外觀

卡塔赫納希爾頓酒店的評價

4.5 out of 5
卡塔赫納希爾頓酒店
Avenida Almirante Brion, El Laguito, Cartagena

評價

9.0

卓越

10 分評分,優異;1002 則評價中有 634 則" "
8 分評分,不錯;1002 則評價中有 237 則" "
6 分評分,一般;1002 則評價中有 67 則" "
4 分評分,欠佳;1002 則評價中有 32 則" "
2 分評分,很差;1002 則評價中有 32 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

8.8/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

charles e schlossler

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel. Wonderful personnel. Specially at the restaurant. Loved our stay there.
於 2024 年 5 月住了 3 晚

10/10 優異

kevin

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚

10/10 優異

PAQUITA

讚好:整潔度、職員與服務、設施服務和住宿狀況
Best staff ever, they treated me as a queen I was by myself and they always asked me where I was going because they took good on me, than you all
於 2024 年 5 月住了 7 晚

8/10 不錯

DaQuawna

讚好:整潔度和職員與服務
於 2024 年 5 月住了 4 晚

6/10 一般

Graciela

伴侶同遊
讚好:整潔度
不滿:設施服務
Laundry room not available it’s very inconvenient when staying in a beach. Restaurant charges 25 dlls breakfast buffet and most trays are empty, you ask for the food and they never refill. Beach access closes very soon at 6 pm and pool, one at 6! And the other 8pm. Too early, ppl want to go relay in pool after a long day of activities out on the streets. Bar launge only has draft beer and two types of wine. No airport shuttle and Expedia charged me for transportation and when i arrived Expedia never answered me with the name of the company that was supposed to pick me up. Called the hotel and they said they were not responsible for me. Very disappointed
於 2024 年 5 月住了 6 晚

10/10 優異

Ryan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great staff very helpful. They all knew English for the most part and had a great attitude.
於 2024 年 5 月住了 3 晚

10/10 優異

Calvin

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
All the staff are always helpful
於 2024 年 4 月住了 8 晚

10/10 優異

jeremy

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay and safe
於 2024 年 5 月住了 4 晚

10/10 優異

Alberto

家人同遊
讚好:整潔度、設施服務和住宿狀況
Excelente
於 2024 年 5 月住了 2 晚

10/10 優異

Christian

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 5 晚

10/10 優異

Berchel (Hollis)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚

10/10 優異

Veguerre

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is beautiful right on the beach. The staff were wonderful. From the front desk to the bar, and restaurant they wait on you hand and feet. Needs more life music and entertainment for the adults
於 2024 年 5 月住了 4 晚

8/10 不錯

Iris

於 2024 年 5 月住了 5 晚

10/10 優異

NIXALIZ

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing place
於 2024 年 4 月住了 4 晚

6/10 一般

Jamese (Savannah)

伴侶同遊
讚好:整潔度
不滿:職員與服務
The stay was comfortable at the hotel however, the language barrier made it difficult to communicate. There were also instances where we were unable to exchange currency, and we left to our own logic regarding payment options. The fresh fruit was amazing at breakfast. However, they are not friendly for people who do not eat pork.They only afforded certain meals (grilled beef) on specific days with no consistency. There were periods (High volume check-out times ) where the water fountain in the bar area was unavailable for no apparent reason. I did however have amazing time at the bar with staff on the night shift. Overall, my stay was average with the exception of what I noted earlier. If those things can be rectified, then I know any stay would be amazing.
於 2024 年 4 月住了 4 晚

10/10 優異

Lorena

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Elmer L

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
we loved the shoping and beach
於 2024 年 4 月住了 2 晚
Juan Herrera - Front Desk Coordinator /Executive T 於 2024年5月2日的回應
Dear Mr. ElmerThank you very much for taking a few minutes of your time to rate us and share your valuable comments that encourage us to continue giving the best of ourselves every day.We hope to have the honor of welcoming you again on your future visits to the city.Sincerely,Juan Herrera - Front Desk Coordinator /Executive Tower

