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卡薩布蘭卡沙灘酒店的評價

3.5 out of 5
卡薩布蘭卡沙灘酒店
101 Main St, Santa Cruz, CA

評價

8.6

優異

10 分評分，優異；1229 則評價中有 737 則" "
8 分評分，不錯；1229 則評價中有 267 則" "
6 分評分，一般；1229 則評價中有 111 則" "
4 分評分，欠佳；1229 則評價中有 54 則" "
2 分評分，很差；1229 則評價中有 60 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

7.8/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Jianyuan

讚好：整潔度、職員與服務和住宿狀況
Nice
於 2023 年 9 月住了 1 晚

10/10 優異

Ow

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚

10/10 優異

Pamela

讚好：整潔度、職員與服務和住宿狀況
Great property and location. Loved the shared patio outside of our room.
於 2024 年 5 月住了 2 晚

10/10 優異

Monica

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great view. Great unexpected amenities like spa robes and slippers. Patio furniture was comfortable for prime ocean viewing. This was our second stay and we lucked out that this time we had amazing views of the fireworks for the big dippers 100th bday celebration. So fun. We will be back
於 2024 年 5 月住了 1 晚

10/10 優異

Isaac

讚好：整潔度、職員與服務和住宿狀況
Great access to the boardwalk and wharf.
於 2024 年 5 月住了 3 晚

6/10 一般

douglas (san diego)

家人同遊
No closets nor comfortable chairs
於 2024 年 5 月住了 2 晚

10/10 優異

adam

家人同遊
Nice area
於 2024 年 5 月住了 1 晚

10/10 優異

Denise

家人同遊, 寵物同遊
讚好：整潔度、設施服務和住宿狀況
Very clean and perfect place for pets. Good rate on expedia for room.
於 2024 年 5 月住了 1 晚

10/10 優異

Andrew

Location
於 2024 年 5 月住了 3 晚

10/10 優異

Devon

讚好：整潔度、職員與服務和住宿狀況
Great location for a beach volleyball tournament!
於 2024 年 5 月住了 1 晚

8/10 不錯

Sergio

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff is excellent. The location is awesome. I’d definitely stay here again.
於 2024 年 5 月住了 1 晚

8/10 不錯

Alexandria

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Michele

讚好：整潔度、職員與服務和住宿狀況
Great view…
於 2024 年 5 月住了 1 晚

10/10 優異

Nick

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

8/10 不錯

Cindy

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Definitely would come back again. Close to the boardwalk and wharf. Room was clean but floor was a bit dusty. Bathroom was nice but wished there were some counter space for personal items.
於 2024 年 5 月住了 1 晚

10/10 優異

Jen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent views and access to beach. Exceeded out expectations
於 2024 年 4 月住了 1 晚

6/10 一般

tracy

讚好：整潔度和職員與服務
Room was nice and clean. Doors were older and I didn’t sleep well with homeless and drugs right outside my door Figured this would be a safe town at night. But I was wrong. Day visits only !!
於 2024 年 4 月住了 1 晚

6/10 一般

Mychele

不滿：住宿狀況
Stayed in room 213 ocean view, it was very loud in the mornings before 8AM. Lots of people talking on/around the balcony area of where our window was. Also the back window towards the back parking lot, we couldn't close the curtain. The maids put the curtain on wrong and we weren't able to close at all. Also there was NO SCREEN attached to the back window which was on the 2nd floor. For the PRICE, wouldn't stay again.
於 2024 年 4 月住了 1 晚

10/10 優異

Brandy

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Place was clean. Right across from the beach. Staff was friendly. Room could use a paint job. But will definitely stay here again.
於 2024 年 4 月住了 2 晚

10/10 優異

John

於 2024 年 4 月住了 1 晚

10/10 優異

Rayleen

讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful location for the price
於 2024 年 4 月住了 1 晚

10/10 優異

Judith

讚好：整潔度、職員與服務和住宿狀況
It was great for a last second reservation. Very friendly staff. Really nice.
於 2024 年 4 月住了 1 晚

8/10 不錯

Renee

家人同遊
讚好：職員與服務和住宿狀況
Could have been cleaner, location to beach is amazing. Sitting on patio to in the sun and watching the beach volleyball was fun.
於 2024 年 4 月住了 1 晚

10/10 優異

Sonya

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I will stay here again. It was a fantastic property close to everything.
於 2024 年 4 月住了 1 晚

4/10 欠佳

Tyler

讚好：整潔度
於 2024 年 4 月住了 2 晚
Management 於 2024年4月27日的回應
Hello Tyler, We are sorry to hear you were not completely satisfied with your stay. Please reach out and let us know if there's anything we can do to improve. Thank you.

