Facilities are a bit old. A little tray for putting the mobile phone is not available in the washroom. Room keepers did not refill the towels and the tea bags. I had to call the service desk to get them.
The front desk allowed us to check out late but they did not extend the elevator privilege.
HOK WING
於 2024 年 1 月住了 3 晚
8/10 不錯
Tsz Ying Tammy
2024年1月2日
Tsz Ying Tammy
於 2023 年 12 月住了 5 晚
10/10 優異
CHIH YU
家人同遊
2024年1月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Every time I go to Bangkok I choose here
CHIH YU
於 2023 年 12 月住了 3 晚
8/10 不錯
SHU-MIN
2023年11月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
SHU-MIN
於 2023 年 11 月住了 4 晚
8/10 不錯
Lai Sau Yan
家人同遊
2023年10月28日
Try nice
Lai Sau Yan
於 2023 年 10 月住了 2 晚
Juthamas 於 2023年12月11日的回應
Dear Lai Sau Yan,Thank you for your review with nice to see your positive feedback and satisfaction score.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 優異
SAU HAN VANESSA
2023年10月15日
SAU HAN VANESSA
於 2023 年 10 月住了 2 晚
Juthamas 於 2023年10月24日的回應
Dear SHU HAN,Thank you for your review with very delighted to read that your stayed was excellent in overall.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 不錯
Ho Yin
多人同遊
2023年10月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
good for business stay
I have stayed in this hotel for 3 times since they opened. Hotel location is perfect. However, I feel that the hotel should upgrade their facilities such as TV, towel, toothbrush (they don't provide).
Ho Yin
於 2023 年 9 月住了 3 晚
Juthamas 於 2023年10月24日的回應
Dear Ho Yin,Thank you for your review.We are very warm welcoming you back with appreciated your kind loyalty.Hotel facilities as TV is on process changing next year. and Toothbrush is on request, please.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
Dear Yiu Kwong,Thank you for your review and nice satisfaction score.However, we do sincere apology for any inconvenient cause to you and do hope to have a chance to welcoming you back.best regards,Juthamas WatthanakulRoom Division Manager
10/10 優異
真實旅客
商務旅客
2023年9月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2023 年 9 月住了 2 晚
Juthamas 於 2023年9月17日的回應
Dear Valued Guest,Thank you for your wonderful review and fantastic moment received during stayed with us.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 優異
Chao Yi
2023年9月6日
Chao Yi
於 2023 年 9 月住了 2 晚
Juthamas 於 2023年9月17日的回應
Dear Chao Yi,Thank you for your wonderful review and fantastic moment received during stayed with us.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 不錯
CHIA LIN
2023年8月29日
CHIA LIN
於 2023 年 8 月住了 1 晚
Juthamas 於 2023年9月2日的回應
Dear CHIA LIN,Thank you for your feedback and great satisfaction score.We are all looking forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 不錯
Kwok Mui
家人同遊
2023年8月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good location
Kwok Mui
於 2023 年 8 月住了 4 晚
Juthamas 於 2023年9月2日的回應
Dear Kwok Mui,Thank you for your feedback and great satisfaction score, especially our good location was marked your convenient stayed.We are all looking forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 不錯
macy
2023年8月17日
macy
於 2023 年 8 月住了 5 晚
Juthamas 於 2023年9月17日的回應
Dear macy,Thank you for your review.We are glad to read that your stayed was excellent and met your satisfaction.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 不錯
Kin Mou
家人同遊
2023年8月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
環境及位置都很好
Kin Mou
於 2023 年 8 月住了 2 晚
Juthamas 於 2023年8月18日的回應
Dear Tay,Thak you for your review.We are pleased reading your positive and satisfaction score, especially our good location was marked your comfortable stayed.Look forward to welcoming you back in the near future.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 優異
Kit Yee Flora
商務旅客
2023年8月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
方便又舒適
方便、舒適、整潔
