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伊尼德 SpringHill Suites 酒店的評價

2.5 out of 5
伊尼德 SpringHill Suites 酒店
5815 KL Drive, Enid, OK

評價

8.6

優異

10 分評分，優異；275 則評價中有 154 則" "
8 分評分，不錯；275 則評價中有 67 則" "
6 分評分，一般；275 則評價中有 26 則" "
4 分評分，欠佳；275 則評價中有 19 則" "
2 分評分，很差；275 則評價中有 9 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

7.8/10 

設施服務

8.4/10 

住宿狀況

7.8/10 

環保程度

評價

4/10 欠佳

Michele

商務旅客
讚好：職員與服務
不滿：住宿狀況
Run down.
於 2024 年 5 月住了 2 晚

10/10 優異

Ron

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Niki

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Our stay here was pleasant. Clean rooms, friendly staff and comfortable beds. But if you’re on the first floor beware to keep your curtains closed as cars can park right at your window. The black out curtains work well and too well to keep them closed as it is very dark in the rooms. Free breakfast in the am wasn’t too bad at all.
於 2024 年 3 月住了 2 晚

8/10 不錯

Therese

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Front desk gave us a room just above the bar so it was loud and front light not working. I asked for a bottle of water and there was no stock
於 2024 年 3 月住了 1 晚

4/10 欠佳

Joshua

於 2024 年 1 月住了 1 晚

10/10 優異

Mark

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Awesome experience and stay.
Awesome experience and stay.
於 2023 年 12 月住了 3 晚

6/10 一般

Andrea

於 2023 年 12 月住了 1 晚

6/10 一般

Terry

不滿：職員與服務、設施服務和住宿狀況
The room we stayed in needs updating…water stain in wall, unfinished trim work in the room. It would be appreciated to have higher quality tissue and bath tissue for guests. The parking lot is terrible for negotiating vehicles…the event center has parties in 2 of the nights we stayed and left crowded and tight parking spaces for hotel guests. Breakfast was advertised to be available until 9:30 and on one of the mornings we went down breakfast had been pulled just before 9. The desk staff and housekeeping personnel were friendly…it just seemed they were short handed and/or unprepared for the amount of guests they were taking care of.
於 2023 年 12 月住了 3 晚

10/10 優異

Lisa

於 2023 年 11 月住了 3 晚

4/10 欠佳

william

家人同遊
不滿：職員與服務和設施服務
We purchased 2 nights in the double queen “suite.” The pictures were confusing, but we have stayed with this company before and had hopes that it would be an actual suite. It was not. It was an oddly shaped room than was just a touch longer than standard. The bathroom doors are sliding and heavy and sooooo loud. The breakfast was also terrible. We made plans based on the confirmed and posted start time to breakfast. This was 40 minutes late to be set out. And it was also terrible. I’ve been at $50/night motels with more respect for their guests. They just had eggs, oatmeal, orange juice and apple juice. No milk, yogurt, ice, pastries, drinks. I was pretty surprised at how bad it was. 2 nights for $360 in a fake suite feels like a scam. I would pay no more than $82 to stay there again. Terribly disappointing for our holiday travels.
於 2023 年 11 月住了 2 晚

10/10 優異

Tresea

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Areli Nunez 於 2023年11月23日的回應
The staff here at the Springhill Suites greatly apologize for the bad time you experienced at our location . I assure you that we will be having a meeting with all staff members addressing the issues stated earlier in your review, and we will work diligently to improve the future experience of our guest. Once again i deeply apologize for your experience , and thank you for choosing Springhill Suites !

8/10 不錯

Sharon

於 2023 年 10 月住了 1 晚
Areli nunez 於 2023年11月23日的回應
The staff here at the Springhill Suites greatly apologize for the bad time you experienced at our location . I assure you that we will be having a meeting with all staff members addressing the issues stated earlier in your review, and we will work diligently to improve the future experience of our guest. Once again i deeply apologize for your experience , and thank you for choosing Springhill Suites !

10/10 優異

Jerald

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Areli Nunez 於 2023年11月23日的回應
The staff here at the Springhill Suites greatly apologize for the bad time you experienced at our location . I assure you that we will be having a meeting with all staff members addressing the issues stated earlier in your review, and we will work diligently to improve the future experience of our guest. Once again i deeply apologize for your experience , and thank you for choosing Springhill Suites !

8/10 不錯

Emily

讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was pretty tidy and nice. Only weird things I noticed that our room’s shower door didn’t close all the way. The shower faucet was moveable and the toilet didn’t flush.
於 2023 年 9 月住了 2 晚
Areli Nunez 於 2023年11月23日的回應
The staff here at the Springhill Suites greatly apologize for the bad time you experienced at our location . I assure you that we will be having a meeting with all staff members addressing the issues stated earlier in your review, and we will work diligently to improve the future experience of our guest. Once again i deeply apologize for your experience , and thank you for choosing Springhill Suites !