10/10 優異

Milena

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great service. Comfortable stay. The staff is super helpful and friendly. I loved the pool areas and the beach area. I thing it’s perfect for you to get the best of both worlds in Cartagena. Ubers take you to the Centro/ciudad amurallada in 10-12 minutes.
於 2024 年 4 月住了 2 晚
Juan Herrera - Front Desk Coordinator /Executive T 於 2024年5月2日的回應
Dear Ms. MilenaThank you very much for taking a few minutes of your time to rate us and share your valuable comments that encourage us to continue giving the best of ourselves every day.We hope to have the honor of welcoming you again on your future visits to the city.Sincerely,Juan Herrera - Front Desk Coordinator /Executive Tower

10/10 優異

Carlos

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice property with a nice beach although not private
於 2024 年 4 月住了 2 晚
Juan Herrera - Front Desk Coordinator /Executive T 於 2024年5月2日的回應
Dear Mr. CarlosThank you very much for taking a few minutes of your time to rate us and share your valuable comments that encourage us to continue giving the best of ourselves every day.We hope to have the honor of welcoming you again on your future visits to the city.Sincerely,Juan Herrera - Front Desk Coordinator /Executive Tower

10/10 優異

Myraida

讚好:整潔度、職員與服務和住宿狀況
Excellent hotel, no regrets, service is amazing, recommended.
於 2024 年 4 月住了 4 晚
Juan Herrera - Front Desk Coordinator /Executive T 於 2024年5月2日的回應
Dear Ms. MyraidaThank you very much for taking a few minutes of your time to rate us and share your valuable comments that encourage us to continue giving the best of ourselves every day.We hope to have the honor of welcoming you again on your future visits to the city.Sincerely,Juan Herrera - Front Desk Coordinator /Executive Tower

10/10 優異

Gerald

讚好:整潔度、職員與服務和住宿狀況
Nice place to stay
於 2024 年 4 月住了 8 晚
Juan Herrera - Front Desk Coordinator /Executive T 於 2024年5月2日的回應
Dear Mr. GeraldThank you very much for taking a few minutes of your time to rate us and share your valuable comments that encourage us to continue giving the best of ourselves every day.We hope to have the honor of welcoming you again on your future visits to the city.Sincerely,Juan Herrera - Front Desk Coordinator /Executive Tower

10/10 優異

Jose

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very beautiful place
於 2024 年 4 月住了 4 晚
Juan Herrera - Front Desk Coordinator /Executive T 於 2024年5月2日的回應
Estimado Sr. JoseMuchas gracias por tomar unos minutos de su tiempo para calificarnos y compartir sus valiosos comentarios que nos animan a seguir brindando lo mejor de nosotros cada día.Esperamos tener el honor de darle la bienvenida de nuevo en sus futuras visitas a la ciudad.Cordialmente,Juan Herrera - Front Desk Coordinator /Executive Tower

6/10 一般

Jose Alejandro

於 2024 年 4 月住了 4 晚

10/10 優異

Miriam

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My family and I had a great time at the hotel. Great facilities and excellent staff & service.
於 2024 年 4 月住了 3 晚
Juan Herrera - Front Desk Coordinator /Executive 於 2024年4月18日的回應
Dear MiriamThank you very much for your time in providing us your feedback! We feel very happy because your experience at Hilton Cartagena was completely satisfactory, please remember Hilton is your home in Cartagena and always will be happy to welcome you back.Kind regard,

10/10 優異

Placido

於 2024 年 4 月住了 2 晚
Juan Herrera – Front Desk Coordinator / Executive 於 2024年4月18日的回應
Estimado PlacidoMuchas gracias por tomar parte de su importante tiempo para compartir su calificación y comentarios acerca de su reciente estadía en nuestro hotel, nos complace saber que usted se sintió cómodo y que nuestras facilidades y ubicación llenaron sus expectativas. Recuerde que Hilton Cartagena es su casa y esperamos su pronta vista para darle la bienvenida y brindarle la mejor experiencia de servicio

8/10 不錯

IOANNIS A

家人同遊
讚好:職員與服務和設施服務
Bathroom, and shower were ferry and really bad shape for a Hilton, need proper and fine repairs
於 2024 年 4 月住了 5 晚
Juan Herrera – Front Desk Coordinator / Executive 於 2024年4月15日的回應
Dear IOANNISThank you for taking some minutes of your time to share your feedback about your stay on our property.We sincerely apologize for the situations about the bathroom your comments have been shared with the Maintenace manager in order to control measures being applied to these situations do not repeat in the future.Remember Hilton is your home in Cartagena and always will be welcome.Warm regards!