4/10 欠佳

Fernando

不滿：整潔度
於 2024 年 4 月住了 1 晚
Management 於 2024年4月27日的回應
Hello FernandoWe are sorry to hear you were not completely satisfied with your stay. We noticed you booked our two-queen classic and opted to upgrade into our Family Balcony Suite. Please reach out and let us know if there's anything about either room option or the property that we can improve on.

6/10 一般

Mary

伴侶同遊
讚好：整潔度、職員與服務和設施服務
The property gives a great view of Santa Cruz beach. Morning coffee wasn’t available until after 8 AM. The property seems a little older and worn down.
於 2024 年 4 月住了 2 晚
Management 於 2024年4月25日的回應
Hi Mary,We appreciate your review and are delighted you enjoyed the breathtaking view! You reserved one of our Signature King rooms in the Cerf Mansion, a historic building dating back to 1914! Our team strives to keep the rooms updated while preserving the charm of its rich history. If there are any specific areas you would like to see enhanced, please call our team and share your thoughts.

2/10 很差

Elizabeth

家人同遊, 親子同遊, 伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Room #317 - Saturday, 04/20/24. The room was so bad that I felt the need to check for bed bugs before we settled in. I was not comfortable letting my kids settle in until we checked. The room was dusty, moldy and disgusting. We communicated with staff, they said they would re-clean. They claimed the gunk on the bathroom floor was glue from when it was installed and could not be cleared up. We got back to our room at about 10pm when the board walk fully closed down. The floor panels were hollow and bowing under my 18 month old baby, indicating that it was a floating floor. There is no glue involved with a floating floor as this. Upon further inspection, my husband was actually able to easily remove the gunk with his finger. This indicates that it was not glue, but dirt, bacteria and mold from neglected moisture damage. It was disgusting and I'm glad I didn't let my baby crawl around in there as she wanted. You could tell the floors hadn't been mopped in quite some time, the walls were disgusting, the ac had a layer of dust and dead bugs, the inside of the barn style door, to the bathroom, had a layer of dust that made us question the last time the room was truly cleaned. My husband communicated these issues with staff and showed pictures. They sent someone to re-clean it, but it was obvious they made no attempt to clean the walls or floors. Due to the filthy condition of the rooms and the fact that you can't get breakfast there, the location is absolutely not worth $450.
於 2024 年 4 月住了 1 晚
Management 於 2024年4月25日的回應
Thank you so much for reaching out. Our team appreciates your feedback. We do truly apologize that the room was not up to your expectations, and certainly not up to a standard we would like to keep. Our apologies also for not getting back to you right away. Our team does its best to assess all the information to provide an appropriate response within a few business days. You should receive a response to your most recent email shortly. We’re also truly sorry to hear about the prices you received from your third party. We do our best to ensure our Classics are at the best price point available for this location.Additionally, We appreciate you mentioning the breakfast as you are correct, we don’t offer a traditional breakfast as we do not have the facilities to do so. We do however have a continental breakfast from 8 AM to 10 AM which includes prepackaged pastries, fruit, coffee, and tea which can be found in the lobby. Thank you again for taking the time to share your thoughts. Our team hopes to have the opportunity to serve you better in the future.

10/10 優異

Sheila

家人同遊, 親子同遊
讚好：整潔度、職員與服務和住宿狀況
Assigned parking would be nice. Overall excellent location and friendly staff. Will definitely be back again.
於 2024 年 4 月住了 2 晚

10/10 優異

sarah

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a spacious king with balcony room and a front row seat to the beach. Loved the view, the patio. Location cannot be beat. Construction next door a bit annoying but would stay here again!!
於 2024 年 4 月住了 1 晚

8/10 不錯

Shawn

讚好：整潔度、職員與服務和住宿狀況
Lovely to hear the sound of the ocean from the balcony.
於 2024 年 4 月住了 1 晚
Ellen 於 2024年4月20日的回應
Thank you for choosing to stay with us and for sharing your wonderful experience, Shawn! We hope to see you again!