6/10 一般

Kenneth D

伴侶同遊
There was barely any hot water in the shower. Otherwise, the place was nice.
於 2023 年 9 月住了 1 晚

10/10 優異

daniel

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Edge of Town but great hotel
A little out of the way, but a nice, new hotel. Very clean. Staff was super friendly. Good breakfast. Bed was comfortable. Room is spacious. Will stay again when back in Enid.
於 2023 年 9 月住了 1 晚

8/10 不錯

Jeffrey (Frankewing)

家人同遊
讚好：整潔度、職員與服務和設施服務
Not a lot the hotel can do about it but they have a large number of oil field workers that come into the hotel with with lots of red dirt mud on their boots. other than that, the hotel was in good repair, comfortable and our room was clean, nicely furnished and had everything we needed.
於 2023 年 9 月住了 1 晚

2/10 很差

Joseph

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
HOTELS.COM AND SPRINGHILL SUITES RIPOFF
Hotels.com charged me for 2 rooms for 1 night. The hotel said they only got 1 room reservation and charged my card for another room. Hotels.com blames springhill suits in enid ok. Springhill suits blames hotels.com. Neithet one is taking responsibility for double charging me and Neither one is regunding my money
於 2023 年 8 月住了 1 晚

2/10 很差

kimberly d

不滿：整潔度、職員與服務、設施服務和住宿狀況
Not enough handicap parking, my daughter has a broken ankle. Had to wait a moment for the lady at desk to finish texting to help me let alone ZERO greetings. Stayed in room 232. Bathroom where toilet is, i have no Idea what that concept is for. And at the other end was a shower tub and normal size sink. Walls had smears or dirt and grime all over especially in bathrooms. Some sort of remodeling looks to have been done horribly. Breakfast was appreciated, what would have been AMAZING is coffee in the 4 coffee containers during breakfast. The front desk lady knee several of us were looking for coffee and did nothing to assist. The absolute worst was the god forsaken "bar" in lobby that is so loud and rowdy with people. When you have been on the road all day and obviously are from out of town the last thing my family needs to see ir hear is a damn loud bar with yelling and horribly loud music HOTEL DEFINITELY NEEDS TO THINK ABOUT THINGS.
於 2023 年 8 月住了 1 晚

10/10 優異

LYNN V

讚好：整潔度、職員與服務和住宿狀況
Wr enjoyed our stay very much
於 2023 年 7 月住了 4 晚

8/10 不錯

Brook

於 2023 年 7 月住了 2 晚

8/10 不錯

Heath

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚

10/10 優異

Brook

讚好：整潔度和住宿狀況
於 2023 年 6 月住了 1 晚

6/10 一般

Theresa

家人同遊
不滿：整潔度和住宿狀況
The property and rooms look nice at first glance, but it’s deceiving. The hotel and our room had a musty smell. There were dead roaches on the floor near the pool. We also found mouse feces under the mattress in the trundle bed. Our sheets also had stains. We covered it up with extra sheets but felt a bit uncomfortable. All in all the location wasn’t bad and the room was nice looking, but dirty.
於 2023 年 6 月住了 2 晚

10/10 優異

真實旅客

多人同遊
讚好：職員與服務、住宿狀況和客房舒適度
Kaylie (not sure I am spelling her name correctly) was always helpful, smiling, and professional.
於 2023 年 6 月住了 2 晚

8/10 不錯

Michelle

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 1 晚

10/10 優異

Bodee

於 2023 年 4 月住了 1 晚

10/10 優異

Shannon

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Short and Sweet
Very friendly staff, very clean room.
於 2023 年 4 月住了 1 晚

10/10 優異

Penny Elizabeth

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Super comfy
Very clean room and super comfy bed. We felt right at home. The layout of the room was nice as my daughter could do her homework on the desk or couch. The lighting in the room was perfect, so many options. A lamp and another by the desk as well as reader lamps by the bed. We enjoyed our stay very much!
於 2023 年 3 月住了 2 晚
GM 於 2023年4月5日的回應
Thank you for sharing your experience with us, I will be sharing this with the hotel staff as an example of the great work they are doing. Thank you for staying with us!

8/10 不錯

mark

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
All good
於 2023 年 1 月住了 1 晚

2/10 很差

Jonathan

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Terrible Experience
Original suite's ac and refrigerator didn't work, when trying to find a different room was offered a normal room that was significantly smaller. Had to settle in a smaller only to find rat poop and traps in the pull out bed. The advertising on Hotels.com said there was a pool but it was out of order and staff did not notify when i picked up my room keys. (Had photos but upload function wasn't working)
於 2022 年 12 月住了 1 晚

10/10 優異

Debra

於 2022 年 11 月住了 1 晚

2/10 很差

Jeremy

家人同遊
讚好：整潔度
不滿：設施服務和住宿狀況
Pool broken They won’t tell you tell your checked in Even over phone they say pool is open but it’s not it’s empty
於 2022 年 11 月住了 1 晚
Areli nunez 於 2022年11月30日的回應
Hi Jeremy, I want to reach out and apologize for the inconvenience this may have caused during your stay, unfortunately out pool railing needs to be replaced since it’s completely impossible to use without causing any harm to anyone I had to close the pool in order to get the entire pool railing replaced, I do apologize for not informing you of the pool at time of check in, I see how this may have caused some inconveniences for you and I truly do apologize for that, I hope you can give us one more chance in the future once our pool is back up and running.