Kit Yee Flora
於 2023 年 7 月住了 2 晚
Juthamas 於 2023年8月18日的回應
Dear Tay,Thak you for your review.We are pleased reading your positive and satisfaction score in regards to convenient, cleanliness and comfortable during stayed.Look forward to welcoming you back in the near future.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 不錯
真實旅客
2023年8月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2023 年 7 月住了 2 晚
Juthamas 於 2023年8月18日的回應
Dear Valued guest,Thak you for your review.We are pleased reading your positive and comfortable stayed with look forward to welcoming you back in the near future.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 優異
Hsiuhao
2023年8月7日
Hsiuhao
於 2023 年 8 月住了 1 晚
Juthamas 於 2023年8月18日的回應
Dear Hsiuhao,Thak you for your review.We are pleased reading your positive and satisfaction score with look forward to welcoming you back in the near future.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 優異
ting fun stanley
2023年8月5日
讚好:整潔度、職員與服務和住宿狀況
A place for relax and enjoy this trip
ting fun stanley
於 2023 年 7 月住了 4 晚
Juthamas 於 2023年8月5日的回應
Dear ting fun stanley,Thank you for your review.It is a pleasure to learn that you have enjoyed your overall experience at the Novotel Bangkok Ploenchit Sukhumvit and look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 優異
Yu Wai
2023年7月15日
Yu Wai
於 2023 年 7 月住了 3 晚
Juthamas 於 2023年8月5日的回應
Dear Yu Wai,Thank you for your feedback with we are glad to know that you had convenient and comfortable stayed, our service is meet your satisfaction.Look forward to welcoming you back in the near future.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 不錯
SHU-MIN
商務旅客
2023年6月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
SHU-MIN
於 2023 年 6 月住了 4 晚
Juthamas 於 2023年6月28日的回應
Dear Shu-Min,Thank you for your review with delighted to read that you had wonderful visited.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 不錯
Mong Nor
2023年6月14日
Mong Nor
於 2023 年 6 月住了 5 晚
Juthamas 於 2023年6月15日的回應
Dear Mong Nor,Thank you for your review with look forward to welcoming you back in the near future.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 不錯
Keith kan wai
2023年5月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The lighting is a bit dark
Keith kan wai
於 2023 年 5 月住了 2 晚
Juthamas 於 2023年5月31日的回應
Dear Keith Kan Wai,Thank you for your review.We are delighted to learn that your stayed was comfortable and excellent.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 不錯
LAI KUEN
家人同遊
2023年5月14日
讚好:整潔度、職員與服務和住宿狀況
酒店房間太暗,照明不足,酒店地下餐廳音樂及現場表演聲浪太大,感覺嘈吵!
LAI KUEN
於 2023 年 5 月住了 4 晚
Juthamas 於 2023年5月31日的回應
Dear Lai Kuen,Thank you for your review with sorry for the light and music at beer garden made your inconvenient stayed.However, we are all still looking forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
Dear Liu Pun Ying,Thank you for taking the time to share you feedback.I am sorry to hear your experience was below expectations; we are currently looking into the matter.We do hope we have the opportunity to welcoming you back here at the hotel.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 優異
Chan
家人同遊
2023年4月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
整體清潔乾淨舒適
Chan
於 2023 年 4 月住了 3 晚
Juthamas 於 2023年4月7日的回應
Dear Chan,Thank you for taking the time to share your feedback.I appreciated your comments for the convenient stayed which do hope we have the opportunity to welcoming you back here at the hotel.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 優異
真實旅客
商務旅客
2023年3月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2023 年 3 月住了 2 晚
Juthamas 於 2023年3月28日的回應
Dear Valued guest,Thank you for your review with so much appreciated your kind highest satisfaction score.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
6/10 一般
VITOR (MACAU)
伴侶同遊
2023年3月6日
讚好:整潔度
不滿:職員與服務
前台服務態度非常一般,房間太暗及門太難開!
