「We were very disappointed to be informed by the hotel that all indoor and outdoor onsen were completely closed. We were not informed at all upon the booking or else, before our check in date. If we knew the onsen were closed, we could have look for an alternative.
When we asked for an explanation from the reception staff about the closing of onsen, his explanation came to be shockingly offensive, he said because we had booked for “a cheap price ’」