10/10 優異

Nicholas

於 2024 年 4 月住了 2 晚

10/10 優異

Camilo

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I really enjoyed the beach! It wasn't too crowded, but there were some locals selling things which added to the experience. The pools were great, and there was even a good one for kids which my son loved. The suite we stayed in was huge and had a remarkable view of Cartagena. The breakfasts were excellent, but more importantly, the waiters and chefs always made us feel special by preparing envueltos de maíz for us most days. :).
於 2024 年 4 月住了 5 晚
Juan Herrera - Front Desk Coordinator /Executive T 於 2024年4月12日的回應
Dear CamiloThank you very much for your time in providing us your feedback! We feel very happy because your experience at Hilton Cartagena was completely satisfactory, please remember Hilton is your home in Cartagena and always will be happy to welcome you back.Kind regard,

10/10 優異

mariano

於 2024 年 3 月住了 4 晚
Juan Herrera - Front Desk Coordinator /Executive 於 2024年4月15日的回應
Estimado MarianoThank you very much for your time in providing us your feedback! We feel very happy because your experience at Hilton Cartagena was completely satisfactory, please remember Hilton is your home in Cartagena and always will be happy to welcome you back.Kind regard,

10/10 優異

Alistair

讚好:整潔度、職員與服務、設施服務和住宿狀況
I had a wonderful time staying at the Hilton Cartagena. The staff were attentive, rooms clean and ambiance beautiful. The breakfast was delicious and wide variety of food. Highly recommend hotel and I will visit again.
於 2024 年 4 月住了 3 晚
Juan Herrera - Front Desk Coordinator /Executive 於 2024年4月7日的回應
Dear AlistairThank you for taking some minutes of your important time to rate us and to share your comments bout your stay at Hilton Cartagena.We are pleased to know your entire stay at our property was to your liking, thank you for highlighting our staff, rooms, and breakfast.Remember Hilton is your home in Cartagena and we always will be happy to welcome you.Best regards!

10/10 優異

Taniqua

於 2024 年 3 月住了 3 晚
Juan Herrera – Front Desk Coordinator / Executive 於 2024年4月7日的回應
Estimada TaniquiaLe agradecemos por compartir con nosotros su calificación acerca de su reciente estadía en nuestro hotel.Esperamos tener la dicha de ojalá prontamente poder tenerla de vuelta en nuestro hotel para seguir brindándole experiencias memorables.Cordialmente,

10/10 優異

RAFAEL

讚好:整潔度和職員與服務
於 2024 年 3 月住了 5 晚
Juan Herrera - Front Desk Coordinator /Executive 於 2024年4月7日的回應
Apreciado RafaelLe agradecemos por tomar unos minutos de su importante tiempo para evaluar su reciente estadía en nuestro hotelEsperamos tener el honor de nuevamente darle la bienvenida en nuestro hotel ojalá en un futuro cercano. Recuerde que Hilton es su casa en Cartagena.

10/10 優異

Jeronimo

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
La cama es muy cómoda, si buscan fiesta aquí no es pero para tranquilidad y descanso muy recomendado.
於 2024 年 3 月住了 2 晚
Juan Herrera – Front Desk Coordinator / Executive 於 2024年4月7日的回應
Apreciado JeronimoLe agradecemos por tomar parte de su tiempo para calificarnos y resaltar lo satisfactoria que fué su estadía con nosotros en cuanto a la tranquilidad y calidad de descansoEsperamos tener la dicha de poder darle la bienvenida ojalá pronto, para brindarle el mejor servicio Hilton.Cordialmente,

8/10 不錯

leidis

於 2024 年 3 月住了 2 晚
Juan Herrera – Front Desk Coordinator / Executive 於 2024年4月19日的回應
Estimada LeidisLe agrademos por haber tomado parte de su valioso tiempo para calificar su estadía.Esperamos tener la dicha de poder darle la bienvenida ojalá pronto, para brindarle el mejor servicio Hilton.Cordialmente,

10/10 優異

Cynthia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Customer service was wonderful and breakfast and the honors club were a nice addition.
於 2024 年 3 月住了 1 晚
Juan Herrera – Front Desk Coordinator / Executive 於 2024年3月30日的回應
Dear CynthiaThank you for taking a moment to provide us your opinion and comments about your recent stay at Hilton Cartagena also thank you for highlight the breakfast and staff in the stay review.Remember that you will be always welcome in our hotel. Best regards,

