My 2nd trip here 8 years apart , property needs to be upgraded ! Pool and beach are incredible but food and rooms were sub par
Michael
於 2024 年 6 月住了 8 晚
6/10 一般
Cristina
2024年6月17日
讚好:整潔度和住宿狀況
不滿:職員與服務
Staff was not properly trained.
Cristina
於 2024 年 6 月住了 6 晚
8/10 不錯
Cami
家人同遊
2024年6月16日
讚好:住宿狀況
Have stayed here twice. Food options have gone downhill. Just wanted my eggs and bacon for breakfast and not available. Hairdryer in room didn’t work. Got really sick of buffet…seemed like a free for all at times, and tables not turned over fast enough, so having to sit at dirty tables at times. Overall though, had a great time.
Cami
於 2024 年 6 月住了 7 晚
10/10 優異
Esteban
伴侶同遊
2024年6月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel! The staff are very friendly and the service was amazing. Overall a very beautiful hotel.
Esteban
於 2024 年 6 月住了 4 晚
10/10 優異
Israel
2024年6月15日
讚好:整潔度、職員與服務和住宿狀況
Muy agradable con lugares espaciosos buena playa exelente construcción muy vistosa personal muy profesional todo muy limpio buena atención
Israel
4/10 欠佳
Joaquin
家人同遊
2024年6月14日
不滿:住宿狀況
This is my 3rd trip to this resort over the years with my family. And I can firmly say that the quality of service, up keep of resort and dinning offering have greatly declined. On this trip, 2 out 6 rooms our family booked had termite infestations, which were crawling all over the bed at night. They were able to give us a different room the next morning but not in the same building as the rest of the family because they all “booked”. Note, there was no sympathy or an apology offered when we discussed the termites with the lobby staff for the room change. We even presented pictures of the issue. Food was par to sub par and did not have a good variety. Don’t waste your time at the restaurants as you’ll wait 1 hr for food just to be disappointed, the buffet is generally better. The only restaurant worth making reservations for was the hibachi. The smoothie makers at the buffet were the nicest staff, but buffet regularly had issues with having enough silverware, cups, and ice.