Sheraton Mustika Yogyakarta Resort & Spa Team. 於 2023年5月24日的回應
Dear Mr. Shen-Long,Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.
8/10 不錯
junrong
家人同遊
2021年4月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
junrong
於 2021 年 4 月住了 1 晚
Sheraton Mustika Yogyakarta Resort & Spa Team. 於 2023年5月24日的回應
Dear Mr. Junrong,Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.
Dear 文遠,
Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa!
Your review will surely be taken into consideration when the upcoming refurbishment will be planned. We have well noted all your concerns and will follow up accordingly with related departments for further improvement and refinement to ensure that we maintain a high quality of service to all of our guests.
I hope this unpleasant circumstances will not change your impression of our property and wish for an opportunity to welcome you back to Sheraton Mustika Yogyakarta in the not so distance future.
Warm regards,
This hotel had a grand(iose) reception area/lobby and facade, but the room needed some work -- it felt old, tired, and was somewhat falling apart. Also, the way that the room's door opened made it very awkward to pass especially when lugging a bag.
真實旅客
於 2023 年 8 月住了 1 晚
10/10 優異
Ankit
家人同遊
2023年9月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good stay
Very comfortable. Staff very courteous. We got some vegetarian dishes specially prepared for us for breakfast.
Ankit
於 2023 年 9 月住了 3 晚
6/10 一般
Shiro
2023年8月16日
讚好:職員與服務
Shiro
於 2023 年 8 月住了 3 晚
10/10 優異
Shailendra Kumar Sinha
家人同遊
2023年7月26日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
it is nice property to relax.
Shailendra Kumar Sinha
於 2023 年 7 月住了 3 晚
8/10 不錯
anthony (South Beloit)
2023年6月23日
讚好:整潔度、職員與服務和住宿狀況
The staff at breakfast was top notch. Everything from the time you check in until you leave was care of service and attention to detail
anthony
於 2023 年 6 月住了 7 晚
10/10 優異
raney
2023年6月16日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
You will love it
What can I say? This was the best resort I have ever stayed at. The food……exceptional. Restaurant manager Bagus Hart Wibowo and his staff…….the best
Dear Mrs. Raney, Greetings from Sheraton Mustika YogyakartaWe would like to thank you for writing us a nice review. We are happy to hear that you and your big family enjoyed the stay at our resort. Right now we are underway the progress for renovating our rooms. We hope that in the future you and your family can visit us again and experience more new things at Sheraton Mustika Yogyakarta Resort & Spa.Warm regards,Sheraton Mustika Yogyakarta Resort & Spa Team
Dear Mr. Frederic, greetings from Sheraton Mustika YogyakartaWe would like to thank you for writing us a nice review. We are happy to hear that you and your big family enjoyed the stay at our resort. Right now we are underway the progress for renovating our rooms. We hope that in the future you and your family can visit us again and experience more new things at Sheraton Mustika Yogyakarta Resort & Spa.Warm regards,Sheraton Mustika Yogyakarta Resort & Spa Team
6/10 一般
Harsha
2023年6月5日
讚好:客房舒適度
不滿:職員與服務
Harsha
於 2023 年 6 月住了 1 晚
Sheraton Mustika Yogyakarta Resort & Spa Team. 於 2023年6月7日的回應
Dear Harsha,Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.
8/10 不錯
Heinken
家人同遊
2023年4月27日
讚好:職員與服務、住宿狀況和客房舒適度
Family stay for 3 night
Stay with whole family of 14 people. Check in process was easy and recieve all what we requested. Breakfast was grate and tasty. staff was very helpful.
Kids enjoyed the pool. Pool was big and castle type
Slight draw back was the aged building. Maintenance team do their best but doors and windows are old.
Heinken
於 2023 年 4 月住了 3 晚
Sheraton Mustika Yogyakarta Resort & Spa Team 於 2023年4月28日的回應
Dear Mr. Heinken,Warm greetings from Sheraton Mustika YogyakartaWe would like to thank you for writing us a nice review. We are happy to hear that you and your big family enjoyed the stay at our resort. Right now we are underway the progress for renovating our rooms. We hope that in the future you and your family can visit us again and experience more new things at Sheraton Mustika Yogyakarta Resort & Spa.Warm regards,Sheraton Mustika Yogyakarta Resort & Spa Team
10/10 優異
nikita rani
家人同遊
2023年3月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel, stayed in the room with the attached pool but only issue was door was not completely able to close and small lizard creeped in. Everything else was good
nikita rani
於 2023 年 3 月住了 3 晚
Sheraton Mustika Yogyakarta Resort & Spa Team 於 2023年4月27日的回應
Dear Nikita Rani,Warm greetings from Sheraton Mustika Yogyakarta.Thank you for taking your time to write the reviews. We are glad to hear that you like your stay here, we will share your review to our staff so that it will motivate us to keep doing better in our services. Warm regards,Sheraton Mustika Yogyakarta Resort & Spa team
8/10 不錯
RODERICK
家人同遊
2023年1月6日
讚好:職員與服務、設施服務和住宿狀況
It is a unique and spacious facility with a very nice pool and relaxing but beautiful atmosphere. The staff are very helpful and friendly. The buffet breakfast was great.
