室外泳池

費爾菲爾德套間酒店的評價

2.5 out of 5
費爾菲爾德套間酒店
400 Old Kings Rd, Palm Coast, FL

評價

8.6

優異

10 分評分,優異;963 則評價中有 530 則" "
8 分評分,不錯;963 則評價中有 260 則" "
6 分評分,一般;963 則評價中有 107 則" "
4 分評分,欠佳;963 則評價中有 40 則" "
2 分評分,很差;963 則評價中有 26 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.0/10 

設施服務

8.8/10 

住宿狀況

8.4/10 

環保程度

評價

6/10 一般

Maggie

讚好:整潔度、住宿狀況和客房舒適度

10/10 優異

Karl

家人同遊
Property was nice room was clean, staff, professional, and helpful
於 2024 年 5 月住了 1 晚

10/10 優異

Melissa (Boynton Beach)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Thank you
於 2024 年 5 月住了 3 晚

6/10 一般

Ming

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
It's an old hotel, the chair in my room was old and dirty, the bathroom cleaning job was average
於 2024 年 5 月住了 2 晚

10/10 優異

luis

讚好:整潔度、職員與服務和住宿狀況
Good
於 2024 年 4 月住了 3 晚

8/10 不錯

Yuri

於 2024 年 4 月住了 1 晚

6/10 一般

Debbie or Raney

伴侶同遊
讚好:職員與服務
不滿:設施服務
I was very disappointed after seeing this as an "excellent" rating on Expedia. It was not well kept and was not very clean. Shower door was broken and leaked water all over the unclean floor.
於 2024 年 4 月住了 1 晚

10/10 優異

Frank

Clean
於 2024 年 4 月住了 1 晚

10/10 優異

Jeff

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Everyone was friendly and efficient. Check in was painless. Great breakfast lots of choices. Rooms were very clean. Would stay there again.
於 2024 年 4 月住了 2 晚

10/10 優異

Dan

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Samantha

讚好:整潔度和職員與服務
於 2024 年 3 月住了 1 晚

8/10 不錯

Kelly

於 2024 年 3 月住了 1 晚

10/10 優異

douglas

讚好:整潔度、職員與服務、設施服務和住宿狀況
The front desk clerks were professional and very welcoming. Check in was a very easy process especially after a 15 hour drive. The room was spotless! Parking lot is well lit and over all felt safe walking anywhere around the premises. Will definitely come back!
於 2024 年 3 月住了 1 晚

10/10 優異

Rebekah

於 2024 年 3 月住了 1 晚

10/10 優異

Heather

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Good value for the money.
於 2024 年 3 月住了 1 晚

8/10 不錯

Bryan

讚好:職員與服務
於 2024 年 2 月住了 1 晚
Guest Service Manger 於 2024年3月12日的回應
Thank you for your 4-star rating at Fairfield in Palm Coast, Bryan! We appreciate your feedback and hope to welcome you back for an even better stay next time.

6/10 一般

David

家人同遊
於 2024 年 1 月住了 2 晚
Guest Service manger 於 2024年3月12日的回應
Thank you, David, for your feedback and for choosing Fairfield. We're sorry to hear that your experience didn't meet your expectations. If there are any specific areas where we can improve, please feel free to share them with us. Your feedback is valuable, and we're committed to making necessary adjustments to enhance our guests' experiences. We hope to have the opportunity to better serve you in the future.

8/10 不錯

Samuel

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great staff
The staff was amazing and very friendly. The rooms were a little tired and site could use some landscape improvements. The great staff overshadowed the other comments
於 2024 年 1 月住了 2 晚
Guest Service Manager 於 2024年2月6日的回應
We appreciate your constructive feedback regarding the rooms and landscape. We apologize for any inconvenience caused. Rest assured, we are actively working on enhancements to improve the overall guest experience. Your comments will be shared with our team as we continue to make improvements.

