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聖克拉拉住宅酒店的評價

3 out of 5
聖克拉拉住宅酒店
13 Santa Clara, Havana

評價

9.8

完美

10 分評分，優異；121 則評價中有 103 則" "
8 分評分，不錯；121 則評價中有 15 則" "
6 分評分，一般；121 則評價中有 2 則" "
4 分評分，欠佳；121 則評價中有 0 則" "
2 分評分，很差；121 則評價中有 1 則" "

9.8/10 

整潔度

9.8/10 

職員與服務

9.4/10 

設施服務

9.6/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

Paula

This property is a true gem in Old Havana. It is well situated and a short walk from many good restaurants and sites. The rooms are small but uniquely decorated and very comfortable. The staff is warm and welcoming. We loved the rooftop patio both in the mornings and in the evening. The small restaurant downstairs has fantastic ambiance and serves delicious food. I especially enjoyed my morning cappuccino. I hope to return and stay here again.
於 2024 年 4 月住了 5 晚
Yuli 於 2024年4月28日的回應
Thank u so much for such a wonderful review. We hope to see u around soon again. Gtacias!

10/10 優異

Walid

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Beautiful boutique hotel with excellent staff!
於 2024 年 4 月住了 2 晚
Yuli 於 2024年4月12日的回應
Glad you loved staying with us!

10/10 優異

Rebekah

讚好：整潔度、職員與服務和住宿狀況
Excellent location and very accommodating service! Bar and food were great!
於 2024 年 4 月住了 3 晚
yuli 於 2024年4月12日的回應
glad to hear you loved our cocktails and good

8/10 不錯

Linda Nesse

讚好：整潔度和職員與服務
於 2024 年 3 月住了 14 晚
Yuli 於 2024年4月12日的回應
gracia!

10/10 優異

Marina

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 5 晚
Yuli 於 2024年4月12日的回應
We look forward to seeing u again

10/10 優異

Isaac

於 2024 年 2 月住了 3 晚
Yuli 於 2024年3月8日的回應
thank u!

8/10 不錯

Rudy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff/service exemplary, clean & well maintained. Great location , money exchange, tours and transportation all arranged thru hotel. Shout out to Liber, Siergei, Amin, & Carlos. Included breakfast a great way to start the day coffee is excellent ! Roof top area great way to sit and relax with a cocktail at the end of the night.
於 2024 年 2 月住了 6 晚
yuli 於 2024年2月27日的回應
Hi , all sounds great but only 4*? - feel free to reach in private if you wish otherwise delighted to had a great time

10/10 優異

Renata

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Residencia Santa Clara was nice surprise. All the staff was very helpful and friendly since we arrived. They offered welcome drinks, gave us maps and tips about restaurants. The breakfast and lunch were well prepared and the food was delicious. The location is good in a quiet street but near all the main activities. Besides, they made a cake for my husband birthday! I recomend the place!
於 2024 年 2 月住了 2 晚
yuli 於 2024年2月15日的回應
very happy to read your reviews and that love the cake

8/10 不錯

Ben

於 2024 年 2 月住了 2 晚
Yuli 於 2024年4月12日的回應
- thanks!

10/10 優異

Benjamin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Friendly & Central with great breakfast & Wifi
We stayed here 3 days in February 24 and enjoyed the really Central location, just 2 blocks from Plaza Vieja and the Rum Museum. Old Havanna is all in walking distance, Capitolio is a 20 minutes walk. Super friendly staff consists of two teams (all speak English), changing every 2-3 days, who are all helpful with really everything you need to survive Havanna. Really good cappuccino with refill and tasty egg dishes. Water bottles are available for a little charge from the semi-public fridge. Tourists from other Casas came to enjoy breakfast and stable Wifi here too for a good reason. From the terraces in the 3rd and 4th floor we had a great view over the city, and in the 2nd floor "lounge" we enjoyed drinks in the evening. There were no flies or mosquitos while we stayed here. Actually we even returned for 2 more nights before leaving home, because of the nice atmosphere and the helpful people there.
Room
Room
Terrace
於 2024 年 2 月住了 3 晚
yuli 於 2024年2月15日的回應
Glad you had a great time and appreciate all the little extras

