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Azura Bermuda的評價

4 out of 5
Azura Bermuda
90 South Road, Warwick Parish, Warwick Parish

評價

9.0

卓越

10 分評分，優異；155 則評價中有 99 則" "
8 分評分，不錯；155 則評價中有 36 則" "
6 分評分，一般；155 則評價中有 15 則" "
4 分評分，欠佳；155 則評價中有 5 則" "
2 分評分，很差；155 則評價中有 0 則" "

9.6/10 

整潔度

9.4/10 

職員與服務

8.0/10 

設施服務

9.2/10 

住宿狀況

9.2/10 

環保程度

評價

4/10 欠佳

song

親子同遊
they have a private beach but it is bascally a fake one, no beach only tides. We only stayed for two nights and the second night room was cleaned with no towels. we had to contact staff for two times for the towel to be brought over.
於 2023 年 8 月住了 2 晚
Nagma 於 2023年8月28日的回應
Dear Guest,On behalf of the entire Azura team, I would like to extend a heartfelt apology for less than a perfect stay. Unfortunately, Azura beach does come and go depending on the wind direction and the current. And this can change from day to day. In such case we do provide a complementary shuttle service to nearby beaches. In regards to the Housekeeping service, this is definitely not the Azura standard, and your comments have been addressed with the staff member and the Manager.Thank you for your feedback as this provides an opportunity to address our shortcomings. Regards,Nagma WalkerGeneral Manager

10/10 優異

Arlinda

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful and very relaxing.
於 2024 年 5 月住了 2 晚
Nagma 於 2024年5月20日的回應
Dear Arlinda,Thank you for review and for choosing Azura Bermuda!Best Regards,Nagma WalkerGeneral Manager

10/10 優異

Aram

家人同遊
讚好：設施服務
Management and staff was very helpful Thank you to at Azura that made our vacation pleasant. Will be back miss you all already. Cheers🍺
於 2024 年 5 月住了 5 晚
Nagma 於 2024年5月19日的回應
Dear Aram,Thank you for choosing Azura Bermuda and your kind words! We will be sure to share your comments with the entire team.We look forward to welcoming you back to our little paradise!Best Regards,Nagma WalkerGeneral Manager

10/10 優異

Thalia

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
An absolute gem! From the moment I stepped foot into the lobby, I was greeted with professionalism and friendliness. The villa we stayed in was immaculate, boasting modern amenities and breathtaking view that I cannot say enough about! The staff went above and beyond to ensure my stay was nothing short of perfect. Even though the resort was under construction, it was peaceful and quiet. It was the PERFECT retreat for my friends and I. I can't wait to return to this paradise. Thank you!
於 2024 年 5 月住了 3 晚
Nagma 於 2024年5月6日的回應
Dear Thalia,We are pleased to hear that you enjoyed the resort and had a memorable vacation!We are nearing the end of the construction of our new restaurant over the next few weeks and look forward to welcoming you back to experience the new offerings and facilities. Thank you for your kind words and I will be sure to share your comments with the entire Azura staff members. Best Regards,Nagma WalkerGeneral Manager

4/10 欠佳

Jeremy

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
This was disappointing. My colleague and I could not check into our rooms until TWO AND A HALF HOURS after regular check-in time. The front desk staff was not particularly apologetic either. Rooms were mediocre, a lot of dust under the bed area, showers with little pressure and barely hot water, and general inconveniences such as no plugs near the bed/no replacement of used coffee/tea pods. Would not recommend.
於 2024 年 4 月住了 3 晚
Nagma 於 2024年5月3日的回應
Dear Jeremy,Thank you for your feedback.I would like to extend our sincere apology on behalf the entire Azura team for less than a perfect experience. In the service industry there are often service and product issues that arise, and we take all guest feedback seriously to address deficiencies. I understand and empathize how the delay in getting your room would be disappointing and an inconvenience. I also extend my heartfelt apology for the condition of the room. Please be assured that all feedback has been addressed with the respective managers to implement and train staff in taking corrective procedures. Thank you again for taking the time to provide your invaluable feedback to assist us in addressing our shortcomings. Regards,Nagma WalkerGeneral Manager