VITOR
於 2023 年 3 月住了 4 晚
Juthamas 於 2023年3月11日的回應
Dear Vitor,Thank you for taking the time to share you feedback.I am sorry to hear your experience was below expectations; we are currently looking into the matter.We do hope we have the opportunity to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 不錯
HUANG
商務旅客
2023年3月6日
讚好:整潔度、職員與服務和住宿狀況
HUANG
於 2023 年 2 月住了 2 晚
Juthamas 於 2023年3月6日的回應
Dear Huang,Thank you for your review.We are glad to see your satisfaction score during stayed with us and look forward to welcoming you back in the near future.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 優異
CHI YUNG
伴侶同遊
2023年3月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
地點相當方便,員工十分友善,相當值得推薦
CHI YUNG
於 2023 年 3 月住了 4 晚
Juthamas 於 2023年3月6日的回應
Dear Chi Yung,Thank you for taking your time to share your experience on your recent stay with us at Novotel Bangkok Ploenchit Sukhumvit.I appreciate your comments on the location of the hotel and which is hnice staff.Once again, thank you for your valuable feedback and I am looking forward to welcoming you back soon.Best regards,Juthamas WatthanakulRoom Division Manager
6/10 一般
Chui Ying
伴侶同遊
2023年2月7日
讚好:整潔度
不滿:職員與服務
整潔度不錯。
員工服務、房間燈光及早餐質素有待改善。
Chui Ying
於 2023 年 2 月住了 4 晚
Juthamas 於 2023年2月11日的回應
Dear Chui Ying,Thank you for taking the time to share you feedback and highlighting on good room cleanliness.Howeer, I am sorry to hear your experience was below expectations in some parts; the concerned team are currently looking into the matter.We do hope we have the opportunity to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
6/10 一般
Jojo
家人同遊
2023年2月1日
讚好:職員與服務
不滿:客房舒適度
床褥嚴重不舒服換咗房間也是床褥嚴重不舒服壞掉,打掃不太乾淨,其他過得去
Jojo
於 2023 年 1 月住了 2 晚
Juthamas 於 2023年2月4日的回應
Dear Jojo,Thank you for taking the time to share you feedback.I am sorry to hear your experience was below expectations; we are currently looking into the matter in regards to mattress.We do hope we have the opportunity to welcoming you back here at the hotel.Best regards,Juthamas WatthanakulRoom Division Manager
Dear Valued guest,Thank you for taking the time to share your experience.I was sorry to hear that your visited on this occasion felt short. I apologizes for any disappointment and inconvenience this may caused on your end. We definitely look into the single points and improve for better service.We look forward to welcoming you back to our hotel in the future. Best regards,Juthamas WatthanakulRoom Division Manager
10/10 優異
WAI HO (YUEN LONG)
伴侶同遊
2023年1月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
鄰近BTS. 交通十分方便
WAI HO
Juthamas 於 2023年1月15日的回應
Daer Wai Ho,Thank you for taking the time to share your feedback.I appreciated your comments on the convenience location and do hope we have the opportunity to welcoming you back to Novotel Bangkok Ploenchit Sukhumvit.Best regards,Juthamas WatthanakulRoom Division Manager
Dear Valued Guest,
Thank you so much for choosing our hotel for your stay and for sharing your experience with us. We are all thrilled to receive a positive feedback from you and thank you for taking the time to share it with us is much appreciated. However, we genuinely regret those occasions when the service does not meet expectations I apologize foremost. Your feedback has been well addressed to the concern department to review the areas where improvements can be made. We hope we have the opportunity to welcome you back and better meeting your expectations in the future.
Sincerely,
Sherree Barquilla
Guest Experience Manager
10/10 優異
真實旅客
親子同遊
2020年2月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel
真實旅客
於 2020 年 2 月住了 3 晚
Sherree 於 2020年2月7日的回應
Dear Valued Guest,
We are all thrilled to receive a positive feedback from you and thank you for taking the time to share it with us is much appreciated. We hope we have the opportunity to welcome you back in the near future.
Sincerely,
Sherree Barquilla
Guest Experience Manager
Dear Khun Connie,
Thank you so much for choosing our hotel and for sharing your experience with us. We are all thrilled to receive a positive feedback from you and thank you for taking the time to share it with us is much appreciated.
However, we genuinely regret those occasions when the service does not meet expectations. I apologize foremost.
Your feedback has been well addressed to the concern department to review the areas where improvements can be made. We hope we have the opportunity to welcome you back in the near future.
Sincerely,
Sherree Barquilla
Guest Experience Manager
8/10 不錯
Sui Yeung
家人同遊
2020年1月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Sui Yeung
於 2020 年 1 月住了 3 晚
Sherree 於 2020年2月1日的回應
Dear Sui Yeung,
We are all thrilled to received a feedback and high rate from you and thank you for taking the time to share it with us is much appreciated.
Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future.
Best regards,
Sherree Barquilla
Guest Experience Manager