10/10 優異
Io Cheng
親子同遊, 伴侶同遊
2023年8月7日
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel is nestled right next to Vienna's iconic Schönbrunn Palace, allowing us to immerse ourselves in the enchanting ambiance of a bygone era. The hotel's lobby, housed in a charming and picturesque old building, exudes romance and timeless beauty. Our room, situated in a newer annex connected to the historic structure, was impeccably furnished and provided us with a clean and blissful sleep.
The hotel's restaurant surpassed our expectations, offering a delightful variety of delectable dishes that kept us eagerly savoring each meal. Moreover, the staff promptly and kindly arranged a taxi for us when we needed to head to the airport.
The only minor drawback was related to our request for a late check-out (for which we paid). Unfortunately, our room key card ceased to function after noon, necessitating a visit to the hotel front desk to have it reconfirmed. Each time the front desk confirmed the card, it would only grant us access once before requiring further confirmation. We hope this inconvenience can be addressed in the future to enhance the overall experience for guests.
Despite this small setback, our stay was thoroughly enjoyable, and we truly appreciated the hotel's efforts to provide a memorable travel experience.