6/10 一般

Julie

讚好：職員與服務和住宿狀況
The views were BEAUTIFUL and the staff was very kind. I think this hotel will be better and more organized once construction is finalized. There were a few areas that felt like false advertising: website says you can walk to elbow beach but after attempting and feeling unsafe when the sidewalks ran out, we asked the front desk and she said you have to walk in the road. The website also says that there is a complementary shuttle to horshoe bay but when we tried to take it, we were told that it is not up and running yet. We booked the rooftop yoga class but when we showed up we were told we needed mats from the front desk and they were supposed to tell us that when booking but they didn’t. I went back down to get them and was told they didn’t have enough left because guests don’t return them. They should say you need to bring your own then. The garden room was a good size but needed a full size mirror somewhere and hooks in the bathroom (the bathroom door had marks that hooks had been previously there but ripped off). The rug runner in the room was also dirty. Disappointing for a hotel that is meant to be upscale. The pool bar food was very good. Be warned that this hotel has a lot of hills and stairs to get to different areas. The beach area is down a VERY steep hill. Overall good hotel that needs some improvements that I think will be fixed after construction and more staff are hired and trained.
於 2024 年 4 月住了 3 晚
Nagma 於 2024年5月2日的回應
Dear Julie,Thank you for taking the time to provide invaluable feedback as this provides an opportunity for us to address our shortcomings. I apologize for the miscommunication regarding the yoga mats and have addressed this with the respective Department Head Manager for staff training. We are currently awaiting a shipment of yoga mats that will be placed in each hotel guest room and readily available. Unfortunately, the beach shuttle is only available in season which is May 1 to October 31st. During the off-season, this is available on a case by case based on staff availability. In regard to the sidewalks, this is an Island-wide issue as most areas do not have continuous pavements and require some walking on the road. Residents of Bermuda are very aware and conscious of this and take extreme care while driving. On behalf of the housekeeping and management, I apologies for the condition of the room and this has been addressed with the respective managers. This is definitely not Azura standard, and our objective as always is to deliver a superior product and experience. There are definitely a few elevation areas around the property, please note we do provide a golf cart service to transport guest around the property and to and from the beach. The construction of our new restaurant will be completed by mid-May, and our new saltwater ocean pool will also be in service by this time. We thank you again for your candid feedback and hope this experience hasn't totally marred your impression of Azura Bermuda. And look forward to the opportunity of welcoming you back to experience all our new offerings and service that is synonymous with the spectacular Azura views and product.Sincerely,Nagma WalkerGeneral Manager

6/10 一般

James (Carversville)

讚好：整潔度
不滿：住宿狀況
於 2024 年 4 月住了 4 晚
Nagma 於 2024年5月1日的回應
Dear James,Thank you for your review.We are sorry to hear that we fell short of a perfect score. Any further information you can provide to assist us to address are shortcomings is welcomed. Regards,Nagma WalkerGeneral Manager

10/10 優異

Nicholas (south setauket)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our stay at the Azura hotel was wonderful. The views are beautiful, the rooms are updated, and the service is great. There are a few pools and the food was excellent. More importantly, the hotel is centrally located and so close to everything. It’s about 10 mins driving to Hamilton. It’s about 15-20 minutes to the aquarium and like 8 minutes to horseshoe bay beach which is stunning. I would recommend staying here to anyone looking for a nice hotel in Bermuda. They also partnered with very kind taxi drivers. We really enjoyed talking rides with Darren who knew the lay of the land. It almost wasn’t this way, 3 days before the trip we received an email that the hotel was under a renovation in the kitchen that was behind schedule. We were anxious bc we were traveling for the first time with our 10 month old baby. I reached out to the hotel and they did everything in their ability to accommodate us and make things right. They helped make an inconvenient situation work for us. I especially want to thank Claire, the manager. When I originally reached out about by displeasure with the renovation, she did all she could to make it worth it and make us feel valued despite my direct and sometimes rude comments. She is the best part of the hotel because of her understanding and determination to keep guests happy.
於 2024 年 4 月住了 3 晚
Nagma 於 2024年4月24日的回應
Dear Nicholas,Thank you for taking the time to write this review! We appreciate your patience and understanding regarding the recent renovations during your stay. It is good to hear that you were able to enjoy your visit despite the restaurant closure. Our staff are our biggest asset, and I will be sure to share your comments with Claire. I am happy to report that the restaurant is fully operational, and we look forward to welcoming you back to experience all our new offerings. Best Regards,Nagma WalkerGeneral Manager