6/10 一般

Andres

家人同遊
讚好:住宿狀況和客房舒適度
不滿:整潔度
Mala limpieza
Deberían mejorar MUCHO la limpieza de la habitación
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年1月18日的回應
Lamentamos mucho escuchar que la limpieza de la habitación no estuvo a la altura de sus expectativas. Sus comentarios son importantes para nosotros, y tomaremos medidas para mejorar este aspecto. Apreciamos su retroalimentación y esperamos tener la oportunidad de brindarle una experiencia más positiva en el futuro. Gracias por compartir sus preocupaciones.

10/10 優異

Brenda

於 2024 年 1 月住了 1 晚
Guest Service Manager 於 2024年2月6日的回應
"Thank you so much for taking the time to share your thoughts on your recent stay with us! We're thrilled to hear that our staff left a positive impression on you. Our team takes great pride in providing exceptional service to our guests.

10/10 優異

william (traverse city)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Guest Service Manager 於 2024年2月6日的回應
"Thank you so much for taking the time to share your thoughts on your recent stay with us! We're thrilled to hear that our staff left a positive impression on you. Our team takes great pride in providing exceptional service to our guests.

4/10 欠佳

Margaret

家人同遊
不滿:整潔度
Very Dirty
When we arrived late at night and got to our room, the toilet bowl was dirty and there was so much dust on all the furniture. We did have the service manager come up and look at it so she would know what we were talking about. I understand a lot of places are short staffed, but there’s no reason for that much dust when you’re paying this kind of money per night for a hotel room. I would never go back to this particular hotel I would never refer anybody here because it’s very dirty.
於 2024 年 1 月住了 5 晚
Hotel Manager 於 2024年1月18日的回應
We sincerely apologize for the cleanliness issues you faced during your stay. We appreciate your feedback, and rest assured, we are addressing this with our housekeeping team to prevent future occurrences. Your concerns have been shared with our staff for additional training.We would like to make things right for you. Please provide your contact details, and we will reach out to discuss how we can address your concerns and regain your trust.Thank you for bringing this to our attention.Best regards,Fairfield Inn & Suites Palm Coast

6/10 一般

Adam (Long Branch)

於 2023 年 12 月住了 2 晚
Guest Service Manger 於 2024年3月12日的回應
Thank you for your rating, Adam. Your feedback is valuable to us. If you have any specific suggestions for improvement, please feel free to share. We hope to have the opportunity to welcome you back and provide a better experience in the future.

10/10 優異

Marina

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Hotel Manager 於 2024年1月18日的回應
A big thank you for your generous 5-star review! We're thrilled to learn that your stay at Fairfield Inn & Suites was nothing short of exceptional. Your detailed feedback about our amenities and service is greatly appreciated. Our team at Fairfield Inn & Suites takes pride in ensuring every guest has a remarkable experience, and we're grateful for the opportunity to have hosted you. We look forward to your next visit!

10/10 優異

Tanya

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
Great stay! Great location!! I was booked a room with hotels.com but didn’t have a room when I got to the location. Thankfully the young man at front desk felt sorry for me and gave me what they had.
於 2023 年 12 月住了 2 晚
Hotel Manager 於 2024年1月18日的回應
Thank you for sharing your feedback, and we're delighted to hear that you had a great stay with us.We apologize for any inconvenience caused by the booking issue, and we appreciate the flexibility and understanding of our front desk staff in resolving the situation for you. It's wonderful to know that our team could provide a solution to ensure you had a comfortable stay.We hope to welcome you back for another great experience in the future.Best regards,

