Receptionist was unbelievably rude, spoke badly about us unaware that we understand her. Did not respect 'Do Not Disturb' signs. Services included in reservation (included dinners, breakfasts, welcome drinks, water bottles, etc) needed to be specifically asked for and at times disputed. If you can stay anywhere else, do. We stayed here during OFF/ SLOW season so there is no excuse for the lack of service/ cleanliness.