書桌、手提電腦工作空間、遮光窗簾/窗簾、熨斗/熨衫板

長島花園市紅屋頂普拉斯酒店的評價

2.5 out of 5
長島花園市紅屋頂普拉斯酒店
699 Dibblee Drive, Westbury, NY

評價

6.8
10 分評分,優異;1006 則評價中有 332 則" "
8 分評分,不錯;1006 則評價中有 209 則" "
6 分評分,一般;1006 則評價中有 170 則" "
4 分評分,欠佳;1006 則評價中有 110 則" "
2 分評分,很差;1006 則評價中有 185 則" "

6.8/10 

整潔度

7.4/10 

職員與服務

6.4/10 

設施服務

6.6/10 

住宿狀況

6.8/10 

環保程度

評價

4/10 欠佳

Jason

不滿:整潔度、職員與服務和住宿狀況
The hotel was so dirty
於 2024 年 3 月住了 2 晚
Dannielle Rediresponse Specialist 於 2024年3月17日的回應
Dear Jason,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean state of the room. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 優異

Xiaorong

於 2023 年 11 月住了 4 晚
Sharma RediResponse Specialist 於 2023年11月24日的回應
Hello Xiaorong, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 優異

YI

於 2023 年 5 月住了 28 晚
Recordo Rediresponse Specialist 於 2023年7月11日的回應
Hello YI, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Long Island - Garden City and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRediresponse Specialist

10/10 優異

Davon

讚好:整潔度、職員與服務、設施服務和住宿狀況
Love staying at the red roof, home away from home.
於 2024 年 5 月住了 4 晚

10/10 優異

Argelia

讚好:整潔度、職員與服務和住宿狀況
Todo buen
於 2024 年 5 月住了 2 晚

10/10 優異

Pao

讚好:整潔度
於 2024 年 5 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年5月24日的回應
Hello Pao, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 一般

Zoland

讚好:職員與服務
不滿:住宿狀況
於 2024 年 5 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年5月23日的回應
Hello Zoland, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 很差

George

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Driving up to this hotel it looks like your typical 2 star hotel. Once you get past the doors it is poorly maintained and dark. By far the worst in cleanliness I have ever seen. Counted up to 4 handprints in various parts of the room. The bath tub did not drain properly. Hairs found everywhere. Couldn’t wait to leave first thing in the morning. Also paid $400 for the night because it was our last option, highway robbery. High demand on the particular night of our stay does not justify the room rate. Stay far away.
於 2024 年 5 月住了 1 晚
OnielRediresponse Specialist 於 2024年5月20日的回應
Thank you George, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Long Island - Garden City. You indicated that you weren't satisfied with our hotel's appearance and the cleanliness of the room you were assigned. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. Thank you for sharing your concerns.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 優異

Jaspreet

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice location peacefull nice staf verry nice rooms very clean I like thanks Red roof
於 2024 年 5 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年5月19日的回應
Dear Jaspreet, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice location, the nice staff and the clean rooms. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 優異

Yesenia

於 2024 年 5 月住了 3 晚
Adraine Rediresponse Specialist 於 2024年5月19日的回應
Hello Yesenia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 優異

Yesenia

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excelente
於 2024 年 5 月住了 1 晚
Chirell RediResponse Specialist 於 2024年5月20日的回應
Dear Yesenia,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Long Island - Garden City. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our affordable rates, pet-friendliness and convenient location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

8/10 不錯

Susan

伴侶同遊
讚好:整潔度和職員與服務
We were on the 5th floor in a corner room which made it more quiet. The room was clean enough. The shower pressure was good.
於 2024 年 5 月住了 1 晚
Chirell RediResponse Specialist 於 2024年5月20日的回應
Dear Susan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Long Island - Garden City. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our clean room, quiet location and good shower pressure. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 優異

Allans

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚
Adraine Rediresponse Specialist 於 2024年5月19日的回應
Hello Allans, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 一般

Shawn (Hauppauge)

Ok place
於 2024 年 5 月住了 1 晚
Olivia RediResponse Specialist 於 2024年5月18日的回應
Hello Shawn, Thank you for telling us about your stay at the Red Roof Inn PLUS+ Long Island - Garden City. I am glad that you were pleased with our hotel. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely,OliviaRed Roof ManagementRediResponse Specialist

4/10 欠佳

Joseph

家人同遊
Things didn't work right
於 2024 年 5 月住了 2 晚
Sharma RediResponse Specialist 於 2024年5月16日的回應
Thank you for taking a moment to leave a review, Joseph. The staff and I at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY were disappointed to see your 2/5 score. You indicated that thing did not work right in your room. It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist

6/10 一般

Kenia

於 2024 年 5 月住了 1 晚
Olivia RediResponse Specialist 於 2024年5月17日的回應
Hello Kenia, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Long Island - Garden City and I are saddened to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 一般

Thamar

伴侶同遊
讚好:職員與服務
不滿:整潔度和設施服務
Dirty elevators and rooms.
於 2024 年 5 月住了 1 晚
Sharma RediResponse Specialist 於 2024年5月16日的回應
Thank you for taking a moment to leave a review, Thamar. The staff and I at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY appreciate your 3/5 score. However, you indicated that the cleanliness of the elevators and rooms dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