10/10 優異

Michelle

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was our 3rd time visiting Bermuda and first stay at Azura. We spent a week and did not want to leave! Our Edgewater room was an oceanfront with balcony with the most beautiful view of the sparkling blue and aquamarine ocean colors along with Bermuda longtails flying by and migrating humpback whales splashing out past the reefs. A school of parrot fish could be seen in the shallow waters each morning and evening as well. The room and bathroom were brand new and comfortable with AC as needed and an ocean breeze from the balcony. Landscaping throughout the property was beautiful with palms and native plants and a few levels with lounge chairs for sunbathing. The pool had some lounge chairs with umbrellas and high top tables as well as a bar and open air eating area which was a favorite of ours for breakfast and afternoon Rum Swizzles! Thank you Joelle, Catherine, Michael, and Habib for your attentive service and friendly, welcoming hospitality. You will be truly missed! Any requests we had were attended to promptly by the front desk, such as ordering a taxi (Barbara and Darrin were our favorite drivers!) or giving us information on bus routes(bus stops both ways are at the hotel entrance). We knew coming here that Azura is new and in the process of building and perfecting the property but we still found it to be a place that was absolute Heaven. We can't wait to return someday! Thank you to our Azura team! Tip: We went in the last week of the off season, perfect weather!
於 2024 年 3 月住了 7 晚
Nagma 於 2024年4月8日的回應
Dear Michelle,Thank you for the review, and for choosing Azura Bermuda!We are pleased to hear that you enjoyed your stay, and our team took care of your requests in a timely and satisfactory manner. I will be sure to share your kind comments with the entire team!Thank you again, and we look forward to welcoming you back. Best Regards,Nagma WalkerGeneral Manager

10/10 優異

Crystal Victoria (Fort Lauderdale)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Nagma 於 2024年4月8日的回應
Dear Crystal,Thank you for your review!!Best Regards,Nagma WalkerGeneral Manager

8/10 不錯

mary

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A work in progress: already beautiful Will be stunning when finished Restaurant: larger pool, beach access
於 2024 年 3 月住了 5 晚
Nagma 於 2024年4月4日的回應
Dear Mary,Thank you for choosing Azura Bermuda and for the review! We look forward to welcoming you back to experience all the new amenities.Best Regards,Nagma WalkerGeneral Manager

10/10 優異

Jennifer L

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was incredibly spacious and the view was breathtaking.
於 2024 年 3 月住了 4 晚
Nagma 於 2024年4月3日的回應
Dear Jennifer,Thank you for your review! We are pleased to hear that you enjoyed your stay and the spectacular views!!Best Regards,Nagma WalkerGeneral Manager

8/10 不錯

Sharrise

讚好：整潔度和職員與服務
於 2024 年 3 月住了 2 晚
Nagma 於 2024年3月27日的回應
Dear Sharrise,Thank you for your review and for choosing Azura Bermuda!!We look forward to the opportunity of welcoming you back.Best Regards,Nagma WalkerGeneral Manager

10/10 優異

Dayl

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 7 晚
Nagma 於 2024年3月13日的回應
Dear Dayl,Thank you for your review and for choosing Azura Bermuda.We look forward to the opportunity to welcoming you back.Best Regards,Nagma WalkerGeneral Manager

