住宿正面 (夜晚)
查看供應

美亞紮比薩拉伊酒店的評價

5 out of 5
美亞紮比薩拉伊酒店
Palm Jumeirah, West Crescent, Dubai

評價

9.4

完美

10 分評分，優異；1003 則評價中有 773 則" "
8 分評分，不錯；1003 則評價中有 140 則" "
6 分評分，一般；1003 則評價中有 50 則" "
4 分評分，欠佳；1003 則評價中有 23 則" "
2 分評分，很差；1003 則評價中有 17 則" "

9.6/10 

整潔度

9.4/10 

職員與服務

9.4/10 

設施服務

9.4/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Yan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
nice journey
nice stay. food is good. the facilities and service is great.
於 2023 年 10 月住了 2 晚

10/10 優異

Ka Man

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚

8/10 不錯

W Y Christina

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 5 月住了 3 晚

10/10 優異

Sharon

於 2022 年 9 月住了 1 晚
Jumeirah Zabeel Saray Team 於 2023年1月12日的回應
Thank you for taking the time to write these kind words. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your experience with us. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Zabeel Saray!

8/10 不錯

Ivy

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
We stayed one night with half board package. The buffet dinner was just not up to international standard and less attractive than its breakfast. Any drinks including water need to be charged which did not make any sense for a buffet. Staff is not friendly. Little map or instruction to the hotel’s facilities which are not much comparing to other luxury hotel in the Palm. The beach is great. Shuttle bus service is very limited but we can call uber easily. The hotel is a bit overpriced.
於 2019 年 12 月住了 1 晚
Kamilia 於 2019年12月26日的回應
Thank u for your feedbacks

10/10 優異

lai ching

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
200分非常酒店
酒店裝修及所有配套完美200分 只是地點較遠在棕櫚島上最尾的一間 有七間高級食府(高級收費) 如想經濟點可先食午餐再入島留宿 超正及完美的酒店價錢合理直得一試
於 2019 年 7 月住了 1 晚
BE 於 2019年7月7日的回應
It is a pleasure having you as our guest at Jumeirah Zabeel Saray. We are pleased to read you had a great stay with us. Sincerely, Business Excellence Team

10/10 優異

JOSE

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Un hotel Resort, de excelente calidad, tiendas y otros servicios muy buenos.
於 2024 年 4 月住了 3 晚

10/10 優異

Lydia (Staten Island)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Food in EVERY restaurant at the hotel was a hit.
於 2024 年 5 月住了 6 晚
Fiona Greenwood, Hotel Manager. 於 2024年5月28日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience. Regards,

10/10 優異

Elena

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing stay!
於 2024 年 5 月住了 5 晚
Fiona Greenwood Hotel Manager. 於 2024年5月27日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience. Regards,

10/10 優異

Michael

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 9 晚
Fiona Greenwood Hotel Manager. 於 2024年5月27日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience. Regards,

10/10 優異

Nana Owusu

讚好：整潔度和住宿狀況
不滿：職員與服務
於 2024 年 5 月住了 4 晚
Fiona Greenwood Hotel Manager. 於 2024年5月27日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience. Regards,

10/10 優異

Attar

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice stay well trained staff excellent for family
於 2024 年 5 月住了 6 晚
Fiona Greenwood Hotel Manager. 於 2024年5月27日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience. Regards,

10/10 優異

Sergey

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Best
於 2024 年 5 月住了 3 晚
Fiona Greenwood Hotel Manager. 於 2024年5月27日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience. Regards,

10/10 優異

Mohammad Omar

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 9 晚
Regards, Fiona Greenwood Hotel Manager. 於 2024年5月23日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.