10/10 優異

Larry

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
In La Habana Vieja. Well situated for touring. Owners/staff were great and very helpful. They have a nice bar and food on site. Really cute, clean rooms. Excellent breakfast included! Loved. it.
於 2024 年 1 月住了 3 晚
Yuli 於 2024年2月7日的回應
Sounds like you have a great time and we love it - thank you

10/10 優異

Brent (Chicago)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a wonderful 5 night stay at this charming little hotel. In the old town, on the edge of a local neighborhood. Easy walking to much of Havana. Staff was amazing! So friendly and helpful. We loved our stay and would not hesitate to recommend it to anyone!
於 2023 年 12 月住了 5 晚
Yuli 於 2024年2月6日的回應
Hi, we appreciate your wonderful feedback and recommendation. Gracias!

10/10 優異

Frédéric

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Emplacement idéal pour visiter La Havane et personnel d'une extrême gentillesse .
於 2024 年 1 月住了 2 晚
Yuli 於 2024年2月5日的回應
Merci!

10/10 優異

Carmen

讚好：整潔度、職員與服務和設施服務
The area is improving, the hotel location is nice...there's no wifi in room #7 period. This needs to be looked into. I had to sit in the restaurant with night time security to access wifi. With the cost of the room this is unacceptable . I also feel the roof top deck needs quality improvement . My friends stayed at a hotel around the corner ( Bahia Havana) and the roof top restaurant/wifi was much better quality of of rooms better. As far as service and staff. I felt Residence Santa Clara had a better feel.
於 2024 年 1 月住了 5 晚
Yuli 於 2024年2月5日的回應
Hi, thanks for the honest feeback. Internet in Cuba is a monopoly so the quality is beyond our control but if there was wifi in the lobby, there should be at room 7, we will investigate. We are closing in June to do a whole upgrade of the facilities. By the way, Bahia is way more expensive than us but all our facilities should work as stated. Thank u for appreciating the staff and overall quality

10/10 優異

Gabriella

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bom custo-beneficio
Foi uma boa experiência em Havana. Boa localização, bom café da manhã.
於 2023 年 12 月住了 4 晚
Yuli 於 2024年2月5日的回應
Muchas gracias, apreciamos que la haya pasado de maravillas!

10/10 優異

Benjamin

讚好：整潔度、職員與服務和住宿狀況
Excellent staff, who treated you like one of the family. Restaurant and bar first rate. Rooms were small, particularly bathroom/toilet, but we knew that going in. Good location, walking distance to most things in the old town. No elevator, so might not be suitable for less mobile travellers. Only compliant would be the noise, as the walls were thin. We could hear doors opening and closing in nearby rooms, which did wake us up a few times when other guests arrived back late. Overall though, loved it.
於 2024 年 1 月住了 4 晚
Yuli 於 2024年2月5日的回應
Hi, thanks for such a wonderful feedback. Walls are made of concrete (not thin) and overall our location is very quiet but Cuba is crazy!

10/10 優異

Charlotte

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Super
Très bon accueil de la part du patron, il nous a expliqué tous les coins à visiter on n’y mange bien. Les cocktails sont bons et à des prix raisonnables. les chambres sont propres ne changez rien
於 2024 年 1 月住了 1 晚
yuli 於 2024年1月25日的回應
Merci beaucoup pour vos aimables paroles. Nous ne changerons pas -

10/10 優異

Ana Paula

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excelente atendimento! Otima localização e cardapio muito bom!
於 2024 年 1 月住了 3 晚
yuli 於 2024年1月11日的回應
Muito obrigado!