6/10 一般

Cantrice L

伴侶同遊
讚好：職員與服務和住宿狀況
The stay was ok need more food options on the resort. A Lot of ants in the room unfortunately.
於 2024 年 2 月住了 2 晚
Nagma 於 2024年3月4日的回應
Dear Cantrice,Thank you for taking the time to provide your feedback.As you may have noticed during your stay, we are in the process of adding on an indoor dining room as well as a saltwater pool which will both offer additional food and beverage offerings. We hope you can revisit to experience the new and updated amenities. I am sorry to hear about the ants in the room. Unfortunately, as a sub-tropical Island and especially during the rainy season, we can experience ants, and this is by no means a reflection of lack of cleanliness. Thank you again for your feedback, and we hope we have an opportunity of welcoming you back to Azura.Best Regards,Nagma WalkerGeneral Manager

10/10 優異

Quanika

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Area was peaceful
於 2024 年 1 月住了 2 晚
Nagma 於 2024年2月5日的回應
Dear Quanika,Thank you for your review and for choosing Azura Bermuda!!We look forward to welcoming you back.Best Regards,Nagma WalkerGeneral Manager

8/10 不錯

Kimberly

伴侶同遊
讚好：整潔度和職員與服務
The views were spectacular! The bartender "Trouble" was also phenomenal! He provided great cocktails along with some of the island's history. We truly enjoyed his company as we were the only guests there mid-January. *Be cautious of cool weather The hike down to and up from beach is something to note. I would not recommend for anyone with mobility issues. Although is worth the hike! and just wait till they finish they beach pool currently under construction. Much needed indoor dining is also currently under construction. I would go back again when all is complete.
於 2024 年 1 月住了 3 晚
Nagma 於 2024年2月1日的回應
Dear Kimberly,Thank you for taking the time to provide feedback. I am pleased to hear you enjoyed your stay despite the cool weather. Yes, the beach is bit of a walk, however, there is gold cart available to take guest to the beach and back. I apologize if you were not made aware of this service. We are very excited with the new upcoming facilities in June this year and look forward to welcoming you back to experience them. Thank you again for your review and I will be sure to pass on kind words to "Trouble" the bartender! Best,Nagma WalkerGeneral Manager

10/10 優異

Stephen

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, beautiful rooms, incredible views, attentive and extremely friendly and helpful staff, an exquisite place to stay.
於 2023 年 11 月住了 4 晚
Nagma 於 2024年1月31日的回應
Dear Stephen,Thank you for your feedback and kind words!We are pleased to hear that you had an enjoyable stay. I will be sure to share your feedback with the entire team and look forward to welcoming you back.Best,Nagma WalkerGeneral Manager

8/10 不錯

Sto'ne

The stay was good.
於 2024 年 1 月住了 2 晚
Nagma 於 2024年1月29日的回應
Dear Sto'ne,Thank you for you feedback! We are pleased to hear you had an enjoyable stay and look forward to seeing you again.Best Regards,Nagma WalkerGeneral Manager

10/10 優異

wendy E

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hospitality was amazing. Thanks to Florenta asst manager, the front desk Claire and Solei, the restaurant and bar Trouble, Hani, Avik, Nico, Vivian and others who made our stay a very enjoyable one. Great spa service also.
於 2024 年 1 月住了 6 晚
Nagma 於 2024年1月15日的回應
Dear Wendy,Thank you for your review and kind words.Our staff are our biggest asset and would be sure to share your comments with the entire team. Thank you for choosing Azura Bermuda. We look forward to welcoming you back in the near future.Best Regards,Nagma WalkerGeneral Mana

10/10 優異

audrey

讚好：整潔度、職員與服務、設施服務和住宿狀況
The entire staff was exceptionally helpful, pleasant and very knowledgeable. Ms Clair, and her team was very supportive and professional.
於 2024 年 1 月住了 6 晚
Nagma 於 2024年1月15日的回應
Dear Audrey,Thank you taking the time to write a review.I am pleased to hear you had a positive experience and will share your comments with Claire and the team.Thank you again and we look forward to welcoming you back!Regards,Nagma WalkerGeneral Manager

