Everything was great about the property, our flight got delayed so we arrived after midnight to check in, the super nice lady offered us a late check out for the next day (noon) which we were so grateful for it, next day we took our kids to the pool and when we tried to come back to our room the key wouldn't work so we went to the front desk and the super rude guy that helped us tried to charged us for late check out, we explained and he said that our plane being delayed was not his problem and that he was gonna charge our card on file because late check out was not an option for our room....like WHAT???...
Other than that guy everyone else was so professional and nice, property amazing, our first time staying there and will definitely come back.