The issues first arose when the staff called me to authorize my card at 1:30pm, before check in. I was uncomfortable with this since I have never had to do that at any hotel I’ve stayed in. I was then told if I didn’t provide my card number, my reservation would not be guaranteed. Since I was already on the road traveling and did not want to be without lodging I reluctantly provided the information. A $249 hold was then authorized. When I arrived to check in another $249 hold was “required” or I would have to pay $100 cash for incidentals. When I questioned the process, since it was far different from anything I’ve ever experienced, I was told it was “in the terms and conditions” on the third party booking site. In all fairness, I did not see or read this, but giving them the benefit of the doubt, I continued with the check-in process. The front desk attendant made it a point to mention that the reservation only had two people as if it was an issue that three people were staying in a room with two double beds. He did give us a room with a pullout sofa, but that was no consolation for the sketchy card authorization practices. When we got to the room, the keys were not operable. I went to get them fixed and only one was working. The balcony door was ajar upon entering the room, it was subpar and dirty by my standards, and you could tell many patrons were smoking cannabis. I would caution anyone who is considering this hotel to pay a little more elsewhere.