8/10 不錯

Jatin (Voorhees)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Nice new property and views but too far from things -has a tiny beach. Not really a resort—it seems to be partial ownership property w rooms available for rent. Biggest drawback was limited dinning and entertainment options you would expect in a top resort. Gym is tiny and not much to do in the property—one Resturant —basic menu but very expensive for the quality. We would not stay here. Staff were friendly and helpful though. I would also not recommend going to Bermuda during holidays most of the stuff is closed—we visited bad time of the year
於 2023 年 12 月住了 6 晚
Nagma 於 2023年12月29日的回應
Dear Jatin,Thank you for taking the time to provide feedback on your recent stay. Azura Bermuda operates as a Condo Hotel, and the units are owned by individual owners. However, hotel operations and services are on par with small luxury hotels. Our beach, unfortunately, is at the mercy of mother nature and changes in size almost on a daily basis depending on the wind direction and current. It is for this very reason have our sand decks, and also provide complimentary shuttle service to nearby beaches in season. We are currently in the process of building a brand new in-door dining restaurant which will be opening in May 2024, along with a state-of-the art fitness facility, as well as a saltwater ocean pool & bar which are all scheduled open mid-year 2024. We do hope we have the opportunity of welcoming you back sometime in 2024 to experiences the new and upgraded resort amenities. Thank you again for your invaluable feedback.Best Regards,Nagma WalkerGeneral Manager

10/10 優異

Nazgul

Nagma 於 2024年2月5日的回應
Dear Nazul,Thank you for your review and for choosing Azura Bermuda!!We look forward to welcoming you back.Best Regards,Nagma WalkerGeneral Manager

6/10 一般

Humberto

於 2023 年 10 月住了 3 晚
Nagma 於 2023年12月29日的回應
Dear Humberto,Thank you for choosing Azura Bermuda and your review.Regards,Nagma Walker General Manager

10/10 優異

Teresa

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location & Beautiful view!! Will definitely stay here again
於 2023 年 12 月住了 2 晚
Nagma 於 2023年12月29日的回應
Dear Teresa,Thank you for your review!We look forward to welcoming you back!Best Regards,Nagma WalkerGeneal Manager

10/10 優異

Daniel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was great, clean, pretty stringent on leaving at checkout despite having a airplane delay
於 2023 年 11 月住了 4 晚
Nagma 於 2023年12月29日的回應
Dear Daniel,Thank you for taking the time to write a review, and you 10 out of 10 rating!I understand and empathies with your disappointment regarding the checkout time. Unfortunately, due to the fact that we had guest arriving in your room we were not able to accommodate your request. We hope this experience didn't totally mar your impression of Azura, and we look forward to the opportunity of welcoming you back.Best Regards,Nagma WalkerGeneral Manager

10/10 優異

Karl (Fort Mill)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We enjoyed 5 nights at this resort very much. The building we stayed was brand new and the rooms are ver spacious. The staff is very helpful and friendly including the restaurant at the pool area. The resort has not much of a beach, but they have a shuttle which drops customers off a beautiful beach 10 minutes south from the hotel. We will return. Amazing experience 😃
於 2023 年 11 月住了 5 晚
Nagma 於 2023年11月29日的回應
Dear Karl,Thank you for your review!We are pleased to hear that you enjoyed your stay and thank you for choosing Azura. Unfortunately, we are very much at the mercy of mother nature with our beach. The beach comes and goes depending on the wind and current direction. Hence, the availability of a complimentary shuttle to nearby beaches.Thank you again for your feedback, and we look forward to welcoming you back. Regards,Nagma WalkerGeneral Manager