10/10 優異

Lisa

讚好：整潔度、職員與服務和住宿狀況
Great Location!
於 2024 年 3 月住了 1 晚
Ellen 於 2024年4月20日的回應
We are thrilled to know you loved our great location to the beach and boardwalk, Lisa! We hope to see you again!

10/10 優異

Kimberly

於 2024 年 4 月住了 1 晚

10/10 優異

Brittany

家人同遊, 伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Beautiful location and property!
於 2024 年 4 月住了 1 晚

10/10 優異

Joey

於 2024 年 3 月住了 1 晚

10/10 優異

Stephanie

讚好：整潔度、職員與服務和住宿狀況
We had a wonderful stay here, there was some construction going on next door but other than that we loved it, convenient location next to the beach/boardwalk, lovely staff.
於 2024 年 4 月住了 1 晚

8/10 不錯

Priscilla

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Dennis

讚好：整潔度、職員與服務和住宿狀況
Very good
於 2024 年 4 月住了 2 晚
Ellen 於 2024年4月20日的回應
Thank you for your amazing rating, Dennis! We hope to see you again!

10/10 優異

Julie

讚好：整潔度、職員與服務和住宿狀況
Nice check in
於 2024 年 4 月住了 1 晚
Ellen 於 2024年4月13日的回應
Thank you for your amazing review, Julie! We hope to see you again, and we aspire to create another wonderful stay for you!

8/10 不錯

Danielle

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

alessandro

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Other than the construction occurring next door. The room was clean, modern and comfortable. Can't beat the ocean view with the proximity of the boardwalk. It was a very enjoyable get away.
於 2024 年 4 月住了 2 晚

10/10 優異

Jeanne

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Ellen 於 2024年4月13日的回應
Thank you for your amazing review, Jeanne! We hope to see you again, and we aspire to create another wonderful stay for you!

10/10 優異

Angelica (Winton)

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, great hotel , great staff
於 2024 年 4 月住了 2 晚

8/10 不錯

Mike

親子同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
We were quite surprised at the condition of the hotel room. First let me say that the staff was very friendly, the view from the room was world class (Ocean / Boardwalk) and everything was conveniently located and walkable. The room itself though was like a motel 6 - cheap/dirty feeling. The room felt grimy. The bathroom was moldy and the metal elements rusty. The furnishings were dated and the overall cleanliness just wasn’t to our standards. For these reasons we will not be returning to Casablanca in the future.
於 2024 年 4 月住了 1 晚

10/10 優異

Francisco

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was very nice and accommodating. Jessica front desk was very polite and helpful
於 2024 年 3 月住了 1 晚

8/10 不錯

Miranda

伴侶同遊
Second time we’ve stayed here and it’s a great property. This time we stayed in the king room with ocean view. It wasn’t bad, but honestly felt a little disappointed. I think next time we’ll just stick with a room with a balcony. Those have much nicer and newer bathrooms (the showers in those rooms are our all time favorite) and also much cheaper. Overall, I feel like the ocean view rooms are just outdated and a bit over priced for what they are.
於 2024 年 4 月住了 1 晚

6/10 一般

Jay

不滿：整潔度、職員與服務和住宿狀況
Not very clean for being newer
於 2024 年 4 月住了 1 晚

8/10 不錯

Marc

讚好：整潔度、職員與服務和住宿狀況
Nice hotel, across the street from the beach, pier and boardwalk. Stayed in recently remodeled room. (Loud) noise from construction of a new hotel started at 7:30am - not cool.
於 2024 年 3 月住了 1 晚

10/10 優異

Princess

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely stay, would def come back
於 2024 年 3 月住了 2 晚
Ellen 於 2024年4月4日的回應
Thank you very much for your wonderful review, Princess! We hope to see you again!

10/10 優異

Richard

於 2024 年 3 月住了 1 晚
Ellen 於 2024年4月20日的回應
Thank you for your feedback and your wonderful rating, Richard! We hope to see you again!