10/10 優異

DIANA FERNANDEZ MARTIN DEL

讚好:整潔度、職員與服務和住宿狀況
Todo estuvo excelente
於 2024 年 3 月住了 4 晚
Juan Herrera – Front Desk Coordinator / Executive 於 2024年3月30日的回應
Apreciada DianaLe agradecemos por compartir con nosotros su opinión acerca de su reciente estadía en nuestro hotel.entendemos que la estadía fue de su completo agrado y También nos llena de compromiso para seguir trabajando por la excelencia en el servicio.Esperamos tener la dicha de ojalá prontamente poder tenerlo de Vuelta en nuestro hotel, para seguir brindándole experiencias memorables.

10/10 優異

Esteban González (Envigado)

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
N/A
於 2024 年 3 月住了 4 晚
Juan Herrera - Front Desk Coordinator /Executive 於 2024年4月7日的回應
Apreciado Esteban GonzalezMuchas gracias por tomar unos minutos de su tiempo para calificarnos Recuerde que Hilton es su casa en Cartagena y siempre estaremos encantados de darle la bienvenidaAtentamente,

8/10 不錯

Yosria

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I liked that there was a money exchange and gym on site. Water coolers need to be more available near rooms. Ice machines need to work
於 2024 年 3 月住了 6 晚
Juan Herrera – Front Desk Coordinator / Executive 於 2024年3月30日的回應
Dear YosiraThank you for taking some minutes of your time to share your feedback about your stay on our property, thank you for highlighting our facilities. We sincerely apologize for the situations about the ice machine and water coolers your comments have been shared with the person in charge in order to control measures and these situations do not repeat in the future.Remember Hilton is your home in Cartagena and always will be welcome.Warm regards!

8/10 不錯

Anthony

於 2024 年 3 月住了 5 晚
Juan Herrera – Front Desk Coordinator / Executive 於 2024年4月18日的回應
Dear AnthonyThank you very much for your time in providing us your feedback! We feel very happy because your experience at Hilton Cartagena was good. Please remember Hilton is your home in Cartagena and always will be happy to welcome you back.Kind regard,

10/10 優異

Atziry Ereneidy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Servicio e instalaciones excelente! 10/10
於 2024 年 3 月住了 4 晚
Juan Herrera – Front Desk Coordinator / Executive 於 2024年3月30日的回應
Apreciada AtziryLe agradecemos por tomar parte de su tiempo para y calificarnos, nos complace sobre manera que nos diera la máxima calificación 10, esto nos motiva a seguir brindando lo mejor cada día por la satisfacción de todos nuestros clientes.Esperamos tener la dicha de poder darle la bienvenida ojalá pronto, para brindarle el mejor servicio Hilton.

10/10 優異

Javier Alfonso Alarcon

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Conveniently located at the Bocagrande area, close to shopping malls and restaurants. It’s also very close (10 min by car) to the historic downtown. Right in front of the beach and great swimming pools.
於 2024 年 3 月住了 4 晚
Juan Herrera - Front Desk Coordinator /Executive 於 2024年3月30日的回應
Estimado JavierEstamos muy agradecidos con usted por haber tomado parte de su importante tiempo para calificar su experiencia en Hilton Cartagena. También nos complace que dentro de sus comentarios haya destacado nuestra estratégica ubicación las facilidades y el confort, créame que todo lo hacemos con mucho amor para que nuestros clientes se sientan atendidos, valorados y respetados.Esperamos tener la dicha de darle la bienvenida nuevamente ojalá en un futuro cercano, recuerde Hilton es su casa en Cartagena.

8/10 不錯

Ramiro

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
Everything is nice, but prices is can the expense for food & beverage inside the hotel
於 2024 年 3 月住了 5 晚
Juan Herrera - Front Desk Coordinator /Executive T 於 2024年3月22日的回應
Thank you for taking some minutes of your time to share your feedback about your stay on our property, thank you for highlighting the overall service.We also thank you for your suggestion regarding restaurant prices. Your comment in this regard will be shared with the management of the area in charge to create improvement plans..Remember Hilton is your home in Cartagena and always will be welcome.Warm regards!