8/10 不錯

Akshay

商務旅客
讚好：職員與服務、設施服務和住宿狀況
Azura Bermuda has really enviable views of the ocean. The staff is extremely friendly, courteous, and helpful. The room that I was allocated, however, looked a bit old. There were some stains on the carpet and the sofa and I would not consider the room luxurious. The overall property, however, is very well maintained and you get amazing views of the ocean from the property.
於 2023 年 11 月住了 2 晚
Nagma 於 2023年11月29日的回應
Dear Akshay,Thank you for your feedback and kind comments regarding the staff. I will be sure to share your comments with the entire staff. Please be assured that your comments regarding the condition of the room have been shared with the management team and appropriate action has been initiated. Thank you again for your candid comments and it provides an opportunity to address our shortcomings.Regards,Nagma WalkerGeneral manager

10/10 優異

Tarek (South Portland)

讚好：整潔度、職員與服務和住宿狀況
Great location and view. Very friendly and kind staff.
於 2023 年 11 月住了 5 晚
Nagma 於 2023年11月23日的回應
Dear Tarek,Thank you for your review and for choosing Azura Bermuda!We are pleased to hear that you enjoyed your stay.Regards,Nagma WalkerGeneral Manager

10/10 優異

Michelle

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely alternative to Hamilton yet still convenient for meetings. Friendly and helpful staff. Beautiful rooms.
於 2023 年 11 月住了 2 晚
Nagma 於 2023年11月20日的回應
Dear Michelle,Thank you for your review and for choosing Azura Bermuda! We look forward to welcoming you back.Regards,Nagma Walker]General Manager

10/10 優異

todd

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
Nagma 於 2023年11月20日的回應
Dear Todd,Thank you for 5 out of 5 rating! We are pleased to hear the team met your expectations.Regards,Nagma WalkerGeneral Manager

10/10 優異

Guinevere (Oak Bluffs)

讚好：整潔度、職員與服務和住宿狀況
The property is lovely. However, the really should be a disclaimer that there is no beach after the peak season. The temperatures are still warm enough to swim.
於 2023 年 11 月住了 2 晚
Nagma 於 2023年11月6日的回應
Dear Guinevere,Thank you for your review. Unfortunately, the beach comes and goes throughout the year depending on the wind and current. Hence, we have sandy platforms and also provide complimentary shuttle service to nearby beaches.Thank you again for your feedback!Best Regard,Nagma WalkerGeneral Manager

10/10 優異

Brittany

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Small hotel but has everything you need. I love that it was so close to the beautiful Bermuda beaches. Views were great. The staff were super helpful and friendly.
於 2023 年 10 月住了 5 晚
Nagma 於 2023年10月25日的回應
Dear Brittany,Thank you for your feedback and for choosing Azura as your hotel of choice!I will be sure to share your kind words with the entire Azura team and look forward to welcoming you back.Regards,Nagma WalkerGeneral Manager

10/10 優異

Adner

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was perfect and migical .. i highly recommend staying here.. we did a private beach dinner and i proposed to my now fience.. everything was perfect.
於 2023 年 10 月住了 3 晚
Nagma 於 2023年10月23日的回應
Dear Adner,Thank you for your review. We would like to extend our heartfelt congratulations on your engagement, and for the opportunity to host you for your special day!We look forward to welcoming you back in the future.Best Regards,Nagma WalkerGeneral Manager

8/10 不錯

Bart

伴侶同遊
讚好：整潔度
The property had beautiful views and was clean. There really isn’t any beach but we knew that with booking so that’s not a deterrent. Everything is charged - even water is $2. They are renovating and there is still construction ongoing. It wasn’t noisy but a little unsightly. Overall a good place but for the price I would have expected a little more.
於 2023 年 10 月住了 3 晚
Nagma 於 2023年10月23日的回應
Dear Bart,Thank you for your feedback.We apologize for the unsightly construction, however, are pleased to hear it was not of a disturbance. We are in the process of adding additional amenities i.e., new in-door dining facilities, ocean pool, which will be available in mid-2024. We hope to welcome you back to experience the new facilities. Regards,Nagma WalkerGeneral Manager

