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馬拉特維多利亞大酒店的評價

2.5 out of 5
馬拉特維多利亞大酒店
2184 Madre Ignacia St, cnr Quirino Ave, Malate, Manila

評價

7.8

不錯

10 分評分，優異；151 則評價中有 54 則" "
8 分評分，不錯；151 則評價中有 52 則" "
6 分評分，一般；151 則評價中有 23 則" "
4 分評分，欠佳；151 則評價中有 10 則" "
2 分評分，很差；151 則評價中有 12 則" "

8.0/10 

整潔度

8.2/10 

職員與服務

7.8/10 

設施服務

7.6/10 

住宿狀況

6.4/10 

環保程度

評價

10/10 優異

HSIN YEN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
值得推薦
Cp值高的旅館，早餐不限時段，會幫你送到房間
於 2019 年 11 月住了 1 晚
Sandra 於 2019年11月24日的回應
Thank you for staying with us! We hope to serve you again soon.

8/10 不錯

YENHAN

讚好：整潔度和職員與服務
不滿：住宿狀況
Anything is great except noise
The hotel is under construction. Super noisy,especially in the morning. I couldn’t sleep well. Hotel should notice that because the noise is very obvious. Except the noise,anything else is great. Friendly and helpful staff. Room is clean and spacious. Restroom is also great.
於 2017 年 11 月住了 2 晚
sandy 於 2017年12月5日的回應
Good Morning! Thank you for staying with us. Much appreciated feedback At your service, Sandy Paguirigan

6/10 一般

Liang (上海)

讚好：整潔度和職員與服務
位置好 隔音差
位置不错 房间够大 隔音太差
Good Morning! Thank you so much for the review. At your service, Sandy Paguirigan

8/10 不錯

CHINHAO

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
sandy 於 2016年1月30日的回應
Good Afternoon, Thank you for the rating. At your service, Sandy Paguirigan

6/10 一般

chinhao

sandy 於 2015年11月28日的回應
Good Afternoon, Thank you for the review. Yours in Service, Sandy Paguirigan

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度

6/10 一般

傷心老爹 (台灣)

讚好：職員與服務
鄰近馬尼拉動物園與馬尼拉灣,離SM MOA也不遠
這家旅店是一家MOTEL對家族人員旅行居住有點尷尬,設備是有點老舊但人員服務還是很熱心也快速,WIFI聯網訊號差要有心理準備但交通非常方便.值得推薦

10/10 優異

Joseph

讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, and staff are courteous. Convinient to shooping and walking areas .
於 2024 年 1 月住了 11 晚

10/10 優異

Russell

於 2024 年 1 月住了 2 晚

8/10 不錯

RODERICK

讚好：整潔度

2/10 很差

GEOK LIM

不滿：整潔度和住宿狀況
Too many staircases also the surroundings seem to be unsafe
於 2023 年 12 月住了 3 晚
Hotel Ava Malate 於 2023年12月7日的回應
Hi our dear guest, We would like to express our gratitude for choosing staying with us. Our apologies for the inconvenience that has caused your stay, we will be improving our services to meet your expectations and satisfaction. We do hope to serve you again soon. Have a good day,Management Team

10/10 優異

Scott

讚好：整潔度、職員與服務和住宿狀況
This is my third time now staying at this hotel first 2 times wasnt so good but now is getting much better
於 2023 年 11 月住了 1 晚
Hannah 於 2023年11月28日的回應
Hi our dear guest,We would like to express our gratitude for choosing staying with us, and also for taking the time to share your valuable feedback. Rest assured that we have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. We look forward to serving you again.Have a good day,Management Team

10/10 優異

Alfie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Hannah 於 2023年11月25日的回應
Hi our dear guest, We are grateful for your time to leave us a good review. We do hope to serve you again soon. Have a good day, Management Team

8/10 不錯

WON CHEOL

於 2023 年 10 月住了 2 晚
Hannah 於 2023年11月25日的回應
Hi our dear guest, We are grateful for your time to leave us a good review. We do hope to serve you again soon. Have a good day, Management Team

4/10 欠佳

真實旅客

Not a good start to trip in the Philippines.
When we booked, we asked for a non-smoking room. When we got into our room the first thing I noticed was the heavy smell of cigarette smoke, then came the ashtray on the table which was quickly taken away by the person bringing our bags in. Whenever the aircon was turned on it made the cigarette smell even worse! Next came issues with our door key card; it didn't work! We asked more than once to have someone fix it, the first time maintenance was supposed to come and replace the batteries...they didn't...the second time the person came to our room with me and saw the keycard wasn't working then said he'd be right back...he never returned. There were problems with the shower and water pressure. There weren't any bathroom amenities. There were even a few cockroaches the scurried up from behind the spa up the wall in the bathroom which just made me and my husband feel yucky and leave. I could go on but I am running out of space to write.
於 2023 年 9 月住了 2 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 9 晚