8/10 不錯

Juned

家人同遊
讚好：整潔度、職員與服務和設施服務
📍Great location. 🌊 You get a perfect view of the ocean. The breeze at night from the balcony is really nice. ❤️ The hospitality from the employees is top notch. They’re super helpful from the moment you get out of your vehicle to every step of the way until you leave the hotel. The rooms can be updated a bit to make it more modern. 🧖‍♂️The spa area has free services like snow room, hot steam room, jacuzzi, and many more. 🏊Indoor pool is separated for men and women which is great. 🏖️The beach is connected to the hotel, you just walk into it from the back. Interior design is a work of art from the Turkish culture. I would avoid the restaurants inside and eat outside as the food is way too expensive for the quality you get. The Lebanese restaurant food was not good. It was way overpriced for the quality of food and portions.
Regards, Fiona Greenwood Hotel Manager. 於 2024年5月21日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.

10/10 優異

Lester

讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved it! Place was breathtaking and people were very nice. A short taxi ride to everything I wanted to do.
於 2024 年 5 月住了 6 晚
Regards, Fiona Greenwood Hotel Manager. 於 2024年5月21日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.

4/10 欠佳

Hiba

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
One would expect much more from a Jumeirah hotel especially in Dubai for the price paid and the location! Where do I start? Ants in the room, A/C not working (took 3 hours to get it fixed while we were still in the room), mosquitoes like I have never seen before (my body is all red and swollen as is my husband’s)! Breakfast was fine but all baked goods are dry and hard to eat! Staff were nice but overall experience is a disappointment especially after coming back from our honeymoon and hoping we could continue enjoying it at Jumeirah!!!
於 2024 年 5 月住了 6 晚
Regards, Fiona Greenwood Hotel Manager. 於 2024年5月21日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.

10/10 優異

Nazar

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Absolutely phenomenal hotel, with world class customer service and attention to detail! Thank you to the hotel staff for making my stay phenomenal, looking forward to coming back again!
於 2024 年 5 月住了 1 晚
Regards, Fiona Greenwood Hotel Manager. 於 2024年5月21日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.

10/10 優異

Petra

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bestes Personal, immer hilfsbereit und man fühlt dich immer willkommen.
於 2024 年 5 月住了 10 晚
Fiona Greenwood Hotel Manager. 於 2024年5月13日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.

10/10 優異

Nathalie

讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 4 月住了 1 晚
Fiona Greenwood Hotel Manager. 於 2024年5月13日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.

10/10 優異

Mohammed

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel interior
於 2024 年 5 月住了 2 晚
Fiona Greenwood Hotel Manager. 於 2024年5月13日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.

10/10 優異

Lisa

讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved this hotel, authentic decor, spacious, friendly & helpful staff, clean. The gym, spa, beach, pools, food all great. I had a really relaxing stay and the hot stone massage along with the Balinese massage was the best - highly recommend! The e-butler WhatsApp service is genius - so quick to respond every time! Thank you for a lovely stay, I will definitely visit again.
於 2024 年 4 月住了 5 晚
Fiona Greenwood Hotel Manager. 於 2024年5月13日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.

10/10 優異

Elizabeth

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing stay! Beautiful property!
於 2024 年 4 月住了 6 晚
Fiona Greenwood Hotel Manager. 於 2024年5月13日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.

10/10 優異

Alexandra (Dubai)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
resort is beautiful and tranquil. it gives a feeling of vacation. staff is super friendly and club lounge is great. kids club could be improved, as not many toys are available.
於 2024 年 4 月住了 2 晚
Fiona Greenwood Hotel Manager. 於 2024年5月13日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.

6/10 一般

Nina

讚好：整潔度、設施服務和住宿狀況
This was my first time at Zabeel Saray and while it was good I wouldn’t rate it on the same level as the other Jumeirah properties I’ve stayed at. I was due to stay again in September but have cancelled and rebooked elsewhere. Overall it was good but small details added up into frustrations, for example the staff seemed very unhappy, and service was slow, the Superior rooms are on the first floor and have no view (despite being told sea view on Expedia), and the small touches in the rooms of other hotels are lacking here. There is also not enough sunbeds in busy periods. The food was okay but not brilliant, with the exception of the Amala Indian returns which was superb. In the positive, the pool is lovely and the bathroom was massive. I am glad I stayed but wouldn’t stay again.
於 2024 年 4 月住了 5 晚
Fiona Greenwood Hotel Manager 於 2024年4月24日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