8/10 不錯

Regina

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Fantastic ocean view. The water is crystal clear. There is a beach at the bottom of rocky steps but not at all times. Very pleasant and attentive staff. Nicely decorated room and good size balcony. The bus stop is right out front which is helpful and a shuttle to Horseshoe Bay. Fine dining is more than a walk away so you should have at the least a scooter.
於 2023 年 10 月住了 7 晚
Nagma 於 2023年10月21日的回應
Dear Regina,Thank you for the feedback.!We are pleased to hear that you enjoyed the spectacular views and the well-appointed accommodations. We look forward to seeing you in the near future.Best,Nagma WalkerGeneral Manager

10/10 優異

Aubrey Ann

Everyone is friendly and very helpful. Rooms with ocean view are fantastic!
於 2023 年 10 月住了 4 晚
Nagma 於 2023年10月21日的回應
Dear Aubrey,We are pleased to hear that you had an enjoyable visit with us. I will be sure to share your comments with the entire Azura Team.Best Regards,Nagma WalkerGeneral Manager

4/10 欠佳

真實旅客

家人同遊
讚好：客房舒適度
The suite had a very bad smell to it. The food tasted bad. A smoke detector went off in the night for an hour and woke the whole building, and no-one would answer the emergency number. It is a nice hotel but really not worth what you pay.
於 2023 年 10 月住了 2 晚
Nagma 於 2023年10月16日的回應
Dear Guest,Thank you for taking the time to provide your feedback, and for providing an opportunity to address our deficiencies. On behalf of the entire Azura staff and management team, we extend our sincere apology for less than a perfect stay. As in any service industry there often product and service issues that arise, and we take all guest feedback seriously to ensure process and training procedures are implemented to prevent future reoccurrences. Thank you again for your feedback. Regards,Nagma WalkerGeneral Manager

10/10 優異

Erik

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 4 晚
Nagma 於 2023年10月16日的回應
Dear Erik,Thank you for your review, and the perfect score! We look forward to welcoming you back in the near future.Regards,Nagma WalkerGeneral Manager

8/10 不錯

viorel

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚
Nagma 於 2023年10月12日的回應
Dear Viorel,Thank you for your review! We look forward to the opportunity to being of service in the future.Regards,Nagma WalkerGeneral Manager

10/10 優異

John

讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful property and a great bar. It will be even better when the new pool is open. Staff were lovely and helpful. Only downside is there is no beach and can’t see it returning any time soon.
於 2023 年 9 月住了 5 晚
Nagma 於 2023年10月3日的回應
Dear John,Thank you for your review!We look forward to welcoming you back to experience the new amenities. Regards,Nagma WalkerGeneral Manager

10/10 優異

Catherine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Drop dead gorgeous location! Oceanfront new rooms are beautifully designed. Beautiful pool. Food is good but menu is quite limited and there were some serving errors. Staff is supper friendly. Their beach just recently was washed away by a storm but they will curtesy shuttle you to nearby beaches. They are doing construction to expand but it was not at all distracting - at the far end of the property. Approaching the site from the road is not exactly one of the more lovely gateways as it’s in a bit of a more commercial area. I suspect when construction is over they may improve the entry experience. We loved it an would like to return!
於 2023 年 9 月住了 6 晚
Nagma 於 2023年10月2日的回應
Dear Catherine,Thank you for taking the time to write a review.I am pleased to inform you that we will be extending our Food & Beverage operations for the 2024 season with addition of a new ocean front dining restaurant. You are correct regarding the entrance to the hotel which is tied into the current construction project to be completed at the end of 2024.We look forward to welcoming you back to experience all the new amenities. Thank you again for your feedback.Regards,Nagma WalkerGeneral Manager