2/10 很差

Scott

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
When I arrived at this hotel I had a room that first had broken roof and then water leaking from pipes and TV was poor so got upgraded into a room where the TV was really poor also and also rats running across the roof every night. Even I spoke to staff to sort out these issues the staff didn't seem to want to communicate any of these problems to 1 of the 4 managers there so when I spoke to the manager on my last day before leaving the manager upgraded me to VIP room and gave me free meal and breakfast for the last morning. I feel very dissatisfied with this hotel because when booked the hotel it told me breakfast was included but then when arrived at hotel and I asked about this the staff told me I was not intitled to breakfast.
於 2023 年 4 月住了 12 晚
Hotel Ava Malate 於 2023年5月16日的回應
Hi Scott, thank you for your feedback. Your feedback is important to us and we will be using it to implement improvements on our property. As per the free breakfast, upon checking, you booked a room only stay thus free breakfast is not included. We apologize if there are any miscommunication. Thank you and we hope we can serve you better in the future.

6/10 一般

Khalid

於 2023 年 5 月住了 3 晚

8/10 不錯

Luma

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Stayed feb 10-26th. Clean room,hot showers,24 hours kitchen with many options.
於 2023 年 2 月住了 14 晚
Hannah 於 2023年11月25日的回應
Hi our dear guest, We are grateful for your time to leave us a good review. We do hope to serve you again soon. Have a good day, Management Team

10/10 優異

minseong

Hannah 於 2023年11月25日的回應
Hi our dear guest, We are grateful for your time to leave us a good review. We do hope to serve you again soon. Have a good day, Management Team

8/10 不錯

minseong

於 2022 年 11 月住了 4 晚
Hannah 於 2023年11月25日的回應
Hi our dear guest, We are grateful for your time to leave us a good review. We do hope to serve you again soon. Have a good day, Management Team

8/10 不錯

Johannes

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
prima kamer en wasgelegenheid.
於 2022 年 10 月住了 4 晚

8/10 不錯

Brendan

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean room with basic amenities. A heads up that this hotel is commonly used for males who have recently met local females.
於 2022 年 3 月住了 1 晚

4/10 欠佳

Ramon

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 5 晚

4/10 欠佳

真實旅客

於 2021 年 1 月住了 1 晚

6/10 一般

Johnny

於 2020 年 2 月住了 4 晚
VC Malate Team 於 2020年3月2日的回應
Hi our dear guest, We would like to express our gratitude for choosing staying with us, and also for taking the time to share your valuable feedback. Rest assured that we have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. We look forward to serving you again. Have a good day,

10/10 優異

真實旅客

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The shower heater is good. Thats what we loved the most. we were able to relax well during the stay
於 2020 年 2 月住了 1 晚
Sandra 於 2020年2月20日的回應
Thank you very much for this feedback! We are hoping to serve you again soon!

10/10 優異

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything
於 2020 年 2 月住了 1 晚
Sandra 於 2020年2月13日的回應
We appreciate this! We are hoping to serve you again soon!

10/10 優異

WONTAE

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
Sandra 於 2020年2月11日的回應
Thank you for staying with us! We are hoping to serve you again soon!

10/10 優異

Helen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was nice and comfortable room to stay . Excellent customer Service. Thank you .
於 2020 年 1 月住了 2 晚
Sandra 於 2020年1月31日的回應
Thank you very much for staying with us! We are hoping to serve you again soon. :)

10/10 優異

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
The room is very clean and amazing interior design . I love also the T&B..The foods are GREAT!!! But the staff when we checked out was annoying. My husband and I were asking for the official receipt at the reception..The staff who attended us (I forgot the name but he’s a guy) said “pahintay na lang po”..after 5-10minutes I asked the other staff at the reception to ffup our receipt, then few minutes after the Guy (i think manager) explained that they not issued any receipt bec it is attached to our Voucher(i don’t know what he’s referring to). To make it short WE ARE WAITING for NOTHING.. Suggest to train more their staff to communicate with their clients well..
於 2020 年 1 月住了 1 晚
Sandra 於 2020年1月19日的回應
Thank you for choosing to stay with us! We are hoping to get another opportunity to serve you better! Noted on your feedback, rest assured that it will reach the management. We are very much hoping to serve you again soon!

8/10 不錯

Helen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable to stay, the room was clean and tidy including the toilet . Free parking and free breakfast, variety of food selection. Staff and customer service was excellent.
於 2020 年 1 月住了 2 晚
Sandra 於 2020年1月12日的回應
Thank you so much for choosing to stay with us! We are hoping to serve you again soon!