Their promotions posted on the walls were not updated though. And they did not clean one of our rooms. Also, there was a blood stain on one of our sheets.
Otherwise we enjoyed our stay.
RODERICK
Sheraton Mustika Yogyakarta Resort & Spa Team 於 2023年1月30日的回應
Dear Roderick,Warm greetings from Sheraton Mustika YogyakartaThank you for sharing your experience while staying with us. Please accept our sincere apologies for the inconvenience you may have experienced during your stay with us, especially concerning the cleanliness. Your feedback is duly noted and has been taken up with the relevant departments to ensure that we continuously work towards improving our services to provide a better experience and train our staff to deliver desirable standards of attention.We sincerely hope you will give us another opportunity to be of service to you to show you all the changes that would make for an enjoyable experience.Kind Regards, Sheraton Mustika Yogyakarta Resort & Spa Team
6/10 一般
Hiroshi (Chiyo-ku)
商務旅客
2022年10月20日
讚好:職員與服務
不滿:設施服務和住宿狀況
When I tried to take a bath, the water was yellow.
I moved to another hotel in 2 days.
Hiroshi
於 2022 年 10 月住了 2 晚
Sheraton Mustika Yogyakarta Resort & Spa Team 於 2023年1月30日的回應
Dear Hiroshi,Warm greetings from Sheraton Mustika YogyakartaThank you for sharing your experience while staying with us. Please accept our sincere apologies for the inconvenience you may have experienced during your stay with us, especially concerning the cleanliness and maintenance. Your feedback is duly noted and has been taken up with the relevant departments to ensure that we continuously work towards improving our services to provide a better experience and train our staff to deliver desirable standards of attention. We sincerely hope you will give us another opportunity to be of service to you to show you all the changes that would make for an enjoyable experience.Kind Regards, Sheraton Mustika Yogyakarta Resort & Spa Team
8/10 不錯
Mr David
家人同遊
2022年10月16日
讚好:職員與服務
The hotel is looking tired in parts. Rooms need a refurb. Service was good though.
Mr David
於 2022 年 10 月住了 4 晚
Sheraton mustika Yogyakarta Resort & Spa Team 於 2023年1月30日的回應
Dear Mr. David,Warm greetings from Sheraton Mustika YogyakartaThank you for sharing your experience while you were staying with us. Please accept our sincere apologies for the inconvenience you may have experienced during your stay with us, especially concerning the maintenance. Your feedback is duly noted and has been taken up with the relevant departments to ensure that we continuously work towards improving our services to provide a better experience and train our staff to deliver desirable standards of attention. Since refurbishment is underway at the resort, I assure you that in the future, you will see a transformed Sheraton resort worthy of its brand expectations. We sincerely hope you will give us another opportunity to be of service to you to show you all the changes that would make for an enjoyable experience.Kind Regards, Sheraton Mustika Yogyakarta Resort & Spa Team
8/10 不錯
Francisco J
家人同遊
2022年8月9日
讚好:職員與服務和客房舒適度
Very good stay but
Francisco J
於 2022 年 8 月住了 4 晚
Sheraton Mustika Yogyakarta Resort & Spa Team. 於 2023年5月24日的回應
Dear Mr. Fransisco,Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.
10/10 優異
John (Hong Hong)
家人同遊
2022年7月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very comfortable, good service, beautiful pool and view of Merapi mountain. Great breakfast. Short trip to shops. Airport Shuttle. Etc!
John
於 2022 年 7 月住了 2 晚
Indira 於 2022年7月22日的回應
Dear Mr. John,
Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa.
We have shared your impressions with all the team members. They extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.
Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.
Sincerely,
Sheraton Mustika Yogyakarta Resort & Spa Team.
2/10 很差
Meryam
家人同遊
2022年6月5日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Médiocre
Hôtel absolument pas entretenu. Cet hôtel doit être complètement rénové car inadmissible d’accueillir des clients dans cet environnement. Les chambres sont sales, les sanitaires à la limite de l’insalubrité. L’extérieur presque en ruine. Les transats de piscines à mettre à la poubelle. Le petit déjeuner laisse à désirer également. Ceci est loin d’être un 4,5 étoiles. C’est une honte pour la gamme Sheraton.