6/10 一般

Adafih

讚好:職員與服務
不滿:住宿狀況
於 2024 年 5 月住了 2 晚
Sharma RediResponse Specialist 於 2024年5月12日的回應
Hello Adafih, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 優異

Newylnd

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Sharma RediResponse Specialist 於 2024年5月12日的回應
Hello Newylnd, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

4/10 欠佳

John

不滿:整潔度和住宿狀況
Bad
Adraine Rediresponse Specialist 於 2024年5月11日的回應
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 2/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what was bad during your experience. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 不錯

Tanya

於 2024 年 5 月住了 1 晚
Sharma RediResponse Specialist 於 2024年5月9日的回應
Hello Tanya, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 很差

Roberta

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Dannielle Rediresponse Specialist 於 2024年5月8日的回應
Hello Roberta, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 優異

Natasha (Laurelton)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
So convenient. Quiet & very clean
於 2024 年 5 月住了 1 晚
Dannielle Rediresponse Specialist 於 2024年5月5日的回應
Dear Natasha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenient location and clean, quiet room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 優異

Miguel

於 2024 年 5 月住了 1 晚

8/10 不錯

Bibi

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2024年5月4日的回應
Dear Bibi, We at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 不錯

Omar arturo

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 4 月住了 1 晚
Linton RediResponse Specialist 於 2024年5月2日的回應
Hello Omar,Thank you for telling us about your recent visit at RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. It's great to read that you had good experience, which resulted your 4/5 score. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 不錯

Omar arturo

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 4 月住了 1 晚
Linton RediResponse Specialist 於 2024年5月2日的回應
Dear Omar,Thank you for telling us about your recent visit at RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. I was happy to read you had a good experience, which prompted your 4/5 score. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

10/10 優異

Jon

於 2024 年 4 月住了 3 晚
Adraine Rediresponse Specialist 於 2024年5月24日的回應
Hello Jon,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 一般

Santanu

讚好:整潔度和職員與服務
不滿:住宿狀況
The property is clean and nice. Only issue was the bathroom. The bathtub in our room was slippery - our 8-yr old in fact slipped and fell. The front desk offered to change the room without providing any temporary solution like a slip resistant mat. It is a safety hazard.
於 2024 年 4 月住了 2 晚
Gabrielle RediResponse Specialist 於 2024年4月28日的回應
Thank you for taking a moment to leave a review, Santanu. The staff and I at the Red Roof Inn PLUS+ Long Island - Garden City appreciate your 3/5 score following your stay. I am happy that you found our property to be clean and nice. However, you stated that the bathtub was very slippery, which was saddening to read. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 優異

Raphael

讚好:整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
Gabrielle RediResponse Specialist 於 2024年4月28日的回應
Thank you for taking a moment to leave a review, Raphael. The staff and I at the Red Roof Inn PLUS+ Long Island - Garden City appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,GabrielleRed Roof Management RediResponse Specialist

6/10 一般

Jesus (New York)

讚好:職員與服務
不滿:住宿狀況
Tenia una lámpara rota encima de la cama
於 2024 年 4 月住了 1 晚
oniel Especialista en redirección 於 2024年4月24日的回應
Gracias Jesús, por tomarte el tiempo de escribir una reseña de tu estadía en el Red Roof Inn PLUS+ Long Island - Garden City. Acepte nuestras disculpas por la lámpara que mencionó que estaba rota. Envié el problema a la gerencia en un esfuerzo por resolverlo.Gracias de nuevo por tu reseña. Esperamos verlo en el futuro, en caso de que sus viajes lo traigan de regreso a nuestra área. En su próxima estadía en RedRoof, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción.Atentamente,onielGestión de techo rojoEspecialista en redirección

8/10 不錯

Erika (Spring)

It served its purpose , it was cool
於 2024 年 4 月住了 2 晚
Kerry-Lee RediResponse Specialist 於 2024年4月22日的回應
Dear Erika,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY.I was happy your stay served its purpose. Feedback from our guests is always welcome at Red Roof as we aim to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 很差

Edward

伴侶同遊
不滿:整潔度、職員與服務和住宿狀況
It apparently, although it is technically in an exclusive area zip code wise , it is in an industrial type of area. A giant Lowe’s directly across from the lobby entrance. I can see why there is non refundable policy online booking. I would have left immediately when I approached the bulletproof glass enclosed front desk. I have opened a case against this hotel with their corporate office. I have pictures to evidence the deplorable conditions. Like all the graffiti that has been patch painted in the elevator. The clock in the room was still set an hour behind, obviously never changed for daylight savings time. We opened the refrigerator and the freezer was totally caked in frozen ice. Not a pleasant experience at all. I told them I will pursue this with everyone including the department of health.
於 2024 年 4 月住了 1 晚
Oshane RediResponse Specialist 於 2024年4月19日的回應
Dear Edward, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 很差

kadian

不滿:設施服務
The hotel contain bedbugs and told the staff didn’t get any form of attention or even check. I even took pictures.The bathroom was disgusting.
於 2024 年 4 月住了 3 晚
Oshane RediResponse Specialist 於 2024年4月18日的回應
Dear Kadian, I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. I was saddened to read that your stay fell short of your expectations due to the insects you reported along with the condition of the bathroom you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 一般

