Staff members were pleasant, professional, and helpful. We arrived early but were able to check-in early without an additional charge. Room was small, but listed as petite so that was expected. It was certainly adequate and toiletry items were of a nice quality. Coffee was provided in the lobby for free from 6am to 2pm, if I remember correctly. There was never a time when we felt unsafe in the hotel and we felt they provided good security. Due to some of the features of all urban areas ( homelessness, substance use), we would not have ventured out after dark. Rooftop was very pleasant area to enjoy the evening. We would definitely stay there again if we were in Seattle.