8/10 不錯

Natasha

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Azura was recently updated and it shows. The facility and the rooms were upscale and beautiful. That being said, we found it a bit misleading that the website boasted their sandy beaches however we weren’t able to access the beach unless it was low tide which at least in September is around 6am and 10pm. They did provide a taxi service to the surrounding beaches, however, which did help to make up for it. They are currently building a new restaurant facility for next year, but the existing restaurant faces the main pool which makes it a bit awkward to swim in it. They do have another roof top pool which helps. We also didn’t feel safe walking outside of the property because of narrow roads and fast drivers so cash only taxis are pretty much the main way to get around. The island itself however is very safe and inviting.
於 2023 年 9 月住了 4 晚
Nagma 於 2023年10月2日的回應
Dear Natasha,Thank you for your review. We are pleased to hear you enjoyed the facilities. Unfortunately, we are very much at the mercy of mother nature when it comes to our beach. The beach literally comes and goes overnight depending on the wind and current direction. It is for this very reason we have sandy beach terrace, however, I understand that this is not quite the same.Thank you again for your candid feedback.Best Regards,Nagma WalkerGeneral Manager

10/10 優異

Louis

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were excellent. The room (204) we stayed in was beautiful, clean, comfortable with a fantastic kitchen facility. It would be nice if the dinner options rotated or had more variety. The beach is non-existent, which we knew, but didn’t stop us from booking. Will be nice to see the additions coming in 2024 - would definitely go back
於 2023 年 9 月住了 6 晚
Nagma 於 2023年10月2日的回應
Dear Louis,Thank you for your feedback. I will be sure to pass on your feedback regarding the dinner options to our Head Chef. We look forward to welcoming you back to experience our new dining facility and the ocean pool in 2024!Best Regards,Nagma WalkerGeneral Manager

8/10 不錯

Stephanie

讚好：整潔度和住宿狀況
於 2023 年 9 月住了 3 晚
Nagma 於 2023年9月15日的回應
Dear Stephanie,Thank you for your review and for choosing Azura!!We look forward to welcoming you back.Best Regards,Nagma WalkerGeneral Manager

10/10 優異

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing location, amazing staff.
Azura was glorious. Staff was amazing. Accommodations equally amazing. My husband is in the last stages of cancer and I had a few room requests and all were met ahead of time. Some reviews mention property is under construction but I sincerely had to poke around looking for it as you would not even notice its kept so quiet. It would be too emotionally painful for me to go back to visit due to the circumstances but otherwise I would go back again.
於 2023 年 8 月住了 5 晚
Nagma 於 2023年9月5日的回應
Dear David,Thank you for your review and kind words! We are beyond happy to know we were able to provide a memorable stay under the truly unfortunate and sad circumstances. On behalf of the entire Azura team, we send our best wishes to you both. Best Regards,Nagma WalkerGeneral Manager

10/10 優異

Mark Thomas

伴侶同遊
讚好：職員與服務和設施服務
Everyone from office to restaurant were competent, friendly and a beautiful place. Convenient location to beaches and not to far to go anywhere due to middle location.
於 2023 年 8 月住了 5 晚
Nagma 於 2023年9月5日的回應
Dear Mark,Thank you for your review and for choosing Azura!!We look forward to the opportunity of welcoming you back in the near future.Best Regards,Nagma WalkerGeneral Manager

10/10 優異

Ahmet Fuat (Edgewater)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful resort with good management,staff is very helpful Rooms are beautifully designed with modern amenities.View is just breathtaking.Because of high tide there wasnt beach but hotel drives guests nearby beaches.Horseshoe Beach is best place to spend the day.Food is good but menu is a bit limited.Hamilton town is only 10 minutes by taxi,you can dine at many restaurants there.We can’t wait to go back to “Azura”Thanks for everything
於 2023 年 8 月住了 5 晚
Nagma 於 2023年8月30日的回應
Dear Ahmet,Thank you for your kind words and will be sure to share your comments with the Azura team!!We are pleased to hear you had an enjoyable stay with us and look forward to welcoming you back!!Regards,Nagma WalkerGeneral Manager

10/10 優異

Zoraida

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love it 😍
於 2023 年 8 月住了 3 晚
Nagma 於 2023年8月28日的回應
Thanks for your review!!

8/10 不錯

vincent

於 2023 年 8 月住了 7 晚
Nagma 於 2023年9月15日的回應
Dear Vincent,Thank you for your review and for choosing Azura!!We look forward to welcoming you back.Best Regards,Nagma WalkerGeneral Manager