4/10 欠佳

真實旅客

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Adequate with disappointments
This appears to be a older property that could use more attention. My first disappointment was a cramped shower without a tub and overall signs of age/wear in the bathroom and with room light fixtures (cracked and dust-laden lamp shade; one lamp nonfunctional.) I also found the mattress overly soft. Limited breakfast hours for a holiday weekend and the inability to accept Apple Pay contributed to lowering the value of this experience. I made this reservation only to coordinate with other family; If I ever need another hotel stay in this area I’ll make another choice.
於 2023 年 12 月住了 3 晚
Hotel Manager 於 2024年1月18日的回應
Thank you for sharing your experience with us, and we genuinely apologize for the aspects of your stay that did not meet your expectations.We appreciate your detailed feedback regarding the condition of the property, the bathroom, room fixtures, and the mattress. Please be assured that we take these comments seriously, and we will address them with our team to enhance our guests' experience.We also regret any inconvenience caused by limited breakfast hours and the inability to accept Apple Pay. Your feedback is valuable, and we will explore ways to improve these aspects.We understand that you may consider other options for future stays, and we appreciate your honesty. If there's anything specific you'd like to discuss or if there's a way we can make amends, please feel free to reach out.Thank you for choosing to stay with us, and we hope to have the opportunity to provide a more positive experience in the future.Best regards,

4/10 欠佳

Michelle

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Sheets were too small for the beds (however beds and pillows were extremely comfortable/5stars) Toilet would not flush correctly. Front desk was friendly and attentive 5stars. Tvs were small. Housekeeping was outstanding 5 stars. Breakfast was lacking flavor, however a good variety for free* Nice gym,laundry, Large pool and hot tub👍👍
於 2023 年 12 月住了 2 晚
Guest Service Manager 於 2024年2月6日的回應
It's great to hear that you found our housekeeping outstanding and enjoyed the amenities like the gym, laundry, large pool, and hot tub. We appreciate your positive comments about these aspects of your stay.Regarding the TVs and breakfast, we value your input, and we'll certainly take your feedback into consideration as we strive to enhance these aspects of our offerings.

2/10 很差

Katie

不滿:整潔度、職員與服務、設施服務和住宿狀況
No running water for the shower. Hotel hasn’t contacted me about a refund. I paid for a room with running water and amenities. I wasn’t offered a discount or refund and manager won’t contact me. Called and emailed numerous times.
於 2023 年 12 月住了 1 晚
Hotel Manager 於 2024年1月18日的回應
We sincerely apologize for the inconvenience you experienced during your stay, specifically the lack of running water for the shower. This is unacceptable, and we understand the frustration it must have caused.We are investigating the matter internally to ensure it doesn't happen in the future. Regarding your refund, we apologize for the delay in our response. Rest assured, we are committed to resolving this issue promptly, and a manager will be in touch with you as soon as possible.We appreciate your patience and understanding during this process. If there's anything more you'd like to share or if there's a way we can expedite the resolution, please feel free to reach out to us directly.Thank you for bringing this to our attention, and we hope to have the opportunity to make amends.Best regards,

10/10 優異

Rey

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Guest Service Manger 於 2024年2月6日的回應
"Thank you so much for taking the time to share your thoughts on your recent stay with us! We're thrilled to hear that our staff left a positive impression on you. Our team takes great pride in providing exceptional service to our guests.

10/10 優異

Alexandre (Palm Coast)

家人同遊
讚好:職員與服務
Noisy Dirty
於 2023 年 12 月住了 2 晚
Guest Service Manger 於 2024年3月12日的回應
Thank you for your 5-star rating, Alexandre. We appreciate your feedback. We're sorry to hear that you experienced noise and cleanliness issues during your stay. Your comments will be shared with our team to ensure we address these concerns and improve our services. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Thank you for choosing Fairfield.

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 2 晚
Guest Service Manger 於 2024年3月12日的回應
Thank you for your 8 out of 10 rating at Fairfield Palm Coast, FL! We appreciate your feedback and hope to make your next stay even better. We look forward to welcoming you back soon!

10/10 優異

Chad

讚好:整潔度、職員與服務和住宿狀況
Very nice hotel, clean, comfy beds and spacious rooms
於 2023 年 12 月住了 1 晚
Guest Service Manger 於 2024年2月6日的回應
"Thank you so much for taking the time to share your thoughts on your recent stay with us! We're thrilled to hear that our staff left a positive impression on you. Our team takes great pride in providing exceptional service to our guests.

