The staff really sucks, I could check in at 4pm, I came in at 9pm and they told me the room wasn't ready just the twin beds and they didn't know when it would be ready. I said it's not my problem, you need to fix it, and the front desk said it's not her problem, and the service at this hotel is really bad.
Junjia
於 2024 年 1 月住了 1 晚
2/10 很差
Jacky
伴侶同遊
2023年12月24日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
The hotel style doesn't seems follow its positioning statement. The bathroom setting is not make sense to us, cleaning doesn't seems match its level.
Jacky
於 2023 年 12 月住了 1 晚
6/10 一般
bonnetta
2024年5月29日
不滿:住宿狀況
bonnetta
於 2024 年 5 月住了 2 晚
10/10 優異
Briannah
2024年5月29日
讚好:整潔度、職員與服務和住宿狀況
Briannah
於 2024 年 5 月住了 1 晚
10/10 優異
Karene
伴侶同遊
2024年5月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great experience staff was extremely helpful.
Karene
於 2024 年 5 月住了 2 晚
6/10 一般
Qianqian
2024年5月28日
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
The hotel itself was ok, but the service was not. I asked a room cleaning service in the morning but when I came back in the afternoon the room was still a mess. I called them and they said cuz they are busy so cleaning service wouldn’t be provided unless asked. Funny because I heard the opposite when I called in the morning, they said as long as I don’t put the “don’t disturb” sign on staff will come and clean the room. The my room across me was cleaned, which means they just forgot. So I called them again and asked the room to be cleaned but waited for three hours and nobody came. When I called they the fourth time they told me “room cleaning service ends at 5”. I had to came down to the front desk to ask them for new towels. The people at front desk were nice but terrible management
Qianqian
於 2024 年 5 月住了 2 晚
10/10 優異
Michael Anthony
伴侶同遊
2024年5月27日
讚好:整潔度、職員與服務和住宿狀況
This was my first time staying at W Philadelphia, and for that matter at W hotel. Was amazing and it started before I got there I called and spoke with. I do believe the concierge Tony. My flight arrived early and Tony was so kind to us an early check-in. I was so happy about that. When I went up to my room when I opened the door, the view was amazing. I’ve never stayed at a hotel with a view like that and the room itself elegant look to it so I really enjoyed it. It was very clean and comfortable. I would definitely recommend the Philadelphia and definitely stay there when I visit Philadelphia again!
Michael Anthony
於 2024 年 5 月住了 2 晚
10/10 優異
ft vft rytty tKorifii
伴侶同遊
2024年5月26日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice upscale feel. Parking is expensive but otherwise the stay was wonderful. There is dining and entertainment on site. The staff was very pleasant and accommodating. We would definitely stay here again.
ft vft rytty tKorifii
於 2024 年 5 月住了 1 晚
10/10 優異
Guettchina
2024年5月25日
讚好:整潔度、職員與服務和住宿狀況
Guettchina
於 2024 年 5 月住了 1 晚
10/10 優異
Ruth
伴侶同遊
2024年5月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was beautiful, view was gorgeous and staff was extremely friendly