10/10 優異

Timothy Daniel

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice pool was great , beach was good , great view
於 2024 年 3 月住了 5 晚
Fiona Greenwood Hotel Manager 於 2024年4月24日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

6/10 一般

Caren

讚好：住宿狀況
於 2024 年 4 月住了 6 晚
Fiona Greenwood Hotel Manager 於 2024年4月24日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

8/10 不錯

Nazneen

家人同遊
讚好：職員與服務
Quiet hotel. However, it’s a little dated. Staff were a little slow when we were requesting basic things like towels. The in room dining service wasn’t great, quality of the food was poor. I would say this is a 4 star rather than 5.
於 2024 年 4 月住了 9 晚
Fiona Greenwood Hotel Manager 於 2024年4月24日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

10/10 優異

Armen

讚好：整潔度、職員與服務、設施服務和住宿狀況
Service was excellent
於 2024 年 4 月住了 5 晚
Fiona Greenwood Hotel Manager 於 2024年4月24日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

10/10 優異

Linda

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful Property
於 2024 年 4 月住了 6 晚
Fiona Greenwood Hotel Manager 於 2024年4月24日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

6/10 一般

Jacqueline

家人同遊
Rooms are very dark and dated. No alcohol was being served in the restaurants before 9pm indoors which I believe was for Ramadan which is understandable but would have liked to have been informed before. Food wasn't great. Impossible to get sunbeds after 9am by the pool, 10am on the beach.
於 2024 年 3 月住了 10 晚
Fiona Greenwood Hotel Manager 於 2024年4月24日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

10/10 優異

Erfan

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We are a family of four. Two 5-year-old and 9-year-old children were traveling with us. This hotel has wonderful programs for children. A family that has a child with them will have infinite peace in this hotel. The staff were extremely respectful and the atmosphere was amazing. I recommend this hotel to families.
於 2024 年 3 月住了 5 晚
Fiona Greenwood Hotel Manager 於 2024年4月24日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

10/10 優異

JOSE

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente en todos los sentidos
於 2024 年 4 月住了 7 晚
Fiona Greenwood Hotel Manager 於 2024年4月24日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

8/10 不錯

Graham

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 4 晚
Fiona Greenwood Hotel Manager 於 2024年4月24日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

6/10 一般

Dimitra

家人同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
Sehr luxuriös , leider überall schlechter Service
於 2024 年 3 月住了 4 晚
Fiona Greenwood Hotel Manager 於 2024年4月24日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

8/10 不錯

Fabio

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Struttura adatta a chi non ha intenzione di visitare la città e restare full time nel resort: decisamente scomodo andare in taxi (o altri servizi privati molto cari) in altre zone di Dubai. Poche sports facilities. Igiene a colazione da migliorare, scarsa pulizia dei tavoli. Personale molto cordiale e sempre a disposizione. Spiaggia e mare puliti, ma pochi ombrelloni in proporzione al numero degli ospiti dell’hotel.
JZS Management 於 2024年4月2日的回應
Dear Guest,Thank you for your time and we appreciate your feedback and good rating. We are glad to know that all was well during your stay. Your comments are well noted and will ensure to review to enhance our products and services. looking forward to your next visit

10/10 優異

Louise (Ballyclare)

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 5 晚
Fiona Greenwood Hotel Manager 於 2024年4月24日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

8/10 不錯

Michael

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Not the best location
於 2024 年 3 月住了 4 晚
JZS management 於 2024年4月2日的回應
Dear Guest,Thank you for your time and we appreciate your feedback rating. Looking forward to your next visit.

4/10 欠佳

Neil

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Very dated hotel. Poor service. Spa was the only good thing.
於 2024 年 3 月住了 1 晚
JZS management 於 2024年4月2日的回應
Dear Guest,Thank you for your time and we appreciate your feedback, and we apologize for any inconvenience this may have caused. Your comments are well noted and will ensure to review to enhance our products and services.