10/10 優異

Tatiana

於 2023 年 12 月住了 1 晚
Guest Service Manger 於 2024年3月12日的回應
Thank you, Tatiana, for your 5-star rating at Fairfield Palm Coast, FL on Expedia! We're thrilled to hear about your positive experience. Your feedback means a lot to us, and we can't wait to welcome you back for another exceptional stay in Palm Coast!

10/10 優異

Edgardo

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was easy to get to and the service as we came in was great. Definitely recommend this hotel to any one
於 2023 年 12 月住了 1 晚

10/10 優異

Edith

於 2023 年 12 月住了 1 晚
Guest Service Manger 於 2024年3月12日的回應
Thank you, Edith, for your 5-star rating at Fairfield Palm Coast, FL! We're delighted to hear about your positive experience. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay soon!

6/10 一般

真實旅客

不滿:整潔度
Mediocre service
Assigned dirty room upon arrival. On assigned room service date did not clean room, only replaced towels. Front desk staff not attentive nor cordial. Night staff more interested their nails and phone.
於 2023 年 11 月住了 5 晚
Guest Service Manger 於 2024年3月12日的回應
Thank you for sharing your experience at Fairfield Palm Coast, FL. We apologize for the inconvenience and service shortcomings you encountered during your stay. Your feedback is valuable, and we will address these issues to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

4/10 欠佳

Richard

家人同遊
讚好:整潔度和設施服務
不滿:住宿狀況
Property was fine the trouble was the heat did not work
於 2023 年 11 月住了 1 晚

10/10 優異

Dan

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚

10/10 優異

constance

於 2023 年 11 月住了 1 晚
Guest Service Manger 於 2024年3月12日的回應
Thank you, Edgardo, for your 5-star rating on Expedia! We're delighted to hear that you found Fairfield Palm Coast, FL easy to access and that you received great service upon arrival. Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent stay in Palm Coast!

10/10 優異

Noreen

於 2023 年 11 月住了 1 晚
Guest Service Manger 於 2024年3月12日的回應
Thank you, Noreen, for your 5-star rating at Fairfield Palm Coast, FL on Expedia! We're thrilled to hear about your positive experience. Your feedback means a lot to us, and we can't wait to welcome you back for another exceptional stay in Palm Coast!

10/10 優異

Kimberly

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 優異

Carole

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 優異

Elizabeth

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Our Stay was great! Very friendly and accommodating to me and my family! Breakfast was ok maybe a few more options
於 2023 年 10 月住了 2 晚

10/10 優異

Kerry

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

6/10 一般

Dana

讚好:整潔度和職員與服務
Like most hotels that are this age, it looks worn, used and beyond ready for an update. The room i stayed in was clean enough but there was some debris in the shower that looked a little suspect. I always bring some kind of clener with me when i travel for occasions such as this though. Also, the refrigerator in my room didn't work. I only found this out when i went to remove the food i had placed in the fridge had spoiled. It wasn't all bad though. The staff were friendly, the bed was super comfy and the hotel was close to all the places i wanted to go.
於 2023 年 9 月住了 3 晚

2/10 很差

theresa

不滿:職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚

6/10 一般

Dalrie

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
The room was musty and stuffy. Sheer panels allowed too much night light in the room.
於 2023 年 9 月住了 1 晚

6/10 一般

真實旅客

商務旅客
讚好:職員與服務
不滿:整潔度
於 2023 年 8 月住了 2 晚

6/10 一般

Pierre

家人同遊, 商務旅客
讚好:整潔度
We stayed here one night because it was close to our destination. When we arrived there was no one at the front desk. He was taking a break outside. When we arrived at our room the door was open and all the dirty linen was on the floor. He gave us a dirty room. I had to return to the front desk to alert them and get another room. Again no one was at the front desk. I had to wait. The second room we got the shower door would not stay shut. We reported all this to both the night staff and the morning staff. The both said the manager would call me but no one ever called.
於 2023 年 9 月住了 1 晚

10/10 優異

Ruben H Rozados

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I like the lightness in the lobby. The decoration. Everything neat and nice. Attendants very nice and polite. Will come back.
於 2023 年 8 月住了 1 晚