10/10 優異

Sergio

讚好：整潔度、住宿狀況和客房舒適度
Pase unos dias muy agradables
於 2024 年 1 月住了 2 晚
Yuli 於 2024年1月11日的回應
Nos alegra q la haya pasado bien y esperemos regresen pronto!

8/10 不錯

Timisola

讚好：整潔度、職員與服務和住宿狀況
Great location in the heart of Havana. Staff was friendly and helpful, also breakfast and coffee were great. The only downside is it get a bit loud at night/ early mornings and a bit chilly in the winter. Overall however, would recommend a stay here
於 2023 年 12 月住了 2 晚
Tuli 於 2024年1月11日的回應
Sorry to hear Old Havana was a bit too lively for you. We think we are a lot quieter than other areas but pleased to hear overall you had a great time.

10/10 優異

lindsay

於 2023 年 12 月住了 1 晚
Yuli 於 2023年12月29日的回應
Thank you

10/10 優異

lindsay

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was outstanding. For a first time visit to Cuba, their help and assistance was beyond appreciated. On any future visit, it would be my first stop!!! I also was happy that they served both food and drinks on the premises, both of which were excellent.
於 2023 年 12 月住了 2 晚
Yuli 於 2024年1月2日的回應
Thank you for such a wonderful review. We look forward to welcoming you again

10/10 優異

Eréndira

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excelente ubicación
於 2023 年 12 月住了 1 晚
Yuki 於 2023年12月21日的回應
Muchas gracias!

6/10 一般

Sheila

讚好：整潔度和住宿狀況
於 2023 年 11 月住了 9 晚
Yuliet 於 2023年12月5日的回應
Hi Sheila, a pity we could not please you 100%. Feel freel to reach out to let us know what can be improved

10/10 優異

Melinda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Residencia Santa Clara is a great Boutique Hotel. The location is amazing as are the accommodations. The room was comfortable and was just like the listing as was the entire hotel. I was traveling with my 79-year-old mother and she was easily able to maneuver the stairs. The outdoor seating patios on the upper floor and rooftop are great and the views from both are fantastic! We had lunch once and dinner 2x and the food was perfectly done and the presentation was incredible. Top notch! Juliet and the staff are absolutely amazing, helpful friendly, and superior service! I will definitely be booking back into Residencia Santa Clara on my future trips back to Havana. As my mom put it, while a lot of hotels and B&Bs are called hidden gems, Residencia Santa Clara really is one.
於 2023 年 11 月住了 2 晚
Yuli 於 2023年11月22日的回應
Wow - thank u so much and we look forward to welcoming you back

8/10 不錯

Zoyyah

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Location was good
Yuli 於 2023年11月22日的回應
thanks for sharing

10/10 優異

Martin

讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing Place, Great People
於 2023 年 10 月住了 1 晚
Yuli 於 2023年10月25日的回應
Thank so much

10/10 優異

Michael

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent choice for a long weekend. Clean, safe, close to everything in Old Havana. Juliette, Amin, Serguey and the rest of the staff are great. Included breakfast is perfect, AC is cold, rooms are comfortable and contrary to what you may hear elsewhere, Amin and Serguey make the best mojitos in Havana.
於 2023 年 10 月住了 4 晚
Yuli 於 2023年10月25日的回應
Best mojitos, you said it

10/10 優異

Simone

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Super recomendo
Ótima estadia, quartos super limpos e amplos, cama confortável, banheiro com ducha ótima, café da manhã bem gostoso e atendimento maravilhoso e muito simpático, além de localização privilegiada a 2 quadras da plaza vieja.
於 2023 年 9 月住了 4 晚
Yuli 於 2023年10月19日的回應
Muito obrigado!

10/10 優異

Bryce

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly, polite, and honest Cubans work here. This was my first time in Cuba and thanks to this place my experience was fantastic. When we come back to Cuba again we will stay here again. Tip: When walking through the city I met so many nice Cubans who are more then willing to help, and some but not all will ask for a little help, so carry with you some pesos to give in return; this is a very poor country so giving little goes a long way for them and their families.
於 2023 年 10 月住了 4 晚
Yuli 於 2023年10月19日的回應
Thank you for your feedback and kind words. We pretty much look forward to welcoming you again.

