標準客房 | 書桌、遮光窗簾/窗簾、隔音、熨斗/熨衫板

維斯坦布里希爾頓花園酒店的評價

3 out of 5
維斯坦布里希爾頓花園酒店
1575 Privado Rd, Westbury, NY

評價

7.8

不錯

10 分評分,優異;1012 則評價中有 437 則" "
8 分評分,不錯;1012 則評價中有 262 則" "
6 分評分,一般;1012 則評價中有 121 則" "
4 分評分,欠佳;1012 則評價中有 96 則" "
2 分評分,很差;1012 則評價中有 96 則" "

7.8/10 

整潔度

8.2/10 

職員與服務

7.6/10 

設施服務

7.6/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

Wei

非常好
於 2024 年 4 月住了 2 晚
GM 於 2024年4月24日的回應
Thank you for the great score

10/10 優異

真實旅客

商務旅客
讚好:整潔度、住宿狀況和客房舒適度
空間大,地點鄰近shopping mall
空間大,周圍環境安靜,雖不確定有沒有住滿,但隔音部分也未聽到太多噪音。 鄰近shopping mall與許多餐廳,涵蓋一般連鎖速食至稍微高級的café。 第一天check in的時候,前台沒有太多笑容,各種說明講起來像是例行公事背稿一樣,或許因為是跨年夜所以心情比較不好。 整體而言相當不錯,如果還有需要會考慮再次住宿。
於 2019 年 12 月住了 3 晚
Tie- Director Of Operations 於 2020年1月26日的回應
Thank you for staying with us and for your feedback!

10/10 優異

Brien

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
AGM 於 2024年5月27日的回應
Thank you for taking the time to write a review about your recent stay at the Hilton Garden Inn Westbury! We are thrilled to hear that you had a wonderful stay in one of our clean hotel rooms! We look forward to welcoming you back in the future!

4/10 欠佳

Jessica

家人同遊
讚好:職員與服務
不滿:設施服務和住宿狀況
Bar staff and front desk employees were nice, however the hotel had a funny smell as if the carpet needs to be taken up.
於 2024 年 5 月住了 1 晚
AGM 於 2024年5月26日的回應
Thank you for taking the time to write a review about your recent stay at the Hilton Garden Inn Westbury! Thank you as well for your kind comments about the hotel staff! We would like to sincerely apologize for the carpet having a funny smell during your stay. Rest assured this feedback will be shared with our housekeeping team to ensure this is isolated issue. We truly hope to have the chance to better serve you in the future.

6/10 一般

Andrew

不滿:整潔度
於 2024 年 5 月住了 1 晚

2/10 很差

RENEE

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚

10/10 優異

Tiffany

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
AGM 於 2024年5月26日的回應
Thank you for taking the time to provide feedback from your recent stay at the Hilton Garden Inn Westbury! We truly appreciate you taking the time to share your perfect 5 out of 5 rating with us! It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon!

4/10 欠佳

Heather

不滿:整潔度、職員與服務和住宿狀況
Staff unfriendly
於 2024 年 4 月住了 2 晚
AGM 於 2024年5月22日的回應
Thank you for taking the time to write a review about your recent stay at the Hilton Garden Inn Westbury. Our team takes great pride in providing our valued guests with that friendly and welcoming service that our valued guests come to expect. We would like to sincerely apologize you did not receive that service from our staff. Rest assured this will be addressed with our team to look for opportunities to improve our hotel and hotel services. We truly hope to have the chance to better serve you in the future.

2/10 很差

Heather

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Showed up to check in and I was told that my room was given away. I was placed in a room with one bed and had 4 people in my party. Waited in the lobby while the guy who was at the front desk - never apologized or made eye contact to explain the problem. After 30 minutes of trying to figure out what to do, my room suddenly appears and we are given keys. Very unprofessional… The breakfast lady yelled at me for using a spoon to stir my milk- apparently I was supposed to only use a coffee stirrer.
於 2024 年 5 月住了 3 晚
GM 於 2024年5月21日的回應
Please accept my apologies for the issues that occurred during your stay. I assure you I will handle this with my front desk and F&B staff

10/10 優異

Sandra

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Convenient
於 2024 年 5 月住了 5 晚
GM 於 2024年5月20日的回應
Thanks for the great score

4/10 欠佳

Matthew

不滿:整潔度、職員與服務和住宿狀況
So dated, had to have 3 different rooms toget one that everything worked
於 2024 年 5 月住了 3 晚
GM 於 2024年5月20日的回應
We have a major room renovation planned before the end of the year