10/10 優異

Ana

讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2024 年 3 月住了 1 晚
Juan Herrera - Front Desk Coordinator /Executive T 於 2024年3月22日的回應
Dear AnaThank you very much for your time in providing us your feedback! We feel very happy because your experience at Hilton Cartagena was completely satisfactory, please remember Hilton is your home in Cartagena and always will be happy to welcome you back.Kind regard,

6/10 一般

Paul

讚好:整潔度和職員與服務
Staff was great walls in hotel room pretty thin. Could hear children playing next door all hours shower not hot enough overall a average stay
於 2024 年 2 月住了 1 晚
Juan Herrera - Front Desk Coordinator /Executive T 於 2024年3月22日的回應
Dear PaulThank you very much for your time in providing us your feedback! We are extremely sorry for the inconveniences you had during your stay at Hilton Cartagena; especially sorry for the noise and the shower, your comments have been shared with the corresponding management team and necessary actions will be taken. We really appreciate your comments that help us to improve our services every day! We hope that to give us another opportunity to serve you once again and display the true Hilton service we constantly provide for our guests.Kind regards,

10/10 優異

Jose

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Todo bien
於 2024 年 2 月住了 5 晚
Juan Herrera - Front Desk Coordinator /Executive T 於 2024年3月22日的回應
Estimado JoseNos encanta escuchar estos comentarios, ya que nos indican que lo estamos haciendo bien y nos motivan a seguir trabajando con excelencia por la satisfacción de todos nuestros clientes.Esperamos su visita, recuerde que siempre será bienvenido en Hilton Cartagena.

10/10 優異

Barry

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stay here every year and call it our home. We tried other hotels but this one is the best overall. The only thing I would improve is the "coffee". In a country with the best coffee in the world the breakfast coffee is not good.
於 2024 年 2 月住了 7 晚
Juan Herrera - Front Desk Coordinator /Executive T 於 2024年3月22日的回應
Dear BarryThank you very much for your time in providing us your feedback! We feel very happy because your experience at Hilton Cartagena was completely satisfactory, please remember Hilton is your home in Cartagena and always will be happy to welcome you back.Kind regard,

6/10 一般

Paul

讚好:整潔度、職員與服務、設施服務和住宿狀況
Wall between rooms very thin had no hot water in the shower
於 2024 年 2 月住了 7 晚
Juan Herrera – Front Desk Coordinator / Executive 於 2024年3月30日的回應
Dear PaulThank you for taking some minutes of your time to share your feedback about your stayWe sincerely apologize for the situations about the hot water your comments have been shared with the Maintenace manager in order to control measures being applied to these situations do not repeat in the future.Remember Hilton is your home in Cartagena and always will be welcome.Warm regards!

10/10 優異

Crystal

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We enjoyed our stay.
於 2024 年 2 月住了 5 晚
Juan Herrera - Front Desk Coordinator /Executive T 於 2024年3月22日的回應
Dear CrystalThank you very much for your time in providing us your feedback! We feel very happy because your experience at Hilton Cartagena was completely satisfactory, please remember Hilton is your home in Cartagena and always will be happy to welcome you back.Kind regard,

10/10 優異

Vladimir A (Courtlandt manor)

家人同遊
讚好:職員與服務、設施服務和住宿狀況
The room cleanliness can be improved
於 2024 年 2 月住了 7 晚
Juan Herrera - Front Desk Coordinator /Executive T 於 2024年3月22日的回應
Dear VladimirThank you for taking some minutes of your time to share your feedback about your stay on our property. your comments about the cleanliness have been shared with the housekeeping manager in order to improve the serviceRemember Hilton is your home in Cartagena and always will be welcome

10/10 優異

Claudia Isis Juarez

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Muy linda y limpia
於 2024 年 2 月住了 5 晚
Juan Herrera - Front Desk Coordinator /Executive 於 2024年3月30日的回應
Estimada ClaudiaMuchas gracias por tomar unos minutos de su tiempo para compartir su experiencia en nuestro hotel.Nos complace saber que su estadía con nosotros fue placentera y que nuestras instalaciones cumplieron con sus expectativas Muchas gracias por recomendarnos, recuerde que siempre será bienvenida en Hilton Cartagena.