear about your disappointment. We'll address your concerns promptly and strive to improve.

Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and appreciated our amenities and staff. We look forward to welcoming you back soon!

Thanks for staying.

Thank you for bringing your experience to our attention. We're sorry to hear about your disappointment. We'll address your concerns promptly and strive to improve.