10/10 優異

C

讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s a nice accommodation in Cuba. The location is very convenient where is next to the Havana Club Museum. The staffs are really nice and helpful. One thing that I would like to call out is the chefs, they prepared fantastic breakfast for guests every morning which the quality and presentation like having fine dining! That’s awesome.
Yuli 於 2023年10月5日的回應
Hi, thank you so much for the wonderful feedback. We will feedback to our staff with special commendations for the chefs!

10/10 優異

Joanna

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚
Yuli 於 2023年9月13日的回應
Thanks

10/10 優異

Julia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Melhor experiencia em Havana, otima localização, cafe da manha perfeito, todos muito simpaticos e prestativos, limpo, cheiroso, tudo perfeito!!! Recomendo demais
於 2023 年 9 月住了 2 晚
yuli 於 2023年9月12日的回應
Muito obrigado!

10/10 優異

Veronique

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
ALLEZ Y LES YEUX FERMES
Hôtel très mignon Accueil très professionnel et chaleureux idéalement bien situé dans La Havane Je recommande 100%
於 2023 年 8 月住了 3 晚
yuli 於 2023年9月12日的回應
Merci beaucoup. Nous avons hâte de vous accueillir à nouveau

10/10 優異

Melissa

讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic hotel
於 2023 年 7 月住了 1 晚
Yuli 於 2023年8月7日的回應
Thanks Melissa

10/10 優異

Melissa

讚好：整潔度、職員與服務、設施服務和住宿狀況
absolute fantastic hotel - great rooms, wifi and breakfast. Staff are incredibly kind and welcoming - special thanks to Liber and Amin.
於 2023 年 8 月住了 1 晚
Yuli 於 2023年8月7日的回應
Thank you! Will pass your special thanks

10/10 優異

Gifford

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had a great stay. They took great care of us.
於 2023 年 8 月住了 2 晚
Yuliet 於 2023年8月4日的回應
glad u felt welcome and looked after! Thanks!

10/10 優異

Shad

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
We spent 7 nights at Residencia Santa Clara and were very pleased with our accommodations, the room was great, AC worked wonderfully......and the entire staff was absolutely amazing and went out of their way to make everything about our stay better. Food was delicious and plentiful.......and breakfast hit the spot very morning. Yuliet, Amin, & Serquey took great care of everything we needed......when we left it felt like we were leaving family. Absolutely recommend and we will stay here again.
於 2023 年 6 月住了 7 晚
Yuli 於 2023年7月5日的回應
glad to hear you had a fantastic time with us. We very much look forward to welcoming you back!

10/10 優異

David

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Our stay at Residencia Santa Clara was perfect. The room was great, the bar/restaurant was welcoming, and the staff in particular were amazing. All of the staff especially Yuliet, Amin, Sergei but also the kitchen and cleaning staff we didn't get to know by name really made us feel welcome and ensured our trip was extra special. I would recommend anyone to stay at Residencia Santa Clara when visiting Havana.
於 2023 年 6 月住了 7 晚
Yuli 於 2023年7月5日的回應
Thanks for the review. We are delighted to have a great time

10/10 優異

Julio César

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
TODO EXCELENTE
La ubicación es excelente está en habana vieja puedes caminar por sus calles y está cerca del malecón, la habitación muy limpia y cómoda, el desayuno excelente pero lo mejor de todo la calidez de las personas que trabajan ahí si lo recomendamos en un 100%
於 2023 年 6 月住了 6 晚
Yuli 於 2023年6月30日的回應
Hola! Gracias el review. Pasaremo su mensaje y saludos a nuestros trabajadores

