Maya on foh was amazing, a can do person.
Rooms that had air con not working, the second one had a problem with the safe and a lamp out
Lynn
於 2024 年 5 月住了 2 晚
10/10 優異
Steve
商務旅客
2024年6月2日
讚好:整潔度、職員與服務和住宿狀況
I’m a very fussy traveler and the staff were fantastic with me. the quality of cocktails was great, the bloody Mary’s maybe the best Iv had. The room was lovely, room service was even better, great range of food and drinks. This if definitely one of our new places to stay when in London. Many thanks Steve@ststoneworks.
Steve
於 2024 年 6 月住了 1 晚
10/10 優異
Gerald
家人同遊
2024年6月2日
讚好:設施服務
The staff make the difference.From Jojan on the front desk with his welcoming smile to the helpful and attentive waiters and waitresses and nothing was too much trouble for Chelsea and the housekeeping staff.
Gerald
於 2024 年 5 月住了 2 晚
10/10 優異
Ruvarashe
2024年5月29日
讚好:整潔度、職員與服務和住宿狀況
This hotel is absolutely gorgeous.l will give it a 10 out of 10.
Ruvarashe
於 2024 年 5 月住了 1 晚
8/10 不錯
Chris
2024年5月27日
讚好:整潔度、職員與服務和住宿狀況
Chris
於 2024 年 5 月住了 1 晚
2/10 很差
Laura
伴侶同遊
2024年5月26日
不滿:職員與服務、設施服務和住宿狀況
It was unique in the way staff bossed us around at a rather confusing time during a fire alarm.
With barely a muttered apology, we were herded around with barked orders at 12:15am and kept out of the hotel for an hour, as someone who paid for their room, i asked if any compensation would be offered for the terrible night and lack of sleep and was told no, at this point an apology was offered but it was 11 hours after the event.
Whilst i understand an alarm must be handled, it should be in an organised way, impacting your guests as little as possible while putting them at ease.
I will not be reccomending this hotel or any others in the group to anyone i know friends or business associates and will go as far to tell them exactly how we found the service to be lacking and serverly not guest focused
Laura
於 2024 年 5 月住了 1 晚
10/10 優異
Richard
2024年5月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel is excellent - facilities are superb and all staff members were polite, efficient and very helpful.