Meryam
於 2022 年 5 月住了 1 晚
Indira 於 2022年7月22日的回應
Dear Ms. Meryam,
Warmest greetings from Sheraton Mustika Yogyakarta Resort & Spa,
Your valuable review has been well received. Thank you. Please accept our sincere apology for the inconvenience you may have experienced regarding the facilities during your recent stay at our resort. We have noted all your concerns and will follow up accordingly with related departments for further improvement and refinement to ensure that we maintain a high quality of service to all our guests. We hope your next stay with us will better meet our standard of excellence.
Sincerely,
Sheraton Mustika Yogyakarta Resort & Spa Team Member.
8/10 不錯
EUN SU
家人同遊
2022年5月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
아침 식사
아침 식사 장소 부족, 아침 메뉴 별로
EUN SU
於 2022 年 5 月住了 3 晚
Sheraton Mustika Yogyakarta Resort & Spa Team. 於 2023年5月24日的回應
Dear Mr. Eun Su,Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.
6/10 一般
Tomofumi
2022年5月4日
讚好:職員與服務和設施服務
不滿:整潔度和住宿狀況
There are so many ants in the restaurant. Facility also not so good. There are noise from AC. The glass which was served for welcome drink was dirty like remain lipstick.
I think this hotel is so old. So maintanance is very important.
Tomofumi
於 2022 年 4 月住了 3 晚
Sheraton Mustika Yogyakarta Resort & Spa Team. 於 2023年5月24日的回應
Dear Mr. TomofumiThank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.
10/10 優異
JIN WOO
2021年6月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
JIN WOO
於 2021 年 5 月住了 2 晚
Sheraton Mustika Yogyakarta Resort & Spa Team. 於 2023年5月24日的回應
Dear Mr. JIN WOO,Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.
8/10 不錯
真實旅客
2021年4月5日
讚好:整潔度和職員與服務
真實旅客
於 2020 年 1 月住了 1 晚
Sheraton Mustika Yogyakarta Resort & Spa Team. 於 2023年5月24日的回應
Dear Mr/Mrs,Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.
8/10 不錯
真實旅客
親子同遊
2020年12月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Makanannya enak dan stafnya ramah-ramah. Recommended.
Dear valued Sheraton customer,
Terimakasih sudah memberikan review yang bagus untuk kami di Expedia.
Kami sangat bahagia untuk melayani tamu yang berharga seperti Anda. Kami berusaha untuk membuat pengalaman anda menginap tidak hanya memuaskan tapi juga berkesan. Kami senang anda menikmati hidangan yang disediakan.
Kami menanti Anda untuk kembali lagi ke Sheraton Mustika Yogyakarta Resort & Spa dan merasakan hangatnya keramahan Yogyakarta sekali lagi.
Dear valued Sheraton customer,
Thank you for the ratings on Expedia.
We are very pleased to know that you had a most memorable Sheraton Mustika Yogyakarta Resort & Spa experience recently especially during your special moments and that you enjoyed the resort with its facilities and services provided.
We hope to have the pleasure of seeing you again soon at Mustika Yogyakarta Resort & Spa! Perhaps on your next visit to Yogyakarta.
10/10 優異
Khumaira (Surabaya)
2020年11月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
everything was great, it was clean and the service was awesome
Dear Khumaira,
Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa!
We are delighted to know that you had a memorable time with us. It is a pleasure to read about your fond memories of your stay at Sheraton Mustika Yogyakarta Resort & Spa.
Once again, thank you for choosing us. We look forward to welcoming you back home for another memorable experience.
8/10 不錯
Low Peng
商務旅客
2020年9月20日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
very comfortable Hotel
The atmosphere is very relaxing the staffs are excellent very friendly and helpful
Always ready to help making me feel really at home
Dear Low Peng,
Warmest greetings from Sheraton Mustika Yogyakarta Resort & Spa, thank you for taking the time to write a great review for us. I am delighted to hear that you had a great experience staying at Sheraton Mustika Yogyakarta. I will be sure to share your kind compliments with our team and we look forward to welcoming you back for a return stay at near future. Thank you!
10/10 優異
真實旅客
2020年3月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
親切丁寧な対応で満足しています。
真實旅客
於 2020 年 3 月住了 1 晚
10/10 優異
Jb (Usa)
家人同遊
2020年3月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice property with Awesome Spa and extremely helpful and hospitable staff, felt very comfortable and at home
Nice view,big pool 👍,i love it,thank you sheraton ,i will be back
Avieueda
於 2020 年 3 月住了 1 晚
10/10 優異
真實旅客
2020年3月2日
真實旅客
於 2020 年 2 月住了 6 晚
10/10 優異
KOKI
2020年2月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
KOKI
於 2020 年 2 月住了 1 晚
10/10 優異
真實旅客
2020年2月27日
真實旅客
於 2020 年 2 月住了 1 晚
10/10 優異
真實旅客
多人同遊
2020年2月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I like their classic design which represent Indonesia as a whole. Spacious room. Comfy bed. Great breakfast selection. Warm hospitality from all staff.