8/10 不錯

Lukas

伴侶同遊
讚好：整潔度
This place is very nice, and overall I'm satisfied. However, I believe that it is possible to find way better accommodation with the money. The room was nice and clean, AC worked like a charm. The staff is a bit uninvolved but helped us with everything. The exchange rate was a bit worse than in other places we visited lately. The city centre is really close. If you decide on this place, get one Mojito there - it is fantastic!
Yuliet 於 2023年6月15日的回應
Thank you for your honest review. We hope to get a 5* review next time you stay with us

10/10 優異

Kylie

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
I highly recommend Residencia Santa Clara! It's a great location for exploring Old Havana. The rooms and hotel is clean, comfortable and beautifully themed. We encountered no issues with our room or amenities. The menu and beverages at the bar are all great and we were so surprised by the lovely welcome drinks! Big compliments to all the staff who are so attentive, friendly & very helpful. A special shoutout to Sergue & Amin for their kind hospitality & making our time in Havana memorable.
於 2023 年 6 月住了 4 晚
yuli 於 2023年6月15日的回應
Thank u so much for your kind review. Bar is being air-conditioned and menu improve so come back. Compliments will be shared

10/10 優異

dayna

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Exelete servicio gente muy amable y amigable muy buena locacion
於 2023 年 5 月住了 4 晚
Yuli 於 2023年5月27日的回應
Gracias x su opinión y reseña.

10/10 優異

Jeremy

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Super friendly staff. A staff at the bar provided welcome drinks when we arrived. The room was clean and heartily decorated. Some rooms even provided a welcome rum.
於 2023 年 5 月住了 1 晚
Yuli 於 2023年5月12日的回應
Thank you for your review

10/10 優異

Steven

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I love this place
I felt right at home in this place - friendly staff who want to do the very best for all of their guests, quiet comfortable, clean and well decorated rooms, a cool little bar as popular with the locals as with guests and a location that is central without being stereotypically touristy. I also stayed in one of the larger typical hotels when in Havana and this place was significantly better. Not cheap - but worth it.
於 2023 年 5 月住了 1 晚
Yuliet 於 2023年5月9日的回應
Great to hear you felt better with us. It was nice to host and we hope to see you again soon

10/10 優異

Christina (Chicago)

家人同遊
讚好：整潔度、職員與服務和設施服務
Great place. Marvelous design. Wonderful staff. Great location. Couldn’t ask for more.
於 2023 年 4 月住了 5 晚
Yuliet 於 2023年5月9日的回應
Glad to hear we are almost perfect

10/10 優異

Karen

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff at Residencia were incredibly helpful, keen to make sure everything met our expectations. Thank you Julia you were just amazing and so accommodating to our many requests for assistance, Amin was also really helpful. An excellent breakfast, fresh fruit, eggs and toast. Coffee/tea. They organised taxis, offering advice in navigating locations across La Havana and changed our room configuration without hesitation. Very comfortable room with all amenities and a deck to have a drink in the afternoon. Great location within easy walking distance to good restaurants and attractions, markets, main plazas and museums. High recommended.
於 2023 年 4 月住了 3 晚
Yuli 於 2023年5月9日的回應
Thank you, it was wonderful to host you

10/10 優異

Mindy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Like visiting dear friends. Juliet, her father, Serge and all the staff are so warm and welcoming, helpful and accommodating, it was hard to say goodbye. The place is truly lovely, Cuban modern design with tons of style and attention to detail. Great food and conversation. Gracias, gracias, gracias. Pensamos en todos ustedes con carino. David and Mindy, hasta la proxima.
於 2023 年 4 月住了 2 晚
Yuli 於 2023年5月22日的回應
Oh, thanks - el equipo de Santa Clara les agradece sus palabras. Regresen pronto que tendremos AC en el lobby y mas opciones culinarias

10/10 優異

oliver

於 2023 年 4 月住了 1 晚
Yuliet 於 2023年4月30日的回應
Thanks for giving us the maximum rating

10/10 優異

Jeremy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 3 晚
Yuliet 於 2023年4月14日的回應
Thank u for the maximum score