8/10 不錯

Lynnwood

讚好：職員與服務
於 2019 年 11 月住了 4 晚

8/10 不錯

HH

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good hotel. Enjoy the complimentary breakfast and welcome drink.
於 2019 年 11 月住了 1 晚
Sandra 於 2019年12月3日的回應
Thank you for staying with us! We are hoping to serve you again soon!

8/10 不錯

真實旅客

讚好：整潔度和住宿狀況
The stay was ok after i had to complain about some things after that they offered me the roomed that i had booked and paid for 7 months in advance. It was a good place also because i was very close to everything
於 2019 年 9 月住了 20 晚
Sandra 於 2019年10月1日的回應
Thank you very much for choosing to stay with us! We hope to serve you again soon.

10/10 優異

真實旅客

於 2019 年 9 月住了 1 晚
Sandra 於 2019年9月27日的回應
Thank you for this excellent rating!

6/10 一般

Wei kiat

不滿：整潔度
Not so good environment.. No window and toilet bowl always having problem with flashing. Will not recommend to my friend.
於 2019 年 9 月住了 8 晚
Sandra 於 2019年9月17日的回應
Thank you for reaching and informing us! We are hoping to serve you again soon. Rest assured that your bad experience will be addressed. We hope to get another opportunity to serve you better on your next visit. Yours in service,

8/10 不錯

真實旅客

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Overall is nice. Clean & nice services
於 2019 年 7 月住了 1 晚
Sandra 於 2019年8月6日的回應
Thank you very much for staying with us! We do hope to serve you again soon! Yours in service,

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Would say 3 star accommodation, Staff - nice, helpful. The included breakfast can be ordered at any time.
於 2019 年 4 月住了 2 晚
Sandra 於 2019年7月17日的回應
Thank you for staying with us! We hope to serve you again soon. We appreciate your feedback. Yours in service,

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 5 月住了 3 晚
Sandra 於 2019年6月19日的回應
Thanks for staying with us, We are hoping to serve you again soon. Yours in service,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 6 月住了 1 晚
Sandra 於 2019年6月7日的回應
Thank you very much for choosing and staying with us! Yours in service,

8/10 不錯

Konrad

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fine to meet your needs.
Room met my needs. Staff was fine, but nothing extraordinary in the evening. Area is dodgy with many homeless and beggars. Including young children. Keep an eye on your possessions. I lost a lithium portable battery charger.
於 2019 年 4 月住了 1 晚
Sandra 於 2019年5月30日的回應
Thank you for reaching and informing us about your stay. We are hoping to serve you again soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
We liked the property and location. walking distance or short ride to all the tourist sites, friendly staff. but not for children. Great value for the price. Came with family for a night, and we stayed a second. Free breakfast was basic,but good. Great night club scene nearby if that is your thing.
於 2019 年 3 月住了 1 晚

8/10 不錯

WILLIAM (Rogersville, Tennessee)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Third time I have stayed here. Very quiet, very modern and clean. Excellent breakfast and staff is wonderful. This was the first year I had a horrible internet connection. They kept trying to fix it, but, nothing worked. Only works in the restaurant. Thst was my only complaint.
於 2019 年 2 月住了 1 晚
sandy 於 2019年2月20日的回應
Hi Mr. William, Thanks for the review and compliment. Rest assure that our IT department will handle properly your complaint and again we appreciate your initiative of brining this to us. Hope to serve you again soon. At your service, Sandy Paguirigan

2/10 很差

Pascal

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Horrible chambre salle sans lumière eet ni fenêtre
於 2019 年 1 月住了 2 晚
sandy 於 2019年2月15日的回應
Good Day! Thanks for staying with us. At your service, Sandy Paguirigan

6/10 一般

Ramon

讚好：整潔度、住宿狀況和客房舒適度
於 2018 年 12 月住了 2 晚
sandy 於 2018年12月12日的回應
Good Day! Thank you for staying with us and we appreciate your review At your service, Sandy Paguirigan

10/10 優異

真實旅客

於 2018 年 11 月住了 3 晚
sandy 於 2018年12月5日的回應
Good Day! Thanks for the review At your service, Sandy Paguirigan

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location, great staff, excellent facility...
於 2018 年 10 月住了 5 晚
sandy 於 2018年11月7日的回應
Good Day! Thank you for the review At your service, Sandy Paguirigan

8/10 不錯

Jesper

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 2 晚
sandy 於 2018年12月5日的回應
Good Day! Thanks for staying with us. At your service, Sandy Paguirigan

8/10 不錯

JeongHyeon

讚好：整潔度和客房舒適度
於 2018 年 9 月住了 2 晚
sandy 於 2018年10月3日的回應
Good Morning! Thank you for the review. At your service, Sandy Paguirigan