10/10 優異

Joan

於 2022 年 9 月住了 2 晚

6/10 一般

Dana

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Mice dropping/ant hotel
The bed was good. It had a trundle bed, when we pulled it out we noticed mice droppings and food on it. We went down for breakfast the next day there were ants crawling on what little food they had available.
於 2022 年 8 月住了 1 晚

10/10 優異

Mary

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing place to stay at
於 2022 年 7 月住了 1 晚

8/10 不錯

Theodore

家人同遊
讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Enjoyed our Stay, but....
2nd time to stay and we enjoyed ourselves. Staff was great. Inside was clean and quiet. However, we did have insects show up in the bathroom. Outside I did see they had poison in the front and back of the building but nothing on the sides. The outside of building needs some repairs especially on the outside sitting areas. Also need butt cans for smokers. Had to throw mine on the ground. But overall it was a good stay.
於 2022 年 5 月住了 1 晚

8/10 不錯

Christopher

商務旅客
讚好：住宿狀況
不滿：職員與服務
Eh
Room could have been a little cleaner, the young lady working the bar was extremely rude, spent most of the evening flirting with a couple of guys at the end of the bar, other guests and myself had to wait a good while to get drinks or refills. Usually I stay here for the bar and service but not anymore. Will be looking for a new place to stay when I come to town. Beds are ok, not super comfortable but overall rooms are nice, service isn't.
於 2022 年 5 月住了 1 晚

10/10 優異

Gavin

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Stay in Enid
Really nice hotel, very clean and spacious room. Great food and amenities.
於 2022 年 4 月住了 1 晚

10/10 優異

Ashley

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 3 月住了 1 晚

2/10 很差

Tim

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
The rooms are designed very poorly. Paper thin walls and staff was not existent. Dirty walls and elevators.
於 2022 年 3 月住了 2 晚

10/10 優異

Janice

家人同遊, 多人同遊
讚好：整潔度和職員與服務
Lots of room
於 2022 年 3 月住了 1 晚

10/10 優異

Niki

於 2022 年 2 月住了 1 晚

4/10 欠佳

Judith

商務旅客
不滿：住宿狀況和客房舒適度
Toilet, heater were broken and TV hard to oper
於 2022 年 1 月住了 1 晚

4/10 欠佳

Jennifer

商務旅客
讚好：整潔度和設施服務
不滿：住宿狀況
I did not have a working toilet during my stay. I checked in late at night and only had a few hours before having to leave for a long drive. The toilet ran extremely loudly all night and had a broken flush. Not what i would expect from a Marriott facility. Never had a problem there before.
於 2022 年 1 月住了 1 晚

8/10 不錯

Brian

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2021 年 12 月住了 1 晚

8/10 不錯

jason

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
weekday in enid
good fun. enjoyed the pool.
於 2021 年 10 月住了 1 晚

8/10 不錯

Rachael

讚好：職員與服務和設施服務
不滿：整潔度
I stayed for two nights. The first night my room was on the bottom floor by the side exit. There was a storm that night and the hotel is on the west edge of town by a field. There were a lot of bugs, black beetles (alive and dead) in my room the next morning. I killed three of them and a cricket before I found all the dead ones around the baseboards of the entire room and around the bed. The front desk changed my room but never did apologize or offer anything other than the room change. The next morning I found a spider in my bed. Very disappointing stay.
於 2021 年 10 月住了 2 晚

10/10 優異

Laura

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was friendly. The room fit our needs great. I do wish there would have been a hot tub in the pool area.
於 2021 年 9 月住了 1 晚
SHS staff 於 2021年10月3日的回應
Dear Laura, Thank you for choosing Enid Marriott as your destination. I am very sorry we do not have a hot tub on property. We hope to see you again

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was great. I'm not a fan of hotel beds in general but the bed here was one of the most comfortable hotel beds I've slept in. The only negative was the layout in the room. They had the TV in a very inconvenient place. You couldn't really watch TV from the bed very easily and the couch was uncomfortable so you don't want to sit on the couch to watch TV.
於 2021 年 8 月住了 1 晚
ShS staff 於 2021年10月3日的回應
Thank you for your review. We appreciate all feedback. We understand completely regarding the tv layout and are looking at options for the future to reposition them.