Ruby

於 2024 年 4 月住了 1 晚
Dannielle Rediresponse Specialist 於 2024年5月9日的回應
Hello Ruby, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 優異

Irene

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2024 年 4 月住了 2 晚
Oshane RediResponse Specialist 於 2024年4月14日的回應
Dear Irene,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

10/10 優異

Yolanda del carmen

讚好:整潔度、職員與服務、設施服務和住宿狀況
Muy bueno el servicio de Roxana en recepción muy amable quiero que me atienda ella siempre 😍😍
於 2024 年 4 月住了 2 晚
Oniel Rediresponse Specialist 於 2024年4月13日的回應
Thank you Yolando, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Long Island - Garden City. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to Roxana. Positive guest feedback, like yours, is always an encouragement to all of our staff so I've shared your comment with the team.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 優異

Jhonny

讚好:整潔度、職員與服務和住宿狀況
Great experience!
於 2024 年 4 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年4月6日的回應
Dear Jhonny, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. I am happy to read that you had a great experience at our hotel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 不錯

Sharita R

讚好:整潔度和職員與服務
於 2024 年 4 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年4月6日的回應
Hello Sharita, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 優異

Pema

讚好:整潔度、職員與服務和住宿狀況
Excellent
於 2024 年 4 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2024年4月4日的回應
Dear Pema,We're happy to know that you had a great stay with us at our RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and that we achieved this level of service for you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 不錯

Aliaksandr

讚好:整潔度、職員與服務和住宿狀況
Good
於 2024 年 4 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2024年4月3日的回應
Dear Aliaksandr,Thank you for choosing to stay at our RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We're thrilled you had a good stay with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels to provide a 5-star experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 不錯

Aliaksandr

讚好:整潔度、職員與服務和住宿狀況
good
於 2024 年 3 月住了 3 晚
Toni-Ann RediResponse Specialist 於 2024年4月3日的回應
Dear Aliaksandr,Thank you for choosing to stay at our RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We're thrilled you had a good stay with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels to provide a 5-star experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 欠佳

KAREN

不滿:整潔度、職員與服務、設施服務和住宿狀況
The place looks alot nicer online ... found the place needed a good paint job and a good clean. The elevator ... The room appeared clean but under the desk was dirty and that was just a huge turn off and all I ws doing was looking for a socket to plug in my computer. It was only one night so good enough!
於 2024 年 3 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年4月1日的回應
Dear Karen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We are disheartened to learn about the cleanliness issue you mentioned with the desk. We take this issue seriously and we will use your feedback to ensure our staff is providing the level of service our guests deserve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 優異

Steven

家人同遊
讚好:住宿狀況
Clean and efficient
於 2024 年 3 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年4月1日的回應
Dear Steven, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. I am happy to read that you found our hotel to be clean and that your state was very efficient. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 優異

kitem

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The quietness of the place and the professionalism of the staff
於 2024 年 3 月住了 1 晚
Recordo, Rediresponse Specialist 於 2024年3月29日的回應
Dear Kitem,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Long Island - Garden City. It's wonderful to see you were pleased with how quiet our property is and the professional service our staff extends. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 很差

michelet

不滿:整潔度、職員與服務和住宿狀況
Infested cwith roach $235. And roach crawling in the bathroom nasty I need a refund
於 2024 年 3 月住了 1 晚
Recordo, Rediresponse Specialist 於 2024年3月26日的回應
Hey Michelet,Red roof appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Long Island - Garden City. It's saddening to read that your stay fell short of your expectations due to the insects you stated you encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please reach out to your original booking source to discuss the possibility of a refund.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Red Roof hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 很差

Juan

伴侶同遊
Staff isn’t helpful
於 2024 年 3 月住了 3 晚
Recordo, Rediresponse Specialist 於 2024年3月26日的回應
Hello Juan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Long Island - Garden City. Red Roof sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the poor service our staff extended.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 不錯

Edwin

讚好:整潔度
於 2024 年 3 月住了 2 晚
Recordo, Rediresponse Specialist 於 2024年3月26日的回應
Hello Edwin, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn PLUS+ Long Island - Garden City and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 優異

Niasha

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Comfortable
於 2024 年 3 月住了 1 晚
Dannielle Rediresponse Specialist 於 2024年3月22日的回應
Dear Niasha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the comfortable stay you had. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 一般

Yomaira

不滿:職員與服務
The hotel could benefit from adding an USB charging box since today’s technology calls for it. The reception concierge customer service was very poor. No greeting and no intend to help.
於 2024 年 3 月住了 1 晚
Dannielle Rediresponse Specialist 於 2024年3月18日的回應
Dear Yomaira,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of USB charging box and the unfriendly service received from the concierge. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank for your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist