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柯芬園阿塞姆布利的評價

3.5 out of 5
柯芬園阿塞姆布利
27 - 31 Charing Cross Road, London, England

評價

8.2

很好

10 分評分，優異；1319 則評價中有 592 則" "
8 分評分，不錯；1319 則評價中有 401 則" "
6 分評分，一般；1319 則評價中有 179 則" "
4 分評分，欠佳；1319 則評價中有 79 則" "
2 分評分，很差；1319 則評價中有 68 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

7.2/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

6/10 一般

YI CHUN

工作人員於住宿期間敲房門要進入，使人不安
飯店人員於住宿期間敲房門，表示因為空調系統有問題，要入內查看。雖然最後入內查看後沒有異狀，但整個經驗仍讓人感到不安。我住過多家飯店，從未發生這種情況
於 2024 年 1 月住了 1 晚
Assembly Team 於 2024年1月23日的回應
Please accept our sincere apologies for the shortfalls and discomfort you've encountered during your visit. The comfort of our guests is one of our top priorities, so we are very disappointed to hear that this was not delivered on this occasion. Please rest assured your concerns will be highly taken under consideration and informed to the management team to seek a prompt improvement moving forward.

8/10 不錯

HE-LUNG

讚好：整潔度和職員與服務
於 2023 年 10 月住了 2 晚
Assembly Hotel 於 2023年10月18日的回應
Thank you for reviewing your stay with us at our hotel. We hope to see you again soon.

6/10 一般

Shu hei

於 2023 年 10 月住了 3 晚
Assembly Hotel 於 2023年10月27日的回應
Thank you for reviewing your stay with us. We hope to welcome you back soon.

10/10 優異

Yuen Wing

讚好：整潔度、職員與服務和住宿狀況
Friendly staff, location is awesome and a nice restaurant on the rooftop!
於 2023 年 5 月住了 1 晚
Adam 於 2023年6月3日的回應
Thank you for the honest review, we hope to see you again in our lovely hotel.

10/10 優異

Xiaowen

於 2023 年 5 月住了 4 晚
Assembly Team 於 2023年6月14日的回應
Thank you for your feedback, I can see that you enjoyed your stay with us, We look forward to welcoming you and your friends OR family again soon

10/10 優異

Mei lam

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 7 晚
Team Assembly 於 2023年2月24日的回應
Thank you Mei for staying with us Assembly super glad you chose to stay with :D

8/10 不錯

sin ting

於 2023 年 1 月住了 2 晚
Assembly Team 於 2023年1月30日的回應
I am happy you had a pleasant stay with us, and our hotel and its location were to your liking

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Recommend!
Great location, friendly staff, the bed was quite comfortable.
於 2022 年 11 月住了 4 晚
Assembly Team 於 2022年11月28日的回應
Thank you for your feedback. So happy to hear you had a fabulous stay and enjoyed your whole trip with us. It is good to know that our team was brilliant and helped on hand. We look forward to welcoming you and your friends OR family again soon

6/10 一般

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2022 年 9 月住了 1 晚
Assembly team 於 2022年9月26日的回應
Dear AnonThank you for reviewing us

10/10 優異

YEE YEE (Hong Kong)

於 2022 年 6 月住了 1 晚

8/10 不錯

Lai ping

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 2 月住了 1 晚

2/10 很差

Raquel

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Customer Care Team 於 2024年5月22日的回應
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 欠佳

Marcello

伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
I recently stayed at the Assembly and unfortunately, it was a very disappointing experience. From the moment I arrived, I was met with a series of letdowns that made my stay far from enjoyable. First and foremost, there was no TV in the room. While I understand some people might prefer a tech-free environment, It felt like a significant oversight for the price I paid. Additionally, there were no tea or coffee making facilities in the room. I was quite surprised to find there was no kettle available either. For a hotel in this price range, I expected at least the basic amenities to make my stay comfortable. The staff behaviour was another major issue. They were both weird and rude, making me feel unwelcome and uncomfortable throughout my stay. Any questions or requests were met with either a dismissive attitude or outright rudeness, which is simply unacceptable in the hospitality industry. Security is always a priority for me when traveling, so I was extremely disappointed to discover there was no safe inside the room. This added to my overall sense of discomfort and insecurity during my stay. Given all these issues, I can confidently say that the stay was not worth the price I paid. The lack of basic amenities and the poor service made it a highly regrettable experience. I will never go back to Assembly and would not recommend it to anyone looking for a comfortable and pleasant stay.

8/10 不錯

Ellen

伴侶同遊, 商務旅客
讚好：職員與服務、設施服務和住宿狀況
The hotel room was a on the small side, but we were super happy with the location!
於 2024 年 5 月住了 8 晚
Assembly Team 於 2024年5月20日的回應
Thank you for your feedback so happy to hear you had a fabulous stay and enjoyed your whole trip with us. We look forward to welcoming you and your friends OR family again soon.

8/10 不錯

Jacqueline

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stayed for one night . Very convenient for central London and soho in particular. We knew the room was going to be small . But it was very clean comfortable and basic needs were met . Good value for the .
於 2024 年 5 月住了 1 晚
Assembly Hotel 於 2024年5月20日的回應
Hello JacquelineThank you for your feedback so happy to hear you had a fabulous stay and enjoyed your whole trip with us. We look forward to welcoming you and your friends OR family again soon.

6/10 一般

Alexandra

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務
I booked the windowless room so I didn’t have high expectations to begin with but it was by far the smallest hotel room I have ever stayed in. The bed was on the floor pinned against the wall so it was slightly inconvenient getting in and out of bed without hitting my partner. All you get is a bed, toilet, sink and shower. It was hard to fit with all of our luggage. The staff was friendly.
於 2024 年 5 月住了 1 晚
Customer Care Team 於 2024年5月20日的回應
Dear Alexandra, Thank you for sharing your experience at Assembly Covent Garden. We're sorry to hear that the room size didn't meet your expectations. Our team truly appreciates your kind words about the friendliness of our staff. We understand that space could be a concern, especially with luggage, and we appreciate your feedback. We hope you were still able to enjoy the surrounding attractions and the unique experience of our rooftop bar. Your comfort is important to us, and we will take your comments into consideration for future improvements. We appreciate your valuable feedback and hope to welcome you back for a better stay next time. Best Regards,Customer Care Team

10/10 優異

Naomi

於 2024 年 5 月住了 1 晚
Assembly Hotel Team 於 2024年5月18日的回應
Thank you for your feedback. So happy to hear you had a fabulous stay and enjoyed your whole trip with us. It is good to know that our team was brilliant and helped on hand. We look forward to welcoming you and your friends OR family again soon.

6/10 一般

Kimberly

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The location of the property was excellent - just 3 mins walk to Leicester Square tube station, a 7 to 10 min stroll away from Covent Garden and the surrounding shopping and dining area. Cleanliness and availability of amenities in the room was conversely less than desired.. spotted ants in the room, room did not have any TV, no bottled water, no kettle for hot water for the cold weather too :(
於 2024 年 4 月住了 6 晚
Assembly Hotel 於 2024年5月17日的回應
Thank you very much for reviewing your stay

10/10 優異

Joan Rene Concepcion (Washington)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I love this hotel! It’s located in the center of London next to a lot of facilities. Highly recommended.
於 2024 年 5 月住了 7 晚
Assembly Hotel 於 2024年5月17日的回應
Thank you very much for reviewing your stay

8/10 不錯

Jovana

讚好：整潔度、職員與服務、設施服務和住宿狀況
The stay was good. I felt safe and the surrounding area was convenient for shopping and social activities. The only things I didn’t love, was the darkness of the properly and there was a smell in the room, almost like mold. It wasn’t overwhelming enough to negatively affect my stay but enough to give a “good” rating be “excellent.”
於 2024 年 5 月住了 2 晚
Assembly Hotel 於 2024年5月17日的回應
Thank you very much for reviewing your stay

2/10 很差

Xinyuan

不滿：整潔度和住宿狀況
於 2024 年 5 月住了 2 晚
Customer Care Team 於 2024年5月16日的回應
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 優異

Mario

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Muy bien ubicado, reservamos la habitacion sin ventana, la cama al principio cómoda, después cansa un poco, pero la habitación está perfecta tanto en espacio, comodidad y ubicación
於 2024 年 5 月住了 2 晚
Assembly Hotel 於 2024年5月16日的回應
We are happy you had a pleasant stay with us, and our hotel and its location were to your liking. We do hope to see you again very soon.

10/10 優異

Cynthia

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 6 晚
Customer Care Team 於 2024年5月15日的回應
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 不錯

ruben

伴侶同遊
讚好：整潔度
Nos tocó una habitación adaptada para minusválidos
於 2024 年 2 月住了 4 晚
Assembly Hotel 於 2024年5月13日的回應
Thank you for reviewing your stay with us.

6/10 一般

Simon

讚好：職員與服務
於 2024 年 5 月住了 1 晚
Customer Care Team 於 2024年5月13日的回應
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 不錯

Wendy

家人同遊
讚好：職員與服務
This was fine for our one night stay. Convenient location, many food options just outside the door. Bed was comfortable and room was adequate for one person.
於 2024 年 5 月住了 1 晚
Assembly Hotel 於 2024年5月11日的回應
Thank you for reviewing your stay with us. We are glad to know that the room was to your liking.

6/10 一般

HAI

讚好：整潔度
Location is great however room is too small.
於 2024 年 5 月住了 2 晚
Assembly Hotel 於 2024年5月11日的回應
Thank you for reviewing your stay with us. We are glad to know the location of the hotel was to your liking.

10/10 優異

Christine (Rideau Ferry)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
It was central to all we wanted to see. Need to bring face cloths as they are not provided. Loved the place.
於 2024 年 5 月住了 4 晚
Assembly Hotel 於 2024年5月11日的回應
Thank you for your stay and kind feedback! We're thrilled you enjoyed our central location. We look forward to welcoming you back soon!

10/10 優異

Nader

讚好：設施服務
It is very good
於 2024 年 4 月住了 3 晚
Assembly Hotel 於 2024年5月6日的回應
Thank you for reviewing your stay with us. We are glad to know that you enjoyed your stay.

4/10 欠佳

Ranjina (Chaguanas)

於 2024 年 5 月住了 2 晚
Assembly Team 於 2024年5月6日的回應
Thank you for sharing your experience with us.

6/10 一般

Fabiola

家人同遊
讚好：住宿狀況
不滿：設施服務
Rooms are very small and totally overpriced for what is offered. but if you don't expect too much and a central location is important, then it's ok.
於 2024 年 4 月住了 3 晚
Assembly Team 於 2024年5月6日的回應
Thank you for sharing your experience with us.

10/10 優異

ROBERT JOEL

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Accommodations were excellent. Do not expect to have a TV since the room is for sleeping and resting only. Very walkable to a lot of attractions. Staff is very accommodating and professional. It’s a great place to stay!
於 2024 年 4 月住了 6 晚
Assembly Team 於 2024年5月5日的回應
Thank you for your feedback. So happy to hear you had a fabulous stay and enjoyed your whole trip with us. It is good to know that our team was brilliant and helped on hand. We look forward to welcoming you and your friends OR family again soon.

10/10 優異

Gabriela

於 2024 年 5 月住了 1 晚

6/10 一般

Tameka

讚好：職員與服務
不滿：整潔度
於 2024 年 2 月住了 1 晚
Assembly Hotel 於 2024年5月3日的回應
Thank you for reviewing your stay with us.

6/10 一般

Bayani

伴侶同遊
The staff was excellent in getting the room ready even though we arrived early. The location was excellent since it was close to everything we needed to see. The room was smaller than expected , but okay for 2 people. The bed was a bit lumpy. The main problems were the sink and shower faucets. When you start turning to the hot water, annoying noise would continue until you turn them off. It sounded like old pipes groaning. You had to find a certain turn to quiet them down, but then the noises start again. We were able to tolerate the noises for 3 straight days since we didn’t want to change rooms.
於 2024 年 4 月住了 3 晚
Assembly Team 於 2024年5月1日的回應
Thank you for taking the time to leave a review, it is such a pleasure to read your lovely comments regarding our hard-working team, we are so pleased that you enjoyed a great stay with us! We'll address your comments about the sink and shower to the maintenance team. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.

10/10 優異

Amelia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
great location
於 2024 年 4 月住了 2 晚
Assembly Team 於 2024年5月1日的回應
We are overjoyed by your appreciation! It is great that you loved your experience with us, and we do hope to see you again very soon.

4/10 欠佳

Bruce

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
The staff was outstanding. The location was outstanding-one block to Leicester Square, numerous theaters and restaurants nearby. The hotel is newly finished and very clean and nice. But the hotel lacks some typical things, which is apparently its business model. No television. No desk or chair, so no place to sit other than the bed. No place to set suitcases. No ice available. The bed had a duvet but no separate sheet so only heavy cover. Odd corner-cutting which severely impacted the pleasure of staying there.
於 2024 年 4 月住了 6 晚
Assembly Hotel Team 於 2024年5月1日的回應
We are glad that you enjoyed our location and that our staff made your stay so memorable. Our top priority is to deliver excellent experiences to our guests, so we are happy you were satisfied. We are sorry to see we have fallen short on some aspects of your stay with us but I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.

8/10 不錯

Carol Baker

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and staff are super friendly and helpful. Hotel is great value for money - only comment I would make was the lack of a TV and a table of some kind - obviously down to the size of the room. Otherwise perfect for a weekend break in London.
於 2024 年 4 月住了 4 晚
Assembly Hotel. 於 2024年4月30日的回應
Thank you so much for your feedback. We are glad to hear you enjoyed your stay with us, we hope to welcome you back again!

