The hotel itself was not bad but the people staying in the hotel around us were unbelievably loud and obnoxious extremely late into the night. We came in from Wisconsin for my graduation so we had long nights and very early mornings so this made our stay very rough. However, the staff was incredibly nice!
April
於 2024 年 6 月住了 3 晚
10/10 優異
Samuel
商務旅客
2024年6月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff is cordial and accommodating
Expedia on the other hand
Samuel
於 2024 年 6 月住了 1 晚
10/10 優異
Jeffrey
2024年6月5日
Jeffrey
於 2024 年 5 月住了 1 晚
4/10 欠佳
Leanne
親子同遊, 商務旅客
2024年6月4日
不滿:整潔度、職員與服務、設施服務和住宿狀況
When checking in I agreed to a $25 cleaning fee if we left the room messy dirty etc. But when getting to the room it was filthy, the one bed had sheets that had some blood stains on it which I didn't take notice to until later in the evening. Our feet were sticky from the floor being so dirty. I had to wipe my children's feet from them being completely black from the floor being dirty. A cloth chair in the corner was "green" but black from that being dirty never had a cleaning from what it seemed. The tv was not working. This was not even worth $50 I will never stay here again.
Leanne
於 2024 年 5 月住了 1 晚
6/10 一般
Jean (San Carlos)
伴侶同遊
2024年6月4日
不滿:職員與服務和住宿狀況
Apparently replacing towels isn't a thing at Hotel Serene; we used the same towels for our 4-day stay and had to request toilet paper and tissues.
The "breakfast facilities" are an unfinished room with overt paint cans and cabinets without drawers and more egregiously, a non-functional juice machine. Don't advertise what is NOT usable.
We've not experienced bed springs with such a distinct squeak but if that's your thing, they have it.
A minimal experience with an above minimal cost.
Jean
於 2024 年 5 月住了 3 晚
6/10 一般
Miguel
2024年6月3日
讚好:整潔度、職員與服務和住宿狀況
.
Miguel
於 2024 年 5 月住了 1 晚
4/10 欠佳
Senna
2024年6月3日
不滿:整潔度和住宿狀況
Property is much dingier than in photos. The room smelled musty & like bo.