真實旅客
於 2020 年 2 月住了 1 晚
10/10 優異
Adrian
2020年2月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The thing that really makes this hotel outstanding is the helpful and charming staff who make staying there a real pleasure. The rooms are also nicely refurnished, at a good size and the architecture is fantastic. The spa and its staff are especially good. Most of all, it is the people that make this the best place to stay in Yogyakarta.
Adrian
於 2020 年 1 月住了 3 晚
Public Relations 於 2020年2月5日的回應
Dear Guest,
Warmest greetings from Sheraton Mustika Yogykarta Resort & Spa
We are very pleased to know that you had a most memorable Sheraton Mustika Yogyakarta Resort & Spa experience recently especially during your special moments and that you enjoyed the resort with its facilities and services provided.
We hope to have the pleasure of seeing you again soon at Mustika Yogyakarta Resort & Spa! Perhaps on your next visit to Yogyakarta.
Kind regards,
6/10 一般
KYEONGIL
家人同遊
2020年1月24日
讚好:職員與服務
不滿:整潔度和住宿狀況
좋은 호텔이지만...
가족 여행으로 이용했습니다.
직원들의 친절도는 매우 좋습니다.
그리고 공항에서 매우 가까운 점도 장점입니다.
다만, 쉐라톤 브랜드에 걸맞지 않는 점 몇가지를 들면,
- 전체적으로 내부시설이 많이 낙후되었습니다.
- 객실이 청결하지 않습니다. 벌레들이 보일 정도입니다.
- 욕실 수압이 약합니다.
전반적으로 시설 개선이 필요하다고 생각합니다.
KYEONGIL
於 2020 年 1 月住了 3 晚
10/10 優異
Cynthia (DC area)
家人同遊
2020年1月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
we stayed one night, very nice hotel ad breakfast buffet was great.
Cynthia
於 2020 年 1 月住了 1 晚
Public Relations 於 2020年2月5日的回應
Dear Guest,
Warmest greetings from Sheraton Mustika Yogykarta Resort & Spa
Thank you for a wonderful and detailed review of your recent stay at the resort.
We are so glad that you enjoyed your recent stay, from the room, the cuisines and facilities provided. It is something we hold dearly and strive to provide to each guests. It is always a great pleasure reading a positive review from our valuable guest such as yours.
We hope to have the opportunity to welcome you back for another memorable experience.
Kind Regards,
6/10 一般
Markus Bernhard
2019年12月27日
讚好:整潔度、職員與服務和客房舒適度
way below expectation for a sheraton
booked this hotel because of ratings and previous experience with sheraton hotels. unfortunately this place was way below expectation. booked a mountain view room at higher price which i would not recommend. the room faces the pool area which is quite noisy and the condition of room is questionable. furniture and bathroom showed heavy marks of wear and tear. light switches of bed lamp fell off once touching. one lamp would not shut off at all. AC very noisy. wifi barely working. changed instantly and without big issue to garden view room which is completely renovated. however room climate was quite humid, clothes and shoes have been damped overnight. could be the rainy season effect, but should bot happen in a 4.5 star hotel. gym/spa/restaurants not visited. pool is in a good condition, quite a plus of this hotel, same as the service of the employees. breakfast is a turn down, the quality of the food and the presentation was not what i expect in that price category, would not recommend and will not book again.
Markus Bernhard
於 2019 年 12 月住了 2 晚
Public Relations 於 2020年2月5日的回應
Dear Guest,
Warmest greetings from Sheraton Mustika Yogyakarta Resort & Spa
Please accept our sincere apology for the inconvenience you may have experienced regarding the facilities. As a heritage themed hotel, we have the responsibility to maintain and upkeep the hotel, thus your feedback is extremely important to us as it allows us to continually monitor our guests’ requirements. Your review will surely be taken into consideration since the upcoming refurbishment is on the way. We have well noted all your concerns and will follow up accordingly with related departments for further improvement and refinement to ensure that we maintain a high quality of service to all of our guests.
We hope to have the opportunity to welcome you back for another memorable experience.
Kind Regards,
Dear Guest,
Warmest greetings from Sheraton Mustika Yogykarta Resort & Spa
Thank you for the time taken to write this wonderful review on your stay with us
We are very pleased to know that you had a most memorable experience and that you enjoyed the resort with its facilities and services provided.
We are looking forward to welcome you back for another memorable stay with us in the near future.
Kind Regards,
8/10 不錯
真實旅客
伴侶同遊
2019年12月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Interior design of the room
Great chill vibes
Bed was comfortable