10/10 優異

Klaus Dieter

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Guter Service und hohe Sauberkeit
於 2024 年 3 月住了 9 晚
JZS management 於 2024年4月2日的回應
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. looking forward to your next visit

10/10 優異

Alireza

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect
於 2024 年 3 月住了 9 晚
JZS Management 於 2024年4月2日的回應
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. looking forward to your next visit

10/10 優異

Oliver

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Restaurants
於 2024 年 3 月住了 8 晚
JZS Management 於 2024年4月2日的回應
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. Looking forward to your next visit

10/10 優異

Ngoc

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The outdoor pool and the beach views were spectacular, words can't describe. Excellent customer services and superior staffs. 1 of the disadvantage is the inner pool which husband and wife cannot be together, also under 16 is not allowed.
於 2024 年 3 月住了 3 晚
Fiona Greenwood Hotel Manager 於 2024年4月24日的回應
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

10/10 優異

Rajesh

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
One of the best places in Palm Jumeirah. Very friendly staff and they every attempt possible to satisfy their guest's needs.
於 2024 年 3 月住了 7 晚
JZS Management 於 2024年4月2日的回應
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. I'm sure the team enjoyed catering to your needs as much as you have enjoyed your stay. looking forward to your next visit

10/10 優異

Jeffrey (Calgary)

伴侶同遊
讚好：設施服務
Truly a 5-star hotel/experience! Staff/service an easy 5-star. Akhtar in the dining room and Amaury in the front gave exceptional service. Thank you!
於 2024 年 3 月住了 5 晚
JZS Management 於 2024年4月2日的回應
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. I'm sure the team enjoyed catering to your needs as much as you have enjoyed your stay. looking forward to your next visit

10/10 優異

AYAKA

讚好：整潔度、職員與服務、設施服務和住宿狀況
お部屋はとても綺麗です。 スタッフさん方がとてもフレンドリーで、笑顔で挨拶してくださりとても心が温まります。 パームにあるため車は必須です。 夕方は混みます。 タクシーを50分待ちました。 Uberかあると便利です。 ホテルステイを楽しみたい方にはぴったりです。最高な休日を過ごせました。
於 2024 年 3 月住了 3 晚
JZS Management 於 2024年4月2日的回應
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. I'm sure the team enjoyed catering to your needs as much as you have enjoyed your stay. looking forward to your next visit

10/10 優異

Aideen O

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff wonderful, knew us by name Appearance wonderful, smell gorgeous Facilities excellent Food very good Some annoyances e.g. supplement for other Jumeirah restaurants, Zenzi half board menu limited, staff 'hanging about' for payment if guests joined us, was served meat when I am vegetarian, didn't receive 'jumeirah one' points due to booking via expedia
於 2024 年 3 月住了 8 晚
JZS Management 於 2024年4月2日的回應
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. I'm sure the team enjoyed catering to your needs as much as you have enjoyed your stay. Your comments are well noted and will review to enhance our products and provide a better servicer the next time you visit us, which we are eagerly looking forward.

10/10 優異

Angelica

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 7 晚
JZS Management 於 2024年4月2日的回應
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. looking forward to your next visit

10/10 優異

Vivien

讚好：整潔度、職員與服務和住宿狀況
Fantastic hotel nothing could be improved
於 2024 年 3 月住了 7 晚
JZS Management 於 2024年4月2日的回應
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. looking forward to your next visit

8/10 不錯

Natasha (los angeles)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel is little bit outdated( I guess it needs remodeling. It was pretty freezing inside and very dark room. Food is so so. Nice lobby, nice staff.
於 2024 年 3 月住了 3 晚
JZS Management 於 2024年4月2日的回應
Dear Guest,Thank you for your time and we appreciate your feedback and good rating. We are glad to know that all was well during your stay. You comment is well noted and will ensure to review and enhance our facilities to provide you with a better experience the next time you visit us.