6/10 一般

Kristin

於 2024 年 4 月住了 2 晚
Customer Care Team 於 2024年5月20日的回應
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 不錯

Lynne

讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic location close to Leicester Square, Covent Garden and Trafalgar Square. Excellent sound proofing. Friendly and helpful staff. It only lacked tea making facilities
於 2024 年 4 月住了 2 晚
Assembly Hotel 於 2024年4月28日的回應
Thank you for sharing your review! We're delighted to hear that you enjoyed our fantastic location near so many iconic London spots. Our staff works hard to ensure a welcoming experience, and we appreciate your kind words. We'll definitely take your feedback about tea making facilities into consideration for future improvements. We hope to welcome you back soon for another enjoyable stay!

10/10 優異

Jonathan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Customer Care Team 於 2024年4月29日的回應
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 優異

Gareth

讚好：整潔度、職員與服務和住宿狀況
Compact and perfect
於 2024 年 2 月住了 1 晚
Assembly Hotel 於 2024年4月26日的回應
Thank you for reviewing your stay with us.

8/10 不錯

Thomas

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Das Hotel liegt Mega zentral und insbesondere Musical Besucher haben zu Fuß kurze Wege! Wir hatten glücklicher Weise ein Zimmer für Rollstuhlfahrer und somit genug Platz! Leider konnte der Raum lediglich über die Klima „gelüftet“ werden, so dass im Bad der ein oder andere Schimmelfleck wahrscheinlich ganz normal ist. Zu Aufbewahrung gab es zwei Nachttisch Schubladen und eine „Garderobe“ direkt am Bett. Hier könnte man mit wenig Aufwand viel erreichen. Für unseren Aufenthalt war es dennoch perfekt: Lage, Lage, Lage… Und aus der Tube ist man nach 100m am Hotel, weitere ca. 150m am Leicester Square… Einfach MEGA!
於 2024 年 4 月住了 2 晚
Assembly Hotel 於 2024年4月26日的回應
Thank you very much for reviewing your stay

8/10 不錯

Brian

伴侶同遊
不滿：設施服務
The room was very very small and had no tv
於 2024 年 4 月住了 1 晚
Assembly Hotel 於 2024年4月30日的回應
Thank you for staying with us and for leaving us feedback. I am sorry about the condition of the room and the missing amenities

10/10 優異

Silvia

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very cute hotel and clean. I had to switch hotels last minute and booked this hotel day of and I was so happy I booked it. The location is so close to everything, easy transportation, and food. They have a gorgeous rooftop restaurant and bar with an awesome happy hour deal with a great view of the city. I really enjoyed my stay.
於 2024 年 4 月住了 1 晚
Assembly Hotel. 於 2024年4月23日的回應
Thank you for your feedback.

4/10 欠佳

Henrik

伴侶同遊
不滿：職員與服務和設施服務
They gave us a handicap room that had no furniture or bathroom counter. The staff was pleasant.
於 2024 年 4 月住了 1 晚
Assembly Team 於 2024年4月19日的回應
Thank you for reviewing you stay with us.

2/10 很差

Sara

I did not stay at the hotel we got moved
於 2024 年 4 月住了 1 晚
Assembly Hotel Team. 於 2024年4月17日的回應
Thank you for reviewing you stay with us.

4/10 欠佳

Chloe

不滿：整潔度、職員與服務、設施服務和住宿狀況
Broken aircon. Transferred to cheaper sister hotel without notice till attempted to check in. No refund offered or fare difference. The staff at the sister hotel were more hospitable.
於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年4月16日的回應
Hi Chloe, Thank you for sharing your experience with us. We're truly sorry to hear about the inconvenience you faced with the room transfer and the broken aircon. Your feedback is important to us, and we will address these issues internally. We're glad that you found the staff at the sister hotel hospitable. We strive to provide a clean and welcoming environment for all our guests, and we apologize for falling short during your stay. Your comments will help us improve our services moving forward. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience.Best Regards,Customer Care Team

4/10 欠佳

Kusuma

不滿：住宿狀況
So small room. No kettle .and expensive.
於 2024 年 4 月住了 1 晚
Assembly Hotel 於 2024年4月14日的回應
Sorry we fell short of your expectations. We hope to make it up to you next time you visit.

10/10 優異

Mark

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Brilliant. A breath of fresh air, no TV, no useless extras you don't need. Location is priceless. As a base in the heart of London with no distractions to keep you from exploring outside, you can't beat it. The rooftop bar is great as well. Formalish but not pretentious.
於 2024 年 4 月住了 2 晚
Assembly Hotel 於 2024年4月14日的回應
Thank you for your feedback. So happy to hear you had a fabulous stay and enjoyed your whole trip with us. It is good to know that our team was brilliant and helped on hand. We look forward to welcoming you and your friends or family again soon.