4/10 欠佳

Donna

不滿:整潔度
於 2024 年 5 月住了 3 晚
GM 於 2024年5月20日的回應
Please reach out to the property as to why we scored so low with no comments

6/10 一般

Faaria

家人同遊
It was not a bad place to stay, the staff was helpful when checking in. Wished the pool area was bigger, not bad room for a lot of guests. Small pool.
於 2024 年 5 月住了 2 晚
GM 於 2024年5月14日的回應
I'm glad you enjoyed your stay. Not much we can do about the pool size but ours is larger than other hotels

6/10 一般

Lenore

家人同遊
讚好:整潔度和職員與服務
Hotel furniture is a bit tied
於 2024 年 5 月住了 2 晚
GM 於 2024年5月14日的回應
Our hotel expects a full renovation by the end of the year

2/10 很差

Josh

伴侶同遊
不滿:整潔度、職員與服務和設施服務
The entire hallway and reception area smelled like a combination of cigarette smoke and throw up. It smelled absolutely disgusting anytime we left our room. Also, there wasn’t clear signage that the buffet wasn’t included in the meal, so my girlfriend grabbed a single bagel and was handed a bill for $10 saying that it’ll be charged to the room.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月14日的回應
Responded on Hilton site

2/10 很差

Sohail

不滿:住宿狀況
於 2024 年 5 月住了 1 晚
GM 於 2024年5月11日的回應
Please feel free to contact the hotel directly as to why we scored so low but no comments as to why

10/10 優異

Joseline

讚好:整潔度、職員與服務和住宿狀況
G
於 2024 年 4 月住了 1 晚
GM 於 2024年5月11日的回應
Thanks for the great score

2/10 很差

Robert

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
Run down room, peeling paint and ants in the room. Reserved king and no availability. Rude front desk.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月8日的回應
Please accept my apologies for the issues you experienced during your stay. I will certainly look into the issues you mentioned and will follow up with you

10/10 優異

Brunel’art

讚好:整潔度、職員與服務、設施服務和住宿狀況
It’s ok
於 2024 年 5 月住了 2 晚
GM 於 2024年5月8日的回應
Thanks for the great score

10/10 優異

Muhaimeinul

家人同遊, 親子同遊, 多人同遊
讚好:住宿狀況
不滿:職員與服務和設施服務
Nice stay, but old but the beds were new and i slept well. The location is excellent.
於 2024 年 5 月住了 3 晚
GM 於 2024年5月7日的回應
Thanks for the great score

4/10 欠佳

Kelley

不滿:職員與服務
I liked the suite, which I prefer over a single room. But the room needed an update. For example, a living room chair had holes. Also, no one cleaned my room.
於 2024 年 5 月住了 2 晚
GM 於 2024年5月7日的回應
We are in the process of preparing for a full room renovation by the end of year

4/10 欠佳

Saad

家人同遊, 親子同遊, 多人同遊
不滿:整潔度和設施服務
The rooms did not feel clean. The carpets need a deep cleaning. Turned my white socks black within a few minutes of walking around. The tub has rust stains. The lighting in the bathroom and in the general room is very dim which makes the whole place feel dingy. Would not stay here again.
於 2024 年 5 月住了 2 晚
GM 於 2024年5月7日的回應
My apologies for the lack of cleanliness of your room. We did share these comments with the staff member that cleaned your room

10/10 優異

marissa

讚好:整潔度、職員與服務和住宿狀況
It was good
於 2024 年 5 月住了 2 晚
GM 於 2024年5月20日的回應
Thanks for the great score

8/10 不錯

Elizabeth

讚好:整潔度和職員與服務
不滿:住宿狀況
Staff was great but the building itself needs better maintenance. A lot of things were broken or looked super beat down. Many items were full of rust and bed sheets were torn.
於 2024 年 4 月住了 2 晚
GM 於 2024年5月3日的回應
Thanks for the great score. We plan on a full reno late this year

6/10 一般

William

於 2024 年 4 月住了 2 晚
AGM 於 2024年5月22日的回應
Thank you for taking the time to write a review about your recent stay at the Hilton Garden Inn. We are glad you were satisfied with many aspects of your stay, but we are disappointed that we did not meet all of your expectations. We hope to have the chance to welcome you back and providing you that 5 of 5 service!

