They are only interested in taking your money, they don't have any customer service.No staff answers the phone and the emergency number they give for late check in is disconnected, I do not recommend this place if you are working and need a place to rest.
Fabio
於 2024 年 4 月住了 1 晚
4/10 欠佳
Donna
多人同遊
2024年2月25日
不滿:整潔度、職員與服務和住宿狀況
Over priced for a small room. The amount of dust on the blinds was awful. Access from road was terrible. Noisy from other guests and road noise.
Donna
於 2024 年 2 月住了 1 晚
8/10 不錯
Mary
伴侶同遊
2024年2月20日
讚好:整潔度、職員與服務和住宿狀況
The rooms were nice
Mary
於 2024 年 2 月住了 1 晚
2/10 很差
Ms. Kristina
家人同遊
2024年1月30日
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Poor management, give this place a mis
I was highly disappointed in the attitude and mannerism of the hotel receptionist/manager. He dealt with a situation very inappropriately and breached my confidentiality.
I had paid for the room beforehand and on check in was asked if they could charge the pet fee and security deposit which I was happy to do. Unfortunately the online booking had supplied an incorrect card and he couldn’t charge this after I had checked in, so he proceeded to enter my room while I was walking the dog (I had my phone and personal belongings in it), locking me out, then when I went back to see why, he was extremely rude, demanding and did not listen to anything I said (explained my phone was in the room when he called but he got angry and misunderstood saying “what your friend was in the room?!”) within minutes I had another credit card on file that he could charge but he never calmed down or apologised for his poor actions.
This whole situation and attitude was a breach of my personal space (entering my room that had full payment) and I will not recommend this hotel to anyone while this manager cannot treat humans with any kindness or understanding.
Ms. Kristina
於 2024 年 1 月住了 1 晚
2/10 很差
真實旅客
2024年1月13日
不滿:職員與服務和住宿狀況
Appalling service. Avoid at all cost.
We booked this hotel the day of our stay. After we booked we go a notice that, if we were arriving after 8pm to call to arrange access. We called - multiple times - phone didn't answer. We arrived at the hotel at 9. The manager's office was in darkness as was what looked like their accommodation. There were two numbers on the front door for after hours and emergency service. We called both multiple times - one didn't even ring, the other went to a text service. We left messages, No one called. After waiting for nearly an hour and multiple calls, by this stage it was nearly 10.30pm and no motels were open in the area. After driving for 8 hours that day, we had no option but to continue to drive home - another 4.5 hours. Very dangerous - and got home at 2.30am. This place is terrible!
真實旅客
於 2024 年 1 月住了 1 晚
8/10 不錯
Rebekah
2024年1月10日
讚好:整潔度、職員與服務和住宿狀況
I cant really fault the place. It was clean and roomy enough for 3 adults and a dachshund. The room was reasonably modernised. The parking was
Rebekah
於 2024 年 1 月住了 1 晚
6/10 一般
Jonathan
2024年1月5日
讚好:職員與服務
不滿:住宿狀況
Jonathan
於 2024 年 1 月住了 1 晚
8/10 不錯
James
家人同遊
2023年12月28日
讚好:整潔度、職員與服務和住宿狀況
Clean comfortable room, recently renovated bathroom, basic kitchen. It’s just a short drive to any amenities
James
於 2023 年 12 月住了 1 晚
2/10 很差
Lisa
伴侶同遊
2023年12月18日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Absolutely the worst place I have ever set foot in!! I would not even wish my worst enemy to stay here! Had multiple (and I mean multiple) large cockroaches come out when my partner and I were in bed wanting to get some rest after an extremely exhausting day. We called the after hours phone number immediately only to be told we wouldn't be believed.
When we went in the next day the owner blamed the council for them, said pest control would have made it worse, asked what I would have liked him to do about the animals with legs that walked into the room and said he wouldn't refund us despite the fact we exited the room at midnight because "he didn't feel like it".
Finally agreed to refund the amount we paid to upgrade the room but since dealing with Fair Trading he has claimed he never said that. I have the ENTIRE conversation recorded.
If you hold anything dear in your life don't stay here. If I could less than 1 star I would.