8/10 不錯

Jean

讚好:整潔度、職員與服務和住宿狀況
Overall I enjoyed the time I spent there.
於 2024 年 4 月住了 1 晚

10/10 優異

Amelia

讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was very friendly and helpful. I would stay here again.
於 2024 年 4 月住了 2 晚
GM 於 2024年5月1日的回應
Thanks for the great score and comments

8/10 不錯

melinda

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My kids love the pool
於 2024 年 4 月住了 1 晚
GM 於 2024年5月1日的回應
Thanks for the great score and comments

10/10 優異

Malek

讚好:整潔度、職員與服務、設施服務和住宿狀況
The place is amazing, beautiful
於 2024 年 4 月住了 1 晚
GM 於 2024年4月27日的回應
Thank you for the great score

10/10 優異

Debra D

家人同遊
讚好:整潔度、設施服務和住宿狀況
Staff go over and beyond
於 2024 年 4 月住了 2 晚

10/10 優異

ashley

於 2024 年 4 月住了 1 晚
GM 於 2024年5月15日的回應
Thanks for the great score

8/10 不錯

Debra D

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
GM 於 2024年4月27日的回應
Thank you for the great score

8/10 不錯

Debra D

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Staff go over and beyond
於 2024 年 4 月住了 3 晚
GM 於 2024年4月27日的回應
Thank you for the great score

8/10 不錯

Elizabeth

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay…THANK YOU!!!
於 2024 年 4 月住了 4 晚
GM 於 2024年4月23日的回應
Thanks for the great score and coments

10/10 優異

Franklyn

於 2024 年 4 月住了 1 晚
GM 於 2024年5月14日的回應
Thanks for the great score

8/10 不錯

venecia

讚好:整潔度、職員與服務和住宿狀況
Short stay. Good for the time.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月22日的回應
Thanks for the great score

10/10 優異

Kingsley

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is right off old country rd. So convenient to everything.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月21日的回應
Thanks for the great score and comments

8/10 不錯

ingrid (guaynabo)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
GM 於 2024年4月22日的回應
Thanks for the good score

10/10 優異

Michelle (Bronx)

於 2024 年 4 月住了 1 晚
GM 於 2024年5月7日的回應
Thanks for the great score

10/10 優異

Ivonne Garcia

讚好:整潔度、職員與服務和住宿狀況
Love it here
於 2024 年 4 月住了 3 晚
GM 於 2024年4月18日的回應
Thanks for the great score

10/10 優異

Erin

於 2024 年 4 月住了 1 晚
GM 於 2024年5月3日的回應
Thanks for the great score

8/10 不錯

Kathleen

於 2024 年 4 月住了 1 晚
GM 於 2024年4月13日的回應
Thanks for the great comments and score

10/10 優異

Debra D

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
always clean and staff on point
於 2024 年 4 月住了 2 晚
GM 於 2024年4月11日的回應
Thanks for the great score. Glad you enjoyed your stay

8/10 不錯

Keith

讚好:職員與服務
Ok hotel for business traveler.
於 2024 年 4 月住了 2 晚
AGM 於 2024年4月10日的回應
Hi Keith,Thank you so much for reviewing our property. I will make sure to share this with our staff and I hope you have a great day.

6/10 一般

Eric

讚好:設施服務
Property is dated. Location in Westbury close to the Roosevelt Field Mall was great!
於 2024 年 3 月住了 2 晚
GM 於 2024年4月9日的回應
We hope to be undergoing major renovation in the near future

10/10 優異

Emily

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
GM 於 2024年4月9日的回應
Thanks for the great score

10/10 優異

Jessica

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel for a simple extended weekend trip. The hot tub wasn't working, so that was a bummer, but my girls loved the pool! Gym looked nice, and there's the option to get snacks at the in-house snack shop. Overall, a good stay.
於 2024 年 4 月住了 3 晚
GM 於 2024年4月8日的回應
Glad you enjoyed your stay. We plan on having the hot tub repaired in another week

10/10 優異

sarah (Virginia Beach)

讚好:整潔度和職員與服務
Frustrated that the hot tub is out of order still
於 2024 年 4 月住了 1 晚
GM 於 2024年4月6日的回應
Thanks for the great score Sarah. We hope to have the spa up and running soon as it took forever to get the spa heater installed and now have to get our electricians in to complete the job.

10/10 優異

Michelle

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
nice and clean rooms. My stay here is always pleasant.
於 2024 年 3 月住了 2 晚
GM 於 2024年4月6日的回應
Thnaks for the great comments and score

10/10 優異

Muneshpaul

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Joey 於 2024年4月2日的回應
Muneshpaul,Thank you for giving us 5 stars and staying with us! I will make sure to let our staff know and I hope you have a great day.